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Production Support Analyst Jobs (NOW HIRING)

Genesis10

Application Production Support Analyst

Plano, TX · On-site

$58.26 - $66.26/hr

Genesis10 is currently seeking an Application Production Support Analyst for a contract position with a Global Financial Institution located in Plano, TX and Chicago, IL. This is a 12+ month contract ...

New

IT America Inc

Product Support Analyst

Los Angeles, CA · On-site

Provide L2/L3 production support for digital products and applications * Monitor system performance, troubleshoot issues, and ensure high availability of platforms * Analyze and resolve user-reported ...

mthree

Production Support/SRE Analyst

Manhattan, NY · On-site

They are seeking a Production Support/SRE Analyst who will be responsible for maintaining and supporting technical systems and processes used by various teams. Responsibilities : • Production ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ...

Orion180

Product Support Analyst

Irving, TX · On-site

Join our Team as a Product Support Analyst in our Innovation & Technology department! We are seeking a Product Support Analyst to serve as the L2/L3 escalation point for our connected device ...

PureCars

Product Support Analyst

Kansas City, MO · On-site +1

The Product Support Analyst will report to the Senior Product Support Manager Product Support Analyst - What You'll Do: * Work on our product team, spending about half of your time triaging and ...

New

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Production Support Analyst information

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How much do production support analyst jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for production support analyst in the United States is $50.07, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $57.93 per hour, depending on experience, location, and employer.

Is production support a stressful job?

Production Support Analysts often work in high-pressure environments where quick problem resolution is essential to minimize system downtime. The role can involve handling urgent issues, working outside regular hours, and maintaining system stability, which can contribute to stress levels. However, strong technical skills and effective communication can help manage workload and reduce stress.

What is the difference between Production Support Analyst vs Application Support Analyst?

AspectProduction Support AnalystApplication Support Analyst
CertificationsITIL, CompTIA, relevant technical certificationsITIL, CompTIA, relevant technical certifications
Work EnvironmentFinancial, banking, or enterprise IT environments with 24/7 supportSoftware companies, tech firms, or enterprise IT teams
Job FocusMonitoring, maintaining, and troubleshooting production systemsSupporting and troubleshooting specific applications or software
Common UsageEnsuring system stability in live environmentsResolving user issues and application bugs

While both roles involve supporting IT systems, a Production Support Analyst primarily focuses on maintaining and troubleshooting live production systems to ensure stability. An Application Support Analyst concentrates on supporting specific software applications, often within development or testing environments. Both roles require similar certifications and work in enterprise settings, but their core responsibilities differ in scope and focus.

What skills do you need to be a production support analyst?

A production support analyst needs strong technical skills in troubleshooting, monitoring, and maintaining IT systems, often using tools like SQL, scripting, and monitoring software. Good problem-solving abilities, communication skills, and the ability to work under pressure are essential, along with a solid understanding of the business environment and relevant certifications such as ITIL or relevant technical training.

What does a production support analyst do?

A production support analyst monitors and maintains IT systems and applications to ensure their stability and performance. They troubleshoot issues, implement fixes, and collaborate with development teams to resolve incidents quickly, often using tools like ticketing systems and monitoring software. The role requires strong problem-solving skills and knowledge of system environments to minimize downtime and support business operations.

What are the key skills and qualifications needed to thrive as a production support analyst?

To excel as a Production Support Analyst, you need strong analytical skills, troubleshooting abilities, and a background in computer science or a related field. Familiarity with incident management systems like ServiceNow, scripting languages (such as SQL or Python), and monitoring tools is typically required. Excellent communication, problem-solving, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure swift resolution of technical issues, minimize downtime, and maintain seamless business operations.

How does a production support analyst typically interact with development and operations teams to resolve incidents?

Production Support Analysts serve as a critical bridge between development and operations teams. When incidents arise, they quickly diagnose issues, communicate findings to developers for code-related fixes, and coordinate with operations to implement workarounds or deploy resolutions. This role often requires clear documentation and prompt updates to all stakeholders, ensuring minimal downtime and transparent progress tracking. Regular collaboration and communication skills are essential for effective incident management in fast-paced environments.
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Production Support Analyst jobs near you
Infographic showing various Production Support Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $104,147 per year, or $50.1 per hour.

Application/Production Support Analyst

Collabera

Charlotte, NC

Contractor

Re-posted 5 days ago

Job description

Company Description

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.

Job Description

Looking for a senior production support analyst for a 6 month contract to hire to join the Derivatives platform support team within the Client's Securities Division.
Will be responsible for providing all application level support for back office derivatives systems, regulatory reporting systems, data warehousing, and FCM (Futures Commissions Merchant) applications.
Will be both the technical support as well as the data analysis support within technology platform management.
Candidates must have strong backgrounds in development/support within an enterprise level investment banking environment as they will be automating existing support processes.
Will be providing central support for all OTC/Derivatives related applications, working closely with the middle office, operations and business partners to analyse and resolve all issues, and develop automated solutions for any and all support tasks.

Qualifications

5+ years hands on production support experience in a fast paced trading environment
5+ years of experience providing production support / analysis for derivatives systems applications
5+ years of experience providing production support / analysis for data warehousing applications
5+ years of experience providing production support / analysis for FCM (Future Commissions Merchant) applications
3-5+ years development experience
3+ years of SQL, Java, Unix Shells & Perl
Working knowledge of AutoSys and or other scheduling tools

Additional Information

To know more on this position or to schedule an interview, please contact;

Jiju Ninan at 704-893-3129

Apply