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Patient Relations Advocate Jobs (NOW HIRING)

Patient Relations Rep

Tampa, FL

$14 - $18.25/hr

Serves as an accessible point of contact for patients wishing to share their observations, suggestions, compliments and concerns with a Patient Relations Advocate. Credentials and Qualifications:

Patient Relations Specialist Candidates must reside and work full-time in AR, KS, MO, OK, or TX ... Advocates for and nurtures a system-wide culture of safety for patients, workforce members ...

New

Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...

Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...

Patient Relations Analyst

Topeka, KS · On-site

$21.10 - $36.78/hr

Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...

Patient Relations Analyst

Mishawaka, IN · On-site

$21.10 - $36.78/hr

Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...

Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...

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Patient Relations Advocate information

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$14

$20

$31

How much do patient relations advocate jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for patient relations advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Relations Advocate, and why are they important?

To thrive as a Patient Relations Advocate, you need strong interpersonal communication, conflict resolution skills, and a background in healthcare or customer service, often supported by a bachelor's degree. Familiarity with hospital information systems, electronic health records (EHRs), and complaint management software is typically required. Empathy, active listening, and problem-solving abilities help you build trust with patients and effectively address their concerns. These competencies are crucial for ensuring positive patient experiences, resolving issues efficiently, and promoting overall satisfaction in healthcare environments.

What is the difference between Patient Relations Advocate vs Patient Advocate?

AspectPatient Relations AdvocatePatient Advocate
CredentialsTypically requires healthcare or communication-related certificationsOften requires healthcare, legal, or social work certifications
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, insurance companies, legal settings
Employer & IndustryHealthcare providers, hospitalsHealthcare organizations, legal aid, insurance
Search & Comparison IntentCustomer service, patient support rolesPatient rights, legal support, advocacy

While both roles focus on patient support, a Patient Relations Advocate primarily handles communication and resolving patient concerns within healthcare settings. A Patient Advocate often has a broader scope, including legal rights and navigating healthcare systems. Understanding these differences helps in choosing the right career path or job search focus.

What is a Patient Relations Advocate?

A Patient Relations Advocate is a healthcare professional who acts as an intermediary between patients and healthcare providers to ensure that patients' concerns, needs, and rights are addressed. They help resolve complaints, answer questions about policies or procedures, and work to improve the overall patient experience. Patient Relations Advocates also educate patients about their rights, assist with navigating the healthcare system, and help facilitate communication between patients, families, and medical staff. Their goal is to promote patient satisfaction and ensure high-quality care.

What are some common challenges faced by Patient Relations Advocates, and how are they addressed in the workplace?

Patient Relations Advocates often encounter challenges such as resolving complex complaints, navigating sensitive patient concerns, and balancing the interests of patients and healthcare providers. To address these, advocates typically receive ongoing training in conflict resolution and effective communication. They work closely with clinical staff, administration, and legal teams to ensure patient issues are addressed promptly and empathetically. Regular team meetings and support from leadership also help advocates manage difficult cases and maintain a positive work environment.
More about Patient Relations Advocate jobs
Infographic showing various Patient Relations Advocate job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 97% Full Time, and 2% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $42,997 per year, or $20.7 per hour.
PT RELATIONS REP

Full-time

This job post has expired today. Applications are no longer accepted.


Moffitt Cancer Center rating

8.1

Company rating: 8.1 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

70th of 872 rated healthcare providers


Job description

Job Summary:

Patient Relations Representative 

Patient Relations Service Representatives staff the information desks at Moffitt Cancer Center. The primary responsibility of this position is to provide high-quality customer service in person, and over the telephone, to cancer center patients, guests and staff in a welcoming and cheerful manner that reflects positively on the reputation and mission of Moffitt Cancer Center and its commitment to providing the highest quality patient experience. Performs other duties as directed by the manager of the department.

Responsibilities:

  • Provides cancer center information and directions to patients, guests and staff, including information about scheduled appointments in accordance with applicable cancer center policies.
  • Maintains vigilance for all persons within view of the information desk who may require assistance, including Rapid Response Team (RRT), wheelchair assistance, volunteer assistance and other such assistance as circumstances require.
  • Assists patients and guests with arranging Moffitt transportation to and from various cancer center locations.
  • Serves as the central point of contact for patients, guests and workforce for access to the cancer center's security, parking, transportation and vendor matters. Triages incoming requests for service to the appropriate department for disposition.
  • Takes responsibility for the order, appearance and organization of the information desk and lobby area. Collaborates with Facilities and Environmental Services departments to ensure the cleanliness and functionality of this service area.
  • Serves as an accessible point of contact for patients wishing to share their observations, suggestions, compliments and concerns with a Patient Relations Advocate.

Credentials and Qualifications:

  • High School Diploma/GED.
  • Two years of demonstrable experience providing empathetic, face-to-face customer care in a professional, customer service, and customer care environment. Competency in the use of Microsoft Office, Word and Outlook is required.

Preferred:

  • Healthcare customer service experience preferred, but not required.

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