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Workforce Management Associate Jobs in Union City, NJ

Namely

Program Lead, Workforce Management

Manhattan, NY · On-site

$75.35 - $98.89/hr

You will report into the Associate Director, Workforce Management. Work Location This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per ...

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Workforce Management Associate information

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How much do workforce management associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for workforce management associate in Union City, NJ is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.07 per hour, depending on experience, location, and employer.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Union City, NJ as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $43,225 per year, or $20.8 per hour.

Sr. Analyst, Workforce Management

New York, NY • On-site

Richemont
Jewelry, Luggage, and Leather Goods Stores • 10K+ employees

7.9

Company rating: 7.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

Respectful managers

Learn more about Richemontexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
HOW YOU WILL MAKE AN IMPACT
Job Mission
Reporting to the Director of Workforce Management & Process Improvement, the Sr. Analyst, Workforce Management plays a critical role in optimizing staffing schedules and operational efficiency across our retail boutiques. This position is responsible for leveraging workforce management systems to analyze data, forecast demand, while providing actionable insights to ensure optimal coverage, enhance productivity, and support strategic decision-making. The analyst will also serve as a key system expert, providing support, documenting issues, and collaborating with vendors on system improvements.
Key Responsibilities
  • Provide comprehensive system support for Workforce Management (WFM) configurations, including troubleshooting and root cause analysis for system concerns.
  • Document and report WFM system concerns, ensuring clear communication and tracking of issues.
  • Collaborate closely with WFM system vendors on system enhancements, upgrades, and configuration change requirements.
  • Support Boutiques and other operational units with any WFM system-related concerns, offering guidance and solutions.
  • Analyze forecast results against actual performance data, identifying variances and trends.
  • Provide insightful analysis and recommendations on forecasts to maximize coverage during peak periods, special events, and promotional activities, ensuring optimal scheduling of existing resources.
  • Monitor real-time adherence and performance, making recommendations for intraday adjustments to current schedules as needed.
  • Conduct in-depth analysis of staffing levels and patterns, proposing changes in headcounts to align with business needs and efficiency goals.
  • Develop and generate various reports on WFM performance, staffing, and key metrics.
  • Proactively develop and present reports and analyses that not only convey data but also offer innovative interpretations and creative solutions, encouraging a forward-thinking approach to workforce optimization.
  • Lead and present findings in meetings with Senior and Regional leadership, providing data-driven recommendations.
  • Work in partnership with Process Engineer to modify operational standards and analyze the impact of these changes on business performance and staffing requirements.
  • Contribute to the development and refinement of WFM processes and best practices.

Qualifications
  • 4-7 years of experience in an analytical position, preferably within Workforce Management and a retail or similar operational environment.
  • Proven experience utilizing WFM systems (Verint, Blue Yonder, Legion, or others) to deliver optimal scheduling, staffing, and employee experience.
  • Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
  • Detail-oriented with a high level of accuracy in data analysis and reporting.
  • Excellent communication (both written and verbal) and presentation skills, capable of conveying complex information clearly to diverse audiences, including senior leadership.
  • Strong organizational skills to manage priorities and projects in a matrix-based organization with multiple stakeholders.
  • Proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Looker).
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Customer-focused approach with a commitment to supporting operational teams.

We Offer
We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Expected salary range: $90,000-$105,000 plus incentives.
Salary will be negotiated based on relevant skills and experience.
#Richemont #WeCraftTheFuture

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