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Sr Resolution Manager Jobs in Rhode Island (NOW HIRING)

Fidelity Investments

Senior Manager, Finance

Smithfield, RI

$104K - $142K/yr

Sr. Manager, Finance Note: Fidelity is not providing immigration sponsorship for this position The ... Ability to lead decision-making, issue resolution, managing risks, and building consensus among the ...

Getinge

Sr. Manager, Engineering

Smithfield, RI · On-site

In this key role, the Sr. Manager, Engineering oversees the engineering groups at High Purity New ... Strong conflict resolution skills Education and Experience: * Bachelor's degree in Engineering ...

Getinge

Sr. Manager, Engineering

Smithfield, RI · Hybrid

In this key role, the Sr. Manager, Engineering oversees the engineering groups at High Purity New ... Strong conflict resolution skills Education and Experience: * Bachelor's degree in Engineering ...

Getinge

Sr. Manager, Engineering

Smithfield, RI · On-site

In this key role, the Sr. Manager, Engineering oversees the engineering groups at High Purity New ... Strong conflict resolution skills Education and Experience: * Bachelor's degree in Engineering ...

Shawmut

Senior Project Manager

Providence, RI

$145K - $210K/yr

ResponsibilitiesWe are currently looking for Senior Project Managers with MSBA project experience ... resolution, contracts, etc. * Develop, nurture, and maintain ongoing client, architect ...

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Sr Resolution Manager information

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.
What are popular job titles related to Sr Resolution Manager jobs in Rhode Island? For Sr Resolution Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Sr Resolution Manager jobs in Rhode Island look for? The top searched job categories for Sr Resolution Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Sr Resolution Manager jobs? Cities in Rhode Island with the most Sr Resolution Manager job openings:
Sr Resolution Manager jobs near you

Senior Manager, Finance

Fidelity Investments

Smithfield, RI

$104K - $142K/yr

Full-time

Posted 15 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 271 frontline employees who took The Breakroom Quiz

15th of 150 rated financial services

Job description

Job Description:Sr. Manager, Finance

Note: Fidelity is not providing immigration sponsorship for this position

The Role

The Senior Manager, Finance Fidelity Digital Assets will be heavily involved in the process of continuing to build out the foundation of our Fidelity Digital Assets Servicesregulatory reportingcapabilities and will be asked to seek out and drive new projects that add value to thebusiness.

The Expertise and Skills You Bring

Fidelity Digital Assetsis an exciting business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to Fidelity clients and prospects.Itis the first step towards a long-term vision to create a full-service enterprise-grade platform for storing, trading, and servicing eligible digital assets.

  • Staying up to date in regulatory requirements.
  • Develop and implement newproductdesignrequirements in alignment with regulatory needs.
  • Development of data analytics and reportingto support requiredsubmissionand more advanced analytics.
  • Partner across the business to determine programmatic approach to addressing newregulatoryrequirements.
  • ABachelor's degree inFinance, Accounting, Economics, or equivalent.
  • 7 plus years of financial planning, accounting orprogram management experience.
  • Demonstrated track record of successfully managing large, complex programs.
  • Intellectual curiosity and familiarity with digital assets, including Bitcoin and Ethereum.
  • Excellent written and verbal communications skills, including the ability to communicate effectively with Finance and business partners at varying levels of the organization.
  • Strong collaboration skills and demonstrated ability to work effectively with business partners to deliver outcomes.
  • Timely and successful delivery ofregulatory required submissions
  • Ability to lead decision-making, issue resolution, managing risks, and building consensus among the team members and dependent teams.

The Team

This role sits within the Fidelity Digital Assets Brokerage Finance organization, which supports the financial stewardship, scalability, and regulatory soundness of Fidelity's digital asset platform and products.

Fidelity Digital Assets is a subsidiary of Fidelity Investments dedicated to building products and services that enable institutional and retail investors to access digital asset markets. Since beginning its blockchain and digital assets research in 2014, Fidelity has developed deep technical and operational expertise through years of hands-on experimentation and innovation. FDA continues to build the future of finance by delivering secure, scalable, institutionally-focused solutions grounded in Fidelity's enduring commitment to trust, innovation, and long-term value.

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:Category:Finance

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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