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Sr Resolution Manager Jobs (NOW HIRING)

Morrison Foerster

$92 - $128/hr

ABOUT THE ROLE The Senior Conflicts Resolution Analyst supports department objectives and ... Ability to manage competing priorities, maintain confidentiality, and handle sensitive Firm ...

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Sr Resolution Manager information

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$17.5K

$117.1K

$199K

How much do sr resolution manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for sr resolution manager in the United States is $117,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $150,000.00 per year, depending on experience, location, and employer.

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

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Sr Resolution Manager jobs near you
Infographic showing various Sr Resolution Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $117,128 per year, or $56.3 per hour.

(Senior) Dispute Resolution Specialist

World Bank

Washington, DC • On-site

Full-time

Posted 7 days ago

Job description

Build a career with impact. Working at the World Bank Group (WBG) provides a unique opportunity to help countries solve their greatest development challenges. As one of the largest sources of funding and knowledge for developing countries, the WBG is a unique partnership of five global institutions dedicated to ending poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, the WBG works with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.

The International Finance Corporation (IFC), a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2025, IFC committed a record 71.7 billion to private companies and financial institutions in developing countries, leveraging private sector solutions, and mobilizing private capital to create a world free of poverty on a livable planet. For more information, visit www.ifc.org.

Please note that this recruitment is intended to fill two positions.

Role & Responsibilities 
  Manage complex dispute resolution cases arising from environmental or social impacts from IFC/MIGA projects in accordance with the IFC/MIGA Independent Accountability Mechanism (CAO) Policy.
  Provide leadership and strategic direction for case management, including conducting conflict and risk analysis and designing the process for mediation of cases.
  Manage case budgets, selection and appointment of consultants, and stakeholder engagement.
  Actively support, coach, advise, mentor and guide staff and consultants in case management and learning.
  Manage non-case related projects as assigned by the Head of the Dispute Resolution Team.
  Contribute to the strategic formulation and the vision for the DR unit and the development of DR processes and policies.
  Manage communication related to cases, including report writing.
  Contribute to the creation and delivery of knowledge products, methodologies, and trigger knowledge activities across the team to support the adoption of new approaches and best practices.
  Promote the development of culturally sensitive approaches to problem-solving and dispute resolution.
  Engage with the Board, private sector, governments, communities and IFC and MIGA personnel.
  Promote and facilitate innovation to improve the effectiveness and efficiency of processes.
  Promote an environment of shared success and teamwork, connecting staff with peers across different practices and areas.
  Act as deputy to the Head of Dispute Resolution when required.
  Recognize and constructively manage emotional dynamics in dispute resolution processes; maintain neutrality and impartiality under pressure; de-escalate conflict and support others in navigating emotionally charged situations. 

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