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Senior Production Support Analyst Jobs in Arizona

TSMC

Production Support Engineer

Phoenix, AZ · On-site

$51.75 - $67.50/hr

Analyze production support processes and identify areas for improvement * Perform analysis to optimize cost of consumables to stay within budget while meeting quality standards * Administer and ...

TSMC

Production Support Engineer

Phoenix, AZ

$51.75 - $67.50/hr

Analyze production support processes and identify areas for improvement * Perform analysis to optimize cost of consumables to stay within budget while meeting quality standards * Administer and ...

1 point system

Production Support Engineer

Chandler, AZ · On-site

$41.25 - $54/hr

Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions. * Monitor application and infrastructure performance using tools ...

Centraprise

Sr System Engineer V

Chandler, AZ · On-site

$102K - $140K/yr

Job Title : Sr System Engineer V Job Location : Chandler, AZ (ONSITE) Job Type : Full-Time * We are ... Production Support Analyst to provide operational oversight and hands-on support for critical ...

CYNET SYSTEMS

Project Support - Production

Casa Grande, AZ · On-site

$16 - $21/hr

Pay Range: $16.75hr - $21.75hr Requirement/Must Have: * 1+ years of experience in a production support role. * Strong verbal and written communication skills. * Ability to communicate effectively ...

JLL

Debt Analyst, Production Support

Phoenix, AZ · On-site

Debt Analyst - JLL What this job involves: Join JLL's dynamic Capital Markets team as a Debt ... Personalized benefits that support personal well-being and growth: JLL recognizes the impact that ...

ORRBA SYSTEMS LLC

Java Production Support

Phoenix, AZ · On-site

Java Production Support Location: Phoenix, AZ (Onsite) Job Details: Must Have Skills and JD Develop ... Analyze application logs, troubleshoot production issues, perform root cause analysis (RCA), and ...

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Senior Production Support Analyst information

See Arizona salary details

$23.8K

$77.9K

$129.1K

How much do senior production support analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for senior production support analyst in Arizona is $77,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $84,800.00 per year, depending on experience, location, and employer.

What does a senior production support analyst do?

A Senior Production Support Analyst is responsible for ensuring the smooth operation of critical business applications and systems. They monitor, troubleshoot, and resolve technical issues that arise in a live production environment, often working closely with development, QA, and infrastructure teams. In addition to fixing incidents, they may also implement process improvements, create documentation, and provide guidance to junior analysts. Their goal is to minimize downtime and ensure that end-users experience minimal disruptions.

How does a senior production support analyst typically interact with development and operations teams to resolve incidents?

As a Senior Production Support Analyst, collaboration with both development and operations teams is essential when resolving incidents. Analysts often serve as the bridge between these groups, facilitating communication to quickly identify root causes and implement solutions. This may involve participating in incident review meetings, coordinating with developers for code-related issues, and working alongside operations to address infrastructure concerns. Effective analysts also document resolution steps and ensure knowledge is shared across teams to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a senior production support analyst, and why are they important?

To thrive as a Senior Production Support Analyst, you need strong analytical skills, deep understanding of IT systems, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or AppDynamics), ticketing systems (such as ServiceNow), and scripting languages is typically required. Exceptional problem-solving, communication, and customer service skills help you effectively resolve issues and collaborate with technical and business stakeholders. These skills ensure minimal downtime, prompt issue resolution, and reliable system performance crucial for business operations.

What is the difference between Senior Production Support Analyst vs Production Support Analyst?

AspectSenior Production Support AnalystProduction Support Analyst
Required CredentialsBachelor's degree, relevant certifications (ITIL, certifications in specific platforms)Bachelor's degree, similar certifications often required
Work EnvironmentFast-paced IT operations, financial services, or tech companiesIT support teams across various industries
Employer & Industry UsageFinancial institutions, tech firms, large corporationsSimilar industries, often entry to mid-level roles
Search & Comparison IntentUnderstanding senior-level responsibilities and qualificationsEntry to mid-level support roles

The main difference between a Senior Production Support Analyst and a Production Support Analyst lies in experience, responsibilities, and seniority. Senior analysts typically handle more complex issues, mentor junior staff, and have greater decision-making authority. Both roles require similar technical skills and certifications, but the senior position demands more experience and leadership capabilities.

Is a senior production support analyst a stressful job?

A senior production support analyst role can be stressful due to the need to quickly resolve technical issues, ensure system stability, and meet tight deadlines. The job often involves working in high-pressure environments, requiring strong problem-solving skills and the ability to handle urgent situations effectively.

What cities in Arizona are hiring for Senior Production Support Analyst jobs?

Cities in Arizona with the most Senior Production Support Analyst job openings:

Senior Production Support Analyst jobs near you
Infographic showing various Senior Production Support Analyst job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,896 per year, or $37.5 per hour.

Mainframe Production Support Analyst

Chandler, AZ • On-site

Redolent, Inc.
IT Services • 51 - 200 employees
Learn more about Redolent, Inc.external

Contractor

Re-posted 22 days ago

Job description

We are seeking an experienced Mainframe Production Support Analyst for a 12+ month W2 contract opportunity located in Plano, TX or Chandler, AZ.
The ideal candidate will have strong expertise in COBOL, JCL, IMS DB, IMS DC, DB2, CICS, CA7 Scheduling, and VSAM, along with experience supporting enterprise mainframe applications in a 24x7 production environment. This role requires close collaboration with development teams to perform root cause analysis, troubleshoot production issues, and ensure timely resolution of application and system problems.
Responsibilities:
  • Provide production support for critical mainframe applications in a 24x7 on-call support environment with off-hours rotation.
  • Perform in-depth analysis of production incidents to identify root causes and implement permanent solutions.
  • Troubleshoot and resolve application, database, batch, and online transaction issues.
  • Analyze and debug COBOL programs, JCL, IMS DB/DC, DB2, CICS, VSAM, and batch processing failures.
  • Review application code and collaborate with development teams to identify defects and recommend fixes.
  • Lead incident triage calls, coordinate issue resolution across technical teams, and provide timely status updates.
  • Monitor batch processing using CA7 Scheduling and resolve job failures and scheduling issues.
  • Support application deployments, production validations, and post-release monitoring.
  • Document incidents, root cause analyses, and resolution procedures to improve operational efficiency.
  • Participate in continuous improvement initiatives to enhance application stability and reduce recurring production issues.
Required Qualifications:
  • Strong experience supporting enterprise Mainframe Production Support environments.
  • Hands-on expertise with COBOL, JCL, IMS DB, IMS DC, DB2, CICS, CA7 Scheduling, and VSAM.
  • Experience performing production debugging, defect analysis, and code reviews.
  • Strong analytical and problem-solving skills with the ability to perform deep root cause analysis.
  • Experience working closely with development teams to resolve complex production issues.
  • Ability to lead technical triage calls and manage high-priority production incidents.
  • Experience supporting both online and batch processing applications.
  • Excellent communication and documentation skills.
  • Willingness to participate in a 24x7 production support rotation, including evenings, weekends, and holidays as needed.
Preferred Qualifications:
  • Experience in banking, financial services, or other high-availability enterprise environments.
  • Familiarity with ITIL processes, incident management, and change management.
  • Experience supporting large-scale, mission-critical mainframe applications.
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About Redolent

Sourced by ZipRecruiter

Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

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