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Patient Experience Associate Jobs in Utah (NOW HIRING)

R1

Patient Access Supervisor

Layton, UT · On-site

$55K - $72K/yr

... experience and revenue cycle performance. Leadership & Team Management * Lead and develop a team of: * Patient Access Supervisors * Administrative Coordinators * Patient Access Associates * Provide ...

R1

Patient Access Supervisor

Layton, UT · On-site

$55K - $72K/yr

... experience and revenue cycle performance. Leadership & Team Management * Lead and develop a team of: * Patient Access Supervisors * Administrative Coordinators * Patient Access Associates * Provide ...

R1 RCM

Patient Registration Rep

Logan, UT · On-site

$16 - $21.10/hr

We are the leading provider of technology-driven solutions that transform the patient experience ... Our associates are given the chance to contribute, think boldly and create meaningful work that ...

R1

Patient Registration Representative

Layton, UT · On-site

$16.12 - $23.21/hr

R1 is the leading provider of technology-driven solutions that transform the patient experience and ... Our associates are given the chance to contribute, think boldly and create meaningful work that ...

R1

Patient Registration Rep

Logan, UT · On-site

$16 - $21.10/hr

R1 is the leading provider of technology-driven solutions that transform the patient experience and ... Our associates are given the chance to contribute, think boldly and create meaningful work that ...

R1

Patient Registration Rep

Logan, UT · On-site

$16 - $21.10/hr

R1 is the leading provider of technology-driven solutions that transform the patient experience and ... Our associates are given the chance to contribute, think boldly and create meaningful work that ...

R1

Patient Registration Representative

Cedar City, UT · On-site

$16 - $21.10/hr

Experience with patient access, medical registration, insurance verification, or front desk is a ... Our associates are given the chance to contribute, think boldly and create meaningful work that ...

R1

Patient Registration Representative

American Fork, UT · On-site

$16 - $21.10/hr

Experience with patient access, medical registration, insurance verification, or front desk is a ... Our associates are given the chance to contribute, think boldly and create meaningful work that ...

R1

Patient Registration Representative

Ogden, UT · On-site

$16 - $21.10/hr

Experience with patient access, medical registration, insurance verification, or front desk is a ... Our associates are given the chance to contribute, think boldly and create meaningful work that ...

R1

Patient Registration Representative

Spanish Fork, UT · On-site

$16 - $21.10/hr

Experience with patient access, medical registration, insurance verification, or front desk is a ... Our associates are given the chance to contribute, think boldly and create meaningful work that ...

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Patient Experience Associate information

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

What are the most commonly searched types of Patient Experience jobs in Utah?

The most popular types of Patient Experience jobs in Utah are:

What are popular job titles related to Patient Experience Associate jobs in Utah?

For Patient Experience Associate jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Patient Experience Associate jobs in Utah look for?

The top searched job categories for Patient Experience Associate jobs in Utah are:

What cities in Utah are hiring for Patient Experience Associate jobs?

Cities in Utah with the most Patient Experience Associate job openings:

Patient Experience Associate jobs near you

Patient Experience Representative Scheduling Specialist

Intermountain Health

Cedar City, UT • On-site

$20.35 - $30.97/hr

Part-time

Posted 23 days ago

Intermountain Health rating

7.2

Company rating: 7.2 out of 10

Based on 849 frontline employees who took The Breakroom Quiz

347th of 898 rated healthcare providers

Job description

Job Description:
Creates and manages provider's surgery schedules, including in office procedure schedules and equipment. Maintains any changes or cancellations of surgeries for rescheduling and/or clinical follow up. Uses provider power plans to ensure all necessary orders are proposed, signed off and sent for hospital orders. Meets with pre-op patients to explain the surgery process..
Essential Functions
  • Creates and manages provider's surgery/hospital procedure schedules. Maintains any changes, cancellations, rescheduling and/or clinical follow up on these schedules. Uses Provider power plans to ensure all necessary orders are proposed, signed off and sent for hospital orders.
  • Obtains authorization for surgeries/hospital procedures by researching coverage and obtain prior auth for them. Verifies eligibility and benefits. Coordinates referral for patients that will go out of network. Point of contact for surgery authorization questions. Obtain proper CPT code from provider for authorization.
  • Proposes iCentra requirements to create a pre-surgical FIN# and to create required surgical scheduling card for the Hospital scheduler to pull the case information, where applicable.
  • Coordinate with the provider to ensures all necessary surgical/procedure equipment is requested for any special item that needs to be pulled from Hospital supplies or special equipment that needs to be brought in by surgical supply Reps. Coordinates any necessary Hospital items with nursing staff at the Hospital. Calls in surgical/procedure order for Providers the Hospital surgery/procedure scheduler day before cases.
  • Meets with surgery/procedure patients to explain the process. This includes pre-op labs, tests, or any pre-requisite that needs prior attention. Coordinates with Providers and Medical Staff any red flag pre-operative health concerns for patient safety.
  • Scan and Document process in patient charts and relay cost estimations. Investigate billing disputes for surgery/procedure.

Skills
  • Medical Insurance Coding
  • Computer Literacy
  • Patient Care
  • Health Care
  • Medical Procedures
  • Medical Terminology
  • Electronic Medical Records (EMR)
  • Surgeries
  • Patient Safety

Minimum Qualifications
  • Two years of medical registration, billing, collection, scheduling, or insurance experience,
  • Two years of customer service experience
  • Working knowledge of word processing, spreadsheet, email, and calendaring programs.

Preferred Qualifications
  • Associate's Degree. Degree must be obtained through an accredited institution. Education is verified.
  • Two years at Intermountain Health as a PSR, MA or similar position
  • Two years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts.
  • EMR experience
  • Bi-lingual - Spanish speaking
  • Knowledge of medical terminology
  • Versed in CPT/ICD codes

Physical Requirements
  • Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
  • Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
  • Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
  • For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:
Intermountain Health Cedar City Hospital
Work City:
Cedar City
Work State:
Utah
Scheduled Weekly Hours:
20
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$20.35 - $30.97
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.

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