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Patient Access Navigator Jobs (NOW HIRING)

Cogent Biosciences

Patient Access Navigator

Waltham, MA · On-site +1

$21.50 - $29.50/hr

The Patient Access Navigators will be responsible for delivering a high-touch, patient-centered access experience across the prescription fulfillment journey. The Patient Access Navigator will own ...

Cogent Biosciences

Patient Access Navigator

Waltham, MA · On-site

$21.50 - $29.50/hr

The Patient Access Navigators will be responsible for delivering a high-touch, patient-centered access experience across the prescription fulfillment journey. The Patient Access Navigator will own ...

Cogent Biosciences

Patient Access Navigator

Waltham, MA

$18.50 - $24.75/hr

Patient Access Navigator Waltham, Massachusetts, United States Cogent Biosciences is a publicly traded biotechnology company focused on developing novel precision therapies to treat a broad range of ...

Covenant Health

PATIENT ACCESS NAVIGATOR

Knoxville, TN · On-site

$19 - $26/hr

Overview Patient Access Navigator, Call Center Full Time, 80 Hours Per Pay Period, Day shift Knoxville, TN Covenant Health Overview: Covenant Health is the region's top-performing healthcare network ...

Covenant Health

PATIENT ACCESS NAVIGATOR

Knoxville, TN

$19 - $26/hr

Patient Access Navigator, Call Center Full Time, 80 Hours Per Pay Period, Day shift Knoxville, TN Covenant Health Overview: Covenant Health is the region's top-performing healthcare network with 10 ...

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Patient Access Navigator information

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How much do patient access navigator jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for patient access navigator in the United States is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.20 per hour, depending on experience, location, and employer.

How does a Patient Access Navigator typically collaborate with clinical and administrative teams to ensure seamless patient care?

Patient Access Navigators play a crucial role in bridging communication between patients, clinical staff, and administrative teams. They often coordinate appointment scheduling, verify insurance information, and assist with pre-registration, ensuring that patients have all necessary documentation before their visit. By working closely with nurses, physicians, and billing departments, they help streamline the patient intake process and resolve any issues that might delay care. This collaborative approach not only improves the patient experience but also supports the efficiency of the healthcare facility.

What are Patient Access Navigators?

Patient Access Navigators are healthcare professionals who help patients navigate the administrative aspects of receiving medical care. They assist with scheduling appointments, verifying insurance coverage, obtaining authorizations, and answering patient questions about the healthcare process. Their goal is to ensure patients have a smooth and efficient experience accessing medical services, reducing barriers to care and improving overall satisfaction. They often serve as the first point of contact for patients entering a healthcare facility.

What are the key skills and qualifications needed to thrive as a Patient Access Navigator, and why are they important?

To thrive as a Patient Access Navigator, you need strong organizational skills, knowledge of healthcare registration processes, and typically a high school diploma or associate degree in a related field. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification software is commonly required. Excellent communication, problem-solving abilities, and empathy help build rapport with patients and resolve access barriers. These skills ensure efficient patient intake, accurate data handling, and a positive experience for patients navigating healthcare services.

What is the difference between Patient Access Navigator vs Patient Registration Specialist?

AspectPatient Access NavigatorPatient Registration Specialist
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma or equivalent; on-the-job training
Work EnvironmentHospitals, clinics, healthcare facilities; involves patient interaction and coordinationFront desk, registration areas; primarily data entry and patient check-in
Primary ResponsibilitiesAssist patients with scheduling, insurance, and navigating healthcare servicesCollect patient information, verify insurance, and process registration forms

While both roles involve patient interaction and healthcare facility operations, the Patient Access Navigator focuses more on guiding patients through services and insurance issues, whereas the Patient Registration Specialist primarily handles data collection and check-in procedures. Understanding these differences helps in choosing the right career path or job search focus.

More about Patient Access Navigator jobs
What cities are hiring for Patient Access Navigator jobs? Cities with the most Patient Access Navigator job openings:
What job categories do people searching Patient Access Navigator jobs look for? The top searched job categories for Patient Access Navigator jobs are:
Patient Access Navigator jobs near you
Infographic showing various Patient Access Navigator job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,669 per year, or $24.4 per hour.
Patient Access Navigator

Patient Access Navigator

Cogent Biosciences

Waltham, MA • On-site, Remote

$21.50 - $29.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Who We Are:

Cogent Biosciences is a publicly traded biotechnology company focused on developing novel precision therapies to treat a broad range of patients with unmet medical needs. Cogent's lead program, bezuclastinib, is designed to selectively and potently inhibit exon 17 mutations found within the KIT receptor tyrosine kinase, including KIT D816V. KIT D816V is responsible for driving a rare and serious condition called Systemic Mastocytosis, and exon 17 mutations are also found in patients with gastrointestinal stromal tumors (GIST), a type of cancer with strong dependence on oncogenic KIT signaling. Bezuclastinib has exhibited promising initial data across all three trials: APEX in AdvSM, SUMMIT in NonAdvSM and PEAK in GIST, including an encouraging safety profile across 600+ patients in single agent and combination dosing. 

The Role: Cogent Biosciences is searching for compassionate and highly motivated Patient Access Navigators to establish the inaugural Patient Services team.  The Patient Access Navigators will be responsible for delivering a high-touch, patient-centered access experience across the prescription fulfillment journey. The Patient Access Navigator will own the end-to-end patient experience within an assigned geographic region and partners closely with patients, caregivers, healthcare providers (HCPs), specialty pharmacies, internal field teams, and external patient services partners to ensure timely access to therapy and continuity of care. While primarily remote/office-based (depending on location), the Patient Access Navigator will support limited non-promotional on-site visits to HCP offices, when appropriate, to support complex access, reimbursement or care coordination needs. The successful candidate will have deep experience with insurance navigation, reimbursement problem-solving, affordability support, cross-functional collaboration (both internal and external) and operational excellence. Cogent is seeking empathetic, dedicated, operational-minded and genuinely patient-focused team members to support the anticipated launch of bezuclastinib. This is a home-office based role with a twice weekly (Monday and Wednesday) in-office presence at the Waltham Headquarters.

Responsibilities:

  • Serve as the primary point of contact and case owner for patients and caregivers navigating insurance coverage, reimbursement, and access to therapy 
  • Guide patients and HCP offices through benefits verification, prior authorization, appeals, and coverage requirements
  • Proactively identify and resolve access barriers to minimize time-to-therapy and prevent treatment delays or abandonment
  • Educate patients and caregivers on insurance coverage, financial responsibility, and available affordability or assistance programs using approved resources
  • Monitor patient access milestones from referral through therapy initiation and continuation
  • Deliver a high-touch, empathetic patient experience through personalized communication, active listening, and proactive follow-up
  • Maintain long-term relationships with patients, caregivers, and HCPs throughout the treatment journey
  • Support treatment continuation by addressing access-related challenges that arise over time
  • Provide product and disease education focused on the treatment experience and access journey
  • Collaborate closely with internal field teams, market access colleagues, safety, and compliance partners to ensure a coordinated and consistent patient experience
  • Coordinate with HCP offices, specialty pharmacies, health insurance plans and external patient services vendors to resolve access, reimbursement, and logistical issues
  • Conduct non-promotional on-site visits to HCP offices, when appropriate, to support complex patient access cases, clarify reimbursement requirements, or improve operational coordination related to patient access
  • Communicate timely, clear updates to patients, caregivers, and HCPs regarding case status and next step
  • Apply program business rules, standard operating procedures, and work instructions to deliver consistent, compliant, and high-touch patient services experience
  • Document all patient interactions, access milestones, and case outcomes accurately within the Customer Relationship Management (CRM) system
  • Maintain confidentiality of patient health information and ensure compliance with all applicable laws, regulations, and company policies, including HIPAA
  • Ensure all interactions with HCP offices, including on-site engagements, are conducted in a non-promotional manner and in alignment with approved patient services scope and compliance guidance
  • Support adverse event and product complaint reporting in accordance with established procedures
  • Ability to travel up to 15% in each calendar year for customer or company meetings

Qualifications:

  • Minimum of 5 years of experience in patient services, access navigation, reimbursement support, or case management within the healthcare or pharmaceutical/biotechnology industry
  • Experience may include roles in patient access services, reimbursement support, case management, social work, or patient support programs
  • Demonstrated expertise in private payer, Medicare Part D, and Medicaid reimbursement structures and processes
  • Experience coordinating with patients, HCP offices, specialty pharmacies, health insurance plans and patient services vendors
  • Proficiency with CRM systems (e.g., Salesforce) and ability to quickly learn internal workflows and systems
  • Strong organizational skills with the ability to manage multiple patient cases and priorities simultaneously
  • Excellent written and verbal communication skills with a patient-centered, empathetic approach
  • Proficiency in Microsoft Excel, Word, and Outlook
  • Oncology and/or rare disease experience
  • Demonstrated success improving patient access outcomes, such as reducing time-to-therapy or treatment abandonment

Salary Range:

$170k - $200k USD 

Target Bonus: 15%
Exact compensation will vary based on skills, experience, and location.
Our Locations

Waltham, MA: Our headquarters is located in the Greater Boston life sciences community, with an open, collaborative office environment designed to support teamwork and connection. Employees benefit from convenient on-site amenities, including free on-site parking and gym facilities in the building. 

Boulder, CO: Our Boulder location is home to Cogent's discovery research organization and a key scientific hub with strong leadership based on site. Situated in the greater Denver-Boulder biopharmaceutical corridor, this office plays a central role in advancing our discovery efforts and pipeline. 

Our Offer To You 

At Cogent Biosciences, we offer a competitive salary, bonus, and ongoing stock awards, alongside a benefits package that sets us apart. We cover 100% of medical, dental, and vision premiums for you and your family, and help reduce out-of-pocket costs by funding up to 75% of in-network deductibles. Our benefits also include a 401(k) match with immediate vesting, generous paid time off, 12 weeks of fully paid parental leave, paid family and medical leave for all employees regardless of location, and company-paid short-term disability coverage for up to 20 weeks. Additional perks like wellness programs, tuition reimbursement, and inclusive family-forming support help you thrive at work and beyond. 

We are proud to be an Equal Opportunity Employer. Our goal is to have a diverse workforce. We do not discriminate on the basis of race, age, color, religion, national origin, gender, sexual orientation, gender identity or expression, veteran status or disability, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need. 

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