Technical Support Analyst Remote Jobs (NOW HIRING)

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a Remote Assistive Technology Support Analyst to support our Intellectual and Developmental Disabilities (IDD) programs.

Earn up to $23/hr (depending on experience)

This is a remote position available for candidates residing in PA, DE, MD, NJ, OH, FL, TX, and VA.

Position Details:

The Remote Assistive Technology Support Analystis a hybrid operations and technology role designed to support residential IDD homes through real-time remote assistance, onsite staff coaching/support, alert monitoring, and assistive technology support. This position serves as a remote resource for Direct Support Professionals (DSPs), and our Individuals, providing operational guidance, troubleshooting devices and systems, responding to alerts, and helping ensure continuity of care, safety, and service quality across assigned homes. This role blends the experience of a residential leader with the skills of a support analyst.

Other duties include:

• Serving as the remote point person during assigned shifts for multiple residential homes, providing operational support to Direct Support Professionals (DSPs), assisting with staffing communication, shift handoffs, and day-to-day operational questions.

• Providing guidance during urgent or high-pressure situations, assessing needs, and escalating concerns to on-call leadership when appropriate while following established protocols.

• Monitoring real-time alerts from remote support systems, including doors, motion sensors, environmental monitoring, and safety devices; assessing alerts, determining appropriate response actions, and coordinating follow-up with on-site staff.

• Documenting incidents, alerts, interventions, outcomes, and response times accurately to support continuity of care and operational tracking.

• Troubleshooting assistive technology and technical systems, including tablets, sensors, mobile devices, Wi-Fi connectivity, user logins, and applications.

• Supporting the onboarding of new homes and users onto CareVia systems and assistive technology platforms while tracking recurring technical issues and escalating concerns to IT staff and vendors as needed.

• Maintaining logs of alerts, interventions, and technical support activities; identifying patterns, trends, and operational opportunities to improve service delivery.

• Participating in pilot reviews, workflow improvement efforts, and continuous improvement initiatives to enhance remote support processes and technology solutions.

• Collaborating with internal teams while maintaining confidentiality and ensuring compliance with organizational policies, regulatory requirements, and best practices.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

• High school diploma or GED required.
• Associate's or Bachelor's degree preferred.

The ideal candidate will possess:

• 2+ years experience in Intellectual and Developmental Disabilities (IDD) residential services, behavioral health, caregiving, or human services.
• 1+ year lead, supervisor, or program coordination experience preferred.
• Experience using technology platforms, EHR systems, or digital tools.
• Experience troubleshooting devices or systems preferred.