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It Support Analyst Jobs in Delaware (NOW HIRING)

U.S. Navy

IT Support Specialist

Millsboro, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Newark, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Smyrna, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Georgetown, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Bridgeville, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Bellefonte, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Selbyville, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Edgemoor, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Lincoln, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Millville, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Frankford, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Arden, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Bear, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Milton, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

New Castle, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Laurel, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Greenwood, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

U.S. Navy

IT Support Specialist

Ellendale, DE

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... analyze information on adversaries, environments, and weather and create intelligence products and ...

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All JobsIt Support Analyst JobsIt Support Analyst Jobs in Delaware

It Support Analyst information

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$14

$28

$45

How much do it support analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it support analyst in Delaware is $28.07, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $31.54 per hour, depending on experience, location, and employer.

What is an IT Support Analyst?

IT Support Analysts are professionals who provide technical assistance and support to individuals or organizations using computer systems, software, and hardware. They diagnose and resolve technical issues, help with troubleshooting, and guide users through step-by-step solutions. Their responsibilities often include installing and configuring systems, responding to service requests, and maintaining system reliability to ensure smooth business operations.

What are some common challenges faced by IT Support Analysts and how can they be overcome?

IT Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's essential to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, empathetic communication. Continual learning about new technologies and proactive collaboration with team members also help in addressing issues more efficiently and providing high-quality support.

What are the key skills and qualifications needed to thrive as an IT Support Analyst, and why are they important?

To thrive as an IT Support Analyst, you need a solid understanding of computer systems, troubleshooting, and networking, usually backed by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies ensure quick resolution of IT problems, minimize downtime, and provide excellent support to end-users.

What is the difference between It Support Analyst vs Network Support Technician?

It Support AnalystNetwork Support Technician
Provides technical support for hardware, software, and user issuesFocuses on maintaining and troubleshooting network infrastructure
Requires certifications like CompTIA A+ or Microsoft CertifiedOften requires Cisco CCNA or network-specific certifications
Works in office, help desk, or remote support environmentsPrimarily works on network hardware, routers, switches, and servers
Supports end-users and internal staffSupports network systems and connectivity for organizations

While both roles involve technical support, the It Support Analyst handles a broad range of IT issues across hardware and software, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ mainly in focus and certifications required.

How much does an IT support analyst earn?

An IT support analyst's average salary varies by experience and location but typically ranges from $40,000 to $70,000 annually. Entry-level roles may start around $35,000, while experienced analysts with certifications like CompTIA or Microsoft can earn over $80,000. Salaries are also influenced by the size of the organization and the complexity of the support environment.

Is IT hard to be an IT support analyst?

Being an IT support analyst involves troubleshooting technical issues, assisting users, and maintaining hardware and software systems, which requires problem-solving skills and technical knowledge. While it can be challenging at times, gaining certifications like CompTIA A+ and developing strong communication skills can help manage the workload and improve proficiency.

What are the most commonly searched types of It Support Analyst jobs in Delaware?

The most popular types of It Support Analyst jobs in Delaware are:

What are popular job titles related to It Support Analyst jobs in Delaware?

For It Support Analyst jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching It Support Analyst jobs in Delaware look for?

The top searched job categories for It Support Analyst jobs in Delaware are:

What are popular job titles related to It Support Analyst jobs in DE?

For It Support Analyst jobs in DE, the most frequently searched job titles are:

It Support Analyst jobs near you
Infographic showing various It Support Analyst job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,396 per year, or $28.1 per hour.

IT Support Consultant II

University of Delaware

Newark, DE • On-site

Full-time

Re-posted 5 days ago

University Of Delaware rating

5.7

Company rating: 5.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

583rd of 620 rated colleges and universities

Job description

IT Support Consultant II
Job no: 503163
College / VP Area: Vice President for IT
Work type: Staff
Location: Newark, DE
Categories: Information Technology, Full Time
Pay Grade: 28S
Context of Job:
IT Client Success is often the first point of contact for students, faculty members, and staff members seeking help with technology. IT-CS focuses on helping the UD community use technology effectively and efficiently. IT-CS&S staff members also take the lead supporting productivity, computing applications and tools, and assist with hardware and software issues. The unit is comprised of the following groups: Client Support, Ask IT Support Center, Embedded IT Support and the ID Card Office.
The IT Support Consultant II in the Facilities Client Support Team within IT CS provides general technical support and support in specific areas of technical expertise to the University's Facilities, Real Estate, and Auxiliary Services organization either directly or from an IT Support Center referral. IT Support encompasses consulting, analyzing, training, writing documentation, resolving problems with software and hardware and installing/configuring new systems and devices. The group provides various on-premises and in-cloud IT services including servers and storage, server and desktop support, mobile device management & support, print management, client systems management, and other miscellaneous computing-related services to units within the department.
The IT Support Consultant II reports to the IT Support Consultant III (Support Lead) in IT CS.
Major Responsibilities:
  • Consults with staff and provides desktop support for Windows, Linux and Macintosh systems by diagnosing, troubleshooting, and resolving problems with personal computer hardware, operating systems, application software, software utilities, data communications/connectivity devices, mobile devices, point of sale devices, and other related peripherals. Answers client questions related to the integration or use of IT devices, interfaces, and processes. Promotes client self-sufficiency by recommending IT training and other self-help solutions.
  • Consults with staff, in specific area(s) of technical expertise. Develops and delivers client education and training in area(s) of technical expertise. Creates and reviews documentation in area(s) of technical expertise. Collaborates with IT colleagues regarding technical issues revolving around area(s) of technical expertise. Leads projects or acts as key team member involving area of technical expertise. Serves as technical liaison between client and IT staff when needed.
  • Resolves more complex problems by investigating multiple resources (e.g. vendor technical support, listservs, Web) and collaborating with colleagues.
  • Addresses tickets that are escalated from Level I that are more complex in nature. Manages the ticket queue in the absence of Level I IT Support or in the event the ticket queue becomes backed up.
  • Conducts technical needs assessment for supported departments and evaluates training needs of departmental staff. Helps develop effective technology solutions that support academic and administrative activities.
  • Assists with overseeing the Facilities Field Support student employee(s) alongside the Student Computing group.
  • Provides support for software applications, computer hardware, mobile devices and other related peripherals in conformance with University standards. Transfers data files to new devices. Ensures print and file sharing services are delivered according to University standards. Educates users on virus protection, backup procedures, responsible computing, and information security. Removes spyware/viruses as needed.
  • Assists with departmental desktop equipment upgrade projects alongside FREAS staff.
  • Tests software applications, computer hardware and other related peripherals as needed. Participates actively on special technology related projects or initiatives.
  • Researches and evaluates new technologies. Participates in the implementation of new technologies.
  • Runs reports from the various systems; customize existing reports; manipulate data from existing reports.
  • Provides support for software unique to FREAS.
  • Provides basic server management for departmental virtual servers. This includes managing printing, updating, group policy, and Active Directory.
  • Maintains high level of technical knowledge and keeps abreast of technical developments in area of expertise. Maintains broad knowledge of state-of-the-art technology, equipment, systems, and applicable laws and standards. Makes recommendations for use of specific applications on campus when appropriate.
  • Establishes and maintains appropriate working relationships with colleagues and clients and follows University and department policies and procedures governing IT efforts. Acts as a technical resource for departmental IT professionals in UD units across campus. Works within the department's overall strategic plan following project priorities and scope. Meets deadlines and achieves goals.
  • Performs miscellaneous job-related duties as assigned.

Qualifications:
  • HS graduate + 4 years of experience, or equivalent combination of education and/or experience. Bachelor's preferred. Experience in a University computing service environment is highly desirable.
  • Knowledge and experience with the operation and structure of University standard word processing, presentation, database, electronic mail, web authoring and spreadsheet software packages, networking, server hardware and software, point of sale devices, and knowledge of current technological developments.
  • Knowledge of device security and management tools (i.e., Quest KACE and Jamf) within an enterprise computing environment.
  • Strong analytical and problem-solving skills.
  • Ability to accommodate various needs and work effectively with a diverse user base.
  • Ability to support Windows, iOS/MacOS operating systems.
  • Effective communication skills (oral, written, listening, presentation), organization, interpersonal, and customer-service skills.
  • Ability to work successfully in a fast-paced team-oriented environment.
  • Aptitude for learning quickly and functioning in a dynamic technological environment.

Notice of Non-Discrimination and Equal Opportunity
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VI and VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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