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Reception Jobs (NOW HIRING)

GAIA USA LLC

RECEPTION MANAGER

Miami, FL · Remote

J O B T I T L E RECEPTION MANAGER D E P A R T M E N T FRONT OF THE HOUSE R E P O R T S T O GENERAL MANAGER The Reception Manager oversees the Front Desk and Reservations operations, ensuring that ...

GAIA USA LLC

RECEPTION MANAGER

Miami, FL · Remote

J O B T I T L E RECEPTION MANAGER D E P A R T M E N T FRONT OF THE HOUSE R E P O R T S T O GENERAL MANAGER The Reception Manager oversees the Front Desk and Reservations operations, ensuring that ...

Hotel Monteleone

Reception Agent

New Orleans, LA

Summary The Reception Agent accommodates hotel's guests. Essential Functions To perform the Reception Agent position successfully, an individual must be able to perform each essential duty and ...

Hotel Monteleone

Reception Agent

New Orleans, LA · On-site

Summary The Reception Agent accommodates hotel's guests. Essential Functions To perform the Reception Agent position successfully, an individual must be able to perform each essential duty and ...

Meadowood Napa Valley

Reception Agent

Saint Helena, CA · On-site

$22 - $24/hr

Ensure that the reception desk and lodge is maintained in a clean and orderly fashion at all times * Ensure that supplies, maps, other resources and inventory are properly stocked and ordered for the ...

Highgate Hotels

Reception Agent

Boston, MA

The Reception Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and ...

The Atlas Hotel

Reception Agent

Boston, MA · On-site

$28 - $31/hr

The Reception Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and ...

The Atlas Hotel

Reception Agent

Boston, MA

The Reception Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and ...

KIKIS MASSAGE LLC

Be Seen First

Spa Reception Agent

Dallas, TX · On-site

$13 - $15/hr

Maintains clean and orderly reception area. * Assist with cleaning and dressing the rooms between clients * *The company reserves the right to add or change duties at any time. Job Qualifications

KIKIS MASSAGE LLC

Be Seen First

Spa Reception Agent

Dallas, TX · On-site

$13 - $15/hr

Maintains clean and orderly reception area. * Assist with cleaning and dressing the rooms between clients * *The company reserves the right to add or change duties at any time. Job Qualifications

The Atlas Hotel

Reception Agent

Boston, MA · On-site

The Reception Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and ...

The Atlas Hotel

Reception Agent

Boston, MA · On-site

The Reception Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and ...

Cooper University Hospital

Reception Ambassador

Camden, NJ · On-site

$18 - $29/hr

The Reception Ambassador provides information and assistance to patients, families and visitors and serves as support for the clinical staff within the reception and lobby areas at Cooper University ...

Express Employment Careers

Reception

Bloomington, IN · On-site

$20/hr

... in reception, administrative support, HR, or customer service preferred Strong communication and organizational skills Comfortable with Microsoft Office, HRIS systems, and multitasking Benefits $20 ...

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How much do reception jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for reception in the United States is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Reception vs Customer Service Representative?

AspectReceptionCustomer Service Representative
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional training
Work EnvironmentFront desk, office reception areaCall centers, retail, office settings
Primary DutiesGreeting visitors, answering phones, administrative supportAssisting customers, handling inquiries, resolving issues
Industry UsageHotels, clinics, corporate officesRetail, telecommunications, banking

While both roles involve interaction with clients and visitors, receptionists primarily manage front desk duties and administrative tasks, whereas customer service representatives focus on assisting customers through calls or in-person interactions to resolve issues and provide support.

What are receptionists?

Receptionists are administrative professionals who serve as the first point of contact for visitors and callers at an organization. They handle a variety of tasks including greeting guests, answering phone calls, managing appointments, and providing information about the company. Receptionists often assist with clerical duties and help ensure the smooth operation of the front desk area. Their role is essential for creating a welcoming and organized environment for both clients and staff.

What are some typical challenges faced by receptionists, and how can they effectively manage high-traffic periods?

Receptionists often encounter busy periods where multiple visitors, phone calls, and administrative tasks require simultaneous attention. Staying organized and maintaining a calm, professional demeanor is key to managing these high-traffic times. Utilizing scheduling tools, prioritizing urgent requests, and clear communication with both guests and colleagues can help ensure smooth operations. Additionally, developing strong multitasking abilities and familiarity with office technology are essential for handling peak workloads efficiently.

What are the key skills and qualifications needed to thrive as a Receptionist, and why are they important?

To thrive as a Receptionist, you need excellent organizational skills, a professional demeanor, and typically a high school diploma or equivalent. Familiarity with office phone systems, scheduling software, and basic computer applications like Microsoft Office is often required. Strong interpersonal skills, attention to detail, and the ability to multitask set top performers apart. These capabilities ensure smooth office operations, positive first impressions, and efficient handling of inquiries and tasks.
More about Reception jobs
What cities are hiring for Reception jobs? Cities with the most Reception job openings:
What are the most commonly searched types of Reception jobs? The most popular types of Reception jobs are:
What states have the most Reception jobs? States with the most job openings for Reception jobs include:
What job categories do people searching Reception jobs look for? The top searched job categories for Reception jobs are:
Reception jobs near you
Infographic showing various Reception job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,057 per year, or $17.8 per hour.

RECEPTION MANAGER

GAIA USA LLC

Miami, FL • Remote

Full-time

Posted 4 hours ago

Job description

J O B T I T L E

RECEPTION MANAGER

D E P A R T M E N T

FRONT OF THE HOUSE

R E P O R T S T O

GENERAL MANAGER

JOB DESCRIPTION

The Reception Manager oversees the Front Desk and Reservations operations, ensuring that every guest receives a warm, professional, and seamless welcome in line with GAIA’s luxury hospitality standards. This role supervises and develops the Reception, Host, and Reservation teams while managing daily operations, guest communications, reservation flow, and VIP coordination. The Reception Manager acts as the main liaison between the reception area and restaurant leadership, driving service excellence, team performance, and operational efficiency.

RESPONSIBILITIES

Essential Functions

  • Lead, train, and supervise the Reception and Reservations teams, ensuring adherence to GAIA’s service standards and operational procedures.
  • Oversee the SevenRooms reservation system, ensure all bookings, modifications, cancellations, guest notes, and VIP preferences are accurately recorded and communicated to the appropriate teams.
  • Monitor reservation pace, table allocation, and seating optimization to maximize revenue and guest satisfaction.
  • Ensure every guest is greeted warmly, promptly, and professional upon arrival, in person or by phone.
  • Coordinate closely with the Restaurant Manager and service teams to ensure smooth seating, efficient turnover, and alignment with service flow.
  • Ensure the reception area, podium, and entrance remain clean, organized, and staffed by a welcoming, well-presented team member.
  • Oversee pre-shift preparations, including updating menus, reservation lists, VIP alerts, and floor charts.
  • Review and verify that all tables are clean, set, and fully prepared before seating guests.
  • Handle guest concerns related to reservations, seating, or service issues in a prompt, professional, and solution-oriented manner.
  • Manage daily reservation reports, including guest counts, cancellations, no-shows, and VIP summaries.
  • Maintain accurate guest databases and ensure consistent follow-up to enhance guest loyalty and retention.
  • Support in planning and coordinating special events, large groups, and private dining arrangements.
  • Conduct daily team briefings to communicate priorities, service goals, and special events.
  • Ensure all reception and reservation checklists (opening/closing) are completed and signed off daily.
  • Perform any additional duties as assigned by management.

Additional Responsibilities

  • Recruit, onboard, and train new reception and reservation team members.
  • Prepare weekly staff schedules and adjust coverage based on business forecasts.
  • Conduct grooming checks, SOP audits, and performance evaluations for team members.
  • Collaborate with management to develop new procedures that improve the guest experience and operational flow.
  • Maintain comprehensive knowledge of restaurant layout, table numbers, sections, and staff assignments each shift.
  • Provide guidance during peak periods by assisting with guest seating, phone coverage, or special arrangements.
  • Promote teamwork and communication across all departments to support an exceptional guest experience.
  • Perform additional duties as assigned by the General Manager or Assistant General Manager.

PERSONAL COMPETENCIES

  • Strong leadership and organizational abilities with a focus on guest service excellence.
  • Polished communication and interpersonal skills, both verbal and written.
  • Exceptional problem-solving, adaptability, and conflict-resolution skills.
  • Highly detail-oriented with strong multitasking and delegation abilities.
  • Professional appearance and demeanor that reflect GAIA’s brand values.
  • Ability to motivate, coach, and inspire the team to deliver consistent, outstanding service

EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS

  • Bachelor’s degree in Hospitality Management or related field preferred.
  • Minimum of three (3) years of supervisory experience in fine dining, luxury hospitality, or guest relations.
  • Advanced proficiency in reservation and guest management systems (preferably SevenRooms).
  • Strong computer literacy (Microsoft Office Suite, POS familiarity).
  • Proven track record of leading and developing high-performing teams.
  • Excellent command of English; additional languages are a plus.

PHYSICAL DEMANDS & WORKING CONDITIONS

Physical Requirements

  • Must be able to stand and walk for extended periods (up to 8–10 hours per shift).
  • Regularly required to reach, bend, and lift items up to 15 pounds.
  • Must have the ability to hear, speak, and communicate clearly in person and over the phone.
  • Manual dexterity and visual acuity required for operating reservation systems and handling paperwork.
  • Ability to maintain focus and composure during high-volume service periods.

Work Environment

  • Luxury hospitality environment with frequent guest interaction.
  • Work performed primarily indoors in a climate-controlled setting, occasionally outdoors for guest greeting.
  • Flexible schedule required, including evenings, weekends, and holidays based on business needs.
  • Direct collaboration with management, service, and culinary teams in a fast-paced setting.

INTENT AND FUNCTION OF THE JOB DESCRIPTION

The Company reserves the right, at any time with or without notice, to alter or change job duties, reassign or transfer responsibilities, or assign additional responsibilities as needed. From time to time, you may be directed to work on special projects or perform other duties as assigned that are necessary or important to the operation of the Company.


GAIA USA, LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-Protected Characteristics, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship and immigration status, physical or mental disability, genetic information (including testing and characteristics), veteran status, military status, uniformed servicemember status or any other status protected by federal, state or local law (collectively “Protected Characteristics”). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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