Must have two (2) years of experience working in a Patient Relations/Advocacy, Quality, healthcare regulatory environment, healthcare (general), business, or a related profession. * Prefer five (5) ...
Must have two (2) years of experience working in a Patient Relations/Advocacy, Quality, healthcare regulatory environment, healthcare (general), business, or a related profession. * Prefer five (5) ...
Sr. Patient Relations Partner
Stamford, CT · On-site
$16.50 - $21.25/hr
The Sr. Patient Relations Partner will provide advocacy and support with a high level of service for patients and their families. They will act as a liaison between patients, their families and ...
Sr. Patient Relations Partner
Stamford, CT · On-site
$16.50 - $21.25/hr
The Sr. Patient Relations Partner will provide advocacy and support with a high level of service for patients and their families. They will act as a liaison between patients, their families and ...
Patient Relations Liaison
Portland, OR · On-site
$38.55/hr
Responsibilities The Patient Relations Liaison serves as the primary point of contact between the ... Preferred experience in patient advocacy, risk management, or a related field in healthcare. Skills:
Patient Relations Liaison
Portland, OR · On-site
$38.55/hr
Responsibilities The Patient Relations Liaison serves as the primary point of contact between the ... Preferred experience in patient advocacy, risk management, or a related field in healthcare. Skills:
Must have two (2) years of experience working in a Patient Relations/Advocacy, Quality, healthcare regulatory environment, healthcare (general), business, or a related profession. * Prefer five (5) ...
Must have two (2) years of experience working in a Patient Relations/Advocacy, Quality, healthcare regulatory environment, healthcare (general), business, or a related profession. * Prefer five (5) ...
Patient Relations Liaison
$38.55 - $47.93/hr
The Patient Relations Liaison serves as the primary point of contact between the organization and ... Preferred experience in patient advocacy, risk management, or a related field in healthcare. Skills:
Patient Relations Liaison
$38.55 - $47.93/hr
The Patient Relations Liaison serves as the primary point of contact between the organization and ... Preferred experience in patient advocacy, risk management, or a related field in healthcare. Skills:
Patient Relations Liaison
$38.55 - $47.93/hr
Responsibilities The Patient Relations Liaison serves as the primary point of contact between the ... Preferred experience in patient advocacy, risk management, or a related field in healthcare. Skills:
Patient Relations Liaison
$38.55 - $47.93/hr
Responsibilities The Patient Relations Liaison serves as the primary point of contact between the ... Preferred experience in patient advocacy, risk management, or a related field in healthcare. Skills:
COMMUNITY RELATIONS ADVOCATE
Seattle, WA · On-site
$21.30 - $22/hr
The Community Relations Advocate (CRA) will greet and check-in patients for their appointments, as well as scheduling patient appointments via the check-out process. The CRA is an integral part of ...
COMMUNITY RELATIONS ADVOCATE
Seattle, WA · On-site
$21.30 - $22/hr
The Community Relations Advocate (CRA) will greet and check-in patients for their appointments, as well as scheduling patient appointments via the check-out process. The CRA is an integral part of ...
Included in this advocate role is significant subject matter expertise to ensure our organization is compliant with Americans with Disabilities Act (ADA) and other governing bodies. Patient Relations ...
Included in this advocate role is significant subject matter expertise to ensure our organization is compliant with Americans with Disabilities Act (ADA) and other governing bodies. Patient Relations ...
Analyst,Patient Relations
$21.10 - $40.90/hr
Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...
Analyst,Patient Relations
$21.10 - $40.90/hr
Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...
Analyst,Patient Relations
Albuquerque, NM · On-site
$21.10 - $40.90/hr
Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...
Analyst,Patient Relations
Albuquerque, NM · On-site
$21.10 - $40.90/hr
Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...
Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join ... Introduce and advocate company resources to facilitate practice optimization * Ability to travel as ...
Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join ... Introduce and advocate company resources to facilitate practice optimization * Ability to travel as ...
Reporting to the Manager of Patient Relations, the Coordinator serves as a key advocate for patients and families promoting service excellence, patient rights, and continuous quality improvement ...
Reporting to the Manager of Patient Relations, the Coordinator serves as a key advocate for patients and families promoting service excellence, patient rights, and continuous quality improvement ...
Float Patient Relations Manager
Independence, MO · On-site
$21.10 - $40.90/hr
Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...
Float Patient Relations Manager
Independence, MO · On-site
$21.10 - $40.90/hr
Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...
Patient Relations Representative
Bronx, NY · On-site
$16.25 - $20.75/hr
Job Type Contract, Temporary Description A patient relations representative acts as a liaison ... Patient advocacy: Acting as a patient advocate by understanding their needs and ensuring their ...
Patient Relations Representative
Bronx, NY · On-site
$16.25 - $20.75/hr
Job Type Contract, Temporary Description A patient relations representative acts as a liaison ... Patient advocacy: Acting as a patient advocate by understanding their needs and ensuring their ...
Patient Relations Representative
$17 - $22/hr
Job Type Contract, Temporary Description A patient relations representative acts as a liaison ... Patient advocacy: Acting as a patient advocate by understanding their needs and ensuring their ...
Patient Relations Representative
$17 - $22/hr
Job Type Contract, Temporary Description A patient relations representative acts as a liaison ... Patient advocacy: Acting as a patient advocate by understanding their needs and ensuring their ...
Patient Relations Representative
$23 - $27/hr
Description A patient relations representative acts as a liaison between patients, their families ... Patient advocacy: Acting as a patient advocate by understanding their needs and ensuring their ...
Patient Relations Representative
$23 - $27/hr
Description A patient relations representative acts as a liaison between patients, their families ... Patient advocacy: Acting as a patient advocate by understanding their needs and ensuring their ...
Analyst,Patient Relations
$21.10 - $40.90/hr
Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...
Analyst,Patient Relations
$21.10 - $40.90/hr
Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...
Analyst,Patient Relations
$21.10 - $40.90/hr
Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...
Analyst,Patient Relations
$21.10 - $40.90/hr
Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...
Patient Relations Representative
New York, NY · On-site
$23 - $27/hr
A patient relations representative acts as a liaison between patients, their families, and a health ... Patient advocacy: Acting as a patient advocate by understanding their needs and ensuring their ...
Quick apply
Patient Relations Representative
New York, NY · On-site
$23 - $27/hr
A patient relations representative acts as a liaison between patients, their families, and a health ... Patient advocacy: Acting as a patient advocate by understanding their needs and ensuring their ...
Analyst,Patient Relations
Richmond, VA · On-site
$21.10 - $40.90/hr
Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...
Analyst,Patient Relations
Richmond, VA · On-site
$21.10 - $40.90/hr
Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...
Patient Relations Advocate information
See salary details
$14.18 - $15.78
5% of jobs
$17.08 is the 25th percentile. Wages below this are outliers.
$15.78 - $17.37
24% of jobs
The median wage is $18.62 / hr.
$17.37 - $18.97
26% of jobs
$18.97 - $20.56
14% of jobs
$21.33 is the 75th percentile. Wages above this are outliers.
$20.56 - $22.16
12% of jobs
$22.16 - $23.75
6% of jobs
$23.75 - $25.35
4% of jobs
$25.35 - $26.94
3% of jobs
$26.94 - $28.54
3% of jobs
$28.54 - $30.14
0% of jobs
$30.14 - $31.73
2% of jobs
$14
$20
$31
How much do patient relations advocate jobs pay per hour?
As of Jun 16, 2026, the average hourly pay for patient relations advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Patient Relations Advocate, and why are they important?
To thrive as a Patient Relations Advocate, you need strong interpersonal communication, conflict resolution skills, and a background in healthcare or customer service, often supported by a bachelor's degree. Familiarity with hospital information systems, electronic health records (EHRs), and complaint management software is typically required. Empathy, active listening, and problem-solving abilities help you build trust with patients and effectively address their concerns. These competencies are crucial for ensuring positive patient experiences, resolving issues efficiently, and promoting overall satisfaction in healthcare environments.
What is the difference between Patient Relations Advocate vs Patient Advocate?
| Aspect | Patient Relations Advocate | Patient Advocate |
|---|---|---|
| Credentials | Typically requires healthcare or communication-related certifications | Often requires healthcare, legal, or social work certifications |
| Work Environment | Hospitals, clinics, healthcare facilities | Hospitals, insurance companies, legal settings |
| Employer & Industry | Healthcare providers, hospitals | Healthcare organizations, legal aid, insurance |
| Search & Comparison Intent | Customer service, patient support roles | Patient rights, legal support, advocacy |
While both roles focus on patient support, a Patient Relations Advocate primarily handles communication and resolving patient concerns within healthcare settings. A Patient Advocate often has a broader scope, including legal rights and navigating healthcare systems. Understanding these differences helps in choosing the right career path or job search focus.
What is a Patient Relations Advocate?
A Patient Relations Advocate is a healthcare professional who acts as an intermediary between patients and healthcare providers to ensure that patients' concerns, needs, and rights are addressed. They help resolve complaints, answer questions about policies or procedures, and work to improve the overall patient experience. Patient Relations Advocates also educate patients about their rights, assist with navigating the healthcare system, and help facilitate communication between patients, families, and medical staff. Their goal is to promote patient satisfaction and ensure high-quality care.
What are some common challenges faced by Patient Relations Advocates, and how are they addressed in the workplace?
Patient Relations Advocates often encounter challenges such as resolving complex complaints, navigating sensitive patient concerns, and balancing the interests of patients and healthcare providers. To address these, advocates typically receive ongoing training in conflict resolution and effective communication. They work closely with clinical staff, administration, and legal teams to ensure patient issues are addressed promptly and empathetically. Regular team meetings and support from leadership also help advocates manage difficult cases and maintain a positive work environment.
More about Patient Relations Advocate jobs
What job categories do people searching Patient Relations Advocate jobs look for? The top searched job categories for Patient Relations Advocate jobs are:
Parkland Health and Hospital System rating
8.1
Based on 87 frontline employees who took The Breakroom Quiz
69th of 872 rated healthcare providers
Job description
Location: Main Hospital Bldg - 1st Flr
Primary Purpose
Serve as an institutional ambassador charged with the solicitation, reception, management, and timely resolution of visitor and patient feedback, to include complaints, grievances, compliments and suggestions.
Minimum Specifications
Education
Experience
Certification/Registration/Licensure
Skills or Special Abilities
Responsibilities
Job Accountabilities
Requisition ID: 987214
Primary Purpose
Serve as an institutional ambassador charged with the solicitation, reception, management, and timely resolution of visitor and patient feedback, to include complaints, grievances, compliments and suggestions.
Minimum Specifications
Education
- Must have a Bachelors degree in health care, business or related field, or have it completed within 24 months of hire date.
- Prefer a Masters degree in health care or related field.
Experience
- Must have two (2) years of experience working in a Patient Relations/Advocacy, Quality, healthcare regulatory environment, healthcare (general), business, or a related profession.
- Prefer five (5) years of experience working in a health care environment, or related field, with three (3) working in advocacy.
- Experience in complaint management, mediation, conflict negotiation, data management, interpersonal communication, and crisis intervention strongly preferred.
Certification/Registration/Licensure
- Certified Patient Experience Professional (CPXP) designation is preferred.
Skills or Special Abilities
- Must have knowledge and be able to support the hospitals mission, philosophy, values and vision.
- Must have excellent interpersonal relationship skills including communication (oral and written).
- Must have excellent customer service intuition and skills.
- Must have keen analytical and problem-solving skills.
- Must demonstrate ability to empathize and relate to individuals of diverse backgrounds.
- Must be a diplomatic communicator with the ability to interact with staff and clients in an objective, non-judgmental manner.
- Must be able to de-escalate emotionally charged situations, and also maintain own composure in emotionally charged and/or stressful situations.
- Must be able to effectively represent clients and maintain confidentiality in all circumstances.
- Must be capable of analyzing data in the development of resources and tools for departmental customers.
- Must be able to meet deadlines in a fast-paced environment.
- Must be able to work both independently and as a team member and/or leader.
- Must be able to handle stressful situations in a professional and empathetic manner.
- Must be able to demonstrate basic computer skills.
Responsibilities
- In partnership with relevant and appropriate senior leaders and/or managers, manages ownership of complaints, and grievances to from inception to resolution. Leads thorough investigation of complaints and grievances on matters that are that are often complex, highly sensitive, and that require well developed analytical skills and extensive follow-up.
- Writes response letters to grievances in accordance with regulatory guidelines.
- Uses critical thinking skills to be able to quickly and thoroughly address patient feedback in accordance with organizational procedures and regulatory guidelines.
- Serves as a consultant to health system staff on patient and/or visitor complaints requiring immediate attention.
- Maintains compliance with CMS regulatory requirements for management and closure of complaints and grievances.
- Serves as a role model and leader in the support a patient/customer focused culture.
- Assists in the interpretation of patient complaint and grievance data for clinical partners.
- Day-to-day usage and execution of the steps of the complaint management system(s) to ensure the effective and efficient tracking of all patient complaint activity.
- Liaises with assigned patient care areas, serving as a resource for regulatory and practice standards related to the management of complaints and grievances.
- Utilizes customer post feedback and trends to facilitate system improvements to better meet the consumers needs and shares this information with the local departments on a routine basis. Utilize findings from complaint and grievance investigations to make recommendations for identified service or operational changes.
- Serves as committee representative for assigned areas as warranted.
- Using appropriate data and reports, monitors healthcare complaint and grievance market/site climate and identify any patterns or trends in patient relations activity to propose solutions to address.
- Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland. Assists with special projects or other duties as assigned, including, but not limited to assisting in development of policies and procedures for the department and organization.
- Participates in the identification of candidates for possible inclusion on patient advisory council(s).
- In line with budgetary constraints and maintaining fiscal responsibility, reviews requests and makes determinations related to the provision of service recovery items to patients and guests.
- Provides technical and practical training to hospital and clinic employees on use of complaint management and patient relations resources.
Job Accountabilities
- Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
- Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
- Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
Requisition ID: 987214
What Parkland Health and Hospital System employees say
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Get the full story on Breakroom
About Parkland Health and Hospital System
Sourced by ZipRecruiter
Parkland Health and Hospital System, based in Dallas, TX, US, is a reputed entity in the healthcare industry. Accessible through their website parklandhealth.org, this distinguished organization operates within the public sector, primarily providing medical care and services. Parkland Health was founded with a mission to take healthcare to people who need it the most and ever since its inception it has staunchly adhered to this principle. The hospital is acknowledged for its unyielding dedication to patient care, its world-class staff, and its innovative medical breakthroughs. Alongside its traditional healthcare offerings, Parkland also provides specialized services such as burn treatment and poison control, cementing their position as a comprehensive provider of critical care.
Industry
Hospitals
Company size
10,000+ Employees
Headquarters location
Dallas, TX, US
Year founded
1954