ZipRecruiter

Log In

1

Sr Resolution Manager Jobs (NOW HIRING)

Gallagher

Senior Resolution Manager

Phoenix, AZ · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process. * Think critically, solve problems, plan, and prioritize tasks to ...

Gallagher

Senior Resolution Manager

Orlando, FL · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize activities to ...

Gallagher

Senior Resolution Manager

Las Vegas, NV · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process * Think critically, solve problems, plan, and prioritize tasks to ...

Gallagher

Senior Resolution Manager

Orlando, FL · Remote

... resolution. * Work in partnership with our clients to deliver innovative solutions and enhance the claims management process. * Think critically, solve problems, plan, and prioritize tasks to ...

FreshTax

Inside Sales Representative

Santa Ana, CA · On-site

$17 - $24/hr

Set consultations for our senior Resolution Specialists. * Maintain accurate notes and updates in the CRM. * Consistently meet and exceed individual and team performance goals. What You'll Need:

FreshTax

Inside Sales Representative

Santa Ana, CA

$17 - $24/hr

Set consultations for our senior Resolution Specialists. * Maintain accurate notes and updates in the CRM. * Consistently meet and exceed individual and team performance goals. What You'll Need:

WillScot

Manager, Billing Resolution

Scottsdale, AZ · On-site

Communicate status, risks, and outcomes clearly with stakeholders and senior leadership. Additional ... resolution. 5+ years of people management experience. Strong Working knowledge of Order to Cash ...

WillScot

Manager, Billing Resolution

Scottsdale, AZ · On-site

ABOUT THE JOB: The Billing Resolution Manager is responsible for leading all billing error ... senior leadership. Additional Responsibilities • Support departmental activities related to ...

WillScot

Manager, Billing Resolution

Scottsdale, AZ · On-site

ABOUT THE JOB: The Billing Resolution Manager is responsible for leading all billing error ... senior leadership. Additional Responsibilities • Support departmental activities related to ...

next page

Showing results 1-20

People also search for

All JobsSr Resolution JobsSr Resolution Manager Jobs

Sr Resolution Manager information

See salary details

$17.5K

$117.1K

$199K

How much do sr resolution manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for sr resolution manager in the United States is $117,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $150,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

More about Sr Resolution Manager jobs
What cities are hiring for Sr Resolution Manager jobs? Cities with the most Sr Resolution Manager job openings:
What states have the most Sr Resolution Manager jobs? States with the most job openings for Sr Resolution Manager jobs include:
What job categories do people searching Sr Resolution Manager jobs look for? The top searched job categories for Sr Resolution Manager jobs are:
Sr Resolution Manager jobs near you
Infographic showing various Sr Resolution Manager job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $117,128 per year, or $56.3 per hour.
Sr. Resolution Manager

Sr. Resolution Manager

Absolute Staffing & Consulting Solutions

Rolling Meadows, IL • Remote

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Position Title: Sr. Resolution Manager

Location: Remote

Employment Type: Contract

Employment Status: Full-Time

Salary: $65,000 - $80,000 (Based on experience)

Duration: 3-year contract with reevaluation and possibility for extension



About Us

Absolute Staffing & Consulting Solutions is a woman, minority, and veteran-owned business based in Westminster, Maryland. As a trusted subcontractor, we specialize in staff augmentation across IT, allied health, customer support, administrative roles, and more. We proudly serve private businesses and government entities at the local, state, and federal levels.

Absolute Staffing is seeking to hire a Sr. Resolution Manager to support our client and become valued contributors to our dynamic team.


Position Summary

We are looking for experienced Sr. Resolution Managers to lead the management and resolution of complex workers’ compensation claims. This role requires strategic decision-making, excellent communication skills, and a customer-focused mindset to ensure timely and effective claims outcomes.


Key Responsibilities

  • Analyze workers’ compensation claims to determine exposure and establish effective resolution plans.
  • Communicate extensively with claimants, medical providers, employers, and clients to ensure clear and timely coordination throughout the claims process.
  • Provide exceptional customer service with empathy and professionalism on behalf of our clients.
  • Ensure claims handling is consistent with company, client, and regulatory guidelines, and meets all legal and ethical standards.
  • Document and communicate claim activity promptly and accurately to support file outcomes.
  • Partner with internal teams and external stakeholders to improve processes and drive resolution efficiency.


About You

Required Qualifications:

  • High School Diploma or equivalent.
  • Minimum 5 years of related claims experience, with 4+ years handling lost time/indemnity-level complex workers’ compensation claims.
  • Jurisdictional experience in Illinois (IL) is required.
  • Active Adjusters' License – Designated Home State Workers' Comp License or reciprocal license (e.g., TX or FL).
  • Working knowledge of claims industry standards and regulatory compliance.
  • Experience with claims management systems and related software.

Preferred:

  • Bachelor’s Degree in a related field.
  • Experience handling multi-jurisdictional or complex workers’ compensation cases.


Key Competencies

  • Analytical and critical thinking abilities.
  • Strong written and verbal communication skills.
  • High emotional intelligence and service-oriented approach.
  • Strong organizational and time management skills.
  • Collaborative problem-solver with a proactive mindset.


Compensation & Benefits

  • Competitive salary based on experience ($65,000 – $80,000).
  • Health, dental, and vision insurance options.
  • Paid Time Off: 80 hours annually.
  • 401(k) retirement plan available with discretionary employer match based on company profitability
  • Eligibility: 1-year waiting period with 1,000 service hours required.


Join Absolute Staffing & Consulting Solutions and help shape better claims outcomes through your expertise, empathy, and commitment to excellence.