ZipRecruiter

Log In

1

Sr Resolution Manager Jobs in Rhode Island (NOW HIRING)

Amgen, Inc.

Sr. Associate Procurement

West Greenwich, RI · On-site

$22 - $28.50/hr

In this vital role, you the Procurement Sr. Associate will join the Supply Chain Production ... management. * Supports resolution of challenging issues and facilitates stakeholder inputs and ...

SEACORP

Senior Software Engineer / Task Manager

Newport, RI · On-site

$123K - $162K/yr

SEACORP is seeking a well-qualified Senior Software Engineer / Task Manager. Primary Duties and ... Support integration, troubleshooting, and issue resolution in a secure lab environment. * Engage in ...

Robert Half

Sr. Payroll Analyst

Providence, RI · On-site

$57.10 - $66.11/hr

... resolution efforts when integration issues affect downstream teams. * Build and maintain reports ... Lead payroll and absence release activities in Workday by coordinating testing, managing regression ...

Citizens

Sr Project Manager- Agile Delivery

Johnston, RI · Hybrid

$122K - $156K/yr

Lead resolution efforts, communicate impacts, and ensure consistent application of riskmanagement ... Expertise project management methodologies and lifecycle delivery. * Experience with Scrum, Kanban ...

Citizens

Sr Project Manager- Agile Delivery

Johnston, RI · Hybrid

$122K - $156K/yr

Lead resolution efforts, communicate impacts, and ensure consistent application of riskmanagement ... Expertise project management methodologies and lifecycle delivery. * Experience with Scrum, Kanban ...

previous page

Showing results 41-60

All JobsSr Resolution JobsSr Resolution Manager JobsSr Resolution Manager Jobs in Rhode Island

Sr Resolution Manager information

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.
What are popular job titles related to Sr Resolution Manager jobs in Rhode Island? For Sr Resolution Manager jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Sr Resolution Manager jobs in Rhode Island look for? The top searched job categories for Sr Resolution Manager jobs in Rhode Island are:
What cities in Rhode Island are hiring for Sr Resolution Manager jobs? Cities in Rhode Island with the most Sr Resolution Manager job openings:
Sr Resolution Manager jobs near you

Senior Payroll Specialist

Ocean State Job Lot

North Kingstown, RI • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Ocean State Job Lot rating

5.9

Company rating: 5.9 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

399th of 732 rated retailers

Job description

Company Overview:
Ocean State Job Lot ("OSJL" or the "Company") is a dynamic $850+ million general merchandise retailer with a strong foothold across the Northeast and Mid-Atlantic. With over 170 stores currently and ambitious plans to reach 180 locations, OSJL offers exciting opportunities for growth and contribution. We are an opportunity-driven retailer owning over 50% of our operating locations, totaling 8 million square feet, demonstrating our stability and long-term vision. At OSJL, you will be part of a team committed to delivering exceptional value to our customers while driving positive change and a more responsible future for retail within our communities.
Job Description:
The Senior Payroll Specialist role at Ocean State Job Lot ("OSJL" and "Company") is a key professional and administrative role within the Human Resource department, responsible for the strategic oversight and execution of payroll operations for over 6,000 associates across multiple states. This position requires the exercise of discretion and independent judgment in matters of significance, including the interpretation of complex tax laws, the implementation of payroll policies, and the management of high-level compliance audits. The Senior Payroll Specialist role serves as a subject matter expert, ensuring the integrity of the Company's financial obligations regarding labor and compensation.
Key Responsibilities:
  • Strategic Oversight: Direct the end-to-end weekly payroll lifecycle for approximately 6,000 associates, ensuring the accurate application of Company policy and regulatory requirements.
  • Compliance Leadership: Interpret and ensure ongoing organizational compliance with evolving federal, state, and local payroll and labor laws. Proactively research and analyze legislative changes to advise leadership on necessary policy adjustments.
  • Financial Management: Manage the complex calculation and reconciliation of payroll deductions, including multi-state tax jurisdictions, health benefits, and 401(k) contributions.
  • Dispute Resolution: Independently research and resolve escalated payroll matters, including complex wage garnishments, child support orders, and internal compensation discrepancies.
  • Audit & Quality Control: Design and execute comprehensive audit procedures to ensure data integrity; exercise authority to correct systemic discrepancies and improve internal controls.
  • Year-End Administration: Lead year-end payroll processing, including the management of W-2 preparation, tax reconciliations, and reporting, ensuring total alignment with IRS and state regulations.
  • Project Management: Lead and execute special projects, such as software implementations, process improvements, or policy development, aimed at increasing departmental efficiency.

Qualifications:
  • 5 or more years of progressive, professional payroll experience, including multi-state processing.
  • Demonstrated experience managing payroll for large organizations (6,000+ associates) is preferred.
  • Advanced understanding of federal, state, and local payroll tax laws. Experience with professional tax filings (941, 940) and complex reconciliations.
  • Proficiency in HRIS and payroll software (e.g., UKG, ADP) and advanced capabilities in Microsoft Office and Google Workspace.
  • Strong analytical and organizational leadership skills; ability to handle high-level confidential data with professional discretion.
  • Proven ability to work independently, meet high-stakes deadlines, and manage high-volume workloads without immediate supervision.

Work Environment:
  • Works primarily in a climate controlled environment with minimal safety and health hazard
    potential.
  • Works in an office environment remaining stationary at a desk, table, or computer workstation for extended periods of time. Frequently uses near vision for reading and computer tasks.
  • Hybrid work option: Some work may be completed outside of the Company locations, with at least three (3) days a week in the Corporate Office. The role is responsible for setting up a professional and ergonomically safe work environment and to be available during working hours. Hybrid work options are not guaranteed and are subject to change at any time based upon Company policy, associate performance and business needs.
  • As an exempt professional, the Senior Payroll Specialist is expected to manage their own schedule to meet the demands of the payroll cycle and business needs, which may occasionally require hours beyond the standard workweek.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The annual salary range for this position is between $65,000 - $75,000. Salary commensurates with years of relevant experience.
OSJL Featured Total Rewards & Perks:
  • Competitive Paid Time Off (PTO)
  • Comprehensive Health Coverage: Including but not limited to Medical, Dental, Vision, and much more.
  • 401K Program
  • Flexible Spending Account (FSA)
  • Tuition Reimbursement
  • Associate Store 30% Discounts
  • Enjoy complimentary access to OSJL-owned vacation properties, along with discounted gym memberships and 20% off at OSJL affiliated restaurants.
  • Free lunch Fridays

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Ocean State Job Lot employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Ocean State Job Lot logo

About Ocean State Job Lot

Sourced by ZipRecruiter

Ocean State Job Lot, headquartered in North Kingstown, Rhode Island, United States, is a well-renowned firm operating within the retail industry. The company, officially launched in 1977, has since grown to operate more than 140 stores across the US northeast. It offers a variety of products that range from health and beauty supplies, kitchenware, clothing, and seasonal items to toys, pet supplies, and household essentials. The company's mission is to provide its customers with a unique treasure hunt experience by offering quality products at exceptional value. Beyond this, Ocean State Job Lot is known for its philanthropic efforts, through schemes like the 'Three Square Meals' hunger relief program, and the OSJL Charitable Foundation, which have significantly contributed to enhancing the quality of life within their community.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

North Kingstown, RI, US

Year founded

1977

View All Ocean State Job Lot Jobs

Apply