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Senior Desktop Support Jobs (NOW HIRING)

SDI Presence

Senior Desktop Support Specialist

Chicago, IL · On-site

$60K - $79K/yr

Summary SDI Presence is seeking a Senior Desktop Support Specialist to lead desktop support operations supporting end users across Chicago's major airport environments. This is a hands-on leadership ...

StoneX Group

Desktop Support Engineer

Kansas City, MO · On-site

Escalate complex or unresolved technical issues to senior Desktop Support Analysts, leads, or specialized support teams with clear notes and troubleshooting details. * Ensure accurate documentation ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Sr Desktop Support Tech 600 E. Main St., Richmond, VA Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and ...

MDAEdge

Senior Desktop Support Engineer

Clearwater, FL · On-site

MDAEdge is a company seeking a Senior Desktop Support Engineer to provide technical assistance and support for desktop and laptop systems. The role involves managing ticket queues, coordinating with ...

Robert Half

Senior Desktop Support Technician

Frisco, TX · On-site

$60K - $80K/yr

We are looking for a Senior Desktop Support Technician to provide responsive technical assistance for employees in Frisco, Texas. This position supports both in-person and remote users within a ...

StoneX

Desktop Support Engineer

Kansas City, MO · On-site

Escalate complex or unresolved technical issues to senior Desktop Support Analysts, leads, or specialized support teams with clear notes and troubleshooting details. * Ensure accurate documentation ...

Huntington Ingalls Industries

$82K - $130K/yr

HII - Mission Technologies is looking for a qualified Senior Information Technology Specialist to primarily perform customer service and desktop support, with additional support to network ...

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

Sr. Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 36076 Onsite or Remote: Onsite Position Join Komatsu and Be Part ...

MDAEdge

Senior Desktop Support Engineer

Hooksett, NH · On-site

MDAEdge is a company looking for a Senior Desktop Support Engineer to provide comprehensive technical support. The role involves managing desktop installations, providing end-user assistance, and ...

Continuserve

Senior Desktop Support Engineer

Buford, GA · On-site

$70 - $100/hr

The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support on-site at a client location five days per week, with additional support provided via remote access ...

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Senior Desktop Support information

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How much do senior desktop support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for senior desktop support in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

More about Senior Desktop Support jobs

What cities are hiring for Senior Desktop Support jobs?

Cities with the most Senior Desktop Support job openings:

What are the most commonly searched types of Desktop Support jobs?

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What states have the most Senior Desktop Support jobs?

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What job categories do people searching Senior Desktop Support jobs look for?

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Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Senior Desktop Support Specialist

SDI Presence

Chicago, IL • On-site

$60K - $79K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Company
SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on XandLINKEDIN.

Summary

SDI Presence is seeking a Senior Desktop Support Specialist to lead desktop support operations supporting end users across Chicago's major airport environments. This is a hands-on leadership role responsible for managing desktop support technicians, coordinating schedules, creating standard operating procedures (SOPs), resolving escalated technical issues, and ensuring exceptional customer service.

The ideal candidate brings strong Windows desktop support expertise, experience leading technical teams, and the ability to support a dynamic airport environment with varying shift requirements.

Compensation & Benefits

Salary Range: $60,000 - $79,000 annually

SDI Presence offers a comprehensive benefits package including:

  • Medical, Dental, and Vision Insurance
  • Company-Paid Life Insurance
  • Short-Term and Long-Term Disability Coverage
  • Matched Retirement Savings Plan
  • Paid Time Off
  • Wellness Program
  • Additional voluntary benefits

Responsibilities

  • Lead and coordinate the daily activities of Desktop Support Specialists.
  • Manage team scheduling and workload distribution.
  • Develop and maintain SOPs, runbooks, and technical documentation.
  • Respond to and resolve escalated desktop support issues.
  • Ensure ticket resolution and SLA compliance through the ticketing system.
  • Install, configure, troubleshoot, repair, and replace desktop and laptop hardware.
  • Support Microsoft Windows 10 and Windows 11 environments.
  • Support Microsoft 365, Office applications, printers, and peripheral devices.
  • Perform PC imaging, deployments, upgrades, and workstation moves.
  • Troubleshoot malware, antivirus, and endpoint security issues.
  • Track hardware assets and software inventory.
  • Assist with desktop-related projects and technology initiatives.
  • Monitor system health, application performance, and operational metrics.
  • Collaborate closely with IT leadership and infrastructure teams.

Required Qualifications

  • 10+ years of desktop support experience in enterprise environments.
  • Experience leading, mentoring, scheduling, or coordinating technical support teams.
  • Strong knowledge of Windows 10 and Windows 11 installation and support.
  • Experience with PC imaging and deployment tools such as SCCM OSD, Windows Deployment Services (WDS), or Macrium.
  • Familiarity with Active Directory administration.
  • Knowledge of BitLocker encryption.
  • Experience troubleshooting hardware, operating system, and software issues.
  • Understanding of malware detection and remediation tools.
  • Experience supporting Microsoft 365 and Microsoft Office applications.
  • Strong customer service and communication skills.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • Ability to work independently while collaborating effectively with a team.
  • Ability to work onsite at both O'Hare and Midway International Airports.
  • Valid driver's license required.
  • Ability to pass an Airport Federal background check
  • Ability to perform routine and emergency desktop support activities outside normal business hours when required.

Preferred Qualifications

  • CompTIA A+ Certification.
  • College degree preferred.
  • Experience with Ethernet cable termination and data jack installation.
  • Experience supporting airport, transportation, government, or other highly regulated environments.

Work Schedule

  • Must be able to work onsite at both O'Hare and Midway International Airports.
  • Must be available to work 2pm-10pm shift, possible weekends, and holiday coverage based on business needs.
  • Must have a valid driver's license.
  • Ability to perform routine and emergency PC maintenance outside of normal business hours when required.
Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice.

Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.

Employment Type: Full-Time

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