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Patient Relations Advocate Jobs (NOW HIRING)

Moffitt

$19.65 - $29.94/hr

Summary The Patient Relations Advocate serves the patients, families and staff of the cancer center by providing guidance and support with the goal of building and maintaining a high-quality patient ...

Moffitt

Patient Relations Advocate

Long Beach, CA · On-site

$19.65 - $29.94/hr

Summary The Patient Relations Advocate serves the patients, families and staff of the cancer center by providing guidance and support with the goal of building and maintaining a high-quality patient ...

Parkland Community Health Plan

$65 - $95/hr

Must have two (2) years of experience working in a Patient Relations/Advocacy, Quality, healthcare regulatory environment, healthcare (general), business, or a related profession.* Prefer five (5) ...

CVS Health

Patient Relations Manager

Lansing, MI · On-site

$21.10 - $40.90/hr

Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...

CVS Health

Patient Relations Manager

Independence, MO · On-site

$21.10 - $40.90/hr

Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...

Sinai Chicago

PATIENT RELATIONS & EXPERIENCE

Chicago, IL

$16 - $20.50/hr

As a frontline caregiver, the Patient Relations Advocate serves as a liaison or bridge to address patient complaints/grievances through a prompt investigation process that requires timely ...

Sinai Chicago

PATIENT RELATIONS & EXPERIENCE

Chicago, IL · On-site

$16 - $20.50/hr

As a frontline caregiver, the Patient Relations Advocate serves as a liaison or bridge to address patient complaints/grievances through a prompt investigation process that requires timely ...

CVS Health

Patient Relations Analyst

Chicago, IL · On-site

$21.10 - $44.99/hr

Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...

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Patient Relations Advocate information

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How much do patient relations advocate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient relations advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What is a patient relations advocate?

A Patient Relations Advocate is a healthcare professional who acts as an intermediary between patients and healthcare providers to ensure that patients' concerns, needs, and rights are addressed. They help resolve complaints, answer questions about policies or procedures, and work to improve the overall patient experience. Patient Relations Advocates also educate patients about their rights, assist with navigating the healthcare system, and help facilitate communication between patients, families, and medical staff. Their goal is to promote patient satisfaction and ensure high-quality care.

What are the key skills and qualifications needed to thrive as a patient relations advocate?

To thrive as a Patient Relations Advocate, you need strong interpersonal communication, conflict resolution skills, and a background in healthcare or customer service, often supported by a bachelor's degree. Familiarity with hospital information systems, electronic health records (EHRs), and complaint management software is typically required. Empathy, active listening, and problem-solving abilities help you build trust with patients and effectively address their concerns. These competencies are crucial for ensuring positive patient experiences, resolving issues efficiently, and promoting overall satisfaction in healthcare environments.

What are some common challenges faced by patient relations advocates, and how are they addressed in the workplace?

Patient Relations Advocates often encounter challenges such as resolving complex complaints, navigating sensitive patient concerns, and balancing the interests of patients and healthcare providers. To address these, advocates typically receive ongoing training in conflict resolution and effective communication. They work closely with clinical staff, administration, and legal teams to ensure patient issues are addressed promptly and empathetically. Regular team meetings and support from leadership also help advocates manage difficult cases and maintain a positive work environment.

What is the difference between Patient Relations Advocate vs Patient Advocate?

AspectPatient Relations AdvocatePatient Advocate
CredentialsTypically requires healthcare or communication-related certificationsOften requires healthcare, legal, or social work certifications
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, insurance companies, legal settings
Employer & IndustryHealthcare providers, hospitalsHealthcare organizations, legal aid, insurance
Search & Comparison IntentCustomer service, patient support rolesPatient rights, legal support, advocacy

While both roles focus on patient support, a Patient Relations Advocate primarily handles communication and resolving patient concerns within healthcare settings. A Patient Advocate often has a broader scope, including legal rights and navigating healthcare systems. Understanding these differences helps in choosing the right career path or job search focus.

More about Patient Relations Advocate jobs

What job categories do people searching Patient Relations Advocate jobs look for?

The top searched job categories for Patient Relations Advocate jobs are:

Infographic showing various Patient Relations Advocate job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 69% Full Time, 19% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,997 per year, or $20.7 per hour.

Patient Relations Advocate

Moffitt

On-site

$19.65 - $29.94/hr

Full-time

Re-posted 3 days ago

Key responsibilities

  • Provide guidance and support to patients, families, and staff to build and maintain a high-quality patient experience.

  • Interpret and educate patients, families, and staff about patient rights and responsibilities, and respond to complaints and grievances.

  • Communicate clearly and openly, and resolve complaints, grievances, and official requests or correspondence.

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times' Top Workplaces.

Summary

The Patient Relations Advocate serves the patients, families and staff of the cancer center by providing guidance and support with the goal of building and maintaining a high-quality patient experience. This position is the cancer center resource for patients, families, guests and staff for interpretation and education of patient rights and responsibilities. This position functions in compliance with cancer center policy and CMS and Joint Commission guidelines as they pertain to the receipt, documentation and response to patient complaints and grievances.

The Ideal Candidate:

  • Has excellent customer service skills.
  • Is Fluent in the use of Microsoft Word, Excel and Outlook.
  • Has experience with medical scheduling software
  • Possess excellent soft skills and interpersonal skills.

Responsibilities:

  • Communicate clearly and openly.
  • Resolve complaints, grievances and other official requests and correspondence.
  • Responds to requests by patients, faculty, staff and support personnel.

Credentials and Qualifications:

  • High school Diploma or Equivalent required; bachelor's degree preferred.
  • Minimum of three (3) years of demonstrated professional success in conflict resolution, mediation and/or crisis communication and resolution
  • Notary Public Certification Preferred but not required.

Salary Range

$19.65 - $29.94

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.


We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Moffitt Career Site

If you have the vision, passion, and dedication to contribute to our mission,then we have a place for you!

1. Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

2. Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email atHRReceptionists@moffitt.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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