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Patient Access Navigator Jobs (NOW HIRING)

Covenant Health

PATIENT ACCESS NAVIGATOR

Knoxville, TN · On-site

$19 - $26/hr

Overview Patient Access Navigator, Call Center Full Time, 80 Hours Per Pay Period, Day shift Knoxville, TN Covenant Health Overview: Covenant Health is the region's top-performing healthcare network ...

Covenant Health

PATIENT ACCESS NAVIGATOR

Knoxville, TN

$19 - $26/hr

Patient Access Navigator, Call Center Full Time, 80 Hours Per Pay Period, Day shift Knoxville, TN Covenant Health Overview: Covenant Health is the region's top-performing healthcare network with 10 ...

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Patient Access Navigator information

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How much do patient access navigator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for patient access navigator in the United States is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.20 per hour, depending on experience, location, and employer.

What is a patient access navigator?

Patient Access Navigators are healthcare professionals who help patients navigate the administrative aspects of receiving medical care. They assist with scheduling appointments, verifying insurance coverage, obtaining authorizations, and answering patient questions about the healthcare process. Their goal is to ensure patients have a smooth and efficient experience accessing medical services, reducing barriers to care and improving overall satisfaction. They often serve as the first point of contact for patients entering a healthcare facility.

How does a patient access navigator typically collaborate with clinical and administrative teams to ensure seamless patient care?

Patient Access Navigators play a crucial role in bridging communication between patients, clinical staff, and administrative teams. They often coordinate appointment scheduling, verify insurance information, and assist with pre-registration, ensuring that patients have all necessary documentation before their visit. By working closely with nurses, physicians, and billing departments, they help streamline the patient intake process and resolve any issues that might delay care. This collaborative approach not only improves the patient experience but also supports the efficiency of the healthcare facility.

What are the key skills and qualifications needed to thrive as a patient access navigator, and why are they important?

To thrive as a Patient Access Navigator, you need strong organizational skills, knowledge of healthcare registration processes, and typically a high school diploma or associate degree in a related field. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification software is commonly required. Excellent communication, problem-solving abilities, and empathy help build rapport with patients and resolve access barriers. These skills ensure efficient patient intake, accurate data handling, and a positive experience for patients navigating healthcare services.

What is the difference between Patient Access Navigator vs Patient Registration Specialist?

AspectPatient Access NavigatorPatient Registration Specialist
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma or equivalent; on-the-job training
Work EnvironmentHospitals, clinics, healthcare facilities; involves patient interaction and coordinationFront desk, registration areas; primarily data entry and patient check-in
Primary ResponsibilitiesAssist patients with scheduling, insurance, and navigating healthcare servicesCollect patient information, verify insurance, and process registration forms

While both roles involve patient interaction and healthcare facility operations, the Patient Access Navigator focuses more on guiding patients through services and insurance issues, whereas the Patient Registration Specialist primarily handles data collection and check-in procedures. Understanding these differences helps in choosing the right career path or job search focus.

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Patient Access Navigator jobs near you
Infographic showing various Patient Access Navigator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 25% Part Time, and 7% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,669 per year, or $24.4 per hour.

Patient Access Navigator

Central Vermont Medical Center

Montpelier, VT • On-site

$20.25 - $27.50/hr

Other

Posted 14 days ago

Job description

Patient Access Navigator

The Patient Access Navigator is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The navigator coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities as well as ADT order management activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The navigator will serve as a mentor and resource for staff, providing support, direction and where needed, service recovery.

Basic knowledge obtaining NAHAM [or HBI] certification and maintaining certification requirements is encouraged. The ideal candidate has a customer service orientation and a willingness to partner with colleagues and the patients we serve; an ability to listen effectively on the telephone or in person and react appropriately to resolve issues and exceed expectations. Must be proficient in the use of personal computers, strong key-boarding skills and ability to multi-task across multiple software applications. Must possess excellent interpersonal communication, problem-solving, and organizational skills. Knowledge of medical terminology, diagnostic coding strongly preferred. Knowledge of healthcare regulatory requirements, specifically payer related sufficient to facilitate compliant billing and authorization management. Must possess strong time management skills, ability to prioritize, multi-task and work effectively with multiple interruptions. Microsoft application experience required. Ability to work in high stress environments while maintaining composure. Minimum of 7 hours keyboarding per day is expected; for pre-service operations telephony in a call center environment is required.

Experience requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.

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