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Production Support Analyst Jobs in Delaware (NOW HIRING)

Best Egg

Decisioning Execution Analyst

Wilmington, DE · On-site +1

We are seeking a Decisioning Execution Analyst to support the execution, testing, monitoring, and ongoing maintenance of decision strategies across our lending products. This role sits at the ...

TecTammina

Tableau Admin

Newark, DE

Act as an expert in Data Interoperability, Analytics and BI. Serve as a primary point of contact for Production Support issue resolution. Identify needs, goals, and business models by collaborating ...

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All JobsProduction Support Analyst JobsProduction Support Analyst Jobs in Delaware

Production Support Analyst information

See Delaware salary details

$19

$50

$96

How much do production support analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for production support analyst in Delaware is $50.11, according to ZipRecruiter salary data. Most workers in this role earn between $33.46 and $57.98 per hour, depending on experience, location, and employer.

Is production support a stressful job?

Production Support Analysts often work in high-pressure environments where quick problem resolution is essential to minimize system downtime. The role can be stressful due to the need for on-call availability, handling urgent issues, and maintaining system stability, but it also requires strong troubleshooting skills and knowledge of monitoring tools to manage workload effectively.

What is the difference between Production Support Analyst vs Application Support Analyst?

AspectProduction Support AnalystApplication Support Analyst
CertificationsITIL, CompTIA, relevant technical certificationsITIL, CompTIA, relevant technical certifications
Work EnvironmentFinancial, banking, or enterprise IT environments with 24/7 supportSoftware companies, tech firms, or enterprise IT teams
Job FocusMonitoring, maintaining, and troubleshooting production systemsSupporting and troubleshooting specific applications or software
Common UsageEnsuring system stability in live environmentsResolving user issues and application bugs

While both roles involve supporting IT systems, a Production Support Analyst primarily focuses on maintaining and troubleshooting live production systems to ensure stability. An Application Support Analyst concentrates on supporting specific software applications, often within development or testing environments. Both roles require similar certifications and work in enterprise settings, but their core responsibilities differ in scope and focus.

How much does a support analyst make in the US?

Support analysts in the US typically earn an average salary ranging from $50,000 to $75,000 per year, depending on experience, location, and industry. Entry-level roles may start around $45,000, while experienced analysts with specialized skills or certifications can earn over $80,000 annually.

What does a production support analyst do?

A production support analyst monitors and maintains IT systems and applications to ensure their stability and performance. They troubleshoot issues, implement fixes, and collaborate with development teams to resolve incidents quickly, often using tools like ticketing systems and monitoring software. The role requires strong problem-solving skills and knowledge of system environments, with some positions requiring certifications or experience in specific technologies.

What are the key skills and qualifications needed to thrive as a Production Support Analyst, and why are they important?

To excel as a Production Support Analyst, you need strong analytical skills, troubleshooting abilities, and a background in computer science or a related field. Familiarity with incident management systems like ServiceNow, scripting languages (such as SQL or Python), and monitoring tools is typically required. Excellent communication, problem-solving, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure swift resolution of technical issues, minimize downtime, and maintain seamless business operations.

What does a production analyst do?

A production support analyst monitors and maintains the daily operations of IT systems or manufacturing processes to ensure smooth performance. They troubleshoot issues, implement fixes, and collaborate with technical teams to resolve problems quickly. Strong problem-solving skills and familiarity with monitoring tools are essential for this role.

How does a Production Support Analyst typically interact with development and operations teams to resolve incidents?

Production Support Analysts serve as a critical bridge between development and operations teams. When incidents arise, they quickly diagnose issues, communicate findings to developers for code-related fixes, and coordinate with operations to implement workarounds or deploy resolutions. This role often requires clear documentation and prompt updates to all stakeholders, ensuring minimal downtime and transparent progress tracking. Regular collaboration and communication skills are essential for effective incident management in fast-paced environments.
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Production Support Analyst jobs near you

Consumer Support Unit - CSU Document Analyst

pcaltd

Wilmington, DE • On-site

Other

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

General Description:

Phillips & Cohen Associates, Ltd, the industry leader in compassionate engagement services with offices located throughout the globe, is seeking a Document Analyst to join their team. The Consumer Support Agent is a highly knowledgeable, professional individual who has great attention to detail, excellent communication skills, and the ability assist consumers with matters pertaining to special circumstances. Within this roll, customer service and critical thinking skills are paramount.   Previous experience within a third-party collection agency, particularly in a capacity that has required in-depth exposure and understanding of client standards and expectations is required. 

Responsibilities:

  • Sorting and imaging of all digital and physical correspondence by department, location and category (e.g. RCU, CSU, billing & payments)
  • Maintaining record of all sent and received correspondence
  • Analyzing and distributing all mail, email and fax correspondence to the appropriate department(s)
  • Preparation and processing of envelopes and packages
  • Review and resolution of exception items related to correspondence
  • Archiving physical correspondence based on client(s) retention requirements
  • Keep inventory of mailroom supplies

Qualifications:

  • High school diploma or equivalent required.
  • Demonstrated proficiency in the following areas:
  • Computer literacy to and familiarity with Microsoft Office products
  • Strong attention to detail
 

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift
  • Day shift
  • No nights

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • In-person
  • Office

Application Question(s):

  • This in an in office position 5-days a week. Monday - Friday 8AM -5PM, does this work for you?

Experience:

  • Microsoft Office: 2 years (Required)
  • Mailroom/ mail sorting: 2 years (Preferred)
  • Digital sorting and imaging: 1 year (Required)

Ability to Commute:

  • Wilmington, DE 19801 (Required)

Ability to Relocate:

  • Wilmington, DE 19801: Relocate before starting work (Required)

Work Location: In person

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