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Senior Desktop Support Jobs (NOW HIRING)

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

Support Microsoft Windows desktop and server environments * Monitor, document, track, and resolve support requests through the Help Desk system * Create and maintain technical documentation and ...

TECO

Sr. Desktop Support Analyst, Progression

Lutz, FL · On-site

$21 - $28/hr

Title: Sr. Desktop Support Analyst, Progression Company : Tampa Electric Company Location: Bearss Operations Center State and City: Florida - LUTZ Shift: 8 Hr. X 5 Days Hiring Manager: Warren Wilson ...

K&L Gates

Sr Desktop Support Specialist

Miami, FL · On-site

$63K - $95K/yr

As a member of the K&L Gates Information Technology Department, the Senior Desktop Support Analyst provides support for a group of offices per the assigned region. Ownership of problems from ...

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Senior Desktop Support information

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$14

$36

$60

How much do senior desktop support jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for senior desktop support in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What are Senior Desktop Support specialists?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are some of the main challenges a Senior Desktop Support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.
More about Senior Desktop Support jobs
What cities are hiring for Senior Desktop Support jobs? Cities with the most Senior Desktop Support job openings:
What are the most commonly searched types of Desktop Support jobs? The most popular types of Desktop Support jobs are:
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Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in the United States as of July 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.
Senior Desktop Support

Senior Desktop Support

LaBine and Associates

Adams, MA • On-site

Full-time

Posted 17 days ago

Job description

Technical Support Analyst (Help Desk & Systems Support)

Join a Growing Team Supporting Critical Business Technology

Our client is seeking a motivated and customer-focused Technical Support Analyst to provide frontline technical support while helping maintain the organization's IT infrastructure. This role combines Help Desk Support, Desktop Support, and Systems Administration, making it an excellent opportunity for a technology professional who enjoys troubleshooting, problem-solving, and supporting end users in a fast-paced environment.

If you're passionate about technology, enjoy helping people, and have experience supporting Microsoft environments, we'd like to hear from you.

What You'll Do

As a Technical Support Analyst, you will:

  • Provide technical support to end users via phone, email, and ticketing systems

  • Troubleshoot and resolve hardware, software, network, and system-related issues

  • Install, configure, maintain, and upgrade computer systems and peripherals

  • Manage user accounts, permissions, security groups, and access rights

  • Support Microsoft Windows desktop and server environments

  • Monitor, document, track, and resolve support requests through the Help Desk system

  • Create and maintain technical documentation and knowledge base articles

  • Assist with system maintenance, upgrades, and technology deployments

  • Support networking infrastructure including switches, firewalls, and IP phone systems

  • Participate in an on-call rotation for after-hours and weekend support

Qualifications | Required

  • 2+ years of experience in Technical Support, Help Desk, Desktop Support, Systems Administration, Network Administration, or a related IT role

  • Experience supporting Microsoft Windows operating systems and server environments

  • Strong troubleshooting and problem-solving skills

  • Experience managing user accounts, permissions, and security settings

  • Excellent communication and customer service skills

  • Ability to work effectively with both technical and non-technical users

Preferred | Experience with any of the following technologies is highly desirable:

  • Microsoft Windows Server

  • Microsoft 365 / Office 365

  • Microsoft Azure

  • Microsoft SharePoint

  • Microsoft SQL Server

  • IIS (Internet Information Services)

  • DFS (Distributed File System)

  • Oracle RDBMS

  • Linux Administration

  • Networking, TCP/IP, Switches, Firewalls, and VPNs

  • VoIP and IP Phone Systems

What We're Looking For

The ideal candidate understands how technology supports business operations and can effectively support employees across multiple departments. You'll thrive in this role if you:

  • Enjoy solving technical problems

  • Communicate clearly and professionally

  • Stay calm under pressure

  • Take ownership of issues through resolution

  • Have a strong customer-service mindset

  • Are eager to learn and expand your technical skills

Apply Today | If you're looking for an opportunity to grow your IT career while making a direct impact on business operations, we encourage you to apply.


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About LaBine and Associates

Sourced by ZipRecruiter

LaBine and Associates is a full service talent acquisition firm specializing in executive search for a myriad of industries. Through our partnerships with experienced associates, we can also provide staffing support, expert consultants, and interim executives for your company’s needs. We have deep industry knowledge with understanding in multiple industries. Our specialists include experts in banking/finance, HR/Legal, Technology, Health Care, Life Sciences, Engineering, Energy, Supply Chain, Mining, Agribusiness and manufacturing.

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

San Mateo, CA, US

Year founded

2013

Social media

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