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Production Support Analyst Jobs in Delaware (NOW HIRING)

JP Morgan Chase

Trade Support - Analyst

Newark, DE

You will leverage your developing knowledge of market products and automation technologies to ... Support trade orders accurately and efficiently, ensuring seamless flow to subsequent back-office ...

City National Bank

Fraud Team Support Analyst

Newark, DE · On-site

$53K - $86K/yr

Provide ongoing analytics and rule recommendations for debit and credit card products. * Support handling emergency fraud trend review and ad hoc rule implementations, including outside of normal ...

City National Bank

Fraud Team Support Analyst

Newark, DE · On-site

$53K - $86K/yr

Provide ongoing analytics and rule recommendations for debit and credit card products. * Support handling emergency fraud trend review and ad hoc rule implementations, including outside of normal ...

JP Morgan Chase

Credit Support Analyst

Newark, DE · On-site

Job summary As a Credit Support Analyst in Wholesale Lending Services , you partner with Credit ... Basic knowledge of investment banking products (industry-standard term: TCP) JPMorganChase, one of ...

JPMorgan Chase & Co.

Credit Support Analyst

Newark, DE · On-site

Job summary As a Credit Support Analyst in Wholesale Lending Services , you partner with Credit ... Basic knowledge of investment banking products (industry-standard term: TCP) About Us JPMorganChase ...

BC Forward

Trade support Analyst

Newark, DE · On-site

$29 - $32/hr

... support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our ... General understanding of finance and loan products. Strong attention to detail, analytical ...

JP Morgan Chase

Trade Support - Analyst

Newark, DE · On-site

Prior knowledge of loan products or trading operations including experience with LSTA standard ... Excellent analytical and critical thinking skills * Highly motivated with a team-oriented mindset ...

JPMorgan Chase & Co

Trade Support - Analyst

Newark, DE · On-site

Prior knowledge of loan products or trading operations including experience with LSTA standard ... Excellent analytical and critical thinking skills * Highly motivated with a team-oriented mindset ...

Pittsburgh International Airport

Participate in requirements analysis by gathering specifications and creating user stories to ... Manage ongoing production maintenance, project support, and enhancements involving all stages of ...

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Production Support Analyst information

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How much do production support analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for production support analyst in Delaware is $50.11, according to ZipRecruiter salary data. Most workers in this role earn between $33.46 and $57.98 per hour, depending on experience, location, and employer.

Is production support a stressful job?

Production Support Analysts often work in high-pressure environments where quick problem resolution is essential to minimize system downtime. The role can be stressful due to the need for on-call availability, handling urgent issues, and maintaining system stability, but it also requires strong troubleshooting skills and knowledge of monitoring tools to manage workload effectively.

What is the difference between Production Support Analyst vs Application Support Analyst?

AspectProduction Support AnalystApplication Support Analyst
CertificationsITIL, CompTIA, relevant technical certificationsITIL, CompTIA, relevant technical certifications
Work EnvironmentFinancial, banking, or enterprise IT environments with 24/7 supportSoftware companies, tech firms, or enterprise IT teams
Job FocusMonitoring, maintaining, and troubleshooting production systemsSupporting and troubleshooting specific applications or software
Common UsageEnsuring system stability in live environmentsResolving user issues and application bugs

While both roles involve supporting IT systems, a Production Support Analyst primarily focuses on maintaining and troubleshooting live production systems to ensure stability. An Application Support Analyst concentrates on supporting specific software applications, often within development or testing environments. Both roles require similar certifications and work in enterprise settings, but their core responsibilities differ in scope and focus.

How much does a support analyst make in the US?

Support analysts in the US typically earn an average salary ranging from $50,000 to $75,000 per year, depending on experience, location, and industry. Entry-level roles may start around $45,000, while experienced analysts with specialized skills or certifications can earn over $80,000 annually.

What does a production support analyst do?

A production support analyst monitors and maintains IT systems and applications to ensure their stability and performance. They troubleshoot issues, implement fixes, and collaborate with development teams to resolve incidents quickly, often using tools like ticketing systems and monitoring software. The role requires strong problem-solving skills and knowledge of system environments, with some positions requiring certifications or experience in specific technologies.

What are the key skills and qualifications needed to thrive as a Production Support Analyst, and why are they important?

To excel as a Production Support Analyst, you need strong analytical skills, troubleshooting abilities, and a background in computer science or a related field. Familiarity with incident management systems like ServiceNow, scripting languages (such as SQL or Python), and monitoring tools is typically required. Excellent communication, problem-solving, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure swift resolution of technical issues, minimize downtime, and maintain seamless business operations.

What does a production analyst do?

A production support analyst monitors and maintains the daily operations of IT systems or manufacturing processes to ensure smooth performance. They troubleshoot issues, implement fixes, and collaborate with technical teams to resolve problems quickly. Strong problem-solving skills and familiarity with monitoring tools are essential for this role.

How does a Production Support Analyst typically interact with development and operations teams to resolve incidents?

Production Support Analysts serve as a critical bridge between development and operations teams. When incidents arise, they quickly diagnose issues, communicate findings to developers for code-related fixes, and coordinate with operations to implement workarounds or deploy resolutions. This role often requires clear documentation and prompt updates to all stakeholders, ensuring minimal downtime and transparent progress tracking. Regular collaboration and communication skills are essential for effective incident management in fast-paced environments.
What are popular job titles related to Production Support Analyst jobs in Delaware? For Production Support Analyst jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Production Support Analyst jobs in Delaware look for? The top searched job categories for Production Support Analyst jobs in Delaware are:
What are popular job titles related to Production Support Analyst jobs in DE? For Production Support Analyst jobs in DE, the most frequently searched job titles are:
Production Support Analyst jobs near you
Technical Support Analyst

Technical Support Analyst

Corporation Service Company

Wilmington, DE • On-site

Full-time

PTO

Posted 3 days ago

New

Corporation Service Company rating

8.3

Company rating: 8.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

65th of 451 rated business services

Job description


Technical Support Analyst
8am-5pm PST/10am-7pm CT /11am-8pm EST
Hybrid
Wilmington, DE/Lewisville, TX/Springfield, IL/Tallahassee, FL/Sacramento, CA
The Technical Support Analyst position within the support organization is primarily responsible for working with financial customers to help with inquiries related to the Lien Perfect for Lenders software and products. The Technical Support Analyst develops a high-level knowledge of the Lien Perfect products and couples that with technical knowledge of Microsoft enterprise systems and related information technologies to validate customer questions and triage customer inquiries.
The Technical Support Analyst primary role is to respond to all customer inquiries regardless of the inbound support channel: online case, phone, email, chat, etc. for questions of a technical nature. This role will occasionally require overtime, including weekends based on customer inquiry trends/needs. Travel is not typically required for this position.
Position Responsibilities
  • Provide technical case support (all channels) for all Lien Perfect customers and other internal CSC teams using the then-current tools available to the Support organization.
  • Collaborate with a distributed team, including development, quality assurance, project management, and product management teams to support quality software in a fast-paced environment.
  • Work independently and with minimal supervision, making sound decisions based on previous experience and with an understanding of the Lien Perfect products and customer base.
  • Document all customer issues in the CSC case tracking system and assign or document appropriate solutions to the customer issue.
  • Provide appropriate solutions to all customer inquiries.
  • Review knowledge base solutions to ensure overall quality of our knowledge base and online support capabilities.
  • Develop proficiency in all Lien Perfect products from a technical perspective.
  • Perform release testing, as required, of customer scenarios both prior to and after a new Lien Perfect product release. Testing is a shared responsibility, including triage of new product releases and identifying potential required software enhancements.
  • Assist on various projects as assigned.
  • Learn new technology and experiment with potential internal efficiency solutions.
  • Demonstrate consistently exemplary standards of ethical conduct.
  • Coach and mentor more junior team members.

Position Qualifications and Requirements
  • Relevant software or customer service support experience.
  • High standards of customer service and support, honesty, and integrity.
  • Proficiency with Microsoft products.
  • Ability to quickly learn CSC technologies.
  • Ability to accurately and completely document case information into the CSC case tracking software.
  • Excellent problem-solving skills.
  • Able to work appropriate hours to complete tasks, meet goals and support required travel.
  • Strong, positive attitude and work ethic desired.
  • Strong team focus but discipline to work independently.
  • Excellent written and verbal communication skills with the ability to develop strong and lasting relationships with team members from other departments.

#LI-SL1
#CSC
#CSCCareers
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

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