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Production Support Analyst Jobs in Delaware (NOW HIRING)

Zettalogix INC

Technical Support Analyst

Newark, DE · On-site

Technical Support Analyst Location: Newark, DE - Hybrid Project start: ASAP Contract Length: 12 ... Receive, log, and validate incoming production support requests, ensuring accuracy and completeness

Apton Inc

Technical Support Analyst [C]

Newark, DE · On-site

ASAP Contract Length: 12-month+ We are looking for a Technical Support Analyst for a full-time, ... Receive, log, and validate incoming production support requests, ensuring accuracy and completeness

Dlapiper

Litigation Support Analyst

Wilmington, DE · Hybrid

$46.15 - $73.38/hr

Provides daily metrics of document reviews; generates data productions and performs quality control ... support. Strong analytical and problem-solving skills are required to resolve complex issues using ...

JPMorgan Chase & Co

Trade Support - Analyst

Newark, DE · On-site

You will leverage your developing knowledge of market products and automation technologies to ... Support trade orders accurately and efficiently, ensuring seamless flow to subsequent back-office ...

City National Bank

Fraud Team Support Analyst

Newark, DE · On-site

$53K - $86K/yr

Provide ongoing analytics and rule recommendations for debit and credit card products. * Support handling emergency fraud trend review and ad hoc rule implementations, including outside of normal ...

City National Bank

Fraud Team Support Analyst

Newark, DE · On-site

$53K - $86K/yr

Provide ongoing analytics and rule recommendations for debit and credit card products. * Support handling emergency fraud trend review and ad hoc rule implementations, including outside of normal ...

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All JobsProduction Support Analyst JobsProduction Support Analyst Jobs in Delaware

Production Support Analyst information

See Delaware salary details

$19

$50

$96

How much do production support analyst jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for production support analyst in Delaware is $50.11, according to ZipRecruiter salary data. Most workers in this role earn between $33.46 and $57.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a production support analyst?

To excel as a Production Support Analyst, you need strong analytical skills, troubleshooting abilities, and a background in computer science or a related field. Familiarity with incident management systems like ServiceNow, scripting languages (such as SQL or Python), and monitoring tools is typically required. Excellent communication, problem-solving, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure swift resolution of technical issues, minimize downtime, and maintain seamless business operations.

How does a production support analyst typically interact with development and operations teams to resolve incidents?

Production Support Analysts serve as a critical bridge between development and operations teams. When incidents arise, they quickly diagnose issues, communicate findings to developers for code-related fixes, and coordinate with operations to implement workarounds or deploy resolutions. This role often requires clear documentation and prompt updates to all stakeholders, ensuring minimal downtime and transparent progress tracking. Regular collaboration and communication skills are essential for effective incident management in fast-paced environments.

What is the difference between Production Support Analyst vs Application Support Analyst?

AspectProduction Support AnalystApplication Support Analyst
CertificationsITIL, CompTIA, relevant technical certificationsITIL, CompTIA, relevant technical certifications
Work EnvironmentFinancial, banking, or enterprise IT environments with 24/7 supportSoftware companies, tech firms, or enterprise IT teams
Job FocusMonitoring, maintaining, and troubleshooting production systemsSupporting and troubleshooting specific applications or software
Common UsageEnsuring system stability in live environmentsResolving user issues and application bugs

While both roles involve supporting IT systems, a Production Support Analyst primarily focuses on maintaining and troubleshooting live production systems to ensure stability. An Application Support Analyst concentrates on supporting specific software applications, often within development or testing environments. Both roles require similar certifications and work in enterprise settings, but their core responsibilities differ in scope and focus.

Is production support a stressful job?

Production Support Analysts often work in high-pressure environments where quick problem resolution is essential to minimize system downtime. The role can be stressful due to the need for rapid troubleshooting, on-call responsibilities, and handling critical issues, but it also offers opportunities to develop strong technical and communication skills. Stress levels vary depending on the organization, workload, and support structure.

What does a production support analyst do?

A production support analyst monitors and maintains IT systems and applications to ensure their stability and performance. They troubleshoot issues, implement fixes, and collaborate with development teams to resolve incidents quickly, often using tools like ticketing systems and monitoring software. The role requires strong problem-solving skills and knowledge of system environments to minimize downtime and support business operations.

What are popular job titles related to Production Support Analyst jobs in Delaware?

For Production Support Analyst jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Production Support Analyst jobs in Delaware look for?

The top searched job categories for Production Support Analyst jobs in Delaware are:

What are popular job titles related to Production Support Analyst jobs in DE?

For Production Support Analyst jobs in DE, the most frequently searched job titles are:

Production Support Analyst jobs near you
Infographic showing various Production Support Analyst job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $104,236 per year, or $50.1 per hour.

Technical Support Analyst

Newark, DE • On-site

Zettalogix INC
11 - 50 employees
Learn more about Zettalogix INCexternal

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job: Technical Support Analyst Location: Newark, DE - Hybrid Project start: ASAP Contract Length: 12-month+

Job Description

We are looking for a Technical Support Analyst for a long term opportunity that is hybrid in Newark, DE. The selected candidate will manage the intake, triage, and resolution of production issues while contributing to incident management and workflow optimization.

What You ll Do

  • Receive, log, and validate incoming production support requests, ensuring accuracy and completeness

  • Assign tickets to appropriate teams based on issue type, severity, and routing guidelines

  • Monitor ticket progress to ensure timely updates, escalations, and resolutions

  • Manage incidents throughout their lifecycle, from initial triage to closure

  • Communicate effectively with stakeholders and end users during high-impact incidents

  • Identify issues requiring backlog creation, enhancement requests, or defect logging

  • Participate in user acceptance testing and regression testing activities to validate fixes and ensure smooth deployments

  • Collaborate with the Testing Project Manager to align production issues with the appropriate release management processes

  • Document recurring issues, root cause findings, and workarounds.

  • Maintain an up-to-date and accessible Production Support Knowledge Base

  • Review incidents for patterns and escalate recurring issues for further analysis

  • Ensure all ticket-handling processes comply with SLA expectations and established procedures

  • Partner with PM, BA, and Operations teams to clarify production issues and assist with validation tasks

What You'll Need
Required

  • Proven experience in incident management, production support, or related fields

  • Strong analytical, problem-solving, and communication skills

  • Familiarity with UAT and regression testing best practices

Preferred:

  • Experience with incident management tools and workflows

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