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Patient Service Navigator Jobs (NOW HIRING)

Froedtert Health

Patient Service Navigator

Kenosha, WI · On-site

$26/hr

The Patient Service Navigator works in conjunction with the providers and clinic staff to take care of the clinic and patients' referral and administrative needs. * Manage/schedules referral ...

Moffitt

$18.64 - $28.53/hr

Summary The New Patient Service Navigator (NPSN) is responsible for managing the end-to-end new patient access experience, including registration, insurance verification support, scheduling, and ...

Northwell Health

Patient Service Navigator

New Hyde Park, NY · On-site

$21.25 - $29/hr

Records patient movement in transport tracking system. Picks-up and delivers materials and ... service line, years of relevant experience, education, credentials, negotiated contracts, budget ...

Northwell

Patient Service Navigator

New Hyde Park, NY · On-site

$25.43 - $27.33/hr

Records patient movement in transport tracking system. Picks-up and delivers materials and ... service line, years of relevant experience, education, credentials, negotiated contracts, budget ...

Moffitt

$18.19 - $27.83/hr

Summary The New Patient Service Navigator (NPSN) is responsible for managing the end-to-end new patient access experience, including registration, insurance verification support, scheduling, and ...

Moffitt Cancer Center

New Patient Service Navigator

$18.19 - $27.83/hr

Summary The New Patient Service Navigator (NPSN) is responsible for managing the end-to-end new patient access experience, including registration, insurance verification support, scheduling, and ...

Moffitt

$16.91 - $24.64/hr

Summary The New Patient Service Navigator (NPSN) is responsible for managing the end-to-end new patient access experience, including registration, insurance verification support, scheduling, and ...

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Patient Service Navigator information

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$13

$24

$38

How much do patient service navigator jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for patient service navigator in the United States is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.20 per hour, depending on experience, location, and employer.

What is a patient service navigator?

Patient Service Navigators are professionals who help patients navigate the healthcare system by providing guidance, support, and resources throughout their medical journey. They assist with scheduling appointments, understanding treatment plans, coordinating care among providers, and addressing any barriers to care such as insurance or transportation issues. Their main goal is to ensure that patients receive timely, efficient, and compassionate care, reducing confusion and stress during the healthcare process.

What are the key skills and qualifications needed to thrive as a patient service navigator?

To thrive as a Patient Service Navigator, you need a background in healthcare administration or a related field, excellent organizational skills, and knowledge of patient care processes. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and insurance verification tools is typically required. Outstanding interpersonal communication, active listening, and problem-solving abilities help you build trust and effectively guide patients through the healthcare system. These skills ensure patients receive timely, coordinated care and a positive experience, which is crucial for healthcare outcomes and satisfaction.

What are some common challenges faced by patient service navigators, and how can they be addressed?

Patient Service Navigators often encounter challenges such as managing a high volume of patient inquiries, coordinating care among multiple providers, and addressing patient concerns with empathy and efficiency. Navigators can address these challenges by maintaining strong organizational skills, utilizing electronic health records effectively, and staying updated on available resources for patients. Regular team meetings and ongoing training also help navigators stay prepared to handle complex patient needs and improve the overall patient experience.

What is the difference between Patient Service Navigator vs Medical Scheduler?

AspectPatient Service NavigatorMedical Scheduler
CredentialsHigh school diploma; some roles may require certification in healthcare or patient navigationHigh school diploma; often on-the-job training
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare providers, patient advocacy organizationsMedical practices, hospitals, outpatient centers
Primary RoleAssist patients with navigating healthcare services, providing support and informationSchedule patient appointments, manage calendars, coordinate provider availability

While both roles support healthcare operations, Patient Service Navigators focus on guiding patients through their healthcare journey, whereas Medical Schedulers primarily handle appointment coordination. Understanding these differences helps in choosing the right career path or job search focus.

More about Patient Service Navigator jobs

What job categories do people searching Patient Service Navigator jobs look for?

The top searched job categories for Patient Service Navigator jobs are:

Patient Service Navigator jobs near you
Infographic showing various Patient Service Navigator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,669 per year, or $24.4 per hour.

Patient Service Navigator

Froedtert Health

Kenosha, WI • On-site

$26/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Patient Service NavigatorResponsibilities:
The Patient Service Navigator works in conjunction with the providers and clinic staff to take care of the clinic and patients' referral and administrative needs.
  • Manage/schedules referral appointments for patients at the time of visit for specialists, therapy and diagnostic testing.
  • Provides f/u to patients for referral appointments.
  • Answer multiple phone lines.
  • Process phone calls, mail, emails and fax requests from patients, providers, other departments/clinics, external organizations.
  • Conduct appropriate follow-up with patients via phone or mail.
  • Communicate applicable messages to clinic staff.
  • Register and schedule patients for appointments maximizing the provider's schedule.
  • Verify insurance coverage and obtain appropriate insurance referrals and authorizations.
  • Check in/outpatients.
  • Entering and updating patient data into system programs accurately.
  • Collecting, processing, and recording payments.
  • Providing accurate and complete information to the billing office.
Patient Service Navigator Requirements:
  • High School or Equivalent (GED)
  • 1 year
  • Possess a pleasant and professional attitude and appearance.
  • Demonstrate exceptional customer service behavior.
  • Display excellent face-to-face, telephone, and written communication skills.
  • Have comprehensive keyboard skills and computer knowledge.
  • Demonstrate proficiency in multi-tasking, time management, organization, attention to detail, quality, independent problem solving, and critical thinking.
  • Flexible with work schedule, reliable, and a team player.
Salary Range: $17.00 to $26.00/hr (based on experience)
  • Night and evening shift differential
  • Lead differential
Benefits:
  • Medical, dental and vision benefits available
  • 403(b) company match available
  • Tuition reimbursement
  • Employee discount program
  • Competitive PTO
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About Froedtert

Sourced by ZipRecruiter

Froedtert is a world-class healthcare organization based in Milwaukee, WI, United States. The company operates within the healthcare and wellness industry, providing a broad spectrum of medical services to the residents of southeastern Wisconsin and beyond. Froedtert was founded in 1980 and is an academic health network, which ripples an integrated affiliation with the Medical College of Wisconsin. The company prides itself on its cutting-edge treatments, sophisticated technology, and groundbreaking research. Froedtert’s mission is to advance health in the communities they serve, with a profound commitment towards patient care, education, research and community outreach.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Milwaukee, WI, US

Year founded

1980

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