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Production Support Analyst Jobs in Arizona (NOW HIRING)

TSMC

Production Support Engineer

Phoenix, AZ · On-site

$51.75 - $67.50/hr

Analyze production support processes and identify areas for improvement * Perform analysis to optimize cost of consumables to stay within budget while meeting quality standards * Administer and ...

TSMC

Production Support Engineer

Phoenix, AZ

$51.75 - $67.50/hr

Analyze production support processes and identify areas for improvement * Perform analysis to optimize cost of consumables to stay within budget while meeting quality standards * Administer and ...

1 point system

Production Support Engineer

Chandler, AZ · On-site

$41.25 - $54/hr

Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions. * Monitor application and infrastructure performance using tools ...

Birdi

Facilities & Production Support Specialist

Tempe, AZ · On-site

$17.25 - $23.25/hr

Problem Solving & Analytical Thinking * Strong troubleshooting and problem-solving skills ... Production support technologies and related hardware/software systems. * Security and badge access ...

Birdi

Facilities & Production Support Specialist

Tempe, AZ · On-site

$17.25 - $23.50/hr

Problem Solving & Analytical Thinking * Strong troubleshooting and problem-solving skills ... Production support technologies and related hardware/software systems. * Security and badge access ...

Dlapiper

Litigation Support Analyst

Phoenix, AZ · Hybrid

Provides daily metrics of document reviews; generates data productions and performs quality control ... support. Strong analytical and problem-solving skills are required to resolve complex issues using ...

RevSpring Inc

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client ... Gains proficiency in RevSpring's evolving products and services * Facilitates customer change ...

RevSpring, Inc.

Technical Support Analyst

Phoenix, AZ · On-site

Technical Support Analyst Job Summary: The Account Specialist is an integral member of the Client ... Gains proficiency in RevSpring's evolving products and services * Facilitates customer change ...

JPMorgan Chase & Co

Credit Support Analyst

Tempe, AZ · On-site

As a Credit Support Analyst within JPMorganChase, you will provide crucial support to our credit ... Familiarity with credit products and financial documentation. * Experience in a banking or ...

JPMorgan Chase & Co

Credit Support Analyst

Tempe, AZ

Job summary As a Credit Support Analyst Credit Coordinator in Commercial Solutions , you coordinate ... Knowledge of commercial loan products and the end-to-end lending process from approval through ...

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All JobsProduction Support Analyst JobsProduction Support Analyst Jobs in Arizona

Production Support Analyst information

See Arizona salary details

$17

$46

$89

How much do production support analyst jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for production support analyst in Arizona is $46.66, according to ZipRecruiter salary data. Most workers in this role earn between $31.15 and $53.99 per hour, depending on experience, location, and employer.

Is production support a stressful job?

Production Support Analysts often work in high-pressure environments where quick problem resolution is essential to minimize system downtime. The role can involve handling urgent issues, working outside regular hours, and maintaining system stability, which can contribute to stress levels. However, strong technical skills and effective communication can help manage workload and reduce stress.

What is the difference between Production Support Analyst vs Application Support Analyst?

AspectProduction Support AnalystApplication Support Analyst
CertificationsITIL, CompTIA, relevant technical certificationsITIL, CompTIA, relevant technical certifications
Work EnvironmentFinancial, banking, or enterprise IT environments with 24/7 supportSoftware companies, tech firms, or enterprise IT teams
Job FocusMonitoring, maintaining, and troubleshooting production systemsSupporting and troubleshooting specific applications or software
Common UsageEnsuring system stability in live environmentsResolving user issues and application bugs

While both roles involve supporting IT systems, a Production Support Analyst primarily focuses on maintaining and troubleshooting live production systems to ensure stability. An Application Support Analyst concentrates on supporting specific software applications, often within development or testing environments. Both roles require similar certifications and work in enterprise settings, but their core responsibilities differ in scope and focus.

What skills do you need to be a production support analyst?

A production support analyst needs strong technical skills in troubleshooting, monitoring, and maintaining IT systems, often using tools like SQL, scripting, and monitoring software. Good problem-solving abilities, communication skills, and the ability to work under pressure are essential, along with a solid understanding of the business environment and relevant certifications such as ITIL or relevant technical training.

What does a production support analyst do?

A production support analyst monitors and maintains IT systems and applications to ensure their stability and performance. They troubleshoot issues, implement fixes, and collaborate with development teams to resolve incidents quickly, often using tools like ticketing systems and monitoring software. The role requires strong problem-solving skills and knowledge of system environments to minimize downtime and support business operations.

What are the key skills and qualifications needed to thrive as a production support analyst?

To excel as a Production Support Analyst, you need strong analytical skills, troubleshooting abilities, and a background in computer science or a related field. Familiarity with incident management systems like ServiceNow, scripting languages (such as SQL or Python), and monitoring tools is typically required. Excellent communication, problem-solving, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure swift resolution of technical issues, minimize downtime, and maintain seamless business operations.

How does a production support analyst typically interact with development and operations teams to resolve incidents?

Production Support Analysts serve as a critical bridge between development and operations teams. When incidents arise, they quickly diagnose issues, communicate findings to developers for code-related fixes, and coordinate with operations to implement workarounds or deploy resolutions. This role often requires clear documentation and prompt updates to all stakeholders, ensuring minimal downtime and transparent progress tracking. Regular collaboration and communication skills are essential for effective incident management in fast-paced environments.
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What are popular job titles related to Production Support Analyst jobs in AZ? For Production Support Analyst jobs in AZ, the most frequently searched job titles are:
Production Support Analyst jobs near you
Infographic showing various Production Support Analyst job openings in Arizona as of July 2026, with employment types broken down into 90% Full Time, 6% Part Time, 1% Temporary, and 3% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $97,053 per year, or $46.7 per hour.

Mainframe Production Support Analyst

Redolent, Inc.

Chandler, AZ • On-site

Contractor

Re-posted 2 days ago

Job description

We are seeking an experienced Mainframe Production Support Analyst for a 12+ month W2 contract opportunity located in Plano, TX or Chandler, AZ.
The ideal candidate will have strong expertise in COBOL, JCL, IMS DB, IMS DC, DB2, CICS, CA7 Scheduling, and VSAM, along with experience supporting enterprise mainframe applications in a 24x7 production environment. This role requires close collaboration with development teams to perform root cause analysis, troubleshoot production issues, and ensure timely resolution of application and system problems.
Responsibilities:
  • Provide production support for critical mainframe applications in a 24x7 on-call support environment with off-hours rotation.
  • Perform in-depth analysis of production incidents to identify root causes and implement permanent solutions.
  • Troubleshoot and resolve application, database, batch, and online transaction issues.
  • Analyze and debug COBOL programs, JCL, IMS DB/DC, DB2, CICS, VSAM, and batch processing failures.
  • Review application code and collaborate with development teams to identify defects and recommend fixes.
  • Lead incident triage calls, coordinate issue resolution across technical teams, and provide timely status updates.
  • Monitor batch processing using CA7 Scheduling and resolve job failures and scheduling issues.
  • Support application deployments, production validations, and post-release monitoring.
  • Document incidents, root cause analyses, and resolution procedures to improve operational efficiency.
  • Participate in continuous improvement initiatives to enhance application stability and reduce recurring production issues.
Required Qualifications:
  • Strong experience supporting enterprise Mainframe Production Support environments.
  • Hands-on expertise with COBOL, JCL, IMS DB, IMS DC, DB2, CICS, CA7 Scheduling, and VSAM.
  • Experience performing production debugging, defect analysis, and code reviews.
  • Strong analytical and problem-solving skills with the ability to perform deep root cause analysis.
  • Experience working closely with development teams to resolve complex production issues.
  • Ability to lead technical triage calls and manage high-priority production incidents.
  • Experience supporting both online and batch processing applications.
  • Excellent communication and documentation skills.
  • Willingness to participate in a 24x7 production support rotation, including evenings, weekends, and holidays as needed.
Preferred Qualifications:
  • Experience in banking, financial services, or other high-availability enterprise environments.
  • Familiarity with ITIL processes, incident management, and change management.
  • Experience supporting large-scale, mission-critical mainframe applications.
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About Redolent

Sourced by ZipRecruiter

Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

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