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Sr Resolution Manager Jobs in Michigan (NOW HIRING)

Stryker

Senior Sourcing Manager (Remote)

Kalamazoo, MI · On-site +1

$153K - $255K/yr

Remote As a Senior Sourcing Manager (Remote) you'll play a pivotal role in driving innovation ... Serve as the escalation point for supplier issues, including quality concerns, dispute resolution ...

Viant Technology

Sr. Account Manager

Detroit, MI · On-site

$90K - $100K/yr

In this dynamic role, the Senior Account Manager owns the client-facing relationship, ensuring ... Viant uniquely combines proprietary content intelligence, household-level identity resolution, and ...

Gerdau

Human Resource Senior Manager

Jackson, MI · On-site

In this role, you'll partner directly with senior leadership to shape workforce strategy, lead ... complex issue resolution * Drive talent strategy: workforce planning, performance management ...

Gerdau

Human Resource Senior Manager

Jackson, MI · On-site

In this role, you'll partner directly with senior leadership to shape workforce strategy, lead ... complex issue resolution * Drive talent strategy: workforce planning, performance management ...

TaskUs

Sr. Operations Manager - RAD

Novi, MI · On-site

$97K - $145K/yr

Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT. * You will meet with Senior Management and ...

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Sr Resolution Manager information

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

What are popular job titles related to Sr Resolution Manager jobs in Michigan?

For Sr Resolution Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Sr Resolution Manager jobs in Michigan look for?

The top searched job categories for Sr Resolution Manager jobs in Michigan are:

What cities in Michigan are hiring for Sr Resolution Manager jobs?

Cities in Michigan with the most Sr Resolution Manager job openings:

Sr Resolution Manager jobs near you
Infographic showing various Sr Resolution Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution.

Job Title: Project Manager Senior

Global Information Technology

Detroit, MI • On-site

Contractor

Posted 13 days ago

Job description


Job Title: Project Manager Senior
Job Location: Detroit, MI (Hybrid)
Job Type: Contract
Job Description/ Requirement:
  • 5+ years of IT project management experience.
  • 3+ years of experience in the healthcare or health insurance industry.
  • 5+ years of experience managing both Waterfall and Agile projects.
  • 5+ years of experience leading complex cross-functional projects with internal teams, external stakeholders, IT teams, and third-party vendors.
  • Experience developing end-to-end project plans covering business implementation, readiness, and technical milestones.
  • Experience facilitating business case and business requirements documentation.
  • Experience with User Acceptance Testing (UAT), defect tracking, and resolution.
  • Strong experience with project status reporting and executive presentations.
  • Excellent written and verbal communication and problem-solving skills.
  • Strong meeting facilitation, note-taking, action-item tracking, and stakeholder management skills.
  • Proficiency with Microsoft Office Suite, including MS Project, Visio, PowerPoint, Word, Excel, SharePoint, and Teams.
  • Bachelor's degree in Business Management, Information Technology, Healthcare, or a related field.

Preferred Skills:
  • Understanding of IT Software Development Life Cycle (SDLC).
  • Experience with JIRA.
  • Experience managing data feed integrations and third-party vendors.
  • PMP certification preferred.

Interested candidates can send their updated resumes at jobs@global-itech.com

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