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Production Support Analyst Jobs (NOW HIRING)

RELX Group plc

Sr Production Support Analyst

Dayton, OH · On-site

$78K - $131K/yr

Support monitoring of production systems, services, and network infrastructure. * Help coordinate ... Support analytics and reporting to review and improve team and group performance. * Build and ...

LexisNexis

Sr Production Support Analyst

Dayton, OH · On-site

$78K - $131K/yr

Support monitoring of production systems, services, and network infrastructure. * Help coordinate ... Support analytics and reporting to review and improve team and group performance. * Build and ...

RELX

Sr Production Support Analyst

Dayton, OH · On-site

$78K - $131K/yr

Support monitoring of production systems, services, and network infrastructure. * Help coordinate ... Support analytics and reporting to review and improve team and group performance. * Build and ...

Aegon

Lead Production Support Analyst

Philadelphia, PA · On-site

Summary The Lead Production Support & Operations role is responsible for end-to-end production ... Ensure Root Cause Analysis (RCA) and Post-Incident Reviews (PIRs) are completed with actionable ...

Aegon

Lead Production Support Analyst

Denver, CO · On-site

Summary The Lead Production Support & Operations role is responsible for end-to-end production ... Ensure Root Cause Analysis (RCA) and Post-Incident Reviews (PIRs) are completed with actionable ...

LexisNexis

Sr Production Support Analyst

Dayton, OH · On-site

$78K - $131K/yr

Support monitoring of production systems, services, and network infrastructure. * Help coordinate ... Support analytics and reporting to review and improve team and group performance. * Build and ...

Clearwater Analytics

Product Support Analyst

Boise, ID · On-site

The Product Support Analyst (PSA) plays a key role in ensuring the reliability and usability of internal products by investigating issues, supporting operational teams, and collaborating with ...

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How much do production support analyst jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

What is the difference between Production Support Analyst vs Application Support Analyst?

AspectProduction Support AnalystApplication Support Analyst
CertificationsITIL, CompTIA, relevant technical certificationsITIL, CompTIA, relevant technical certifications
Work EnvironmentFinancial, banking, or enterprise IT environments with 24/7 supportSoftware companies, tech firms, or enterprise IT teams
Job FocusMonitoring, maintaining, and troubleshooting production systemsSupporting and troubleshooting specific applications or software
Common UsageEnsuring system stability in live environmentsResolving user issues and application bugs

While both roles involve supporting IT systems, a Production Support Analyst primarily focuses on maintaining and troubleshooting live production systems to ensure stability. An Application Support Analyst concentrates on supporting specific software applications, often within development or testing environments. Both roles require similar certifications and work in enterprise settings, but their core responsibilities differ in scope and focus.

What does a Production Support Analyst do?

A Production Support Analyst is responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment. They address issues reported by end-users, investigate root causes, and ensure timely resolution to minimize downtime. Their work often involves collaborating with development, QA, and operations teams to implement fixes and improvements. Additionally, they may create documentation, provide user support, and participate in on-call rotations to handle critical incidents.

What are the key skills and qualifications needed to thrive as a Production Support Analyst, and why are they important?

To excel as a Production Support Analyst, you need strong analytical skills, troubleshooting abilities, and a background in computer science or a related field. Familiarity with incident management systems like ServiceNow, scripting languages (such as SQL or Python), and monitoring tools is typically required. Excellent communication, problem-solving, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure swift resolution of technical issues, minimize downtime, and maintain seamless business operations.

How does a Production Support Analyst typically interact with development and operations teams to resolve incidents?

Production Support Analysts serve as a critical bridge between development and operations teams. When incidents arise, they quickly diagnose issues, communicate findings to developers for code-related fixes, and coordinate with operations to implement workarounds or deploy resolutions. This role often requires clear documentation and prompt updates to all stakeholders, ensuring minimal downtime and transparent progress tracking. Regular collaboration and communication skills are essential for effective incident management in fast-paced environments.
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Production Support Analyst jobs near you
Infographic showing various Production Support Analyst job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.
Production Support Analyst Senior

Production Support Analyst Senior

Science Applications International Corporation

Arlington, VA

Other

Posted yesterday

Job description

We have a project opportunity on our Department of State (DOS) TIOCA program on the Operations team. We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of upward mobility potential. 

This role requires 1 day onsite in Rosslyn, VA each week.

Responsibilities/Skills: 

  • Monitor the production applications, scheduled jobs, and incident management ticketing system; receive incidents and requests from end-users, analyze them, and either respond to the end user with a solution or escalate to the appropriate resolver group. 
  • Assist in creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for other groups to help with their knowledge of the application and help decrease the time needed to resolve issues. 
  • Collaborate with Development teams to troubleshoot incidents, research root causes, and provide details which can help to prioritize stories. 
  • Write SQL queries and analyze tables, grants, functions, procedures, packages and triggers.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Required Education & Experience:

  • Bachelors and 9+ years or more experience; Masters and 3+ years; may accept additional experience in lieu of degree.
  • Experience with monitoring incident management ticketing systems and keeping production and scheduled jobs on track.
  • Experience creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs).
  • Experience with SQL and Toad a plus but not required.
  • Must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes - both technical and process-related issues. 
  • Good communication skills, both verbal and written, with the ability to discuss issues with customers and other team members. 

Required Clearance:

  • US Citizenship.
  • Active secret clearance. 

Apply