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Production Support Analyst Jobs (NOW HIRING)

Generis TEK Inc.

Product Support Analyst Hybrid

Irvine, CA · On-site

$25 - $29/hr

Product Support Analyst Hybrid- Irvine, CA Location : Irvine, CA 92618 Hybrid Duration : 1 year s contract Pay-rate : $25.00-$29/Hour on W2 About the Job: The Product Support Analyst I is responsible ...

JLL

Analyst, Production Support

Dallas, TX

The Corporate Capital Markets & Single-Tenant Net Lease Team is seeking a dynamic and eager Analyst to join our growing team at JLL. This individual will be a key contributor on our sales support ...

Modern Woodmen

Product Support Analyst

Rock Island, IL · On-site

$22/hr

Product Support Analyst Bring your analytical talent to life as a Product Support Analyst in our Actuarial Department! In this fast-paced role, you will jump right into updating certificate values ...

Lorven Technologies

Product Support Analyst

Role: Product Support Analyst Location: 100% Remote, Work Location With-in the United States Contract Role Customer Support - Research and resolve technical support tickets regarding the Texas ...

Trilon Group

Product Support Analyst

$67K - $89K/yr

The Product Support Analyst plays a critical role in that mission by serving as the front line of feedback between operating company users and the product team. This is not a traditional helpdesk ...

BravoTech

Application Support Analyst

Irving, TX · On-site

Application Support Analyst Location: Hybrid About the Role We are seeking an experienced ... Monitor production systems and resolve application issues while meeting established SLAs.

Orion180

Product Support Analyst

Irving, TX · On-site

They are seeking a Product Support Analyst to serve as the L2/L3 escalation point for their connected device portfolio, focusing on technical issue resolution and knowledge management.

Acumen Solutions

Support Analyst

Cleveland, OH

... productivity and profitability through innovations in business and technology. Industry and ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

... productivity and profitability through innovations in business and technology. Industry and ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

HR Application/Production Support Analyst Location: Vienna, VA Pay rate: open to both W2 and established 1099 (no c2c) Work Model: hybrid is ideal (onsite 3 days), will consider remote Position type:

System One

HR Technology Support Analyst

Vienna, VA · Remote

HR Application/Production Support Analyst Location: Vienna, VA Pay rate: open to both W2 and established 1099 (no c2c) Work Model: hybrid is ideal (onsite 3 days), will consider remote Position type:

Benchling

Product Support Analyst

San Francisco, CA · On-site

$73K - $90K/yr

The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together. To be successful in ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

HR Application/Production Support Analyst Location: Vienna, VA Pay rate: open to both W2 and established 1099 (no c2c) Work Model: hybrid is ideal (onsite 3 days), will consider remote Position type:

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Production Support Analyst information

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How much do production support analyst jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

Is production support a stressful job?

Production Support Analysts often work in high-pressure environments where quick problem resolution is essential to minimize system downtime. The role can involve handling urgent issues, working outside regular hours, and maintaining system stability, which can contribute to stress levels. However, strong technical skills and effective communication can help manage workload and reduce stress.

What is the difference between Production Support Analyst vs Application Support Analyst?

AspectProduction Support AnalystApplication Support Analyst
CertificationsITIL, CompTIA, relevant technical certificationsITIL, CompTIA, relevant technical certifications
Work EnvironmentFinancial, banking, or enterprise IT environments with 24/7 supportSoftware companies, tech firms, or enterprise IT teams
Job FocusMonitoring, maintaining, and troubleshooting production systemsSupporting and troubleshooting specific applications or software
Common UsageEnsuring system stability in live environmentsResolving user issues and application bugs

While both roles involve supporting IT systems, a Production Support Analyst primarily focuses on maintaining and troubleshooting live production systems to ensure stability. An Application Support Analyst concentrates on supporting specific software applications, often within development or testing environments. Both roles require similar certifications and work in enterprise settings, but their core responsibilities differ in scope and focus.

What skills do you need to be a production support analyst?

A production support analyst needs strong technical skills in troubleshooting, monitoring, and maintaining IT systems, often using tools like SQL, scripting, and monitoring software. Good problem-solving abilities, communication skills, and the ability to work under pressure are essential, along with a solid understanding of the business environment and relevant certifications such as ITIL or relevant technical training.

What does a production support analyst do?

A production support analyst monitors and maintains IT systems and applications to ensure their stability and performance. They troubleshoot issues, implement fixes, and collaborate with development teams to resolve incidents quickly, often using tools like ticketing systems and monitoring software. The role requires strong problem-solving skills and knowledge of system environments to minimize downtime and support business operations.

What are the key skills and qualifications needed to thrive as a production support analyst?

To excel as a Production Support Analyst, you need strong analytical skills, troubleshooting abilities, and a background in computer science or a related field. Familiarity with incident management systems like ServiceNow, scripting languages (such as SQL or Python), and monitoring tools is typically required. Excellent communication, problem-solving, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure swift resolution of technical issues, minimize downtime, and maintain seamless business operations.

How does a production support analyst typically interact with development and operations teams to resolve incidents?

Production Support Analysts serve as a critical bridge between development and operations teams. When incidents arise, they quickly diagnose issues, communicate findings to developers for code-related fixes, and coordinate with operations to implement workarounds or deploy resolutions. This role often requires clear documentation and prompt updates to all stakeholders, ensuring minimal downtime and transparent progress tracking. Regular collaboration and communication skills are essential for effective incident management in fast-paced environments.
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Production Support Analyst jobs near you
Infographic showing various Production Support Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.

Product Support Analyst Hybrid

Generis TEK Inc.

Irvine, CA • On-site

$25 - $29/hr

Other

Posted 23 days ago

Job description

Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Shruthi Kunjumon at email address Shruthi.Kunjumon can be reached on # .

We have Contract role Product Support Analyst Hybrid for client at Irvine, CA. Please let me know if you or any of your friends would be interested in this position.

Position Details:

Product Support Analyst Hybrid- Irvine, CA

Location : Irvine, CA 92618 Hybrid

Duration : 1 year s contract

Pay-rate : $25.00-$29/Hour on W2


About the Job:

The Product Support Analyst I is responsible for ensuring the reliability and high-quality performance of client leading Front of House platforms, specifically the electronic Prep system (Prep E). This role directly impacts the client business by empowering our software development teams to deploy agile enhancements to this cutting edge platform via monitoring and alerting around system health and defect leakage, while enriching the documentation and troubleshooting processes used to support the platforms at the restaurant level. With this position, you ll have the opportunity to work with industry-leading tools such as Data Dog, Amazon Lambda, Retool, and Grafana. The Product Support Analyst I will report to the Sr. Infrastructure Engineer.

The Day-to-Day:

  • Lead Front of House platform support, specifically for the electronic Prep system (Prep E), ensuring consistent, high-quality service and system reliability.
  • Support the enhancement of our monitoring and alerting solutions (Data Dog, Grafana, AWS Lambda)
  • Take a proactive, hands-on approach to technical troubleshooting, diving deep into issues to identify root causes and implementing technical improvements.
  • Enrich the knowledge base and troubleshooting processes used to support the systems at the restaurants
  • Build tools and automation solutions that streamline support processes, reduce manual effort, and improve system reliability.

Is this you?

  • At least 1-3 years' experience in any of the following areas: Observability, Software Engineering, Automation, DevOps, or SRE space
  • Strong communication, presentation, and problem-solving skills, with a proven ability to translate business requirements into technical solutions. You re a skilled storyteller who can engage stakeholders at all levels.
  • Some familiarity with software development, such as: SDLC and CI/CD principles, basic understanding of object-oriented programming and scripting language, Infrastructure as Code

To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Shruthi Kunjumon at email address Shruthi.Kunjumon can be reached on # .

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