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Sr Resolution Manager Jobs in Michigan (NOW HIRING)

ROUSH

Senior Program Manager

Allen Park, MI · On-site

$105K - $106K/yr

Elevate and focus management attention when there is not timely resolution. To be considered a Senior Program Manager, you will need: * Bachelor's degree in business or engineering. * Minimum of 6 ...

ROUSH

Senior Program Manager

Allen Park, MI · On-site

$105K - $106K/yr

Elevate and focus management attention when there is not timely resolution. To be considered a Senior Program Manager, you will need: * Bachelor's degree in business or engineering. * Minimum of 6 ...

Kobie Marketing

Sr. Account Manager

Detroit, MI · Remote

About the team and what we'll build together As a Senior Account Manager, you will be responsible ... Serve as a point of contact for issue escalation, management, and resolution, coordinating with ...

bcbl

Reconciliation Manager, Senior

Port Huron, MI · On-site

Buckland is looking for a Reconciliation Manager, Senior What you'll be doing The Senior ... issue identification, and resolution. * Coordinate with clients, suppliers, and internal ...

Roush

Senior Program Manager

Allen Park, MI · On-site

$105K - $106K/yr

Elevate and focus management attention when there is not timely resolution. To be considered a Senior Program Manager, you will need: * Bachelor's degree in business or engineering. * Minimum of 6 ...

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Sr Resolution Manager information

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.
What are popular job titles related to Sr Resolution Manager jobs in Michigan? For Sr Resolution Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Sr Resolution Manager jobs in Michigan look for? The top searched job categories for Sr Resolution Manager jobs in Michigan are:
What cities in Michigan are hiring for Sr Resolution Manager jobs? Cities in Michigan with the most Sr Resolution Manager job openings:
Sr Resolution Manager jobs near you
Infographic showing various Sr Resolution Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution.

Senior Construction Manager I

DLB Associates

Detroit, MI • On-site

$120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

DLB Associates is a premier engineering and consulting firm specializing in innovative, mission-critical solutions across hyperscale data centers, advanced infrastructure, and high-performance building systems. With over four decades of expertise, we partner with some of the world's most influential companies to design and optimize environments that demand precision, scalability, and resilience.
Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.
Position Title: Senior Construction Manager I
Position Location: Location varies by assignment. 75-100% travel across the U.S. unless assigned to an extended project. Must be located near a major US airport.
Job Summary
The Senior Construction Manager I (Senior CMI) is a seasoned leader responsible for overseeing large-scale or multi-site mission-critical projects from design through turnover and closeout. This position combines advanced Owner's Representative, Construction Management, and program leadership responsibilities to ensure scope, schedule, budget, quality, and safety objectives are achieved across all project phases.
As a senior professional, the Senior CMI converts client and organizational goals into executable construction strategies, leads teams across diverse technical disciplines, and serves as a trusted advisor to clients and executive stakeholders. This role operates with a high degree of autonomy - providing mentorship to project teams, resolving complex field challenges, and driving alignment with DLB's construction excellence standards and enterprise objectives.
The Senior CMI will be self-directed on day-to-day work and receive high level instruction on new projects, tasks or assignments. Will execute and lead teams and projects, tasks or assignments of complex scope. May coordinate activities of other personnel.
Essential Functions
Strategic Leadership & Execution
  • Translate strategic objectives into tactical construction plans and performance targets across multiple concurrent projects.
  • Lead cross-functional teams in design coordination, procurement, construction execution, and project turnover.
  • Mentor and coach mid-level and junior construction managers to strengthen organizational capabilities.
  • Serve as a subject matter expert in mission-critical construction, guiding decision-making and process improvement.
  • Anticipate and resolve complex technical and contractual issues, providing sound recommendations to senior leadership.

Project Oversight & Owner Advocacy
  • Represent the owner's interests across all project phases, ensuring alignment with budget, schedule, and quality objectives.
  • Lead construction coordination meetings, design reviews, and field progress evaluations.
  • Manage and review contractor submittals, change orders, pay applications, and project documentation.
  • Monitor cost and schedule performance; identify and mitigate risks early through data-driven tracking and forecasting.
  • Coordinate with design, commissioning, and operations teams to maintain continuity from preconstruction through turnover.

Field Leadership & Quality Assurance
  • Direct and oversee field execution to ensure compliance with contract documents, drawings, specifications, and codes.
  • Validate quality assurance and control processes, ensuring installation integrity and readiness for commissioning (L1-L5).
  • Implement proactive issue resolution strategies to minimize rework, downtime, or scope drift.
  • Enforce safety standards and environmental compliance, maintaining a zero-incident culture.

Construction Administration & Risk Management
  • Administer contracts for general contractors, subcontractors, and vendors; ensure adherence to commercial and technical terms.
  • Lead change management, claims mitigation, and dispute resolution activities.
  • Oversee the completion of closeout documentation, warranty handover, and lessons-learned reporting.
  • Provide executive-level reporting on cost, schedule, risk, and performance KPIs.

Reporting, Client Engagement & Program Support
  • Produce and present high-quality executive dashboards and progress summaries.
  • Maintain strong client relationships through proactive communication, transparency, and reliable delivery.
  • Support business development activities by contributing to proposals, presentations, and strategic growth initiatives.
  • Represent DLB as a senior ambassador at client meetings, industry events, and professional forums.

Continuous Improvement & Innovation
  • Drive lessons-learned and process-improvement initiatives to enhance consistency and efficiency across DLB programs.
  • Champion digital and AI-driven tools to improve data analysis, reporting, and predictive performance management.
  • Lead internal training and mentorship sessions to advance construction management best practices.

Technology, Digital Tools & AI-Enabled Efficiency
  • Identify opportunities and lead the strategic use of technology, digital platforms, and AI-enabled tools to enhance efficiency through workflow automation, reduced manual effort, and improved accuracy in forecasting, documentation, reporting, and quality processes.
  • Support adoption of emerging technologies - including advanced analytics, data visualization tools, and digital construction management platforms - to strengthen readiness, quality assurance, and project controls.
  • Collaborate with internal teams to ensure technology solutions align with DLB standards for data security, privacy, and operational integrity.
  • Promote a culture that embraces innovation, continuous improvement, and the strategic use of technology to optimize performance and scalability.

Completion of Assigned Tasks and Deliverables on Time and on Budget
Position Requirements (ADVANCED level for all the following)
  • Strong working knowledge of commissioning processes for electrical, mechanical, and controls systems in mission-critical environments.
  • Knowledge of industry trends, project management and construction procedures and best practices.
  • Knowledge of materials, methods and the tools involved in the construction of mission critical, commercial buildings or other structures.
  • Knowledge of the importance of the Method of Procedure (MOP) process and work notifications.
  • Demonstrated leadership experience managing multi-disciplinary teams and multiple projects simultaneously.
  • Strong understanding of health, safety, and environmental (HSE) policies and procedures, including NFPA 70E, LOTO, and OSHA standards.
  • Skilled in clear, concise communication with both technical and non-technical audiences.
  • Skilled in stakeholder management and representing the owner with professionalism when interacting with contractors, designers, and clients.
  • Skilled in managing project schedules, enforcing commissioning standards, and coordinating activities across multiple stakeholders.
  • Skilled at using construction management software such as Procore.
  • Skilled in completing assignments accurately and with attention to detail.
  • Skilled at using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams), along with exceptional organizational skills for file management.
  • Ability to leverage AI and emerging technologies to streamline workflows, optimize operational processes, and contribute to company-wide innovation
  • Ability to analyze and prepare documents, reports and correspondence.
  • Ability to work under pressure and meet close deadlines.
  • Ability to work independently and collaboratively with onsite and remote team members.
  • Ability to analyze complex information and develop plans to address identified issues.

Physical Demands
The following physical demands must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is:
  • Frequently manipulating small parts/tools
  • Frequently required to remain in a stationary position
  • Frequently moving through data center and outdoor environments (heat, cold, precipitation), including navigating tight spaces, accessing areas via stairs or ladders, and occasionally working in overhead or under-equipment positions.
  • On occasion the employee may move equipment weighing up to 50 pounds.

Travel Requirements
  • Must have a valid driver's license and the ability to rent vehicles.
  • 75-100% travel across the U.S. unless assigned to an extended project (>6 months; typical assignments 9 months-4 years).
  • Ability to relocate within 1-3 months if required (when 100% travel isn't supported).
  • Effective May 7, 2025, and in accordance with U.S. federal regulations for domestic air travel, a valid REAL ID (or an acceptable alternative, such as a passport) is required for travel associated with this position.
  • Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meetings for business development purposes, running errands on behalf of the business, attending industry conferences, etc.
  • Travel may involve transportation by car or plane depending on the destination and nature of the business needs.
  • Relocation assistance available

Certifications & Safety
  • Ability to achieve NFPA 70E and/or OSHA training as required; strict adherence to HSE/LOTO policies.

Education / Experience
  • Bachelor's degree in engineering, construction management, or related discipline

OR
  • Two years of hands-on install/testing/validation/troubleshooting of mechanical, controls, and/or electrical infrastructure

PLUS
  • Minimum of eight years of additional related experience

Benefits
DLB Associates offers a very competitive benefits package; highlights include
  • Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
  • Flex spending accounts (FSA)
  • Dental and vision plans
  • Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
  • 401k with company match and self-directed brokerage account option
  • PTO including additional paid time off during the last week of the year
  • Company paid life insurance coverage for employees and their eligible dependents
  • Short and long-term disability, AD&D coverage
  • Professional development opportunities, tuition reimbursement and professional licensing assistance
  • Paid parental leave after one year of employment

CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is DLB's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.
DLB Associates is an EEO/Affirmative Action Employer and participates in the E-Verify program with the Department of Homeland Security. We encourage diversity in our workforce.
Are you ready to challenge yourself and redefine standards in the AEC industry? Apply now and join our award-winning team!
NOTICE TO THIRD PARTY AGENCIES:
DLB does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to DLB in the absence of a signed Service Agreement where DLB has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of DLB and DLB will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
The pay range for this role is:
120,750 - 144,637.50 USD per year (Detroit, MI)

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