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Technical Support Analyst Remote Jobs (NOW HIRING)

i3 Verticals

Software Support Analyst I

Piney Flats, TN · Remote

Software Support Analyst I REPORTS TO: Team Lead JOB LOCATION: Piney Flats, TN TRAVEL: 5-10% travel ... technical support for our proprietary software applications via phone, email and remote access in a ...

i3 Verticals

Software Support Analyst I

Temple, GA · Remote

Software Support Analyst I REPORTS TO: Team Lead JOB LOCATION: Temple, GA TRAVEL: 5-10% travel ... technical support for our proprietary software applications via phone, email and remote access in a ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

CareFirst

Technical Analyst (Remote)

Baltimore, MD · Remote

Experience: 3 years relevant system/technical analysis. Knowledge, Skills and Abilities (KSAs) * Ability to motivate self and foster a culture of continuous improvement and agile execution.

Cayenta

(Remote) Support Analyst

Alabama, NY · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

Cayenta

(Remote) Support Analyst

Tennessee, IL · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

Cayenta

(Remote) Support Analyst

Florida, NY · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

Cayenta

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

Cayenta

(Remote) Support Analyst

Carolina, RI · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

Cayenta

(Remote) Support Analyst

Hueytown, AL · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

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How much do technical support analyst remote jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for technical support analyst remote in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

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Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, 8% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Product Support Analyst II

ComplexCare Solutions

Remote

$18.80 - $28.22/hr

Full-time

Re-posted yesterday

Job description

Technical Product Support Analyst ll
This position is remote
We are more than just a healthcare company; we are a community of professionals driven by the knowledge that our success leads to a positive impact on the communities that we support.
At ComplexCare Solutions, you'll play a crucial part in innovating solutions that empower health plan members and healthcare providers alike. Our collaborative environment fosters creativity and initiative, ensuring that every idea and effort contributes to meaningful change in the industry. Join us and become a part of a team that turns vision into action, making a tangible impact on the future of healthcare.
Duties and Responsibilities:
  • Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools. Outbound calls and meetings also included;
  • Contact and interface for customers regarding support, troubleshooting and problem resolution;
  • Resolve technical support issues for supported products within identified timeframes with a focus on first call resolution;
  • Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process;
  • Ability to deescalate customer's and resolve customer technical escalations;
  • Create knowledge articles to assist department in resolving known customer issues;
  • Mentor Level 1 Analyst on troubleshooting; how to isolate whether an issue is user, data, configuration, or system-related as well as performing a root cause analysis, etc.
  • Document all activities with customers in CRM per defined process and procedures;
  • Resolve open cases within specified guidelines;
  • Elevate issues following escalation procedure timely and as appropriate;
  • Perform other duties as assigned;
  • Maintain compliance with ComplexCare Solutions' policies, procedures and mission statement;
  • Adhere to all confidentiality and HIPAA requirements as outlined within ComplexCare Solutions' Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
  • Fulfill those responsibilities and/or duties that may be reasonably provided by ComplexCare Solutions for the purpose of achieving operational and financial success of Employer.

Job Requirements:
  • Minimum of 2 years' experience in customer service;
  • Experience with MS Office Products;
  • Experience multi-tasking in a fast paced, detail-oriented environment;
  • Experience working independently
  • Experience working with cross-functional teams;
  • Experience with problem-solving;
  • Knowledge working with Problem Management, Records Management ticketing system Zendesk;
  • Minimum 3 years' experience in a call center environment with high volume of transactions is preferred;
  • Experience in Healthcare IT industry or medical billing experience is preferred;
  • Experience in Software Technical Support is preferred;
  • Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred;
  • Experience with using and supporting Software as a Service (SaaS) is preferred;
  • Experience using multiple Operating Systems such as Linux and Windows a plus; and
  • Experience organizing and managing workload efficiently and prioritizing projects is preferred.
  • Travel for this position will include less than 5%, usually for training purposes.

Education:
  • High School Graduate or General Education Degree (GED) is required;
  • Associate degree is preferred.

Compensation: $18.80 - $28.22 Hourly
($3.00) per hour for all hours worked between 6pm and 10pm in your local time zone, Monday through Friday.
ComplexCare Solutions offers an attractive compensation and benefits package designed to support our employees.
The Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected characteristic under federal, state, or other applicable laws.
This company utilizes E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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