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Sr Resolution Manager Jobs (NOW HIRING)

Intellivo

Senior Resolution Manager

Creve Coeur, MO · On-site

$75K - $90K/yr

Senior Resolution Manager About the Role Intellivo is seeking a highly skilled Sr. Resolution Manager to join our growing STL Attorney Team. This role is designed for professionals who thrive in high ...

Intellivo

Senior Resolution Manager

Creve Coeur, MO · On-site

Senior Resolution Manager About the Role Intellivo is seeking a highly skilled Sr. Resolution Manager to join our growing STL Attorney Team. This role is designed for professionals who thrive in high ...

Intellivo

Senior Resolution Manager

Creve Coeur, MO · On-site

Senior Resolution Manager About the Role Intellivoisseekinga highly skilledSr.ResolutionManagerto join our growing STL Attorney Team. This role is designed for professionals who thrive in high-stakes ...

Intellivo

Senior Resolution Manager

Saint Louis, MO · On-site

As a Sr. Resolution Manager, you will negotiate directly with plaintiff attorneys and legal representatives, develop settlement strategies,finalizeliens, and maximize recoveries for some of the ...

Gallagher

Senior Resolution Manager

Orlando, FL · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize tasks to ...

Gallagher

Senior Resolution Manager

Denver, CO · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize tasks to ...

Gallagher

Senior Resolution Manager

Sacramento, CA · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process. * Think critically, solve problems, plan, and prioritize tasks to ...

Gallagher

Senior Resolution Manager

Jackson, MS · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process. * Think critically, solve problems, plan, and prioritize tasks to ...

Gallagher

Senior Resolution Manager

Las Vegas, NV · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize tasks to ...

Gallagher

Senior Resolution Manager

Orlando, FL · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process. * Think critically, solve problems, plan, and prioritize tasks to ...

Gallagher Bassett

Senior Resolution Manager

Denver, CO · On-site +1

$68K - $98K/yr

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize tasks to ...

Gallagher Bassett

Senior Resolution Manager

Orlando, FL · On-site +1

$66K - $94K/yr

Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...

Gallagher Bassett

Senior Resolution Manager

Cleveland, OH · On-site +1

$66K - $94K/yr

Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...

Gallagher

Senior Resolution Manager

Orlando, FL · On-site

$25K/mo

Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...

Gallagher

Senior Resolution Manager

Dallas, TX · On-site

$25K/mo

Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...

Gallagher

Senior Resolution Manager

Cleveland, OH · On-site

$25K/mo

Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...

New

Intuit

As Senior Manager, Partner Resolution Management, you will lead the team accountable for resolving the most complex, high-visibility escalations from our highest-value partners - protecting trust ...

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Sr Resolution Manager information

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$17.5K

$117.1K

$199K

How much do sr resolution manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for sr resolution manager in the United States is $117,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $150,000.00 per year, depending on experience, location, and employer.

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.
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Sr Resolution Manager jobs near you
Infographic showing various Sr Resolution Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $117,128 per year, or $56.3 per hour.

Senior Resolution Manager

Intellivo

Creve Coeur, MO • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Senior Resolution Manager
About the Role
Intellivo is seeking a highly skilled Sr. Resolution Manager to join our growing STL Attorney Team. This role is designed for professionals who thrive in high-stakes negotiations and enjoy driving complex matters to successful resolution.
As a Sr. Resolution Manager, you will negotiate directly with plaintiff attorneys and legal representatives, develop settlement strategies, finalize liens, and maximize recoveries for some of the nation's largest health plans. You will manage attorney-involved matters that require advanced negotiation expertise but do not require a law license.
Resolution Managers are responsible for independent negotiation strategy, settlement authority recommendations, and financial outcomes on attorney-involved matters. Unlike traditional recovery or adjuster roles, Resolution Managers are expected to evaluate complex legal and factual issues, determine resolution strategy, and drive high-value matters to settlement completion with limited supervision.
Who Is a Good Fit?
We recognize that great negotiators come from many different backgrounds. Candidates who have been successful in roles requiring complex negotiations, settlement strategy, financial analysis, and direct interaction with attorneys often excel as Resolution Managers.
Strong candidates may come from backgrounds such as:
  • Personal injury case managers and settlement coordinators
  • Workers' compensation settlement specialists
  • Senior bodily injury or large-loss adjusters
  • Litigation paralegals
  • Healthcare recovery and subrogation professionals
  • Claims recovery and reimbursement specialists
  • Insurance defense professionals
  • Non-practicing J.D.s seeking a business-focused negotiation career

This role is ideal for professionals who enjoy strategy, advocacy, and financial negotiations and who are looking to apply their expertise in a high-impact, performance-driven environment. Resolution Managers are trusted to own settlement strategy, negotiate directly with opposing counsel, and drive meaningful financial outcomes for some of the nation's largest health plans.
Key Responsibilities
  • Serve as the primary escalation point for complex negotiations and settlement disputes within assigned inventory.
  • Resolve matters that exceed standard recovery workflows or require advanced negotiation expertise.
  • Mentor and provide guidance to less experienced recovery professionals regarding negotiation strategy and settlement positioning.
  • Negotiate directly with plaintiff attorneys, defense counsel, and legal representatives.
  • Develop and execute settlement strategies for complex recovery matters.
  • Evaluate settlement opportunities, reduction requests, and recovery potential.
  • Finalize liens, settlement resolutions, and file closures.
  • Manage a portfolio of attorney-involved recoveries from negotiation through resolution.
  • Partner with Attorneys on matters requiring legal analysis or litigation strategy.
  • Maximize recoveries while maintaining efficient resolution timelines.

Qualifications
Required
  • 5+ years of experience in settlement negotiations, subrogation, claims recovery, lien resolution, workers' compensation, personal injury, insurance defense, healthcare reimbursement, or related field.
  • Demonstrated success influencing outcomes and resolving complex disputes through negotiation.
  • Experience communicating and negotiating with attorneys, insurance carriers, claim representatives, or other sophisticated stakeholders.
  • Strong analytical, financial, and strategic thinking skills with the ability to evaluate settlement opportunities and recovery potential.
  • Excellent verbal communication skills, including the ability to confidently negotiate by phone in challenging or adversarial situations.
  • Ability to independently manage a high-volume portfolio while achieving performance and recovery goals.
  • Proven ability to exercise sound judgment, make independent decisions, and drive matters to resolution.

Preferred
  • Experience in healthcare subrogation, reimbursement recovery, lien resolution, or settlement allocation negotiations.
  • Experience negotiating directly with plaintiff attorneys or defense counsel.
  • Background as a lien negotiator, settlement coordinator, litigation paralegal, personal injury case manager, workers' compensation specialist, bodily injury adjuster, large-loss adjuster, or recovery professional.
  • Experience managing attorney-represented claims or recovery matters.
  • Proven track record of achieving measurable financial results through negotiation and settlement strategy.

Who is Intellivo?
As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With a 26-year history of excellence, Intellivo proudly represents more than 200 of the country's largest health plans.
Why work for Intellivo?
Imagine a place where your talent is valued, and performance is rewarded. We are a collaborative team focused on solving complex challenges on the financial side of healthcare.
  • A team that values partnership, accountability, and results
  • Medical Insurance
  • Dental & Vision Insurance
  • Industry-leading health & wellness benefits
  • 401(k) retirement plan
  • Paid Time Off
  • And more!

This is an on site role in our St. Louis, MO office.
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