Atlanta, GA · On-site
$109K - $112K/yr
Develop and manage test plans, ensuring coverage of functional, regression, and integration testing for upgrades (3.1.8 on-prem to 3.4 SaaS). * Support local validation teams during adoption projects ...
Atlanta, GA · On-site
$109K - $112K/yr
Develop and manage test plans, ensuring coverage of functional, regression, and integration testing for upgrades (3.1.8 on-prem to 3.4 SaaS). * Support local validation teams during adoption projects ...
Stuart, FL · On-site
$50K - $52K/yr
Call center or SaaS support experience. * Bilingual (English/Spanish) skills are preferred but not required. * Customer-focused mindset. * Experience with CRM or ticketing systems. * Strong empathy ...
Stuart, FL · On-site
$50K - $52K/yr
Call center or SaaS support experience. * Bilingual (English/Spanish) skills are preferred but not required. * Customer-focused mindset. * Experience with CRM or ticketing systems. * Strong empathy ...
$14.50 - $19.25/hr
Call center or SaaS support experience. * Bilingual (English/Spanish) skills are preferred but not required. * Customer-focused mindset. * Experience with CRM or ticketing systems. * Strong empathy ...
$14.50 - $19.25/hr
Call center or SaaS support experience. * Bilingual (English/Spanish) skills are preferred but not required. * Customer-focused mindset. * Experience with CRM or ticketing systems. * Strong empathy ...
Stuart, FL · Remote
$17 - $22.25/hr
Call center or SaaS support experience. * Bilingual (English/Spanish) skills are preferred but not required. * Customer-focused mindset. * Experience with CRM or ticketing systems. * Strong empathy ...
Quick apply
Stuart, FL · Remote
$17 - $22.25/hr
Call center or SaaS support experience. * Bilingual (English/Spanish) skills are preferred but not required. * Customer-focused mindset. * Experience with CRM or ticketing systems. * Strong empathy ...
Scottsdale, AZ · On-site
$75K - $85K/yr
You will use your SaaS support experience to solve customer issues, assist the customers with system configuration, and provide value-added customer support. You will solve customer issues by:
Scottsdale, AZ · On-site
$75K - $85K/yr
You will use your SaaS support experience to solve customer issues, assist the customers with system configuration, and provide value-added customer support. You will solve customer issues by:
Atlanta, GA · On-site +1
$17.25 - $23.25/hr
This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success. You'll ...
Atlanta, GA · On-site +1
$17.25 - $23.25/hr
This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success. You'll ...
Austin, TX · On-site
Take ownership of additional projects that improve the efficiency and effectiveness of the Support Team Qualifications: * 4+ years of experience in technical support, SaaS support, customer support ...
Austin, TX · On-site
Take ownership of additional projects that improve the efficiency and effectiveness of the Support Team Qualifications: * 4+ years of experience in technical support, SaaS support, customer support ...
$17.25 - $23.25/hr
This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success. You'll ...
$17.25 - $23.25/hr
This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success. You'll ...
Austin, TX · On-site
Take ownership of additional projects that improve the efficiency and effectiveness of the Support Team Qualifications: * 4+ years of experience in technical support, SaaS support, customer support ...
Quick apply
Austin, TX · On-site
Take ownership of additional projects that improve the efficiency and effectiveness of the Support Team Qualifications: * 4+ years of experience in technical support, SaaS support, customer support ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...
Columbia, MO · On-site
$17.25 - $23/hr
Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.
Columbia, MO · On-site
$17.25 - $23/hr
Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Columbia, MO · On-site
$17.25 - $23/hr
Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.
Columbia, MO · On-site
$17.25 - $23/hr
Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.
SaaS applications and identity platforms * Clinical applications and EHR workflows * Familiarity ... Support user access, device compliance, and security controls across various SaaS and cloud ...
SaaS applications and identity platforms * Clinical applications and EHR workflows * Familiarity ... Support user access, device compliance, and security controls across various SaaS and cloud ...
$18 - $24.50/hr
The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...
$18 - $24.50/hr
The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Atlanta, GA · On-site
$16.25 - $21.25/hr
This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success. You'll ...
Atlanta, GA · On-site
$16.25 - $21.25/hr
This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success. You'll ...
$11.78 - $13.09
1% of jobs
$13.09 - $14.40
4% of jobs
$15.43 is the 25th percentile. Wages below this are outliers.
$14.40 - $15.71
25% of jobs
$15.71 - $17.02
14% of jobs
The median wage is $17.53 / hr.
$17.02 - $18.33
14% of jobs
$18.33 - $19.65
10% of jobs
$20.30 is the 75th percentile. Wages above this are outliers.
$19.65 - $20.96
13% of jobs
$20.96 - $22.27
4% of jobs
$22.27 - $23.58
8% of jobs
$23.58 - $24.89
3% of jobs
$24.89 - $26.20
3% of jobs
$11
$18
$26
A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.
To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.
SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.
Cities with the most Saas Support job openings:
The most popular types of Saas Support jobs are:
States with the most job openings for Saas Support jobs include:
The top searched job categories for Saas Support jobs are:
Atlanta, GA • On-site
$109K - $112K/yr
Other
This job post has expired today. Applications are no longer accepted.
MES Test Manager
Location- Atlanta (Hybrid)
Job Description
Lead and coordinates MES testing across deployments, migrations, and adoption work, ensuring robust validation and seamless transition from legacy on-prem versions to PAS-X 3.4 SaaS.
Support authoring activities as needed. Standardize MBRs/EBRs with site teams, configuring records across environments, and supporting sites through go-live, Hyper Care, and ongoing EBR-related needs.
Key Responsibilities
Testing
Author Support
Sourced by ZipRecruiter
It services
1 - 10 Employees
Exton, PA, US
2011
