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Production Support Analyst Jobs in Chicago, IL (NOW HIRING)

FIS Amount

Production Support Engineer

Chicago, IL

$73K - $80K/yr

Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer WHAT WE'LL TRUST YOU TO DELIVER:

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

Production Support, Production Support Analyst, Incident Manager, Incident Coordinator, IT Major Incident Manager, Application Support Engineer, Support Engineer WHAT WE'LL TRUST YOU TO DELIVER:

pathwayRP

Support Analyst

Chicago, IL · On-site

Provide day to day production support to exchange-listed derivatives middle and back office systems ... Desktop troubleshooting and performance analysis skills. Understanding of networks and Windows ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

Monitor overall performance of assigned digital products and provide best in class support for ... Analyze and troubleshoot software issues, development of interim corrective actions or ...

Virtusa

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

... analysis and complex root cause resolution You will bridge the gap between daytoday operations and ... support tiers to selfheal recurring issues Review and approve production deployment plans and ...

360 IT Professionals

murex support analyst

Chicago, IL · On-site

... products Middle Office - VAR, RISK Creating/editing simulation views/layouts Adding/editing ... Contribute to customer and support analyst "how to" documentation, knowledge base articles, and ...

360 IT Professionals

murex support analyst

Chicago, IL · On-site

Front office - Deal entry, simulation, pricing, pretrade rules, understanding of trading products ... Contribute to customer and support analyst "how to" documentation, knowledge base articles, and ...

360 IT Professionals

murex support analyst

Chicago, IL · On-site

... products Middle Office - VAR, RISK Creating/editing simulation views/layouts Adding/editing ... Contribute to customer and support analyst "how to" documentation, knowledge base articles, and ...

Compunnel

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

Key Responsibilities • Troubleshoot code-level production issues through monitoring, log analysis, and technical analysis. • Provide day-to-day production support for a wealth management ...

Apex Systems

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

Troubleshoot code-level production issues through monitoring, log analysis, and technical analysis. * Provide day-to-day production support for a wealth management application built with Java, Spring ...

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All JobsProduction Support Analyst JobsProduction Support Analyst Jobs in Chicago, IL

Production Support Analyst information

See Chicago, IL salary details

$19

$51

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How much do production support analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for production support analyst in Chicago, IL is $51.58, according to ZipRecruiter salary data. Most workers in this role earn between $34.42 and $59.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a production support analyst?

To excel as a Production Support Analyst, you need strong analytical skills, troubleshooting abilities, and a background in computer science or a related field. Familiarity with incident management systems like ServiceNow, scripting languages (such as SQL or Python), and monitoring tools is typically required. Excellent communication, problem-solving, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure swift resolution of technical issues, minimize downtime, and maintain seamless business operations.

How does a production support analyst typically interact with development and operations teams to resolve incidents?

Production Support Analysts serve as a critical bridge between development and operations teams. When incidents arise, they quickly diagnose issues, communicate findings to developers for code-related fixes, and coordinate with operations to implement workarounds or deploy resolutions. This role often requires clear documentation and prompt updates to all stakeholders, ensuring minimal downtime and transparent progress tracking. Regular collaboration and communication skills are essential for effective incident management in fast-paced environments.

What is the difference between Production Support Analyst vs Application Support Analyst?

AspectProduction Support AnalystApplication Support Analyst
CertificationsITIL, CompTIA, relevant technical certificationsITIL, CompTIA, relevant technical certifications
Work EnvironmentFinancial, banking, or enterprise IT environments with 24/7 supportSoftware companies, tech firms, or enterprise IT teams
Job FocusMonitoring, maintaining, and troubleshooting production systemsSupporting and troubleshooting specific applications or software
Common UsageEnsuring system stability in live environmentsResolving user issues and application bugs

While both roles involve supporting IT systems, a Production Support Analyst primarily focuses on maintaining and troubleshooting live production systems to ensure stability. An Application Support Analyst concentrates on supporting specific software applications, often within development or testing environments. Both roles require similar certifications and work in enterprise settings, but their core responsibilities differ in scope and focus.

Is production support a stressful job?

Production Support Analysts often work in high-pressure environments where quick problem resolution is essential to minimize system downtime. The role can be stressful due to the need for rapid troubleshooting, on-call responsibilities, and handling critical issues, but it also offers opportunities to develop strong technical and communication skills. Stress levels vary depending on the organization, workload, and support structure.

What does a production support analyst do?

A production support analyst monitors and maintains IT systems and applications to ensure their stability and performance. They troubleshoot issues, implement fixes, and collaborate with development teams to resolve incidents quickly, often using tools like ticketing systems and monitoring software. The role requires strong problem-solving skills and knowledge of system environments to minimize downtime and support business operations.

What are the most commonly searched types of Production Support Analyst jobs in Chicago, IL?

The most popular types of Production Support Analyst jobs in Chicago, IL are:

What are popular job titles related to Production Support Analyst jobs in Chicago, IL?

For Production Support Analyst jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Production Support Analyst jobs in Chicago, IL look for?

The top searched job categories for Production Support Analyst jobs in Chicago, IL are:

Production Support Analyst jobs near you
Infographic showing various Production Support Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $107,286 per year, or $51.6 per hour.

Mainframe Production Support Analyst

CYNET SYSTEMS

Schaumburg, IL • On-site

$65 - $70/hr

Contractor

Re-posted 9 hours ago

Job description

Job Overview:

Pay Range: $65hr - $70hr

Requirement/Must Have:

  • Proficiency in IBM Mainframe technology and cross-platform scheduling software such as Control-M, CA7, or OpCon.
  • 1+ years of experience in providing L1 production support for batch operations comprising IBM Mainframe, Windows, and Unix environments.
  • Familiarity with IT Service Management tools like ServiceNow.

Responsibilities:

  • Monitor and manage complex daily production cycles.
  • Perform incident triage being the primary point of contact for system alerts, server notifications, and job abends.
  • Analyze system logs, console messages, and abend codes to perform corrective actions.
  • Execute JCL modifications, update dataset versions, and perform step-specific restarts as directed.
  • Manage the end-to-end incident lifecycle by documenting all failures, root causes, and resolutions.
  • Escalate complex code or data issues to specialized development teams.
  • Collaborate with different teams to drive incident resolution.
  • Handle calls from technical staff, vendors, and internal business partners to perform requested batch operations.
  • Participate in technical bridge calls to facilitate communication during P1/P2 incidents.
  • Adhere to strict Service Level Agreements.
  • Willingness to work in a 24/7 operational environment, including rotating shifts, nights, and weekends.
 

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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