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Patient Access Navigator Jobs (NOW HIRING)

Covenant Health

PATIENT ACCESS NAVIGATOR

Knoxville, TN

$19 - $26/hr

Patient Access Navigator, Call Center Full Time, 80 Hours Per Pay Period, Day shift Knoxville, TN Covenant Health Overview: Covenant Health is the region's top-performing healthcare network with 10 ...

Covenant Health

PATIENT ACCESS NAVIGATOR

Knoxville, TN · On-site

$19 - $26/hr

Overview Patient Access Navigator, Call Center Full Time, 80 Hours Per Pay Period, Day shift Knoxville, TN Covenant Health Overview: Covenant Health is the region's top-performing healthcare network ...

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Patient Access Navigator information

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How much do patient access navigator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient access navigator in the United States is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.20 per hour, depending on experience, location, and employer.

What is a patient access navigator?

Patient Access Navigators are healthcare professionals who help patients navigate the administrative aspects of receiving medical care. They assist with scheduling appointments, verifying insurance coverage, obtaining authorizations, and answering patient questions about the healthcare process. Their goal is to ensure patients have a smooth and efficient experience accessing medical services, reducing barriers to care and improving overall satisfaction. They often serve as the first point of contact for patients entering a healthcare facility.

How does a patient access navigator typically collaborate with clinical and administrative teams to ensure seamless patient care?

Patient Access Navigators play a crucial role in bridging communication between patients, clinical staff, and administrative teams. They often coordinate appointment scheduling, verify insurance information, and assist with pre-registration, ensuring that patients have all necessary documentation before their visit. By working closely with nurses, physicians, and billing departments, they help streamline the patient intake process and resolve any issues that might delay care. This collaborative approach not only improves the patient experience but also supports the efficiency of the healthcare facility.

What are the key skills and qualifications needed to thrive as a patient access navigator, and why are they important?

To thrive as a Patient Access Navigator, you need strong organizational skills, knowledge of healthcare registration processes, and typically a high school diploma or associate degree in a related field. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification software is commonly required. Excellent communication, problem-solving abilities, and empathy help build rapport with patients and resolve access barriers. These skills ensure efficient patient intake, accurate data handling, and a positive experience for patients navigating healthcare services.

What is the difference between Patient Access Navigator vs Patient Registration Specialist?

AspectPatient Access NavigatorPatient Registration Specialist
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma or equivalent; on-the-job training
Work EnvironmentHospitals, clinics, healthcare facilities; involves patient interaction and coordinationFront desk, registration areas; primarily data entry and patient check-in
Primary ResponsibilitiesAssist patients with scheduling, insurance, and navigating healthcare servicesCollect patient information, verify insurance, and process registration forms

While both roles involve patient interaction and healthcare facility operations, the Patient Access Navigator focuses more on guiding patients through services and insurance issues, whereas the Patient Registration Specialist primarily handles data collection and check-in procedures. Understanding these differences helps in choosing the right career path or job search focus.

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What cities are hiring for Patient Access Navigator jobs?

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What job categories do people searching Patient Access Navigator jobs look for?

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Patient Access Navigator jobs near you
Infographic showing various Patient Access Navigator job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,669 per year, or $24.4 per hour.

Patient Access Navigator

Health Services of North Texas Inc

Wylie, TX • On-site

$17.80 - $23/hr

Full-time

Posted 17 days ago

Job description

Description

Passion. Commitment. Purpose. Community.Find your calling at Health Services of North Texas.

Our mission: Improving the quality of life for all North Texans through medical care, support services and advocacy. Our vision: A healthy community.


HSNT is seeking Patient Access Navigators who are passionate about helping others by providing care, education, and resources in a community health setting to patients and families that may have very limited options for their medical needs.


HSNT employees love working for HSNT because we are truly able to make a difference in the lives of the patients whom we serve. Our Patient Access Navigators become a part of a tight-knit, interdisciplinary medical team focused on providing high quality care to members of our community. Individuals that are successful in this role tend to be customer-focused and detail oriented, possess a true desire to serve a diverse population of patients, have experience in a medical office, and are preferably fluent in both English and Spanish.


Our Patient Access Navigators are responsible for performing intake and help connect patients with services and medical care and providing information about services and programs offered by HSNT. In joining HSNT as a Patient Access Navigator, you'll be stepping into a strong, established team that is passionate about their work and are focused on learning and developing their skills.


A day in the life of our Patient Access Navigator may look like this:

  • Screens patients for eligibility for programs/healthcare coverage and supports enrollment.
  • Support patient payer portal scheduling and monitoring
  • Gathers pertinent patient, clinical and financial information to optimize the patient's quality of care.
  • Communicates with referral sources, new patients, and their family members to educate on HSNT services.
  • Processes registration information by performing various duties including insurance verifications, determining the coordination of benefits, and working with various internal sources to understand HSNT's financial assistance policies and effectively communicate it to patients.
  • Responsible for accurately entering all new patient information into Electronic Medical Record (EMR) system.
  • Coordinates inbound hospital referrals, MOUs, and is the point of contact for communication partner needs.
  • Places outbound calls to potential patients.
  • Develops and maintains effective working relationships with Providers, Care Managers, Managed Care Organizations, and other pertinent payer/referral sources.
  • Maintains and protects the confidentiality of patient information, enforces patient rights regarding privacy, personal property, and grievances.
  • Communicates timely and accurately with referral source and other HSNT departments to ensure coordinated and comprehensive care contributes to the total plan of care.
  • Participates in quality initiatives as needed.
  • May perform other duties as assigned by the Business Office Manager and Senior Practice Administrator.

Requirements

We ask that our Patient Access Navigators possess the following:


  • Education: Associates degree or equivalent experience
  • Minimum 1-year previous full-time experience in a front office role within a medical environment
  • Experience with benefits and coverage for programs like Medicaid, Medicare and ACA
  • Knowledge of medical terminology including previous intake experience; scheduling and payment collections
  • Bilingual skills (Spanish/English) preferred
  • Exceptional customer service skills
  • Knowledge of 3rd party reimbursement programs
  • Strong computer skills (including familiarity with electronic health record systems)
  • Strongly developed attention to detail
  • Ability to adapt easily to changing environments
  • Ability to multi-task in a busy environment
  • Ability to communicate effectively with all levels of the organization
  • Ability to organize and prioritize
  • Ability to maintain confidentiality
  • Must have proven skills in working independently, self-motivated and goal oriented
  • Ability to work flexible hours, as registration responsibilities may dictate

At HSNT you'll find an innovative, pioneering approach to tackling community health issues-we find it extremely rewarding and fulfilling and we think you will, too! We invite you to apply online at:

https://healthservicesntx.org/career-opportunties
2018 Winner: Best of Denton CountyFederally Qualified Health Center (FQHC) and FTCA Deemed.A partner agency of United WayEOE

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