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Reception Manager Jobs (NOW HIRING)

Hilton

Reception Manager

Kemah, TX · On-site

A Reception Manager oversees Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will ...

GAIA USA LLC

RECEPTION MANAGER

Miami, FL · Remote

J O B T I T L E RECEPTION MANAGER D E P A R T M E N T FRONT OF THE HOUSE R E P O R T S T O GENERAL MANAGER The Reception Manager oversees the Front Desk and Reservations operations, ensuring that ...

GAIA USA LLC

RECEPTION MANAGER

Miami, FL · Remote

J O B T I T L E RECEPTION MANAGER D E P A R T M E N T FRONT OF THE HOUSE R E P O R T S T O GENERAL MANAGER The Reception Manager oversees the Front Desk and Reservations operations, ensuring that ...

F1 Arcade

Reception Manager - Chicago

Chicago, IL

$17.50 - $22.75/hr

Reception Manager Location: Chicago Reporting to: Deputy General Manager Position Overview Setting the Standard for Exceptional Guest Experiences As the Reception Manager, you will be the first point ...

F1 Arcade

Reception Manager- Denver

Denver, CO

$17.50 - $22.75/hr

Reception Manager Location : Denver, CO Reporting to : Guest Experience Manager Position Overview Setting the Standard for Exceptional Guest Experiences As the Reception Manager, you will be the ...

F1 Arcade

Reception Manager - Chicago

Chicago, IL · On-site

$65K/yr

Reception Manager Location: Chicago Reporting to: Deputy General Manager Position Overview Setting the Standard for Exceptional Guest Experiences As the Reception Manager, you will be the first point ...

F1 Arcade

Reception Manager- Denver

Denver, CO · On-site

$60K - $75K/yr

Reception Manager Location : Denver, CO Reporting to : Guest Experience Manager Position Overview Setting the Standard for Exceptional Guest Experiences As the Reception Manager, you will be the ...

F1 Arcade

Reception Manager - Chicago

Chicago, IL · On-site

$65K/yr

Reception Manager Location: Chicago Reporting to: Deputy General Manager Position Overview Setting the Standard for Exceptional Guest Experiences As the Reception Manager, you will be the first point ...

F1 Arcade

Reception Manager- Denver

Denver, CO · On-site

$60K - $75K/yr

Reception Manager Location : Denver, CO Reporting to : Guest Experience Manager Position Overview Setting the Standard for Exceptional Guest Experiences As the Reception Manager, you will be the ...

The Ned & Ned's Club

Club Reception

Washington, DC

$26/hr

Reporting into the Club Reception Manager, and as part of the daily reception operation, you will: * Lead the day-to-day arrival and departure experience, offering a warm Ned's welcome on arrival and ...

F1 Arcade

Reception - Denver

Denver, CO

$15.50 - $19.75/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a Host/Hostess at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an unforgettable ...

F1 Arcade

Reception - Denver

Denver, CO · On-site

$18/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a Host/Hostess at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an unforgettable ...

F1 Arcade

Reception - Boston

Boston, MA · On-site

$19/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a Host/Hostess at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an unforgettable ...

F1 Arcade

Reception - Boston

Boston, MA

$17 - $22.50/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a Host/Hostess at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an unforgettable ...

F1 Arcade

Reception - Denver

Denver, CO · On-site

$18/hr

Reception Manager Position Overview Creating Outstanding First Impressions As a Host/Hostess at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an unforgettable ...

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$11K

$61.3K

$88.5K

How much do reception manager jobs pay per year?

As of May 30, 2026, the average yearly pay for reception manager in the United States is $61,250.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $82,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Reception Manager, and why are they important?

To thrive as a Reception Manager, you need strong organizational skills, experience in customer service, and often a background in hospitality or business administration. Familiarity with front desk management software, reservation systems, and proficiency in Microsoft Office are commonly required, along with certifications in hospitality management being advantageous. Outstanding interpersonal skills, leadership, and the ability to resolve conflicts efficiently set top candidates apart. These skills and qualities are crucial for ensuring smooth front desk operations, high guest satisfaction, and the effective supervision of reception staff.

What are some common challenges faced by a Reception Manager and how can they be addressed?

Reception Managers often encounter challenges such as managing high-traffic periods, handling difficult guests, and ensuring smooth communication among team members. To address these, it's important to implement effective scheduling, provide ongoing staff training, and establish clear protocols for guest interactions. Additionally, leveraging technology for reservations and guest management can help streamline operations and reduce stress during peak times.

What are Reception Managers?

Reception Managers are professionals responsible for overseeing the operations of a reception area, typically in hotels, offices, or healthcare facilities. They manage front desk staff, ensure excellent customer service, handle guest inquiries, and coordinate with other departments to ensure smooth operations. Reception Managers also handle scheduling, address complaints, and may assist in administrative tasks such as billing or reservations. Their role is crucial in creating a positive first impression for visitors and maintaining efficient front desk processes.

What is the difference between Reception Manager vs Front Desk Supervisor?

Reception ManagerFront Desk Supervisor
Oversees entire front desk operations, manages staff, handles escalations, and ensures customer satisfaction.Supervises front desk staff, manages daily check-in/check-out processes, and ensures smooth guest services.

Both roles require customer service skills, industry-specific certifications, and work in hospitality or corporate environments. The Reception Manager typically has broader responsibilities, including staff management and strategic planning, while the Front Desk Supervisor focuses more on daily operational tasks. They are often used interchangeably but differ mainly in scope and seniority.

More about Reception Manager jobs
What cities are hiring for Reception Manager jobs? Cities with the most Reception Manager job openings:
What are the most commonly searched types of Reception jobs? The most popular types of Reception jobs are:
What states have the most Reception Manager jobs? States with the most job openings for Reception Manager jobs include:
What job categories do people searching Reception Manager jobs look for? The top searched job categories for Reception Manager jobs are:
Reception Manager jobs near you
Infographic showing various Reception Manager job openings in the United States as of May 2026, with employment types broken down into 10% Internship, 20% As Needed, 50% Full Time, and 20% Part Time. Highlights an 45% Physical, and 55% Hybrid job distribution, with an average salary of $61,250 per year, or $29.4 per hour.
Reception Manager

Reception Manager

Hilton

Kemah, TX • On-site

Full-time

Posted 2 days ago

Hilton rating

6.4

Company rating: 6.4 out of 10

Based on 732 frontline employees who took The Breakroom Quiz

51st of 105 rated hotels

Job description

A Reception Manager oversees Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.


What will I be doing?

As Reception Manager, you will oversee Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Reception Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings and produce minutes
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Reception team
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary
What are we looking for?

Reception Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail sector
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Experience of managing people and developing people
  • Previous experience of managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems
  • A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


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