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Resolution Manager Jobs (NOW HIRING)

WillScot

Manager, Billing Resolution

Scottsdale, AZ · On-site

The Billing Resolution Manager is responsible for leading all billing error resolution activities, ensuring accuracy, compliance, and timely resolution across complex billing scenarios. This role ...

WillScot

Manager, Billing Resolution

Scottsdale, AZ

The Billing Resolution Manager is responsible for leading all billing error resolution activities, ensuring accuracy, compliance, and timely resolution across complex billing scenarios. This role ...

Imh

Patient Resolution Specialist

West Covina, CA · On-site

$20.35 - $30.97/hr

Submit, track and manage Customer Resolution Management (CRMs) via Epic for care site specific inquiries. * Collects payments and establishes payment plans * Provide estimates for future services

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Resolution Manager information

What jobs pay $500,000 a year in the US?

High-paying roles such as executive positions (CEOs, CFOs, COOs), specialized surgeons, and top-tier investment bankers can earn $500,000 or more annually. Resolution Managers, typically in dispute resolution or conflict management, usually do not reach this salary level unless they hold executive or senior leadership roles with significant experience and responsibilities.

What jobs pay 10,000 a month without a degree?

A Resolution Manager typically earns a salary that can reach or exceed $10,000 per month, especially in senior or specialized roles, often requiring strong problem-solving, communication skills, and industry experience. High-paying jobs without a degree are common in fields like sales, real estate, entrepreneurship, and certain technology roles such as IT management or cybersecurity, which value skills and certifications over formal education.

How does a Resolution Manager typically collaborate with other departments to resolve complex issues?

Resolution Managers frequently work cross-functionally, partnering with teams such as customer service, operations, legal, and IT to address and resolve challenging cases or disputes. Effective communication and coordination are essential, as Resolution Managers often facilitate meetings, gather input from multiple stakeholders, and ensure everyone is aligned on the resolution approach. This collaborative process not only helps in resolving issues efficiently but also provides broader insight into recurring problems, allowing the company to implement long-term process improvements.

What jobs pay 2000 a day?

High-paying roles such as Resolution Managers in specialized industries or senior consultants can earn around $2,000 per day, especially with extensive experience, certifications, and a strong track record. These positions often require advanced skills, negotiation abilities, and sometimes involve project-based or contract work in fields like finance, consulting, or technology.

What is a Resolution Manager?

A Resolution Manager is a professional responsible for addressing and resolving customer complaints, disputes, or issues within an organization. They act as a liaison between customers and the company, ensuring that concerns are handled efficiently and fairly while maintaining customer satisfaction. Resolution Managers investigate problems, coordinate with relevant departments, and implement solutions to prevent future occurrences. Their goal is to maintain positive relationships with clients and uphold the company’s reputation through effective conflict resolution.

What are the key skills and qualifications needed to thrive as a Resolution Manager, and why are they important?

To thrive as a Resolution Manager, you need strong problem-solving abilities, conflict resolution skills, and a background in business administration or a related field. Familiarity with case management software, CRM platforms, and sometimes certifications in mediation or dispute resolution are typically required. Exceptional communication, negotiation, and emotional intelligence help you manage stakeholder expectations and diffuse tense situations. These skills are crucial for efficiently resolving disputes, maintaining client satisfaction, and protecting organizational reputation.

What does a resolution manager do?

A resolution manager oversees the process of resolving customer issues, complaints, or disputes to ensure satisfactory outcomes. They coordinate with teams, analyze problems, and implement solutions, often using customer relationship management (CRM) tools, to improve service quality and maintain client satisfaction.

What is the difference between Resolution Manager vs Customer Service Manager?

AspectResolution ManagerCustomer Service Manager
Primary FocusResolving complex issues and disputes efficientlyOverseeing customer service teams and satisfaction
Required SkillsProblem-solving, conflict resolution, technical knowledgeLeadership, communication, customer relationship management
Work EnvironmentOperations, support centers, client-facing rolesCall centers, retail, service industries
CertificationsRelevant industry certifications, conflict resolution trainingCustomer service certifications, management training

While both roles focus on customer interactions, the Resolution Manager specializes in resolving complex issues and disputes, often requiring technical or specialized knowledge. The Customer Service Manager oversees overall customer satisfaction and team management. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for specific needs.

More about Resolution Manager jobs
What cities are hiring for Resolution Manager jobs? Cities with the most Resolution Manager job openings:
What are the most commonly searched types of Resolution jobs? The most popular types of Resolution jobs are:
Who are the top companies hiring for Resolution Manager jobs? The top employers for Resolution Manager jobs are:
What states have the most Resolution Manager jobs? States with the most job openings for Resolution Manager jobs include:
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Resolution Manager jobs near you
Infographic showing various Resolution Manager job openings in the United States as of June 2026, with employment types broken down into 52% Full Time, 44% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution.
Debt Resolution Specialist

Debt Resolution Specialist

General Electric Credit Union

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

General Electric Credit Union rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Debt Resolution Specialist
Primary Duties and Responsibilities:
General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.
Overview:
The Debt Resolution Specialist is responsible for handling all collection issues including, but not limited to, the entire process for both bankruptcies and loss mitigation. This role will follow up on accounts from preliminary phone calls through foreclosure as necessary. In conjunction with the Debt Resolution Manager, the Debt Resolution specialist will review and recommend loan restructuring on defaulted and at-risk residential loans. The Specialist is expected to maintain knowledge on relevant loss mitigation best practices, the credit union's policy, and service guidelines (FHLMC) to perform this role effectively.
Essential Responsibilities:
  • Proactively contact delinquent borrowers to discuss hardships and available options
  • Handle all serious collection matters, ensuring effective management from the initial stages through resolution
  • Facilitate the bankruptcy process, addressing each phase with diligence and accuracy
  • Review borrower financial documents (pay stubs, tax returns, bank statements) to assess ability to pay
  • Recommend and implement strategies such as loan modifications, deferrals, forbearance plans, or short sales
  • Collect, verify, and process required paperwork, ensuring accuracy and completeness
  • Understand and adhere to investor guidelines (FHA, VA, Fannie Mae, Freddie Mac) and federal/state mortgage laws
  • Maintain detailed and accurate records of all communications and actions
  • Analyze borrowers' financial information to determine Loss Mitigation eligibility, which includes but not limited to ordering valuations, running credit reports, property searches, etc.
  • Prepare recommendations and memo/loss mitigation review sheet for management review
  • Prepare appropriate documentation based on application approval
  • Monitor the execution of loss mitigation agreements, processing and filing in accordance with investor and GECU policy
  • Create and maintain management reports of all Loss Mitigation activity and progress
  • Maintain accuracy of tracking reports of all loss mitigation activity
  • Interact with investors and MI companies to synchronize the loss mitigation process for serviced and insured loans
  • Prepare legal decision worksheet for management to approve loans for foreclosure
  • Submit delinquency reporting for Freddie Mac loans and loans with private mortgage insurance
  • Serve as a back up to the Escrow Specialist as needed

Education and Experience:
  • High school diploma or GED required; associates degree in finance or business preferred
  • At least 2 years of experience in loss mitigation/bankruptcy/escrow and reviewing financial information required

Knowledge, Skills, and Abilities:
  • Extensive knowledge in financial analysis and Loss Mitigation practices • Well-rounded knowledge of foreclosures and bankruptcies
  • Extensive knowledge of Freddie Mac (FHLMC) servicing/loss mitigation guidelines
  • Solid analytical skills with proven ability to convert large amounts of data into meaningful recommendations
  • Proficient computer skills with the ability to learn multiple systems
  • Effective oral and written communications skills
  • Ability to maintain a calm demeanor when dealing with emotional/distressed borrowers
  • Detail oriented with strong organizational skills
  • Knowledge of escrow is preferred

At GECU, we want to support your wellbeing by offering a wide range of benefits:
  • Health, Dental and Vision insurance
  • Life and Disability insurance options
  • Paid Time Off starts accruing once hired and take your birthday off -paid
  • 401k Retirement plan with up to a 10% match of your base gross compensation
  • Tuition reimbursement opportunities & professional development
  • Volunteer opportunities -and earn additional PTO hours!
  • On-site clinics for Vaccines and Mammograms

And many more!
Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!
General Electric Credit Union is an Equal Opportunity Employer

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