ZipRecruiter

Log In

1

Patient Relations Advocate Jobs (NOW HIRING)

Inova

Patient Relations Specialist

Falls Church, VA · On-site

$60K - $93K/yr

  • Medical

  • Dental

  • Vision

Included in this advocate role is significant subject matter expertise to ensure our organization is compliant with Americans with Disabilities Act (ADA) and other governing bodies. Patient Relations ...

Stamford Health

Sr. Patient Relations Partner

Stamford, CT

$16.50 - $21.25/hr

The Sr. Patient Relations Partner will provide advocacy and support with a high level of service for patients and their families. They will act as a liaison between patients, their families and ...

Stamford Health

Sr. Patient Relations Partner

Stamford, CT · On-site

$16.50 - $21.25/hr

The Sr. Patient Relations Partner will provide advocacy and support with a high level of service for patients and their families. They will act as a liaison between patients, their families and ...

Stamford Health

Sr. Patient Relations Partner

Stamford, CT

$16.50 - $21.25/hr

The Sr. Patient Relations Partner will provide advocacy and support with a high level of service for patients and their families. They will act as a liaison between patients, their families and ...

St. Barnabas

Director Patient Relations

Bronx, NY · On-site

  • PTO

A visible and participatory leadership presence aligning role with the Patient Advocate Team to ... The Director of Patient Relations is responsible for daily operations for the Concierge * Promote a ...

Parkland Health

Must have two (2) years of experience working in a Patient Relations/Advocacy, Quality, healthcare regulatory environment, healthcare (general), business, or a related profession. * Prefer five (5) ...

Socket.dev

Director Patient Relations

Manhattan, NY · On-site

$150 - $230/hr

  • PTO

A visible and participatory leadership presence aligning role with the Patient Advocate Team to ... The Director of Patient Relations is responsible for daily operations for the Concierge * Promote a ...

Oak St. Health

Analyst,Patient Relations

New Britain, CT · On-site

$21.10 - $44.99/hr

Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...

Oak St. Health

Analyst, Patient Relations

New Haven, CT · On-site

$21.10 - $44.99/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...

previous pagenext page

Showing results 21-40

All JobsHealthcare JobsHospital JobsPatient Advocate JobsPatient Relations Advocate Jobs

Patient Relations Advocate information

See salary details

$14

$20

$31

How much do patient relations advocate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient relations advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What is a patient relations advocate?

A Patient Relations Advocate is a healthcare professional who acts as an intermediary between patients and healthcare providers to ensure that patients' concerns, needs, and rights are addressed. They help resolve complaints, answer questions about policies or procedures, and work to improve the overall patient experience. Patient Relations Advocates also educate patients about their rights, assist with navigating the healthcare system, and help facilitate communication between patients, families, and medical staff. Their goal is to promote patient satisfaction and ensure high-quality care.

What are the key skills and qualifications needed to thrive as a patient relations advocate?

To thrive as a Patient Relations Advocate, you need strong interpersonal communication, conflict resolution skills, and a background in healthcare or customer service, often supported by a bachelor's degree. Familiarity with hospital information systems, electronic health records (EHRs), and complaint management software is typically required. Empathy, active listening, and problem-solving abilities help you build trust with patients and effectively address their concerns. These competencies are crucial for ensuring positive patient experiences, resolving issues efficiently, and promoting overall satisfaction in healthcare environments.

What are some common challenges faced by patient relations advocates, and how are they addressed in the workplace?

Patient Relations Advocates often encounter challenges such as resolving complex complaints, navigating sensitive patient concerns, and balancing the interests of patients and healthcare providers. To address these, advocates typically receive ongoing training in conflict resolution and effective communication. They work closely with clinical staff, administration, and legal teams to ensure patient issues are addressed promptly and empathetically. Regular team meetings and support from leadership also help advocates manage difficult cases and maintain a positive work environment.

What is the difference between Patient Relations Advocate vs Patient Advocate?

AspectPatient Relations AdvocatePatient Advocate
CredentialsTypically requires healthcare or communication-related certificationsOften requires healthcare, legal, or social work certifications
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, insurance companies, legal settings
Employer & IndustryHealthcare providers, hospitalsHealthcare organizations, legal aid, insurance
Search & Comparison IntentCustomer service, patient support rolesPatient rights, legal support, advocacy

While both roles focus on patient support, a Patient Relations Advocate primarily handles communication and resolving patient concerns within healthcare settings. A Patient Advocate often has a broader scope, including legal rights and navigating healthcare systems. Understanding these differences helps in choosing the right career path or job search focus.

More about Patient Relations Advocate jobs

What job categories do people searching Patient Relations Advocate jobs look for?

The top searched job categories for Patient Relations Advocate jobs are:

Infographic showing various Patient Relations Advocate job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 68% Full Time, 19% Part Time, and 9% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,997 per year, or $20.7 per hour.

Patient Relations Specialist

Inova

Falls Church, VA • On-site

$60K - $93K/yr

Full-time

Medical, Dental, Vision

Re-posted 6 days ago

Inova Health System rating

7.5

Company rating: 7.5 out of 10

Based on 260 frontline employees who took The Breakroom Quiz

236th of 888 rated healthcare providers

Job description


Inova Fairfax East is looking for a dedicated Patient Relations Specialist to join the team. This role will be Full-Time Monday - Friday.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
  • Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work/Life Balance: offeringpaid time off, paid parental leave, flexible work schedules and more!

The Patient Relations Specialist is a critical role in ensuring positive interactions between Inova and our patients and families. This position is responsible for resolving patient concerns, complaints and grievances, providing excellent customer service by serving as a liaison between our teams and our patients and loved ones. Included in this advocate role is significant subject matter expertise to ensure our organization is compliant with Americans with Disabilities Act (ADA) and other governing bodies. Patient Relations Representatives will have ongoing training and education to stay updated on changes in healthcare regulations and best practices. Their expertise in these areas can contribute to better patient experiences, compliance with regulations, and the overall quality of healthcare services provided by the organization.
Job Responsibilities
  • Patient Communication:
    • Act as the primary point of contact for patients and their families, addressing inquiries and concerns promptly and professionally.
    • Provide clear and empathetic verbal and written communication to patients, ensuring they understand their rights and responsibilities and all
  • Complaint Mediation and Resolution:
    • Performs thorough investigations of complaints and grievances for leadership through detailed reviews of patient's chart.
    • Works closely with healthcare team members to resolve issues while ensuring respectful and empathetic communication.
  • Patient Satisfaction:
    • Monitor feedback and relay stories and information to the appropriate leadership and patient experience team to enhance patient satisfaction and improve the overall patient experience.
    • Identifying common trends in patient/family feedback to specific areas for improvement and escalate to leadership as appropriate.
  • Education and Support for Patients and Team Members:
    • Educate patients about available resources, services, and support programs.
    • Assist patients in navigating the healthcare system and obtaining necessary information.
  • Policy Development:
    • Assist in writing policies and compliance with healthcare regulations, policies, and procedures related to patient relations and privacy.
    • Collaborate with the compliance and legal teams to develop and update policies and procedures related to Joint Commission grievance.
  • Data Management:
    • Maintains the confidentiality of patient records and information.
    • Maintain detailed records of complaints and grievances, with all actions taken, and resolutions achieved.
  • Collaboration:
    • Collaborate with other departments, including nursing, medical staff, leadership, decedent affairs, billing, quality, medical records, compliance, safety, patient experience and ethics to address the needs of our patients and their families.
    • Works with the risk and legal department to appropriate address patient/family grievances in a timely manner.
  • Advocacy:
    • Advocate for patients of diverse backgrounds to receive the highest quality care while respecting their individual cultural backgrounds and preferences.
    • Provide attestations when necessary for patients without family or caregivers.

Additional Requirements
  • Certification - Certified Notary within 3 months of hire
  • Licensure - N/A
  • Experience - Two years of healthcare experience.
  • Education - Bachelor's Degree

About Us
We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.
Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

What Inova Health System employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply