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Reception Manager Jobs in Shady Side, MD (NOW HIRING)

Arch Amenities Group

Spa Reception

Cambridge, MD · On-site

$14 - $18/hr

Reports any incident or accident to the Facility Manager. * Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. * Develops and maintains ...

Arch Amenities Group

Spa Reception

Cambridge, MD · On-site

$14 - $18/hr

Reports any incident or accident to the Facility Manager. * Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. * Develops and maintains ...

Career Site

Spa Reception

Cambridge, MD

$14 - $18/hr

Reports any incident or accident to the Facility Manager. * Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. * Develops and maintains ...

Eservice Consulting Llc

Be Seen First

Administrative Assistant/Data Entry

Largo, MD · On-site

$18 - $20/hr

... reservation, and reception. These duties include but are not limited to: database system ... Manage organization calendar and planner. * Maintain accurate daily referral listing, community ...

Eservice Consulting Llc

Be Seen First

Administrative Assistant/Data Entry

Largo, MD · On-site

$18 - $20/hr

... reservation, and reception. These duties include but are not limited to: database system ... Manage organization calendar and planner. * Maintain accurate daily referral listing, community ...

Sports Clips

Salon Coordinator

Pasadena, MD · On-site

$15 - $16/hr

Collaborate with the salon team to ensure a smooth flow of operations from the reception area to the cutting floor. * Complete secondary responsibilities as assigned by the Store Manager, such as ...

Concert Golf Partners

Clubhouse Manager

Mitchellville, MD · On-site

$90K - $105K/yr

... reception, etc. He/she is also responsible for recruiting, hiring, training, and supervising the staff; implementing and monitoring department budgets; managing and maintaining the highest standards ...

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Reception Manager information

See Shady Side, MD salary details

$10.9K

$60.6K

$87.5K

How much do reception manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for reception manager in Shady Side, MD is $60,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $81,600.00 per year, depending on experience, location, and employer.

What is a reception manager?

Reception Managers are professionals responsible for overseeing the operations of a reception area, typically in hotels, offices, or healthcare facilities. They manage front desk staff, ensure excellent customer service, handle guest inquiries, and coordinate with other departments to ensure smooth operations. Reception Managers also handle scheduling, address complaints, and may assist in administrative tasks such as billing or reservations. Their role is crucial in creating a positive first impression for visitors and maintaining efficient front desk processes.

What are the key skills and qualifications needed to thrive as a reception manager?

To thrive as a Reception Manager, you need strong organizational skills, experience in customer service, and often a background in hospitality or business administration. Familiarity with front desk management software, reservation systems, and proficiency in Microsoft Office are commonly required, along with certifications in hospitality management being advantageous. Outstanding interpersonal skills, leadership, and the ability to resolve conflicts efficiently set top candidates apart. These skills and qualities are crucial for ensuring smooth front desk operations, high guest satisfaction, and the effective supervision of reception staff.

What are some common challenges faced by a reception manager and how can they be addressed?

Reception Managers often encounter challenges such as managing high-traffic periods, handling difficult guests, and ensuring smooth communication among team members. To address these, it's important to implement effective scheduling, provide ongoing staff training, and establish clear protocols for guest interactions. Additionally, leveraging technology for reservations and guest management can help streamline operations and reduce stress during peak times.

What is the difference between Reception Manager vs Front Desk Supervisor?

Reception ManagerFront Desk Supervisor
Oversees entire front desk operations, manages staff, handles escalations, and ensures customer satisfaction.Supervises front desk staff, manages daily check-in/check-out processes, and ensures smooth guest services.

Both roles require customer service skills, industry-specific certifications, and work in hospitality or corporate environments. The Reception Manager typically has broader responsibilities, including staff management and strategic planning, while the Front Desk Supervisor focuses more on daily operational tasks. They are often used interchangeably but differ mainly in scope and seniority.

What cities near Shady Side, MD are hiring for Reception Manager jobs?

Cities near Shady Side, MD with the most Reception Manager job openings:

Reception Manager jobs near you
Infographic showing various Reception Manager job openings in Shady Side, MD as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $60,565 per year, or $29.1 per hour.

Spa Reception

Arch Amenities Group

Cambridge, MD • On-site

$14 - $18/hr

Part-time

Posted 5 days ago

Arch Amenities Group rating

6.3

Company rating: 6.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Spa Receptionist. The Spa Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Spa Front Desk Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Front Desk Receptionist may need to process transactions, handle money, and contribute to facility cleanliness.
Responsibilities:
  • Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
  • Adheres to policies of the facility and Arch Amenities Group.
  • Reports any incident or accident to the Facility Manager.
  • Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
  • Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
  • Maintains a monthly inventory of supplies and or products, when applicable.
  • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
  • Participates in the Manager on Duty (MOD) schedule, if applicable.
  • Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
  • Greets each and every guest with a smile and direct eye contact.
  • Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
  • Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
  • Keeps area clear of clutter and personal effects.
  • Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
  • Informs facility manager of any member, guest, or facility issues.
  • Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
  • Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
  • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
  • Additional duties as assigned.

Qualifications:
  • High School diploma but college degree preferred.
  • Customer service experience
  • Previous experience handling money
  • Excellent communication, customer service skills, and work ethic
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Professional manner, discretion, and appearance
  • Excellent verbal and written skills
  • Energetic, enthusiastic and motivational
  • Strong team player
  • Proficient in appropriate computer skills and office equipment
  • Ability to lift 25 lbs.
  • Availability to work nights, weekends and holidays
  • Availability to stand for long periods of time
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.

What Arch Amenities Group employees say

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