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Senior Desktop Support Jobs (NOW HIRING)

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team. The ideal candidate will have a strong background in desktop support, with ...

Insight

Senior Desktop Support Technician

Chicago, IL

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team. The ideal candidate will have a strong background in desktop support, with ...

SDI Presence

Senior Desktop Support Specialist

Chicago, IL

$60K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary SDI Presence is seeking a Senior Desktop Support Specialist to lead desktop support operations supporting end users across Chicago's major airport environments. This is a hands-on leadership ...

Leader Bank

Senior Desktop Support Technician

Arlington, MA · On-site

$80K - $105K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Summary The Senior Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role ...

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

Support Microsoft Windows desktop and server environments * Monitor, document, track, and resolve support requests through the Help Desk system * Create and maintain technical documentation and ...

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

Support Microsoft Windows desktop and server environments * Monitor, document, track, and resolve support requests through the Help Desk system * Create and maintain technical documentation and ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Richmond, VA Duration: Long Term contract Description: Sr Desktop Support Tech. 100% ON SITE from Day One ABOUT THE ROLE * Responding to queries on the phone, via email, in person, or through remote ...

CYNET SYSTEMS

Senior Desktop Support

Saint Joseph, MO · On-site

$23.20 - $28.20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Support computerized system validation testing. Responsible for PV systems Product Dictionary entries and routine maintenance in databases. Perform Product Dictionary updates and new entries. Perform ...

Apolis

Desktop Support

Boston, MA · On-site

Apolis is seeking a Senior Desktop Support professional to provide on-site IT support within a clinical environment. The role involves daily IT support, troubleshooting, and assisting users with new ...

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Senior Desktop Support information

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How much do senior desktop support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for senior desktop support in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

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Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Senior Desktop Support Technician

Insight

Chicago, IL • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 24 days ago

Job description

WE ARE INSIGHT:
At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
About Insight Hospital: Insight Hospital is a leading healthcare provider dedicated to providing high-quality care and service to our patients. We are committed to utilizing cutting-edge technology to enhance patient care and streamline operations.
Job Description: Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team. The ideal candidate will have a strong background in desktop support, with expertise in troubleshooting hardware and software issues, familiarity with the Ring Central phone system, and proficiency in managing Active Directory, Office 365 portal, print servers, file servers, and Group Policy Objects (GPO) computer imaging, deployment.
These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.
Responsibilities:
  • Provide Level 2 technical support to end-users across the organization, including desktops, laptops, printers, mobile devices, and other peripherals.
  • Troubleshoot and resolve hardware and software issues in a timely and efficient manner.
  • Manage and support the Ring Central phone system, including configuration, user management, and troubleshooting.
  • Administer and maintain Active Directory, including user accounts, group policies, and security permissions.
  • Manage Office 365 portal, including user accounts, email configurations, and SharePoint access.
  • Monitor and maintain printers, ensuring optimal performance and availability.
  • Manage file servers, including permissions, access controls, and storage allocation.
  • Create and manage Group Policy Objects (GPO) to enforce security policies and standardize configurations.
  • Collaborate with IT team members and other departments to implement and support technology solutions.
  • Document support processes, procedures, and troubleshooting steps.
  • Active Directory, AppLocker, Windows Firewall, NTFS permissions, Windows registry, BitLocker, VBScript/PowerShell scripting, DNS, DHCP, Windows 10/Server 2016, Microsoft Office 365/2016, Internet Explorer, Microsoft Edge, Google Chrome and Citrix experience a plus.
  • Oversee daily operations and be a point of contact for all desktop team escalations
  • Willing to be on call as needed on weekends and off hours for support
  • Act as a team lead for projects and daily tasks

FTE: Full time Monday-Friday 9:00 a.m.-5:00 p.m.
Qualifications:
  • Minimum of 2 years of experience in desktop support or a related field.
  • Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office Suite.
  • Experience with the Ring Central phone system, including configuration and troubleshooting.
  • Proficiency in managing Active Directory, Office 365 portal, print servers, file servers, and Group Policy Objects (GPO).
  • Excellent troubleshooting skills with the ability to diagnose and resolve technical issues independently.
  • Strong communication and interpersonal skills, with the ability to interact professionally with end-users of all levels.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Benefits:
  • Paid Sick Time - effective 90 days after employment
  • Paid Vacation Time - effective 90 days after employment
  • Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
  • Short and long-term disability and basic life insurance - after 30 days of employment

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
Insight is an equal opportunity employer and values workplace diversity!

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