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Virtual Navigator Jobs in Illinois (NOW HIRING)

AbsoluteCARE Inc

Patient Navigator

Chicago, IL · On-site

$20.50 - $28/hr

Job Summary The role of Patient Navigator may sometime be referred to as the Status Neutral ... Provide in-person and virtual navigation, follow-up, and support to members newly diagnosed with ...

AbsoluteCare

Patient Navigator - 3063

Chicago, IL · On-site

$20.50 - $28/hr

Job Summary The role of Patient Navigator may sometime be referred to as the Status Neutral ... Provide in-person and virtual navigation, follow-up, and support to members newly diagnosed with ...

Syneos Health, Inc.

Nurse Navigator

Chicago, IL · On-site

$86 - $91/hr

As a Nurse Navigator your duties will include but are not limited to: answering numerous inbound ... Condict virtual training * Responds to patient inquiries and provide education or information to ...

New

Centerstone

School Based Navigator

Alton, IL · On-site

$19.10 - $26.80/hr

SUMMARY OF POSITION The School Based Navigator (SBN) serves as a critical liaison among schools ... Effectively communicate via written, verbal, in person and virtual methods. * Understanding of ...

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Virtual Navigator information

What is a virtual navigator?

Virtual Navigators are professionals who assist individuals by providing guidance, support, and resources remotely, often through phone calls, video chats, or online platforms. Their primary role is to help clients navigate complex systems, such as healthcare, education, or social services, by answering questions, coordinating services, and connecting them to appropriate resources. Virtual Navigators leverage technology to offer personalized assistance and ensure clients receive the help they need, regardless of location.

How do virtual navigators collaborate with healthcare providers and patients to ensure seamless care coordination?

Virtual Navigators play a crucial role in bridging communication between patients and healthcare providers, often working remotely as part of a multidisciplinary team. They routinely coordinate appointments, provide follow-up information, and help patients understand their care plans, ensuring that no critical steps are missed. Effective Virtual Navigators use digital tools to track patient progress while keeping providers updated about any emerging needs or barriers. This collaborative approach not only streamlines the patient experience but also helps healthcare teams deliver more personalized and effective care.

What are the key skills and qualifications needed to thrive as a virtual navigator, and why are they important?

To thrive as a Virtual Navigator, you need strong problem-solving abilities, customer service experience, and familiarity with remote communication, often supported by a background in healthcare navigation or patient advocacy. Knowledge of telehealth platforms, electronic health records (EHR) systems, and secure messaging tools is typically required. Excellent communication, empathy, and organizational skills help individuals excel in assisting patients and coordinating care remotely. These skills ensure patients receive timely guidance and support, enabling effective navigation of complex healthcare systems from a distance.

What is the difference between Virtual Navigator vs Virtual Assistant?

AspectVirtual NavigatorVirtual Assistant
Required CredentialsBasic tech skills, possibly certifications in navigation or related fieldsAdministrative skills, often with office software proficiency
Work EnvironmentRemote, often in tech or customer service sectorsRemote, administrative or personal support roles
Employer & Industry UsageTech companies, travel agencies, customer supportBusinesses, entrepreneurs, executives
Common Search & ComparisonOften compared for remote support roles involving navigation or guidanceMore general administrative support roles

The main difference is that Virtual Navigators typically focus on guiding users through digital platforms or services, requiring specific tech skills, while Virtual Assistants handle administrative tasks, scheduling, and communication support. Both roles are remote and in the virtual support industry, but they serve different functions based on skills and employer needs.

What are the most commonly searched types of Navigator jobs in Illinois?

The most popular types of Navigator jobs in Illinois are:

What are popular job titles related to Virtual Navigator jobs in Illinois?

For Virtual Navigator jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Virtual Navigator jobs in Illinois look for?

The top searched job categories for Virtual Navigator jobs in Illinois are:

Virtual Navigator jobs near you
Infographic showing various Virtual Navigator job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 61% In-person, and 39% Remote job distribution.

Telehealth Navigator

Heritage Behavioral Health Center- HBHC

Decatur, IL • On-site

$19.25 - $25.25/hr

Other

Posted 15 days ago

Job description

Telehealth Navigator

Heritage Behavioral Health Center – Decatur, Illinois

Full-Time | Community-Based Role | Expanding Access to Care

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic (CCBHC) serving individuals across Central Illinois. We are committed to improving access to high-quality mental health and substance use services and believe every team member plays a meaningful role in supporting the well-being of our community.

We are currently seeking a compassionate, community-focused Telehealth Navigator to expand access to behavioral health services through technology, outreach, and personalized support.

Position Overview

The Telehealth Navigator plays a vital role in helping individuals involved in community support programs access and fully participate in telehealth services. This position works directly within the community to assist clients with completing their Individualized Assessment and Treatment Plans (IATP) in collaboration with clinicians via telehealth platforms.

This is a hands-on, mobile role that supports clients where they are—removing barriers, promoting engagement, and empowering individuals to achieve their wellness goals.

Core Responsibilities Direct Client Support
  • Serve as a primary point of contact for individuals participating in community support programs.
  • Assist clients in completing IATPs through scheduled telehealth sessions with clinicians.
  • Provide step-by-step education on telehealth technology, ensuring clients can confidently participate in virtual appointments.
Community-Based Outreach & Navigation
  • Conduct outreach throughout the community to identify individuals needing telehealth support.
  • Build strong relationships with local agencies, service providers, and community partners.
  • Advocate for clients and connect them with additional resources and support services as needed.
Collaboration & Care Coordination
  • Work closely with clinical teams to ensure continuity of care and effective communication between clients and providers.
  • Maintain accurate documentation of client interactions, progress, and identified needs.
  • Stay informed on emerging best practices in telehealth delivery and community support services.
Knowledge, Skills, and Abilities
  • Ability to work collaboratively across multiple programs and multidisciplinary teams
  • Comfort working in environments involving ambiguity, uncertainty, and change
  • Ability to navigate electronic health records (EHR)
  • Strong organizational skills with the ability to manage your own schedule
  • Knowledge of serious mental illness (SMI) and co-occurring chronic health conditions
  • Ability to lift up to 15 pounds on a regular basis
  • Strong communication and interpersonal skills
  • Commitment to supporting individuals in a respectful, empowering manner
Education & Requirements
  • High school diploma or equivalent (required)
  • Minimum 21 years of age
  • Valid driver's license, reliable transportation, and proof of automobile insurance (required)
Why Join Heritage?
  • Mission-driven work with a meaningful impact
  • A supportive, collaborative environment
  • Opportunities for professional development
  • Be part of expanding access to behavioral health care in Central Illinois
Apply Today

If you are passionate about helping individuals access the care they need and enjoy working directly in the community, we encourage you to apply for the Telehealth Navigator position.

Help us bring behavioral health services to anyone, anywhere, anytime—one connection at a time.

Apply