Technical Support Analyst Remote Jobs in Kuna, ID

Business Systems Analyst (Remote Eligible)
Job no: 499817
Work type: Non-Classified/Professional
Location: Boise, ID, Remote
Categories: Information Technology, Data Analysis, Remote, Extended Studies, Senior-Level
Job Summary/Basic Function:
This position manages maintenance activities within required deadlines and responds to the campus community requests for maintenance while developing strategies and methods for automated system improvements.
This position may have the opportunity to work remotely, where all work is performed from an approved alternative work location. To be eligible, candidates must reside in one of the following states to be considered: Alabama, Arkansas, Arizona, Florida, Georgia, Idaho, Kansas, Kentucky, Louisiana, Mississippi, Nebraska, Nevada, North Carolina, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, or Wyoming. Candidates in this role must be able to work Monday through Friday, 8:00 am - 5:00 pm (Mountain Time), providing real-time support through Zoom, chat, and email while also completing assigned duties based on priorities.
This position is not eligible for VISA Sponsorship.
Department Overview:
The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area, Idaho and beyond. We facilitate online education, community-based programs, concurrent enrollment at high schools, summer sessions, continuing education programs and other lifelong learning options. Join us!
The Systems team is a crew of creative, solution-oriented professionals dedicated to architecting robust technological answers to the division's operational hurdles. We leverage a diverse toolkit of enterprise systems to ensure our internal partners have the data and automated workflows needed to prioritize student success. We believe in the force multiplier of smart software, and we're looking for a Business Systems Analyst who shares our passion for shaping the future of higher education through technical excellence, precise documentation, and collaborative problem-solving.
Level Scope:
Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and /or support employees.
Essential Functions:
• Participates in software and integration testing; reviews, analyzes and documents test results and recommends changes to achieve desired results. Reviews new functionality and communicates and trains other system users.
• Analyze and review application systems modules and documentation to ensure applications are properly developed and implemented into production according with department standards and customer requirements, maintain the development and production environments, run processes, and assist developers in diagnosing production problems.
• Create and design queries of data, collaborate with other team members and users to identify problem areas and be proactive in recommending solutions to problems. Participate in group projects or in one-to-one meetings with client users to design, test, and train in the specific applications and improve their skills in systems analysis.
• Maintain and organize the backlog of pending system enhancements and defects to facilitate informed prioritization decisions.
• Serve as a functional representative during technical design discussions to ensure that solutions remain user-friendly and intuitive for staff.
• Proactively monitor system logs and user activity to identify potential technical errors or recurring training gaps among the staff.
• Manage data integrity efforts, including bulk data imports and exports and the generation of ad-hoc operational reports for divisional staff.
• Draft communication and prepare training resources to support the rollout of new system features and updates.
• Execute initial triage for user-reported issues, resolving routine inquiries such as access problems and basic report assistance.
• Facilitate discovery sessions with stakeholders to document current workflows and identify opportunities for process improvements within supported applications.
• May perform other duties as needed.
Knowledge, Skills, Abilities:
• Ability to adapt to changing workplace technology.
• Highly organized, able to work effectively across organizational boundaries.
• Knowledge of systems analysis and operating system environments.
• Ability to develop technical documentation such as job recovery procedures, IT standards or a data dictionary.
Minimum Qualifications:
Bachelor's Degree and 2 years of experience, or equivalent progressively responsible professional experience.
Preferred Qualifications:
• Experience in Product Ownership or Business Analysis: 3+ years of experience performing functional requirements gathering, documentation, and User Acceptance Testing (UAT) within a higher education or enterprise software environment.
• Platform Proficiency: 2+ years of experience configuring and managing low-code/no-code platforms (e.g., Quickbase) or enterprise student systems (e.g., PeopleSoft, Slate).
• Workflow Design: 2+ years facilitating discovery sessions and documenting complex current and future state business processes for multi-departmental stakeholders.
Salary and Benefits:
Salary range is $64,001.60 - $66,589.20 annually and is commensurate with experience. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

Required Application Materials:
• Resume: Highlighting professional experience as a liaison between technical and functional teams.
• Cover Letter: Please specifically detail your experience in translating general business goals into detailed functional specifications.
• Three Professional References.
• Document question and answer submission (description and outline of this requirement below):
This position works heavily in the areas of product ownership and business analysis to meet with and gather requirements from customers. To help us get to know you better, we require responses to two brief questions submitted as a document separate from your resume and cover letter. This is your chance to describe previous, real-world applications of your skills.
1. A key responsibility of this position is serving as a liaison between business units and technical teams. Describe a time when you translated a complex business need into clear functional or technical requirements. What approach did you take, and what was the outcome?
2. Describe your approach to creating and maintaining project backlogs or similar planning documentation. How do you structure and document requirements, priorities, dependencies, acceptance criteria, and other relevant information to ensure the documentation is clear, thorough, and actionable?
The search committee prefers that applicants rely on their own skills and experiences to craft application materials. However, if generative AI tools (such as Gemini or ChatGPT) are used to craft application materials in any way, we ask that applicants provide a brief statement explaining how and why these tools were used.
About Us:
Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We're a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.
Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We're building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.
Learn more about Boise State and living in Idaho's Treasure Valley at https://www.boisestate.edu/about/
Advertised: August 10, 2026 Mountain Daylight Time
Applications close: August 23, 2026 11:55 PM Mountain Daylight Time
Whatsapp Facebook LinkedIn Email App