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Patient Service Navigator Jobs (NOW HIRING)

Northwell Health

Patient Service Navigator

New Hyde Park, NY · On-site

$21.25 - $29/hr

Records patient movement in transport tracking system. Picks-up and delivers materials and ... service line, years of relevant experience, education, credentials, negotiated contracts, budget ...

Northwell Health

Patient Service Navigator

New Hyde Park, NY · On-site

$21.25 - $29/hr

Records patient movement in transport tracking system. Picks-up and delivers materials and ... service line, years of relevant experience, education, credentials, negotiated contracts, budget ...

Northwell

Patient Service Navigator

New Hyde Park, NY · On-site

$25.43 - $27.33/hr

Records patient movement in transport tracking system. Picks-up and delivers materials and ... service line, years of relevant experience, education, credentials, negotiated contracts, budget ...

Northwell

Patient Service Navigator

New Hyde Park, NY · On-site

$25.43 - $27.33/hr

Records patient movement in transport tracking system. Picks-up and delivers materials and ... service line, years of relevant experience, education, credentials, negotiated contracts, budget ...

Novant Health

Clinical Services Navigator

Winston Salem, NC · On-site

$18.25 - $24/hr

Cancer Center Novant Health is seeking a Clinical Service Navigator to serve as the primary point of contact for lung cancer patients. The Thoracic Oncology Nurse coordinates patient care by guiding ...

NeuroNav

Service Navigator

Pleasanton, CA · Remote

$22 - $29/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... We're looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team ...

NeuroNav

Service Navigator

American Canyon, CA · Remote

$22.25 - $29.25/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... We're looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team ...

NeuroNav

Service Navigator

San Diego, CA · On-site +1

$21 - $27.50/hr

Company Description What You'll Do As a Service Navigator, you will be responsible for guiding ... Patient, non-judgmental, and genuine * Track record of working well with diverse, multi-functional ...

NeuroNav

Service Navigator

San Diego, CA · Remote

$21 - $27.50/hr

Company Description What You'll Do As a Service Navigator, you will be responsible for guiding ... Patient, non-judgmental, and genuine * Track record of working well with diverse, multi-functional ...

NeuroNav

Service Navigator

Los Angeles, CA · Remote

$21.25 - $28/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... We're looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team ...

NeuroNav

Service Navigator

Oakland, CA · On-site +1

$22.75 - $29.75/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... We're looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team ...

NeuroNav

Service Navigator

American Canyon, CA · On-site +1

$22.25 - $29.25/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... We're looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team ...

NeuroNav

Service Navigator

San Diego, CA · On-site +1

$21 - $27.50/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... We're looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team ...

NeuroNav

Service Navigator

San Diego, CA · Remote

$21 - $27.50/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... We're looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team ...

NeuroNav

Service Navigator

Los Angeles, CA · On-site +1

$21.25 - $28/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... We're looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team ...

NeuroNav

Service Navigator

CA · Remote

$20.25 - $26.50/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... We're looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team ...

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Patient Service Navigator information

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$13

$24

$38

How much do patient service navigator jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for patient service navigator in the United States is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.20 per hour, depending on experience, location, and employer.

What is the difference between Patient Service Navigator vs Medical Scheduler?

AspectPatient Service NavigatorMedical Scheduler
CredentialsHigh school diploma; some roles may require certification in healthcare or patient navigationHigh school diploma; often on-the-job training
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare providers, patient advocacy organizationsMedical practices, hospitals, outpatient centers
Primary RoleAssist patients with navigating healthcare services, providing support and informationSchedule patient appointments, manage calendars, coordinate provider availability

While both roles support healthcare operations, Patient Service Navigators focus on guiding patients through their healthcare journey, whereas Medical Schedulers primarily handle appointment coordination. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a Patient Service Navigator, and why are they important?

To thrive as a Patient Service Navigator, you need a background in healthcare administration or a related field, excellent organizational skills, and knowledge of patient care processes. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and insurance verification tools is typically required. Outstanding interpersonal communication, active listening, and problem-solving abilities help you build trust and effectively guide patients through the healthcare system. These skills ensure patients receive timely, coordinated care and a positive experience, which is crucial for healthcare outcomes and satisfaction.

What are some common challenges faced by Patient Service Navigators, and how can they be addressed?

Patient Service Navigators often encounter challenges such as managing a high volume of patient inquiries, coordinating care among multiple providers, and addressing patient concerns with empathy and efficiency. Navigators can address these challenges by maintaining strong organizational skills, utilizing electronic health records effectively, and staying updated on available resources for patients. Regular team meetings and ongoing training also help navigators stay prepared to handle complex patient needs and improve the overall patient experience.

What are the responsibilities of a patient navigator?

A patient service navigator assists patients in understanding their healthcare options, coordinates appointments, and helps them access resources and support services. They communicate with medical staff, provide education about treatment plans, and ensure patients navigate the healthcare system effectively, often requiring strong communication and organizational skills.

What does a patient care navigator do?

A patient care navigator helps patients understand and access healthcare services, coordinate appointments, and manage treatment plans. They often communicate with medical staff, provide emotional support, and ensure patients follow their care instructions, improving overall healthcare experience.

What qualifications do I need to be a care navigator?

To become a Patient Service Navigator, candidates typically need a high school diploma or equivalent, along with strong communication and organizational skills. Some roles may require healthcare-related certifications or experience in customer service or medical settings.

What is the salary of a patient navigator?

The salary of a patient service navigator typically ranges from $35,000 to $55,000 per year, depending on experience, location, and healthcare setting. Some roles may offer additional benefits such as healthcare coverage and flexible schedules.

What are Patient Service Navigators?

Patient Service Navigators are professionals who help patients navigate the healthcare system by providing guidance, support, and resources throughout their medical journey. They assist with scheduling appointments, understanding treatment plans, coordinating care among providers, and addressing any barriers to care such as insurance or transportation issues. Their main goal is to ensure that patients receive timely, efficient, and compassionate care, reducing confusion and stress during the healthcare process.
More about Patient Service Navigator jobs
What job categories do people searching Patient Service Navigator jobs look for? The top searched job categories for Patient Service Navigator jobs are:
Patient Service Navigator jobs near you
Patient Service Navigator

Patient Service Navigator

Froedtert South, Inc.

Pleasant Prairie, WI • On-site

$26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Froedtert South rating

6.9

Company rating: 6.9 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

449th of 886 rated healthcare providers

Job description

Patient Service NavigatorResponsibilities:
The Patient Service Navigator works in conjunction with the providers and clinic staff to take care of the clinic and patients' referral and administrative needs.
  • Manage/schedules referral appointments for patients at the time of visit for specialists, therapy and diagnostic testing.
  • Provides f/u to patients for referral appointments.
  • Answer multiple phone lines.
  • Process phone calls, mail, emails and fax requests from patients, providers, other departments/clinics, external organizations.
  • Conduct appropriate follow-up with patients via phone or mail.
  • Communicate applicable messages to clinic staff.
  • Register and schedule patients for appointments maximizing the provider's schedule.
  • Verify insurance coverage and obtain appropriate insurance referrals and authorizations.
  • Check in/outpatients.
  • Entering and updating patient data into system programs accurately.
  • Collecting, processing, and recording payments.
  • Providing accurate and complete information to the billing office.

Patient Service Navigator Requirements:
  • High School or Equivalent (GED)
  • 1 year
  • Possess a pleasant and professional attitude and appearance.
  • Demonstrate exceptional customer service behavior.
  • Display excellent face-to-face, telephone, and written communication skills.
  • Have comprehensive keyboard skills and computer knowledge.
  • Demonstrate proficiency in multi-tasking, time management, organization, attention to detail, quality, independent problem solving, and critical thinking.
  • Flexible with work schedule, reliable, and a team player.

Salary Range: $17.00 to $26.00/hr (based on experience)
  • Night and evening shift differential
  • Lead differential

Benefits:
  • Medical, dental and vision benefits available
  • 403(b) company match available
  • Tuition reimbursement
  • Employee discount program
  • Competitive PTO

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