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Reception Manager Jobs in Maryland (NOW HIRING)

Arch Amenities Group

Spa Reception

Oxon Hill, MD · On-site

$13.75 - $17/hr

Job Title: Spa Reception Department: Spa Reports to: Spa Director Job Type: Non-Exempt Arch ... Arch Amenities Group is the leading provider of amenity management, consulting, and wellness ...

Career Site

Spa Reception

Oxon Hill, MD · On-site

$13.75 - $17/hr

Job Title: Spa Reception Department: Spa Reports to: Spa Director Job Type: Non-Exempt Arch ... Arch Amenities Group is the leading provider of amenity management, consulting, and wellness ...

Career Site

Spa Reception

Oxon Hill, MD

$13.75 - $17/hr

Job Title: Spa Reception Department: Spa Reports to: Spa Director Job Type: Non-Exempt Location ... Arch Amenities Group is the leading provider of amenity management, consulting, and wellness ...

Arch Amenities Group

Spa Reception

Oxon Hill, MD · On-site

$13.75 - $17/hr

Job Title: Spa Reception Department: Spa Reports to: Spa Director Job Type: Non-Exempt Location ... Arch Amenities Group is the leading provider of amenity management, consulting, and wellness ...

Arch Amenities Group

Spa Reception

Oxon Hill, MD · On-site

$13.75 - $17/hr

Job Title: Spa Reception Department: Spa Reports to: Spa Director Job Type: Non-Exempt Arch ... Arch Amenities Group is the leading provider of amenity management, consulting, and wellness ...

Arch Amenities Group

Spa Reception

Oxon Hill, MD · On-site

$13.75 - $17/hr

Job Title: Spa Reception Department: Spa Reports to: Spa Director Job Type: Non-Exempt Location ... Arch Amenities Group is the leading provider of amenity management, consulting, and wellness ...

Arch Amenities Group

Spa Reception

Cambridge, MD · On-site

$14 - $18/hr

Reports any incident or accident to the Facility Manager. * Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. * Develops and maintains ...

Arch Amenities Group

Spa Reception

Cambridge, MD · On-site

$14 - $18/hr

Reports any incident or accident to the Facility Manager. * Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. * Develops and maintains ...

Career Site

Spa Reception

Cambridge, MD

$14 - $18/hr

Reports any incident or accident to the Facility Manager. * Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. * Develops and maintains ...

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Reception Manager information

See Maryland salary details

$10.7K

$59.4K

$85.9K

How much do reception manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for reception manager in Maryland is $59,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $80,100.00 per year, depending on experience, location, and employer.

What is a reception manager?

Reception Managers are professionals responsible for overseeing the operations of a reception area, typically in hotels, offices, or healthcare facilities. They manage front desk staff, ensure excellent customer service, handle guest inquiries, and coordinate with other departments to ensure smooth operations. Reception Managers also handle scheduling, address complaints, and may assist in administrative tasks such as billing or reservations. Their role is crucial in creating a positive first impression for visitors and maintaining efficient front desk processes.

What are the key skills and qualifications needed to thrive as a reception manager?

To thrive as a Reception Manager, you need strong organizational skills, experience in customer service, and often a background in hospitality or business administration. Familiarity with front desk management software, reservation systems, and proficiency in Microsoft Office are commonly required, along with certifications in hospitality management being advantageous. Outstanding interpersonal skills, leadership, and the ability to resolve conflicts efficiently set top candidates apart. These skills and qualities are crucial for ensuring smooth front desk operations, high guest satisfaction, and the effective supervision of reception staff.

What are some common challenges faced by a reception manager and how can they be addressed?

Reception Managers often encounter challenges such as managing high-traffic periods, handling difficult guests, and ensuring smooth communication among team members. To address these, it's important to implement effective scheduling, provide ongoing staff training, and establish clear protocols for guest interactions. Additionally, leveraging technology for reservations and guest management can help streamline operations and reduce stress during peak times.

What is the difference between Reception Manager vs Front Desk Supervisor?

Reception ManagerFront Desk Supervisor
Oversees entire front desk operations, manages staff, handles escalations, and ensures customer satisfaction.Supervises front desk staff, manages daily check-in/check-out processes, and ensures smooth guest services.

Both roles require customer service skills, industry-specific certifications, and work in hospitality or corporate environments. The Reception Manager typically has broader responsibilities, including staff management and strategic planning, while the Front Desk Supervisor focuses more on daily operational tasks. They are often used interchangeably but differ mainly in scope and seniority.

What are the most commonly searched types of Reception jobs in Maryland?

The most popular types of Reception jobs in Maryland are:

What are popular job titles related to Reception Manager jobs in Maryland?

For Reception Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Reception Manager jobs in Maryland look for?

The top searched job categories for Reception Manager jobs in Maryland are:

What cities in Maryland are hiring for Reception Manager jobs?

Cities in Maryland with the most Reception Manager job openings:

Reception Manager jobs near you
Infographic showing various Reception Manager job openings in Maryland as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,445 per year, or $28.6 per hour.

Spa Reception

Arch Amenities Group

Oxon Hill, MD • On-site

$13.75 - $17/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Arch Amenities Group rating

6.3

Company rating: 6.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Title: Spa Reception
Department: Spa
Reports to: Spa Director
Job Type: Non-Exempt
Arch Amenities Group
Wellness-driven. Hospitality-focused.
Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.
We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.
With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.
The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.
If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.
Job Summary:
The Spa Front Desk Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Front Desk Receptionist may need to process transactions, handle money, and contribute to facility cleanliness.
Key Responsibilities:
  • Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
  • Adheres to policies of the facility and Arch Amenities Group.
  • Reports any incident or accident to the Facility Manager.
  • Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
  • Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
  • Maintains a monthly inventory of supplies and or products, when applicable.
  • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
  • Participates in the Manager on Duty (MOD) schedule, if applicable.
  • Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
  • Greets each and every guest with a smile and direct eye contact.
  • Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
  • Uses time efficiently throughout shifts by checking equipment, locker rooms, gift shop stocks, inventory, etc.
  • Ensures proper coverage when it's necessary to leave the area.
  • Keeps area clear of clutter and personal effects.Informs co-worker(s) of pertinent information at the end of the shift.
  • Maintains and updates staff communication books.
  • Informs facility manager of any member, guest, or facility issues.
  • Enrolls members and guests in programs.
  • Makes reservations for spa services and personal training, when applicable.
  • Receives payments for goods and services and properly accounts for the money.
  • Reconciles daily sales, deposits, and receipts, when applicable.
  • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.
  • Additional duties as assigned.

Qualifications:
  • High School diploma but college degree preferred.
  • Customer service experience
  • Previous experience handling money
  • Excellent communication, customer service skills, and work ethic
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Professional manner, discretion, and appearance
  • Excellent verbal and written skills
  • Energetic, enthusiastic and motivational
  • Strong team player
  • Proficient in appropriate computer skills and office equipment
  • Ability to lift 25 lbs.
  • Availability to work nights, weekends and holidays
  • Availability to stand for long periods of time
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Essential Function
Seldom
Occasionally
Frequently
Stationary Position -- Sitting or Standing
X
Active Position -- Walking, jogging, running
X
Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate
X
Climb/Balance -- Stairs, ladders, ropes, equipment, beams
X
Stoop/kneel/crouch or crawl -- Position self, move
X
Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information
X
See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess
X
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less
X
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more
X
Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.
X
DISCLAIMER
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.
Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

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