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Patient Experience Associate Jobs (NOW HIRING)

TelyRx

Customer Experience Associate

Clearwater, FL · On-site

$20/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule | Daytime, Evening, and ... By leveraging technology and a patient-centered approach, TelyRx is transforming how people ...

TelyRx

Customer Experience Associate

Clearwater, FL · On-site

$20/hr

Customer Experience Associate (Full-Time, In-Person) Flexible Schedule Daytime, Evening, and ... By leveraging technology and a patient-centered approach, TelyRx is transforming how people ...

Compass Group

Patient Experience Manager

Cape May, NJ

$60K - $65K/yr

Responsible for successfully coordinating and directing all patient experience activities within ... Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft ...

MedStar Health

Patient Experience Specialist

Clinton, MD · On-site

$65K - $117K/yr

Works collaboratively with leaders and associates to develop and implement Patient Experience strategies for improvement based on best practices. * Serves as an internal consultant/facilitator ...

Compass Group

PATIENT EXPERIENCE MANAGER

Rochester, MN

$60K - $75K/yr

With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized ... Job Summary Responsible for successfully coordinating and directing all patient experience ...

New

Compass Group

PATIENT EXPERIENCE MANAGER

Cincinnati, OH · On-site

$53K - $55K/yr

Responsible for successfully coordinating and directing all patient experience activities within ... Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft ...

Compass Group

PATIENT EXPERIENCE MANAGER

Cincinnati, OH

$53K - $55K/yr

Responsible for successfully coordinating and directing all patient experience activities within ... Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft ...

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Patient Experience Associate information

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How much do patient experience associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for patient experience associate in the United States is $23.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $28.37 per hour, depending on experience, location, and employer.

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

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Patient Experience Associate jobs near you
Infographic showing various Patient Experience Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $48,702 per year, or $23.4 per hour.

Associate Director of Patient Experience

Bronx, NY • On-site

Essen Medical Associates
Health Care and Social Assistance • 501 - 1,000 employees

4.6

Company rating: 4.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Learn more about Essen Medical Associatesexternal

$75K - $85K/yr

Full-time

Re-posted 11 days ago

Job description

Overview
Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved residents.
Founded in 1999, we've grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women's health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.
We're looking for talented, motivated individuals to join our growing team. Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community.
Job Summary
Position Title: Associate Director of Patient Experience
Reports To: Senior Director, Office of Patient Experience & Records
Position Summary: The Associate Director of Patient Experience provides leadership and operational oversight for the Patient Experience team at Essen and its subsidiaries. The role ensures all grievances, inquiries, and feedback are addressed in a timely, compliant, and compassionate manner. This position is accountable for managing the patient experience inbox, monitoring surveys and feedback data, executing trainings, conducting site observations, and supporting team development. The Associate Director fosters a culture of servant leadership, empathy, and accountability to improve the overall patient journey, while partnering with clinical and operational leaders to drive systemic improvements in service quality and patient satisfaction.
Responsibilities
Leadership & Oversight
  • Supervise and support Patient Experience Specialists, ensuring timely, accurate, and empathetic grievance handling.
    • Manage departmental workflows, including oversight of the patient experience inbox and grievance tracking system.
    • Model servant leadership, promoting accountability, collaboration, and a patient-centered culture.

Patient Advocacy & Service Recovery
  • Oversee grievance and complaint resolution in compliance with CMS and Joint Commission standards.
    • Partner with clinical and operational leaders to address escalated concerns and ensure resolution strategies restore patient trust.
    • Maintain open communication with patients and families to reinforce confidence in care delivery.

Training & Development
  • Design and deliver training programs on empathy, communication, de-escalation, and service recovery.
    • Conduct site observations to assess staff-patient interactions and provide constructive coaching.
    • Mentor staff and support onboarding of new employees to reinforce patient-centered practices.

Data Monitoring & Reporting
  • Monitor patient satisfaction surveys (CG-CAHPS, Press Ganey, Qualtrics) and analyze trends.
    • Generate reports and present findings to leadership with actionable insights for improvement.
    • Collaborate with Quality and Compliance to ensure alignment between patient experience and organizational performance goals.

Culture & Engagement
  • Serve as a visible leader across care sites, fostering empathy, inclusivity, and respect.
    • Celebrate staff who receive positive patient feedback and contribute to recognition programs.
    • Drive initiatives that build a culture of continuous improvement in the patient experience

Qualifications
Education
  • Bachelor's degree in Healthcare Administration, Business, Nursing, or related field (R)
  • Master's degree (MHA, MPH, MBA, or related) (P)

Skills
  • Communicates effectively with empathy, compassion, and diplomacy (R)
  • Conflict resolution and service recovery expertise (R)
  • Proficient in Microsoft Office Suite (R)
  • Experience with survey platforms (Qualtrics, Press Ganey) (P)
  • Knowledge of EHR systems (ECW, ECares) (P)
  • Strong data analysis and reporting skills (R)

License/Certification
  • Certified Patient Experience Professional (CPXP) (P)

Work Experience
  • Minimum 5 years in patient experience, patient relations, or healthcare leadership (R)
  • Prior supervisory or management experience in a healthcare setting (R)
  • Demonstrated success in implementing patient-centered improvement initiatives (R)

Equal Opportunity Employer
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.

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