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Fiber Customer Support Analyst Jobs in Arizona (NOW HIRING)

Ports America

Customer Account Specialist

Tempe, AZ · On-site

The Customer Support Analyst is the first point of contact for issue resolution. This role will be responsible for providing exceptional customer service while assisting customers. This role involves ...

Ports America

Customer Account Specialist

Tempe, AZ · On-site

The Customer Support Analyst is the first point of contact for issue resolution. This role will be responsible for providing exceptional customer service while assisting customers. This role involves ...

Ports America

Customer Account Specialist

Tempe, AZ · On-site

The Customer Support Analyst is the first point of contact for issue resolution. This role will be responsible for providing exceptional customer service while assisting customers. This role involves ...

RevSpring, Inc.

Technical Support Analyst

Phoenix, AZ · On-site

In-depth customer knowledge to provide appropriate solutions to customer needs * Applies analytical and interpretation skills to problems of diverse scope * Works with multiple client data files ...

RevSpring Inc

Technical Support Analyst

Phoenix, AZ · On-site

In-depth customer knowledge to provide appropriate solutions to customer needs * Applies analytical and interpretation skills to problems of diverse scope * Works with multiple client data files ...

Dlapiper

Litigation Support Analyst

Phoenix, AZ · Hybrid

$46.15 - $73.38/hr

... customer satisfaction. Must have demonstrated proficiency in the entire litigation support process ... Strong analytical and problem-solving skills are required to resolve complex issues using ...

US Bank

Credit Support Analyst

Tempe, AZ · On-site

$22.50 - $30/hr

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Supports Corporate and Commercial Banking Lenders, and Wealth Management Relationship Managers with ...

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All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Arizona

Fiber Customer Support Analyst information

See Arizona salary details

$11

$26

$37

How much do fiber customer support analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for fiber customer support analyst in Arizona is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $36.97 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are popular job titles related to Fiber Customer Support Analyst jobs in Arizona?

For Fiber Customer Support Analyst jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Fiber Customer Support Analyst jobs in Arizona look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Arizona are:

What cities in Arizona are hiring for Fiber Customer Support Analyst jobs?

Cities in Arizona with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,119 per year, or $26 per hour.

Support Analyst

Scottsdale, AZ • On-site

Saddleback Communications
Telecommunications • 11 - 50 employees
Learn more about Saddleback Communicationsexternal

Full-time

Posted 16 days ago

Job description

Job Type
Full-time
Description
The Support Analyst supports the configuration, maintenance, troubleshooting, and reliability of end-user devices, local networks, servers, Microsoft 365, Azure, other SaaS/cloud applications, and customer-facing MSP environments.
This role provides hands-on technical support for desktops, laptops, mobile devices, Microsoft 365, SharePoint, Active Directory, Azure, other SaaS/cloud applications, local servers, and basic network infrastructure. The Support Analyst also performs onsite support for MSP customers, assists with equipment deployments, replaces hardware, supports Field Technicians and Customer Service, and helps maintain the functionality and data integrity of supported systems and networking equipment.
This position requires strong customer service, practical troubleshooting skills, documentation discipline, and the ability to support both internal users and customer environments in the field.
Requirements
Key Outcomes of the Role:
Success in this role looks like:
  • Reliable support for internal and external users, along with MSP customers across devices, systems, cloud services, and networks
  • Desktops, laptops, mobile devices, user accounts, and applications that are configured securely and consistently
  • Customer site visits, hardware replacements, equipment installs, and service requests completed professionally
  • Microsoft 365, SharePoint, Active Directory, Azure, and other SaaS/cloud applications supported effectively
  • Local networks, servers, routers, switches, firewalls, and managed devices maintained and escalated appropriately
  • Field Technicians, Customer Service, and senior technical staff supported with clear communication and follow-through
  • Accurate documentation of assets, configurations, support actions, site work, and escalation details
  • Strong adherence to security, access control, patching, disaster recovery, and operational procedures

IT & Platforms Team Role:
Members of the IT & Platforms Team:
  • Embody and reinforce the company's ASCEND principles: Accountable, Solutions-Oriented, Curious, Empowered, Nimble, and Data-Driven
  • Support secure, reliable, scalable, and well-documented technology platforms
  • Follow established standards for configuration, documentation, monitoring, security, change control, and escalation
  • Proactively identify technical debt, recurring issues, infrastructure risks, and opportunities for improvement
  • Partner with Operations, Support, Field Services, Customer Service, vendors, and customer stakeholders
  • Balance speed and stability by using tools, automation, and standard processes where they reduce risk and improve supportability
  • Maintain a mindset of continuous improvement, technical curiosity, and professional ownership

Essential Duties and Responsibilities:
End-User Device & Application Support
  • Set up, install, configure, maintain, and troubleshoot standardized desktop and laptop hardware
  • Support operating systems, business applications, printers, peripherals, mobile devices, and user-facing technology
  • Troubleshoot desktop/laptop software, hardware, connectivity, account, and access issues
  • Maintain and upgrade iPhone and Android devices for business users
  • Support Microsoft 365, SharePoint, Exchange-related services, Teams, OneDrive, and related collaboration tools
  • Assist with user onboarding, device replacement, asset tracking, and endpoint lifecycle activities

Systems, Cloud & SaaS Administration
  • Configure and maintain local servers, cloud-based servers, Azure services, and related cloud infrastructure
  • Manage and support Active Directory, Entra ID, user accounts, groups, permissions, and access requests
  • Administer and support Microsoft 365, Azure, and other third-party SaaS applications, including user provisioning/deprovisioning, license management, SSO/MFA, and vendor coordination
  • Support patching, endpoint security, access control, backup, and disaster recovery procedures
  • Assist in planning disaster recovery procedures, including the annual drill
  • Conduct product research, gather pricing, place orders, and recommend equipment or technology improvements

Network & Infrastructure Support
  • Configure, maintain, deploy, and monitor active networking hardware under established standards
  • Support local area networks, routers, switches, firewalls, wireless devices, and similar networking gear
  • Maintain the functionality, availability, and data integrity of supported network hardware
  • Install and configure routers and network equipment both in-house and at customer sites
  • Run cables, wrap wire, label equipment, and assist with physical installation work
  • Escalate complex network, server, security, or cloud issues with clear troubleshooting notes and impact details

MSP Customer & Field Support
  • Provide onsite and remote technical support for MSP customer environments
  • Perform customer site visits for hardware replacement, equipment installation, troubleshooting, service validation, and follow-up work
  • Support customer desktops, laptops, mobile devices, routers, switches, firewalls, wireless equipment, cloud services, and managed hardware
  • Assist Field Technicians and Customer Service with customer-impacting technical issues
  • Communicate professionally with customer contacts during onsite work, remote support, and issue resolution
  • Document customer-site work, asset changes, configuration details, support actions, and escalation needs

AI, Automation & Responsible Tooling
  • Use approved AI and automation tools to support troubleshooting, documentation, research, ticket quality, and task efficiency
  • Protect confidential, customer, security, and business-sensitive information when using AI or automation tools
  • Validate AI-assisted guidance before applying changes to user devices, customer environments, systems, or network equipment
  • Use approved tools to improve consistency, documentation, knowledge sharing, and support quality

The above-cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Education and Experience Requirements:
  • High school diploma or equivalent required; associate degree, technical training, or related coursework preferred
  • Five years of experience in desktop support, systems support, network support, field support, MSP support, or a related technical role preferred
  • Experience building, upgrading, deploying, and troubleshooting desktop and laptop hardware required
  • Experience with Microsoft 365, SharePoint, Exchange-related services, Active Directory, Entra ID, Azure, and other SaaS/cloud applications preferred
  • Experience administering SaaS applications (user/license management, SSO/MFA) and supporting Microsoft Server, Linux, and local/cloud-based servers preferred
  • Experience installing, configuring, or supporting WAN/LAN networking hardware, including routers, switches, firewalls, wireless devices, and managed networking equipment preferred
  • Experience supporting onsite customer environments, MSP customers, Field Technicians, or customer-facing technical deployments preferred
  • Familiarity with endpoint security, patching, backup, disaster recovery, asset management, and documentation practices preferred
  • Certifications such as CompTIA A+, Network+, Security+, Microsoft, Azure, Cisco CCNA/CCNP, or equivalent experience are preferred

Knowledge/Skills/Abilities:
  • Strong hands-on troubleshooting skills across desktops, laptops, mobile devices, applications, accounts, networks, and cloud services
  • Working knowledge of Microsoft 365, SharePoint, Active Directory, Entra ID, Azure, Microsoft Server, and common third-party SaaS applications
  • Basic to intermediate understanding of LAN/WAN networking, routers, switches, firewalls, wireless, cabling, DNS, DHCP, and VPN concepts
  • Strong customer service skills with the ability to support internal users and MSP customers professionally
  • Ability to perform onsite technical work, including hardware replacement, equipment installation, cabling support, and service validation
  • Ability to communicate technical information clearly to users, customer contacts, Field Technicians, Customer Service, and senior technical staff
  • Strong attention to detail when documenting support actions, configurations, assets, site work, and escalation notes
  • Ability to manage multiple service requests, priorities, customer needs, and operational tasks
  • Ability to work independently while knowing when to escalate complex issues
  • Dependable, organized, proactive, and committed to secure, reliable, customer-focused support

Equal Employment Opportunity and Preference Policy
The Company is an Equal Opportunity/Affirmative Action Employer. In accordance with the Salt River Pima-Maricopa Indian Community preference policy and applicable law, preference in employment, promotion, transfer, training, and rehire will be given in the following order: (1) Enrolled SRPMIC Community Member Veteran, (2) Enrolled SRPMIC Community Member, (3) Legal Spouse of an Enrolled SRPMIC Community Member, (4) Enrolled Member of another federally recognized Indian Tribe, and (5) other qualified applicants. All employment decisions are based on qualifications, ability, and job performance.

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