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$17.5K

$117.1K

$199K

How much do sr resolution manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for sr resolution manager in the United States is $117,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $150,000.00 per year, depending on experience, location, and employer.

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

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Sr Resolution Manager jobs near you
Infographic showing various Sr Resolution Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $117,128 per year, or $56.3 per hour.

Healthcare Claims Resolution Manager

Alteva RCM

New York, NY

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

About Us

At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.

Role Overview 

We are seeking an experienced manager to lead our growing Claims Resolution function. This role requires strong management skills, familiarity with healthcare regulatory processes, and the ability to navigate the interaction between multiple layers of regulatory requirements as they relate to healthcare reimbursement, dispute resolution, and revenue cycle operations. 

The ideal candidate can research, interpret, and apply jurisdiction-specific requirements in a fast-moving environment, and translate complex regulatory information into clear, practical guidance for operational teams. 

The Manager will lead team members and team leads, maintain workflow efficiency, ensure deadlines and quality standards are met, and help the department scale in an organized, effective manner. 

Key Responsibilities 

  • Manage daily operations of the Claims Resolution function, ensuring work is completed accurately, efficiently, and on schedule. 
  • Oversee team leads and team members, providing direction, accountability, coaching, and support. 
  • Develop and maintain workflows, reporting structures, and internal processes to support department growth. 
  • Monitor team performance and identify opportunities to improve productivity, quality, consistency, and regulatory compliance. 
  • Maintain a strong working knowledge of relevant healthcare regulations, rules, and procedural requirements across multiple jurisdictions. 
  • Understand the distinctions, overlap, and potential conflicts between different regulatory frameworks as they relate to healthcare claims and reimbursement disputes. 
  • Evaluate which procedural framework applies to a given claim or dispute, and ensure operational procedures reflect the correct process. 
  • Research jurisdiction-specific requirements as needed and translate findings into operational guidance, workflows, and training materials. 
  • Monitor relevant regulatory developments and assess their operational impact. 
  • Coordinate with senior leadership on department performance, staffing, workflow challenges, and strategic priorities. 
  • Partner with legal, compliance, and revenue cycle teams on complex or overlapping regulatory questions. 

Requirements 

  • Proven managerial experience, preferably overseeing multiple team members or team leads. 
  • Ability to manage a fast-paced, high-volume department with strong attention to deadlines and detail. 
  • Strong research and analytical skills; ability to interpret and apply regulations and procedural requirements. 
  • Familiarity with regulatory frameworks affecting healthcare reimbursement, claims processing, and dispute resolution. 
  • Ability to translate regulatory concepts into clear operational procedures. 
  • Excellent communication, leadership, and organizational skills. 
  • Experience in dispute resolution, legal operations, healthcare compliance, health insurance, revenue cycle management, medical billing, or another regulated healthcare environment strongly preferred. 

Shift Requirements 

Must be able to work a flexible schedule to coordinate with distributed team members across time zones, including some overlap with international team members and availability for leadership check-ins later in the workday, Eastern Time.

Pay Range
$100,000—$150,000 USD

Benefits

Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.