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Reception Manager Jobs (NOW HIRING)

GAIA USA LLC

RECEPTION MANAGER

Miami Beach, FL · On-site

J O B T I T L E RECEPTION MANAGER D E P A R T M E N T FRONT OF THE HOUSE R E P O R T S T O GENERAL MANAGER The Reception Manager oversees the Front Desk and Reservations operations, ensuring that ...

GAIA USA LLC

RECEPTION MANAGER

Miami Beach, FL · On-site

J O B T I T L E RECEPTION MANAGER D E P A R T M E N T FRONT OF THE HOUSE R E P O R T S T O GENERAL MANAGER The Reception Manager oversees the Front Desk and Reservations operations, ensuring that ...

F1 Arcade

Reception Manager- Denver

Denver, CO · On-site

$60K - $75K/yr

Reception Manager Location : Denver, CO Reporting to : Guest Experience Manager Position Overview Setting the Standard for Exceptional Guest Experiences As the Reception Manager, you will be the ...

F1 Arcade

Reception Manager- Denver

Denver, CO · On-site

$17.50 - $22.75/hr

Reception Manager Location : Denver, CO Reporting to : Guest Experience Manager Position Overview Setting the Standard for Exceptional Guest Experiences As the Reception Manager, you will be the ...

F1 Arcade

Reception Manager- Denver

Denver, CO · On-site

$60K - $75K/yr

Reception Manager Location : Denver, CO Reporting to : Guest Experience Manager Position Overview Setting the Standard for Exceptional Guest Experiences As the Reception Manager, you will be the ...

F1 Arcade

Reception - Philadelphia

Philadelphia, PA · On-site

$12/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a member of the Reception team at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an ...

F1 Arcade

Reception - Boston

Boston, MA · On-site

$17.25 - $22.50/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a Host/Hostess at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an unforgettable ...

F1 Arcade

Reception - Chicago

Chicago, IL · On-site

$15.50 - $19.75/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a Host/Hostess at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an unforgettable ...

F1 Arcade

Reception - Denver

Denver, CO · On-site

$15.50 - $19.75/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a Host/Hostess at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an unforgettable ...

F1 Arcade

Reception - Denver

Denver, CO · On-site

$18/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a Host/Hostess at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an unforgettable ...

F1 Arcade

Reception - Philadelphia

Philadelphia, PA

$15 - $19.75/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a member of the Reception team at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an ...

F1 Arcade

Reception - Chicago

Chicago, IL · On-site

$15.50 - $19.75/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a Host/Hostess at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an unforgettable ...

F1 Arcade

Reception - Boston

Boston, MA · On-site

$19/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a Host/Hostess at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an unforgettable ...

F1 Arcade

Reception - Chicago

Chicago, IL · On-site

$18/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a Host/Hostess at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an unforgettable ...

F1 Arcade

Reception - Boston

Boston, MA · On-site

$16.25 - $21/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a Host/Hostess at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an unforgettable ...

F1 Arcade

Reception - Denver

Denver, CO · On-site

$18/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a Host/Hostess at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an unforgettable ...

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Reception Manager information

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$11K

$61.3K

$88.5K

How much do reception manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for reception manager in the United States is $61,250.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $82,500.00 per year, depending on experience, location, and employer.

What is the difference between Reception Manager vs Front Desk Supervisor?

Reception ManagerFront Desk Supervisor
Oversees entire front desk operations, manages staff, handles escalations, and ensures customer satisfaction.Supervises front desk staff, manages daily check-in/check-out processes, and ensures smooth guest services.

Both roles require customer service skills, industry-specific certifications, and work in hospitality or corporate environments. The Reception Manager typically has broader responsibilities, including staff management and strategic planning, while the Front Desk Supervisor focuses more on daily operational tasks. They are often used interchangeably but differ mainly in scope and seniority.

What are the key skills and qualifications needed to thrive as a Reception Manager, and why are they important?

To thrive as a Reception Manager, you need strong organizational skills, experience in customer service, and often a background in hospitality or business administration. Familiarity with front desk management software, reservation systems, and proficiency in Microsoft Office are commonly required, along with certifications in hospitality management being advantageous. Outstanding interpersonal skills, leadership, and the ability to resolve conflicts efficiently set top candidates apart. These skills and qualities are crucial for ensuring smooth front desk operations, high guest satisfaction, and the effective supervision of reception staff.

Which receptionist job pays the most?

The highest-paying receptionist roles are often in specialized industries such as medical or legal offices, where salaries can exceed $40,000 annually. Management positions like Reception Supervisor or Front Office Manager typically offer higher pay, especially with experience and relevant certifications. Salaries vary based on location, experience, and the complexity of the role.

What are Reception Managers?

Reception Managers are professionals responsible for overseeing the operations of a reception area, typically in hotels, offices, or healthcare facilities. They manage front desk staff, ensure excellent customer service, handle guest inquiries, and coordinate with other departments to ensure smooth operations. Reception Managers also handle scheduling, address complaints, and may assist in administrative tasks such as billing or reservations. Their role is crucial in creating a positive first impression for visitors and maintaining efficient front desk processes.

What jobs pay $400 an hour?

Jobs that pay $400 an hour are typically high-level roles such as specialized medical professionals (e.g., anesthesiologists, surgeons), experienced legal consultants, or executive-level positions like CEOs and CFOs. These roles often require advanced skills, extensive experience, and sometimes certification or licensure, and they are usually performed in high-stakes environments or private consulting settings.

What are some common challenges faced by a Reception Manager and how can they be addressed?

Reception Managers often encounter challenges such as managing high-traffic periods, handling difficult guests, and ensuring smooth communication among team members. To address these, it's important to implement effective scheduling, provide ongoing staff training, and establish clear protocols for guest interactions. Additionally, leveraging technology for reservations and guest management can help streamline operations and reduce stress during peak times.

What is the role of a reception manager?

A reception manager oversees the front desk operations of a business or organization, ensuring efficient check-in and check-out processes, managing staff, and providing excellent customer service. They often handle scheduling, resolve guest or client issues, and may use management software to coordinate daily activities.

What is a reception manager?

A reception manager oversees the front desk operations of a business or organization, ensuring efficient check-in and check-out processes, managing staff, and providing excellent customer service. They often handle scheduling, resolve guest or client issues, and may use management software to coordinate daily activities.
More about Reception Manager jobs
What cities are hiring for Reception Manager jobs? Cities with the most Reception Manager job openings:
What are the most commonly searched types of Reception jobs? The most popular types of Reception jobs are:
What states have the most Reception Manager jobs? States with the most job openings for Reception Manager jobs include:
What job categories do people searching Reception Manager jobs look for? The top searched job categories for Reception Manager jobs are:
Reception Manager jobs near you
Infographic showing various Reception Manager job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $61,250 per year, or $29.4 per hour.

RECEPTION MANAGER

GAIA USA LLC

Miami Beach, FL • On-site

Full-time

Posted 3 days ago

Job description

J O B T I T L E

RECEPTION MANAGER

D E P A R T M E N T

FRONT OF THE HOUSE

R E P O R T S T O

GENERAL MANAGER

JOB DESCRIPTION

The Reception Manager oversees the Front Desk and Reservations operations, ensuring that every guest receives a warm, professional, and seamless welcome in line with GAIA’s luxury hospitality standards. This role supervises and develops the Reception, Host, and Reservation teams while managing daily operations, guest communications, reservation flow, and VIP coordination. The Reception Manager acts as the main liaison between the reception area and restaurant leadership, driving service excellence, team performance, and operational efficiency.

RESPONSIBILITIES

Essential Functions

  • Lead, train, and supervise the Reception and Reservations teams, ensuring adherence to GAIA’s service standards and operational procedures.
  • Oversee the SevenRooms reservation system, ensure all bookings, modifications, cancellations, guest notes, and VIP preferences are accurately recorded and communicated to the appropriate teams.
  • Monitor reservation pace, table allocation, and seating optimization to maximize revenue and guest satisfaction.
  • Ensure every guest is greeted warmly, promptly, and professional upon arrival, in person or by phone.
  • Coordinate closely with the Restaurant Manager and service teams to ensure smooth seating, efficient turnover, and alignment with service flow.
  • Ensure the reception area, podium, and entrance remain clean, organized, and staffed by a welcoming, well-presented team member.
  • Oversee pre-shift preparations, including updating menus, reservation lists, VIP alerts, and floor charts.
  • Review and verify that all tables are clean, set, and fully prepared before seating guests.
  • Handle guest concerns related to reservations, seating, or service issues in a prompt, professional, and solution-oriented manner.
  • Manage daily reservation reports, including guest counts, cancellations, no-shows, and VIP summaries.
  • Maintain accurate guest databases and ensure consistent follow-up to enhance guest loyalty and retention.
  • Support in planning and coordinating special events, large groups, and private dining arrangements.
  • Conduct daily team briefings to communicate priorities, service goals, and special events.
  • Ensure all reception and reservation checklists (opening/closing) are completed and signed off daily.
  • Perform any additional duties as assigned by management.

Additional Responsibilities

  • Recruit, onboard, and train new reception and reservation team members.
  • Prepare weekly staff schedules and adjust coverage based on business forecasts.
  • Conduct grooming checks, SOP audits, and performance evaluations for team members.
  • Collaborate with management to develop new procedures that improve the guest experience and operational flow.
  • Maintain comprehensive knowledge of restaurant layout, table numbers, sections, and staff assignments each shift.
  • Provide guidance during peak periods by assisting with guest seating, phone coverage, or special arrangements.
  • Promote teamwork and communication across all departments to support an exceptional guest experience.
  • Perform additional duties as assigned by the General Manager or Assistant General Manager.

PERSONAL COMPETENCIES

  • Strong leadership and organizational abilities with a focus on guest service excellence.
  • Polished communication and interpersonal skills, both verbal and written.
  • Exceptional problem-solving, adaptability, and conflict-resolution skills.
  • Highly detail-oriented with strong multitasking and delegation abilities.
  • Professional appearance and demeanor that reflect GAIA’s brand values.
  • Ability to motivate, coach, and inspire the team to deliver consistent, outstanding service

EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS

  • Bachelor’s degree in Hospitality Management or related field preferred.
  • Minimum of three (3) years of supervisory experience in fine dining, luxury hospitality, or guest relations.
  • Advanced proficiency in reservation and guest management systems (preferably SevenRooms).
  • Strong computer literacy (Microsoft Office Suite, POS familiarity).
  • Proven track record of leading and developing high-performing teams.
  • Excellent command of English; additional languages are a plus.

PHYSICAL DEMANDS & WORKING CONDITIONS

Physical Requirements

  • Must be able to stand and walk for extended periods (up to 8–10 hours per shift).
  • Regularly required to reach, bend, and lift items up to 15 pounds.
  • Must have the ability to hear, speak, and communicate clearly in person and over the phone.
  • Manual dexterity and visual acuity required for operating reservation systems and handling paperwork.
  • Ability to maintain focus and composure during high-volume service periods.

Work Environment

  • Luxury hospitality environment with frequent guest interaction.
  • Work performed primarily indoors in a climate-controlled setting, occasionally outdoors for guest greeting.
  • Flexible schedule required, including evenings, weekends, and holidays based on business needs.
  • Direct collaboration with management, service, and culinary teams in a fast-paced setting.

INTENT AND FUNCTION OF THE JOB DESCRIPTION

The Company reserves the right, at any time with or without notice, to alter or change job duties, reassign or transfer responsibilities, or assign additional responsibilities as needed. From time to time, you may be directed to work on special projects or perform other duties as assigned that are necessary or important to the operation of the Company.


GAIA USA, LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-Protected Characteristics, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship and immigration status, physical or mental disability, genetic information (including testing and characteristics), veteran status, military status, uniformed servicemember status or any other status protected by federal, state or local law (collectively “Protected Characteristics”). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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