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Virtual Navigator Jobs (NOW HIRING)

Dynamic Workforce Solutions

Career Navigator

El Paso, TX · On-site

$19 - $21/hr

Career Navigator Reports to: Lead Career Navigator Position Classification: Non-Exempt Wage Range ... virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment.

Dynamic Workforce Solutions

Career Navigator

El Paso, TX · On-site

$19 - $21/hr

Career Navigator Reports to: Lead Career Navigator Position Classification: Non-Exempt Wage Range ... virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment.

Pager Health

Nurse Navigator - Remote

OR · On-site +1

$35 - $37/hr

Responsibilities for the Triage RN, Nurse Navigator ... Provide exceptional customer service and virtual care by communicating with patients via live ...

Pager Health

Nurse Navigator - Remote

OR · On-site +1

$35 - $37/hr

Responsibilities for the Triage RN, Nurse Navigator ... Provide exceptional customer service and virtual care by communicating with patients via live ...

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Virtual Navigator information

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How much do virtual navigator jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for virtual navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What is a virtual navigator?

Virtual Navigators are professionals who assist individuals by providing guidance, support, and resources remotely, often through phone calls, video chats, or online platforms. Their primary role is to help clients navigate complex systems, such as healthcare, education, or social services, by answering questions, coordinating services, and connecting them to appropriate resources. Virtual Navigators leverage technology to offer personalized assistance and ensure clients receive the help they need, regardless of location.

How do virtual navigators collaborate with healthcare providers and patients to ensure seamless care coordination?

Virtual Navigators play a crucial role in bridging communication between patients and healthcare providers, often working remotely as part of a multidisciplinary team. They routinely coordinate appointments, provide follow-up information, and help patients understand their care plans, ensuring that no critical steps are missed. Effective Virtual Navigators use digital tools to track patient progress while keeping providers updated about any emerging needs or barriers. This collaborative approach not only streamlines the patient experience but also helps healthcare teams deliver more personalized and effective care.

What are the key skills and qualifications needed to thrive as a virtual navigator, and why are they important?

To thrive as a Virtual Navigator, you need strong problem-solving abilities, customer service experience, and familiarity with remote communication, often supported by a background in healthcare navigation or patient advocacy. Knowledge of telehealth platforms, electronic health records (EHR) systems, and secure messaging tools is typically required. Excellent communication, empathy, and organizational skills help individuals excel in assisting patients and coordinating care remotely. These skills ensure patients receive timely guidance and support, enabling effective navigation of complex healthcare systems from a distance.

What is the difference between Virtual Navigator vs Virtual Assistant?

AspectVirtual NavigatorVirtual Assistant
Required CredentialsBasic tech skills, possibly certifications in navigation or related fieldsAdministrative skills, often with office software proficiency
Work EnvironmentRemote, often in tech or customer service sectorsRemote, administrative or personal support roles
Employer & Industry UsageTech companies, travel agencies, customer supportBusinesses, entrepreneurs, executives
Common Search & ComparisonOften compared for remote support roles involving navigation or guidanceMore general administrative support roles

The main difference is that Virtual Navigators typically focus on guiding users through digital platforms or services, requiring specific tech skills, while Virtual Assistants handle administrative tasks, scheduling, and communication support. Both roles are remote and in the virtual support industry, but they serve different functions based on skills and employer needs.

More about Virtual Navigator jobs

What cities are hiring for Virtual Navigator jobs?

Cities with the most Virtual Navigator job openings:

What are the most commonly searched types of Navigator jobs?

The most popular types of Navigator jobs are:

What states have the most Virtual Navigator jobs?

States with the most job openings for Virtual Navigator jobs include:

What job categories do people searching Virtual Navigator jobs look for?

The top searched job categories for Virtual Navigator jobs are:

Virtual Navigator jobs near you
Infographic showing various Virtual Navigator job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 33% Physical, 2% Hybrid, and 65% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.

Navigator - Virtual Substance Use Recovery Program (vSURP)

Remote

Mercy
Health Care and Social Assistance • 10K+ employees

6.5

Company rating: 6.5 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

608th of 893 rated healthcare providers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Mercyexternal

$20.25 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Find your calling at Mercy!
The Navigator - vSubstance Use Recovery Program (vSURP) will facilitate the experience of patients at Mercy Virtual Substance Use Recovery Program as the primary point of contact for patients enrolling into the treatment program by providing coordinated personal, professional, and compassionate service. Navigator will perform a wide variety of duties to provide clerical, call center, data collection and clinical support. Activities include admitting/discharging patients, phone call triage, data collection and documentation. The Navigator also supports the daily operations of the clinic with patient registration, check-in, scheduling, or other activities as needed. Mercy's Substance Use Program is a novel program, and this role will serve on a team of highly motivated, team-oriented professionals. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards and the National Association of Social Work Code of Ethics.
Position Details:
Navigator - Virtual Substance Use Recovery Program (vSURP)
Department: Behavioral Health Services
Position Overview
The Navigator - Virtual Substance Use Recovery Program (vSURP) serves as the primary point of contact for patients enrolling in Mercy's innovative virtual treatment program. This role is responsible for facilitating a seamless patient experience by providing compassionate, coordinated, and professional support throughout the treatment journey.
The Navigator performs a variety of administrative, call center, data collection, and patient support functions, including patient intake and discharge, phone triage, scheduling, documentation, and coordination of care. As a key member of a highly motivated and collaborative team, the Navigator helps support patients receiving substance use recovery services while ensuring exceptional customer service and adherence to Mercy's mission, values, and service standards.
Key Responsibilities
Patient Care Coordination
  • Serve as the primary contact for patients participating in the Virtual Substance Use Recovery Program.
  • Coordinate telemedicine appointments, assessments, testing, and follow-up visits.
  • Assist patients with accessing virtual care technology, including the MyMercy app and telehealth equipment.
  • Support patient admissions, onboarding, and discharge processes.
  • Communicate with patients, physicians, clinics, medical staff, and pharmacies to facilitate care delivery.
  • Coordinate referrals to appropriate internal and community-based resources.
  • Screen patients for Social Determinants of Health (SDOH) and connect them with available resources.
  • Maintain appointment scheduling and provider calendars.
Communication & Patient Support
  • Answer incoming calls and provide timely assistance to patients and families.
  • Educate patients and caregivers regarding program services and treatment processes.
  • Conduct outreach and follow-up with prospective patients who have not completed admission.
  • Build and maintain professional relationships with community agencies and partners.
  • Exercise sound judgment and problem-solving skills in both routine and complex situations.
Documentation & Administrative Support
  • Accurately document patient interactions, insurance information, referral sources, assessments, and services provided.
  • Collect, track, and report program data and performance metrics as requested.
  • Support registration, patient check-in, scheduling, and other clinic operations as needed.
  • Perform additional duties as assigned.
Compliance & Safety
  • Maintain patient confidentiality and protect sensitive information in accordance with HIPAA regulations.
  • Adhere to infection prevention standards and safety protocols.
  • Comply with patient rights requirements, regulatory standards, and departmental policies.
  • Support Mercy's mission, values, service standards, and the National Association of Social Workers (NASW) Code of Ethics.
Qualifications
Required
  • High School Diploma or equivalent.
  • Current BLS certification or ability to obtain within six months of hire.
  • Strong customer service and communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong computer proficiency, including Microsoft Word and Excel.
Preferred
  • Bachelor's degree in Social Work, Psychology, Behavioral Health, or a related field.
  • Previous experience in a behavioral health, substance use recovery, healthcare, or social services setting.
Skills & Competencies
  • Compassionate, patient-centered approach to care.
  • Critical thinking and problem-solving abilities.
  • Strong verbal and written communication skills.
  • Ability to work independently and collaboratively within a multidisciplinary team.
  • Adaptability and professionalism in a dynamic healthcare environment.
Why Mercy?
Join a mission-driven team dedicated to transforming access to substance use recovery services through innovative virtual care. At Mercy, you'll have the opportunity to make a meaningful difference in the lives of patients while working alongside passionate healthcare professionals committed to delivering exceptional care.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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About Mercy

Sourced by ZipRecruiter

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Chesterfield, MO, US

Year founded

1827

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