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Sr Resolution Manager Jobs (NOW HIRING)

It takes an entire team of passionate and caring people, united in our mission to put the senior ... Manage assigned member resolution cases from intake through final closure, ensuring complete and ...

Possesses the abilities to communicate complex financial issues in a clear and concise manner to senior managers as well as internal and external auditors, and regulators. * Supports the Resolution ...

Regular interactions with Sr Manager Customer Success, Customer Success Managers, Resolution Manager, Vendor Manager, and all Customer Success and Patient Experience team members Employment ...

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Sr Resolution Manager information

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$17.5K

$117.1K

$199K

How much do sr resolution manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for sr resolution manager in the United States is $117,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $150,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

More about Sr Resolution Manager jobs
What cities are hiring for Sr Resolution Manager jobs? Cities with the most Sr Resolution Manager job openings:
What states have the most Sr Resolution Manager jobs? States with the most job openings for Sr Resolution Manager jobs include:
Infographic showing various Sr Resolution Manager job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $117,128 per year, or $56.3 per hour.

Resolution and Recovery Planning Analyst Sr.

Huntington

Columbus, OH โ€ข On-site, Remote

$70K - $140K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 21 days ago


Job description

Description
Job Description

The Dodd-Frank Act of 2008 requires large banking organizations and certain other firms to periodically submit resolution plans to the Federal Reserve and the Federal Deposit Insurance Corporation. The Office of the Comptroller of the Currency (OCC) requires large insured national banks, federal savings associations and federal branches to prepare and submit Recovery Plans annually.

To facilitate this requirement, Huntington National Bank's Recovery and Resolution Planning Office is seeking a Resolution & Recovery Planning Analyst to join the Resolution & Recovery Planning Team. The Resolution & Recovery Planning Office is responsible for the end-to-end development and delivery of Huntington's resolution and recovery plans. In this role, the qualified candidate will assist the Resolution & Recovery Planning Manager with all facets of planning, execution, delivery, and maintenance of these regulator mandated programs.

These activities will include creating or sourcing information from teams across the organization and driving enhancements to our planning processes within a sustainable, automated, and well-controlled structure. The ideal candidate will be strategic, analytical and a strong communicator. The ideal candidate will be comfortable with an unstructured, changing environment; will possess strong problem-solving ability and attention to detail. A knowledge of financial statements and ratios is required.

Duties and Responsibilities:

  • Development of resolution and recovery plans and construction and maintenance of Recovery and Resolution planning programs including drafting narrative, creating presentations and visual representations of data

  • Project management, data collection and evaluation, collaborating with business lines, developing policies, and presenting findings to senior management and regulatory bodies.

  • Ensure all regulatory requirements and associated legal guidance are fully incorporated in a sustainable and repeatable manner

  • Be an active member of the resolution and recovery working group and lead workstreams and facilitate engagement with key internal stakeholders

  • Understanding of resolution and recovery planning processes, and actively monitor industry practices to meet evolving regulatory expectations

  • Implement process enhancements and leverage automation to enhance capabilities and support well-controlled processes

  • Develop and maintain policies, procedures, and documentation supporting the plans, and provide tactical support for regulatory examinations

  • Participate in the design and execution and assessment of program-level capabilities testing to ensure processes are operating effectively and meet regulatory guidance and expectations

  • Develop and preparation of presentations to obtain approvals from senior management and board committees

  • Collaborate with program teams, provide constructive feedback and recommendations intended to enhance quality of regulatory submissions

  • Performs other duties as assigned

Basic Qualifications:

  • Bachelor's degree in business, accounting, or finance.

  • 5+ years of proven Financial Services experience in Resolution and Recovery Planning specifically.

Preferred Qualifications:

  • MBA, Master's degree or relevant professional designation (e.g., CPA, CFA, FRM).

  • An ability to effectively engage with assigned stakeholder groups to create a shared view of required deliverables and appropriate timeline for completion across a range of recovery and resolution topics

  • Fundamental understanding of resolution and recovery planning requirements and experience with resolution and recovery plans and programs

  • Experience leading cross-functional workstreams.

  • Ability to multi-task effectively, be a self-starter, deliver to deadlines, handle stress with composure and professionalism, and move work forward with limited direction.

  • Demonstrated strong written and verbal communication skills, including the ability to present ideas clearly and concisely while demonstrating confidence and competence in individual and group meeting situations.

  • Demonstrated ability to quickly analyze situations and risks, determine paths of action, and execute flawlessly.

  • Ability to collaborate, build credibility and foster teamwork.

  • Experience with Workiva, WDesk, Visio, Sharepoint and Archer


Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

$70000-$140000 Annual Salary

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.