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Sr Resolution Manager Jobs in Dallas, TX (NOW HIRING)

New Gig Solutions

Senior Litigation Counsel

Bedford, TX · Hybrid

$160K - $180K/yr

Senior Litigation Counsel New Gig Solutions - Confidential Client Location: Texas (Hybrid) New Gig ... Handle complex litigation matters from pre-suit through resolution * Manage cases involving ...

DataBank

Senior CPQ Manager (Remote)

Dallas, TX · On-site +1

... resolution, manage feature requests, evaluate Professional Services deliverables through structured UAT, and escalate vendor issues when needed. • Own the evaluation and rollout of new DealHub ...

LONGi Solar

Senior Legal Manager

Dallas, TX · On-site

We are seeking a Senior Legal Manager to serve as a key legal partner for our North America ... Dispute Resolution & External Counsel Management • Manage disputes end-to-end -- from prevention ...

Cambium Learning Group

Senior Benefits Analyst

Dallas, TX · On-site +1

$66K - $87K/yr

The Senior Benefits Analyst is responsible for the day-to-day execution and delivery of Cambium ... Manage employee cases from initial inquiry through resolution, ensuring coordination and ...

Lindamood Inc

Senior Project Manager

Irving, TX · On-site

Senior Project Manager Position Summary The Senior Project Manager is responsible for the overall ... Lead contract negotiations, change order negotiations, claims management, and resolution of ...

Lindamood Inc

Senior Project Manager

Irving, TX · On-site

Senior Project Manager Position Summary The Senior Project Manager is responsible for the overall ... Lead contract negotiations, change order negotiations, claims management, and resolution of ...

Lindamood Inc

Senior Project Manager

Irving, TX · On-site

Senior Project Manager Position Summary The Senior Project Manager is responsible for the overall ... Lead contract negotiations, change order negotiations, claims management, and resolution of ...

Digital Realty

Senior Manager, Accounting

Dallas, TX · On-site

Senior Manager, Corporate Accounting Location: Dallas, Texas Your role As the Senior Manager ... issue resolution, and communication with auditors and senior stakeholders. * Drive finance ...

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All JobsSr Resolution JobsSr Resolution Manager JobsSr Resolution Manager Jobs in Dallas, TX

Sr Resolution Manager information

See Dallas, TX salary details

$17.3K

$115.9K

$196.9K

How much do sr resolution manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for sr resolution manager in Dallas, TX is $115,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,600.00 and $148,400.00 per year, depending on experience, location, and employer.

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

What are popular job titles related to Sr Resolution Manager jobs in Dallas, TX?

For Sr Resolution Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Sr Resolution Manager jobs in Dallas, TX look for?

The top searched job categories for Sr Resolution Manager jobs in Dallas, TX are:

Sr Resolution Manager jobs near you
Infographic showing various Sr Resolution Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $115,866 per year, or $55.7 per hour.

Sr. BI Claims Adjuster (Personal Auto)

Fort Worth, TX • On-site

AgWorkers
Insurance Services • 51 - 200 employees
Learn more about AgWorkersexternal

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted yesterday

Job description

Sr BI Claims Adjuster/Sr Resolution Specialist  (In-Office Only)

Are you ready to grow your insurance career with a company that truly values its employees? We're planting the seeds for success, and we want YOU to join our thriving team!

About Us: Ag Workers is a specialized insurance company who has been serving the agricultural community for more than 75 years. Our team-focused environment nurtures growth, celebrates success, and understands the importance of work-life balance.

The Role:  As a Resolution Specialist Level I, you will investigate all auto lines claims by competently evaluating, disposing, and settling claims with moderate supervision. You will examine investigations, determine, and evaluate coverage, liability, and damages, and settle within the proper reserves. This is an in-office position. 

Why You'll Love Working Here: We believe in taking care of our team with an industry-leading benefits package:

$75,000 to $90,000 Depending On Experience

Premium Benefits Package:

  • 100% Company-Paid Medical Insurance (Premium Gold-level PPO Plan)
  • 100% Company-Paid Dental Insurance
  • Company-Paid Life Insurance
  • Company-Paid Long-Term Disability
  • Company-Paid Financial Counseling & Tools with Ramsey Solutions
  • 401(k) with 100% match up to 5% contribution
  • 3 Weeks of PTO after 90 days
  • 8 Paid Holidays with several Paid Early Release Days

Key Responsibilities:

  • Evaluate and investigate policy coverage, liability, and damages in a timely manner following a set of general claim and statutory guidelines.
  • Assist customers and claimants with problems or questions regarding claims by phone or through written correspondence, while providing a high level of customer service.
  • Establish initial reserves for all potential exposures and adjust as appropriate.
  • Conduct thorough investigations including but not limited to, obtaining necessary documents, forms, and witness statements, as well as conducting recorded statements.
  • Ensure timely assignment of appraisals using company-approved vendors, determine accident-related damages, and provide rental vehicles to insureds and claimants as needed.
  • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved authority.
  • Effective management of outside vendors utilized.
  • Recognize recovery opportunities regarding total loss and salvage, as well as subrogation.
  • In-depth knowledge of insurance regulations within the states which Ag Workers is licensed.
Required Skills & Abilities
  • Excellent customer service with the ability to manage difficult interactions calmly and professionally (de-escalation) while prioritizing customer experience.
  • Strong emotional intelligence with the ability to demonstrate empathy and understanding in every customer interaction.
  • Effective written and verbal communication skills.
  • Strong attention to detail, excellent organizational skills, and the ability to multitask multiple priorities effectively.
  • Excellent investigative and problem-solving skills.
  • Excellent interpersonal skills to maintain relationships, collaborate well, and mentor those with less experience.
  • Strong ability to prepare and present accurate, reliable, and factual reports with recommendations to appropriate parties.
  • Ability to use exercise good judgment and discretion when handling confidential information.
  • Proficiency with Microsoft Operating Systems and Office 365 products including, but not limited to, Outlook, Teams, and Excel.
  • Proficiency with InsureSoft/Diamond Policy Management System or a similar claims management system.
Education & Experience
  • High School diploma or equivalent.
  • Must possess a valid Texas Adjuster License and maintain with CE Requirements.
  • CPCU, CLMP, AIC, INS or other insurance related courses preferred.
  • Possess a minimum of 5-8 years of experience of Bodily Injury and Large Loss Specialist.

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