Position: Senior Buyer Location: Onsite in Whitehall, MI Salary: 70,000-90,000 Senior Buyer ... timely issue resolution. * Help manage purchase orders and support purchase-to-pay activities.
Position: Senior Buyer Location: Onsite in Whitehall, MI Salary: 70,000-90,000 Senior Buyer ... timely issue resolution. * Help manage purchase orders and support purchase-to-pay activities.
Sr. Account Manager - Retail
Detroit, MI · Remote
As a Senior Account Manager, you will be responsible for providing planning, operational and ... Serve as a point of contact for issue escalation, management, and resolution, coordinating with ...
Sr. Account Manager - Retail
Detroit, MI · Remote
As a Senior Account Manager, you will be responsible for providing planning, operational and ... Serve as a point of contact for issue escalation, management, and resolution, coordinating with ...
In this role, you'll partner directly with senior leadership to shape workforce strategy, lead ... complex issue resolution * Drive talent strategy: workforce planning, performance management ...
In this role, you'll partner directly with senior leadership to shape workforce strategy, lead ... complex issue resolution * Drive talent strategy: workforce planning, performance management ...
As a senior-level individual contributor, the Senior Employee Relations Partner demonstrates deep ... resolution, and organizational risk management. This role independently manages a broad range of ...
As a senior-level individual contributor, the Senior Employee Relations Partner demonstrates deep ... resolution, and organizational risk management. This role independently manages a broad range of ...
Senior Field Construction Project Manager
$110K - $150K/yr
The Senior Project Manager serves as the primary point of contact for clients, subcontractors ... Skilled in conflict resolution and crisis management. Excellent leadership, team management, and ...
Senior Field Construction Project Manager
$110K - $150K/yr
The Senior Project Manager serves as the primary point of contact for clients, subcontractors ... Skilled in conflict resolution and crisis management. Excellent leadership, team management, and ...
Human Resource Senior Manager
Jackson, MI · On-site
In this role, you'll partner directly with senior leadership to shape workforce strategy, lead ... complex issue resolution * Drive talent strategy: workforce planning, performance management ...
Human Resource Senior Manager
Jackson, MI · On-site
In this role, you'll partner directly with senior leadership to shape workforce strategy, lead ... complex issue resolution * Drive talent strategy: workforce planning, performance management ...
Senior Field Construction Project Manager
$110K - $150K/yr
The Senior Project Manager serves as the primary point of contact for clients, subcontractors ... Skilled in conflict resolution and crisis management. * Excellent leadership, team management, and ...
Senior Field Construction Project Manager
$110K - $150K/yr
The Senior Project Manager serves as the primary point of contact for clients, subcontractors ... Skilled in conflict resolution and crisis management. * Excellent leadership, team management, and ...
Job Summary Acrisure is seeking a Senior Employee Relations Partner to join our team. This role ... resolution, and organizational risk management. This role independently manages a broad range of ...
Job Summary Acrisure is seeking a Senior Employee Relations Partner to join our team. This role ... resolution, and organizational risk management. This role independently manages a broad range of ...
Senior Employee Relations Investigations Partner
Grand Rapids, MI · On-site
$110 - $150/hr
As a senior-level individual contributor, the Senior Employee Relations Partner demonstrates deep ... resolution, and organizational risk management. This role independently manages a broad range of ...
Senior Employee Relations Investigations Partner
Grand Rapids, MI · On-site
$110 - $150/hr
As a senior-level individual contributor, the Senior Employee Relations Partner demonstrates deep ... resolution, and organizational risk management. This role independently manages a broad range of ...
Senior Account Manager Pay Class - Salary Exempt Location - Southfield, MI Are you ready to ... resolution, pricing actions with logic, resolving AR/AP issues, improving service levels and ...
Senior Account Manager Pay Class - Salary Exempt Location - Southfield, MI Are you ready to ... resolution, pricing actions with logic, resolving AR/AP issues, improving service levels and ...
Sr. Operations Manager - RAD
Novi, MI · On-site
$97K - $145K/yr
Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT. * You will meet with Senior Management and ...
Sr. Operations Manager - RAD
Novi, MI · On-site
$97K - $145K/yr
Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT. * You will meet with Senior Management and ...
Sr. Operations Manager - RAD
Detroit, MI · On-site
Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT. * You will meet with Senior Management and ...
Sr. Operations Manager - RAD
Detroit, MI · On-site
Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT. * You will meet with Senior Management and ...
Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT. * You will meet with Senior Management and ...
Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT. * You will meet with Senior Management and ...
Sr. Account Manager
Southfield, MI · On-site
Senior Account Manager Pay Class - Salary Exempt Location - Southfield, MI Are you ready to ... resolution, pricing actions with logic, resolving AR/AP issues, improving service levels and ...
Sr. Account Manager
Southfield, MI · On-site
Senior Account Manager Pay Class - Salary Exempt Location - Southfield, MI Are you ready to ... resolution, pricing actions with logic, resolving AR/AP issues, improving service levels and ...
Senior Systems Engineer in IT - Communications Applications
Warren, MI · On-site
$98K - $134K/yr
The Senior Systems Engineer in IT Communications is responsible for the end-to-end technical health ... and resolution. * Manage and execute configuration changes (e.g., firewall rules, web server ...
Senior Systems Engineer in IT - Communications Applications
Warren, MI · On-site
$98K - $134K/yr
The Senior Systems Engineer in IT Communications is responsible for the end-to-end technical health ... and resolution. * Manage and execute configuration changes (e.g., firewall rules, web server ...
The Senior Systems Engineer in IT Communications is responsible for the end-to-end technical health ... and resolution. * Manage and execute configuration changes (e.g., firewall rules, web server ...
The Senior Systems Engineer in IT Communications is responsible for the end-to-end technical health ... and resolution. * Manage and execute configuration changes (e.g., firewall rules, web server ...
Senior Field Construction Project Manager
Pontiac, MI · On-site
$110K - $150K/yr
The Senior Project Manager serves as the primary point of contact for clients, subcontractors ... Skilled in conflict resolution and crisis management. * Excellent leadership, team management, and ...
Senior Field Construction Project Manager
Pontiac, MI · On-site
$110K - $150K/yr
The Senior Project Manager serves as the primary point of contact for clients, subcontractors ... Skilled in conflict resolution and crisis management. * Excellent leadership, team management, and ...
Senior Field Construction Project Manager
$110K - $150K/yr
The Senior Project Manager serves as the primary point of contact for clients, subcontractors ... Skilled in conflict resolution and crisis management. * Excellent leadership, team management, and ...
Senior Field Construction Project Manager
$110K - $150K/yr
The Senior Project Manager serves as the primary point of contact for clients, subcontractors ... Skilled in conflict resolution and crisis management. * Excellent leadership, team management, and ...
Sr. Manager, Credit
Dearborn, MI · On-site
Manager Job Summary The Sr. Manager, Credit plays a critical role in the Company's financial ... overseeing resolution of customer chargebacks and enabling profitable revenue growth across the ...
Sr. Manager, Credit
Dearborn, MI · On-site
Manager Job Summary The Sr. Manager, Credit plays a critical role in the Company's financial ... overseeing resolution of customer chargebacks and enabling profitable revenue growth across the ...
Work Connections Absence/Leave Case Manager Senior
Ann Arbor, MI · On-site
$75K - $83K/yr
The Senior Case Manager serves as the primary point of contact for employees, supervisors, healt ... resolution using proactive claim management strategies. * Investigate claims to determine ...
Work Connections Absence/Leave Case Manager Senior
Ann Arbor, MI · On-site
$75K - $83K/yr
The Senior Case Manager serves as the primary point of contact for employees, supervisors, healt ... resolution using proactive claim management strategies. * Investigate claims to determine ...
Sr Resolution Manager information
What is the difference between Sr Resolution Manager vs Customer Support Supervisor?
| Aspect | Sr Resolution Manager | Customer Support Supervisor |
|---|---|---|
| Credentials | Experience in conflict resolution, project management, and industry-specific certifications | Customer service experience, leadership skills, and sometimes industry-specific training |
| Work Environment | Oversees resolution teams, manages escalations, and develops strategies for complex issues | Manages customer support staff, handles daily operations, and ensures service quality |
| Employer & Industry Usage | Common in IT, telecommunications, and service industries | Widely used in retail, hospitality, and call centers |
The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.
What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?
To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.
What is a Sr Resolution Manager?
A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.
What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?
A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.
What are popular job titles related to Sr Resolution Manager jobs in Michigan? For Sr Resolution Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Sr Resolution Manager jobs in Michigan look for? The top searched job categories for Sr Resolution Manager jobs in Michigan are:
What cities in Michigan are hiring for Sr Resolution Manager jobs? Cities in Michigan with the most Sr Resolution Manager job openings:
Job description
Position: Senior Buyer
Location: Onsite in Whitehall, MI
Salary: 70,000-90,000
Senior Buyer Position Summary
Our client is seeking a Buyer to support plant procurement operations and supplier management activities. This role works closely with internal stakeholders and suppliers to drive cost savings, improve supplier performance, support sourcing initiatives, and ensure efficient procurement processes.
- Support procurement strategies, sourcing initiatives, and supplier performance management.
- Assist with cost analysis, benchmarking, RFQs/RFPs, and business case development.
- Coordinate with suppliers and internal teams to resolve purchasing, invoicing, delivery, and operational issues.
- Support procurement reporting, audits, compliance activities, and process improvements.
- Participate in supplier meetings, negotiations, and performance reviews.
- Develop and maintain procurement tools, templates, and documentation.
- Collaborate with Operations, Supply Chain, Engineering, Quality, Finance, and Production teams to ensure uninterrupted supply and timely issue resolution.
- Help manage purchase orders and support purchase-to-pay activities.
- Monitor future business needs and assist in identifying alternate sourcing opportunities.
Required
- Bachelor’s degree in Business, Supply Chain, Economics, or a related field.
- Authorized to work in the United States without sponsorship.
- Experience in procurement, purchasing, sourcing, or supply chain operations.
- Knowledge of purchase-to-pay processes.
- Strong data analysis and systems proficiency.
- Experience with ERP systems, preferably Oracle.
- Technical or manufacturing environment experience is a plus.