ZipRecruiter

Log In

1

Sr Resolution Manager Jobs in Dallas, TX (NOW HIRING)

Gallagher

Senior Resolution Manager

Dallas, TX · On-site

$25K/mo

Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a ...

Fidelity Investments

Senior Manager, Finance

Westlake, TX

$104K - $142K/yr

Sr. Manager, Finance Note: Fidelity is not providing immigration sponsorship for this position The ... Ability to lead decision-making, issue resolution, managing risks, and building consensus among the ...

Fidelity Investments

Senior Manager, Finance

Westlake, TX · On-site

$104K - $142K/yr

Sr. Manager, Finance Note: Fidelity is not providing immigration sponsorship for this position The ... Ability to lead decision-making, issue resolution, managing risks, and building consensus among the ...

New Gig Solutions

Senior Litigation Counsel

Bedford, TX · Hybrid

$160K - $180K/yr

Senior Litigation Counsel New Gig Solutions - Confidential Client Location: Texas (Hybrid) New Gig ... Handle complex litigation matters from pre-suit through resolution * Manage cases involving ...

DataBank

Senior CPQ Manager (Remote)

Dallas, TX · On-site +1

... resolution, manage feature requests, evaluate Professional Services deliverables through structured UAT, and escalate vendor issues when needed. • Own the evaluation and rollout of new DealHub ...

Raas Infotek LLC

Senior Project Manager

Plano, TX · On-site

- Senior Project ManagerJob Summary We are seeking an experienced Senior Project Manager with 13 ... Manage project dependencies, change requests, and issue resolution. * Ensure compliance with ...

Aprio

Senior Manager, Technology CAAS

Dallas, TX · On-site

$107K - $146K/yr

The Client Lead Senior Manager serves as the lead accounting authority and strategic advisor for a ... Leads issue resolution across accounting operations, ensuring timely escalation and resolution of ...

Lindamood Inc

Senior Project Manager

Irving, TX · On-site

Senior Project Manager Position Summary The Senior Project Manager is responsible for the overall ... Lead contract negotiations, change order negotiations, claims management, and resolution of ...

Lindamood Inc

Senior Project Manager

Irving, TX · On-site

Senior Project Manager Position Summary The Senior Project Manager is responsible for the overall ... Lead contract negotiations, change order negotiations, claims management, and resolution of ...

Lindamood Inc

Senior Project Manager

Irving, TX · On-site

Senior Project Manager Position Summary The Senior Project Manager is responsible for the overall ... Lead contract negotiations, change order negotiations, claims management, and resolution of ...

Lindamood Inc

Senior Project Manager

Irving, TX · On-site

Senior Project Manager Position Summary The Senior Project Manager is responsible for the overall ... Lead contract negotiations, change order negotiations, claims management, and resolution of ...

Digital Realty

Senior Manager, Accounting

Dallas, TX · On-site

Senior Manager, Corporate Accounting Location: Dallas, Texas Your role As the Senior Manager ... issue resolution, and communication with auditors and senior stakeholders. * Drive finance ...

next page

Showing results 1-20

All JobsSr Resolution JobsSr Resolution Manager JobsSr Resolution Manager Jobs in Dallas, TX

Sr Resolution Manager information

See Dallas, TX salary details

$17.3K

$115.9K

$196.9K

How much do sr resolution manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for sr resolution manager in Dallas, TX is $115,866.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,600.00 and $148,400.00 per year, depending on experience, location, and employer.

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.
What are popular job titles related to Sr Resolution Manager jobs in Dallas, TX? For Sr Resolution Manager jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Sr Resolution Manager jobs in Dallas, TX look for? The top searched job categories for Sr Resolution Manager jobs in Dallas, TX are:
Sr Resolution Manager jobs near you
Infographic showing various Sr Resolution Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $115,866 per year, or $55.7 per hour.

Senior Resolution Manager

Gallagher

Dallas, TX • On-site

$25K/mo

Full-time

This job post has expired today. Applications are no longer accepted.

Arthur J. Gallagher & Co. rating

7.7

Company rating: 7.7 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

200th of 304 rated insurance

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

How you'll make an impact
Investigates, evaluates, disposes and settles the most complex claims and highest exposures with minimal supervision. Includes the investigation, determination and evaluation of coverage, liability and damages, and the setting of proper reserves. Incumbents at this level typically hold claims reserve and settlement authority of up to $10,000 liability and/or $25,000 workers compensation or greater. Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim. Interacts extensively with various parties involved in the claim process. Able to clearly communicate concise action plans, and present plans for moving the case to conclusion. Will demonstrate complete knowledge of the claim file process through presentation of actions and responses to client questions. Processes claims consistent with clients' and corporate policies, procedures and "best practices" and also in accordance with any statutory, regulatory and ethics requirements. Demonstrated ability to comply with carrier reporting and threshold requirements. Able to recognize and pursue excess insurance recoveries. Incumbents will have the ability to handle a full case load, with proven ability to handle cases of increased severity.
About You
Required: High school diploma and 5 years related claims experience required. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements. Extensive knowledge of accepted industry standards and practices. Computer experience with related claims and business software.
Preferred: Bachelor's degree preferred.
Behaviors: Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges. Analytical skill necessary to make decisions and resolve complex issues inherent in handling losses. Ability to successfully negotiate the settlement and disposition of serious claims including the ability to interpret related documentation.
Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:Required: High school diploma and 5 years related claims experience required. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements. Extensive knowledge of accepted industry standards and practices. Computer experience with related claims and business software.
Preferred: Bachelor's degree preferred.
Behaviors: Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges. Analytical skill necessary to make decisions and resolve complex issues inherent in handling losses. Ability to successfully negotiate the settlement and disposition of serious claims including the ability to interpret related documentation.Education:UNAVAILABLEEmployment Type: FULL_TIME

What Arthur J. Gallagher & Co. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply