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Production Support Analyst Jobs (NOW HIRING)

Genesis10

Senior Production Support Analyst

Columbus, OH · On-site

$45 - $55/hr

Genesis10 is currently seeking a Senior Production Support Analyst for a 3- month hybrid contract-to-hire position with a Regional Financial Institution located in Columbus, OH. Pay Range: $45.00 ...

mthree

Production Support/SRE Analyst

Manhattan, NY · On-site

They are seeking a Production Support/SRE Analyst who will be responsible for maintaining and supporting technical systems and processes used by various teams. Responsibilities : • Production ...

New

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ...

Experis

Product Support Analyst

Irvine, CA · On-site

$31.50/hr

As a Product Support Analyst, you will be part of the Infrastructure Support Department supporting the Front of House platform team. The ideal candidate will demonstrate strong analytical skills ...

New

JLL

Analyst, Production Support

Miami, FL

Investment Sales Advisory Analyst - JLL What this job involves: Join JLL's Investment Sales team as ... Personalized benefits that support personal well-being and growth: JLL recognizes the impact that ...

SAIC

Product Analyst with Security Clearance

Arlington, VA · On-site

$80K - $120K/yr

We support over 70 applications and 4 DOS missions. The Product Analyst supports product teams by turning business needs, user feedback, and data into clear requirements and actionable insights. This ...

Generis TEK Inc.

Product Support Analyst Hybrid

Irvine, CA · On-site

$25 - $29/hr

Product Support Analyst Hybrid- Irvine, CA Location : Irvine, CA 92618 Hybrid Duration : 1 year s contract Pay-rate : $25.00-$29/Hour on W2 About the Job: The Product Support Analyst I is responsible ...

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Production Support Analyst information

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How much do production support analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

Is production support a stressful job?

Production Support Analysts often work in high-pressure environments where quick problem resolution is essential to minimize system downtime. The role can be stressful due to the need for on-call availability, handling urgent issues, and maintaining system stability, but it also requires strong troubleshooting skills and knowledge of monitoring tools to manage workload effectively.

What is the difference between Production Support Analyst vs Application Support Analyst?

AspectProduction Support AnalystApplication Support Analyst
CertificationsITIL, CompTIA, relevant technical certificationsITIL, CompTIA, relevant technical certifications
Work EnvironmentFinancial, banking, or enterprise IT environments with 24/7 supportSoftware companies, tech firms, or enterprise IT teams
Job FocusMonitoring, maintaining, and troubleshooting production systemsSupporting and troubleshooting specific applications or software
Common UsageEnsuring system stability in live environmentsResolving user issues and application bugs

While both roles involve supporting IT systems, a Production Support Analyst primarily focuses on maintaining and troubleshooting live production systems to ensure stability. An Application Support Analyst concentrates on supporting specific software applications, often within development or testing environments. Both roles require similar certifications and work in enterprise settings, but their core responsibilities differ in scope and focus.

How much does a support analyst make in the US?

Support analysts in the US typically earn an average salary ranging from $50,000 to $75,000 per year, depending on experience, location, and industry. Entry-level roles may start around $45,000, while experienced analysts with specialized skills or certifications can earn over $80,000 annually.

What does a production support analyst do?

A production support analyst monitors and maintains IT systems and applications to ensure their stability and performance. They troubleshoot issues, implement fixes, and collaborate with development teams to resolve incidents quickly, often using tools like ticketing systems and monitoring software. The role requires strong problem-solving skills and knowledge of system environments, with some positions requiring certifications or experience in specific technologies.

What are the key skills and qualifications needed to thrive as a Production Support Analyst, and why are they important?

To excel as a Production Support Analyst, you need strong analytical skills, troubleshooting abilities, and a background in computer science or a related field. Familiarity with incident management systems like ServiceNow, scripting languages (such as SQL or Python), and monitoring tools is typically required. Excellent communication, problem-solving, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure swift resolution of technical issues, minimize downtime, and maintain seamless business operations.

What does a production analyst do?

A production support analyst monitors and maintains the daily operations of IT systems or manufacturing processes to ensure smooth performance. They troubleshoot issues, implement fixes, and collaborate with technical teams to resolve problems quickly. Strong problem-solving skills and familiarity with monitoring tools are essential for this role.

How does a Production Support Analyst typically interact with development and operations teams to resolve incidents?

Production Support Analysts serve as a critical bridge between development and operations teams. When incidents arise, they quickly diagnose issues, communicate findings to developers for code-related fixes, and coordinate with operations to implement workarounds or deploy resolutions. This role often requires clear documentation and prompt updates to all stakeholders, ensuring minimal downtime and transparent progress tracking. Regular collaboration and communication skills are essential for effective incident management in fast-paced environments.
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Production Support Analyst jobs near you
Infographic showing various Production Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.

Eagle STAR/PACE Production Support Analyst /Developer

Futran Tech Solutions Pvt. Ltd.

Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position: Eagle STAR/PACE Production Support Analyst /Developer
Location: Remote or any candidate want to work hybrid from below locations that is fine
Duration: Greater than 18 months (Long Term)
REQUIRED SKILLS :
Oracle SQL, Eagle Star/Pace Production Support Analyst /Developer
RECRUITER ADDITIONAL REQUIREMENT NOTES :
Location: Charlotte/ Islein/ Chicago/Frisco ( Any one of the location) Candidates with strong hands-on experience in Eagle STAR Performance and Reporting and Eagle PACE Data Management, specifically in an L2 or L3 production support environment within investment or asset management firms. Prioritize profiles that demonstrate deep involvement in incident management, root cause analysis, batch and job monitoring, data validation, and release support. Look for candidates who have worked extensively with Oracle SQL or PL SQL for data analysis and troubleshooting and who understand the Eagle data model. Domain exposure to security master, pricing, corporate actions, portfolio transactions, and performance measurement is critical, with time weighted return knowledge being a strong indicator of fit. Candidates with experience supporting business users, coordinating with development and infrastructure teams, and working in onshore offshore delivery models should be given preference. Additional value is added by exposure to FactSet, Eagle Accounting, or performance attribution environments, but these should be treated as secondary to core Eagle STAR and PACE production support expertise.
JD:
We are looking for an experienced Eagle STAR and PACE Professional to join our team as an L2/L3 Production Support Analyst Developer. This role is ideal for candidates who enjoy working in a fast paced investment management environment, balancing hands on production support with development and enhancement activities. The position focuses on ensuring stability, accuracy, and performance of Eagle STAR Performance and Reporting and Eagle PACE Data Management applications while collaborating closely with business and technology stakeholders.
Responsibilities
  • The role involves providing L2 and L3 production support for Eagle STAR and Eagle PACE applications, ensuring timely monitoring, analysis, and resolution of production incidents within defined SLAs.
  • You will perform root cause analysis for recurring and systemic issues and implement long term fixes to improve platform stability.
  • Responsibilities include functional and technical troubleshooting, supporting batch processing, job monitoring, and data validation across multiple data domains.
  • You will manage escalations and coordinate effectively with development, infrastructure, and vendor teams.
  • The role also includes supporting release deployments, performing post implementation validation, and contributing to continuous improvement initiatives.
  • In addition, you will create and maintain documentation, runbooks, and knowledge articles while contributing to Eagle STAR and PACE development and enhancements as part of the overall delivery model.

Required Skill
  • Candidates should have strong hands on experience with Eagle STAR Performance and Reporting and Eagle PACE data workflows, including Security Master, Pricing, Transactions, and Ratings.
  • Solid expertise in Oracle SQL and PL SQL is required for data analysis and troubleshooting, along with a good understanding of the Eagle Data Model.
  • Experience with job scheduling tools such as Control M or Autosys and familiarity with SDLC, change management, and production release processes are essential.
  • Hands on experience using ticketing tools like ServiceNow or Jira is expected.
  • The role requires strong domain knowledge in investment or asset management, including security reference data, pricing and corporate actions, portfolio positions and transactions, and performance measurement concepts with preference for time weighted returns.
  • Candidates should have at least six years of overall IT experience, with a minimum of four years of hands on experience supporting Eagle STAR and PACE in an L2 or L3 production support environment.

Desired Skill
  • Exposure to FactSet or other performance systems, experience with Eagle Accounting, and familiarity with performance attribution environments are highly desirable.
  • Strong analytical and problem solving abilities, the capability to work under tight reporting deadlines, effective communication with business users and project teams, and experience working in an onshore offshore delivery model will be considered strong advantages.

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