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Technical Support Analyst Remote Jobs (NOW HIRING)

AssetWorks LLC

Technical Support Representative

Tier 1 Support Analysts, Tier 2 Technical Support Representatives, and Tier 3 Technical Support ... Flexible remote work arrangements Worker Type: Regular Number of Openings Available: 1

Actionstep

Customer Support Analyst

Denver, CO · Remote

Customer Support Analyst Remote / Denver, Colorado, United States Actionstep is a pioneer in the ... advanced technical research and support with thoughtful, concise messages that provide expert ...

Govcio LLC

Technical Business Analyst (Remote)

$100K - $120K/yr

GovCIO is currently hiring for a technical business analyst with testing experience to join one of ... Support defect tracking and contribute to testing documentation. * Produce testing summary reports ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Experience working with ticketing systems and remote support tools * Comfortable analyzing logs, system behavior, and technical error reports * Familiarity with Linux, networking fundamentals, APIs ...

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How much do technical support analyst remote jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for technical support analyst remote in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Technical Support Analyst Remote position, and why are they important?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What is a Technical Support Analyst Remote job?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the primary challenges of working remotely as a Technical Support Analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

More about Technical Support Analyst Remote jobs
What cities are hiring for Technical Support Analyst Remote jobs? Cities with the most Technical Support Analyst Remote job openings:
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What job categories do people searching Technical Support Analyst Remote jobs look for? The top searched job categories for Technical Support Analyst Remote jobs are:
Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 29% Full Time, and 67% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.

Technical Business Analyst - Remote

Namyan LLC

Boston, MA • Remote

$50 - $52/hr

Contractor

Posted 18 days ago

Job description

Job Title: Technical Business Analyst
Duration: 12 Months
 
Work: Remote
 
Job Summary:
We are seeking a highly skilled Technical Business Analyst with strong experience in the Banking, Financial Services, and Insurance (BFSI) domain. The ideal candidate will bridge business requirements and technology solutions, working closely with stakeholders, architects, and development teams to deliver scalable, regulatory-compliant, and customer-centric solutions. This is a remote, work at home opportunity in the US.
 
Key Responsibilities:
Engage with business stakeholders to gather, document, and validate requirements for BFSI applications, platforms, and integrations.
Translate business requirements into functional and technical specifications, user stories, and process flows.
Collaborate with architects and developers to design API integrations, data flows, and system interactions.
Analyze regulatory, compliance, and security requirements specific to BFSI systems.
Support core banking, payment systems, lending platforms, digital channels, or insurance applications analysis.
Perform data analysis (SQL, Excel, BI tools) to support requirement validation and decision-making.
Coordinate with QA teams to define test cases, acceptance criteria, and UAT processes.
Serve as liaison between business units, technology teams, and third-party vendors.
Track project progress, identify risks, and ensure timely delivery of requirements.
Support Agile/Scrum ceremonies (backlog grooming, sprint planning, retrospectives).
Stay up to date with industry trends, emerging technologies, and regulatory changes in the FinTech sector.
 
Required qualifications:
Bachelor’s degree in computer science, Information Systems, Finance, or related field.
5+ years of experience as a Business Analyst with at least 3+ years in BFSI domain.
Strong understanding of banking/insurance processes (core banking, payments, risk & compliance, digital channels).
Experience with API-based integrations, microservices, and modern application architectures.
Proficiency in SQL and data analysis for requirement validation.
Familiarity with SDLC, Agile/Scrum methodologies, and tools (JIRA, Confluence, Rally).
Strong documentation skills (BRD, FRD, user stories, process flows, sequence diagrams). Understanding of software engineering principles and processes (e.g., Lean, Agile, DevOps) and continuous improvement through measurement.
 
Preferred Qualifications:
Demonstrates judgment and flexibility - positively deals with a shifting demand for time, priorities, and the rapid change of environments.
Takes an ownership approach to engineering and product outcomes.
Knowledge of regulatory frameworks (PCI-DSS, AML, KYC, GDPR, SOX).
Exposure to API Management, event-driven architecture, and cloud platforms (AWS/Azure/GCP).
Experience in data migration, transformation, or modernization programs in BFSI.
Certifications: CBAP, CCBA, Scrum Master, or Agile BA.