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Patient Advocates Jobs (NOW HIRING)

The Assistance Fund

Patient Advocate

Orlando, FL · Hybrid

$17/hr

The Assistance Fund is looking for Patient Advocates to join our team to help children and adults access the treatment they need to manage a life-threatening, chronic, or rare disease. Hourly Rate ...

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How much do patient advocates jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for patient advocates in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Advocate, and why are they important?

To thrive as a Patient Advocate, you need a solid understanding of healthcare systems, patient rights, and case management, often supported by a background in health sciences or social work. Familiarity with healthcare documentation systems, insurance processes, and sometimes certification such as BCPA (Board Certified Patient Advocate) is valuable. Outstanding interpersonal skills, empathy, and strong problem-solving abilities help advocates communicate effectively and resolve complex patient issues. These skills are crucial for ensuring patients receive fair, informed, and compassionate support throughout their healthcare experiences.

What is the difference between Patient Advocates vs Medical Assistants?

AspectPatient AdvocatesMedical Assistants
Required CredentialsNone mandatory; certifications like Certified Patient Advocate (CPA) are commonPost-secondary education; certification like CMA (Certified Medical Assistant) preferred
Work EnvironmentHospitals, clinics, insurance companies, patient advocacy organizationsDoctor's offices, clinics, outpatient facilities
Employer & Industry UsageHealthcare, insurance, legal settingsHealthcare providers, outpatient care
Common Search & Comparison IntentUnderstanding patient rights, navigating healthcare systemsAssisting with clinical tasks, administrative support

Patient Advocates focus on representing and supporting patients' rights and navigating healthcare systems, often requiring specialized certifications. Medical Assistants perform clinical and administrative tasks in healthcare settings, usually with formal training. While both roles work within healthcare, their responsibilities and credentials differ significantly.

What are some common challenges Patient Advocates face when working with patients and healthcare providers?

Patient Advocates often encounter challenges such as navigating complex healthcare systems, addressing communication gaps between patients and providers, and managing emotional situations with patients and families. They must balance advocating for the patient's needs while respecting medical protocols and institutional policies. Building trust and clear communication with both patients and clinical teams is essential to overcome these obstacles and ensure positive outcomes.

What are patient advocates?

Patient advocates are professionals who assist patients in navigating the healthcare system. They help patients understand their medical diagnoses, treatment options, insurance coverage, and rights. Patient advocates may also coordinate care, communicate with medical providers, and help resolve billing or service disputes. Their primary goal is to ensure that patients receive the best possible care and support throughout their healthcare journey.
More about Patient Advocates jobs
What cities are hiring for Patient Advocates jobs? Cities with the most Patient Advocates job openings:
What states have the most Patient Advocates jobs? States with the most job openings for Patient Advocates jobs include:
What job categories do people searching Patient Advocates jobs look for? The top searched job categories for Patient Advocates jobs are:
Patient Advocates jobs near you
Infographic showing various Patient Advocates job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 11% Part Time, and 9% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,997 per year, or $20.7 per hour.

Patient Advocate Team Lead

Elevate Patient Financial Solutions

San Francisco, CA

$25.80 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Elevate Patient Financial Solutions rating

8.4

Company rating: 8.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Patient Advocate Team Lead and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in {San Francisco, CA}, with a Monday-Friday schedule from 8:00 AM to 4:30 PM. Driving required, must have valid Driver's License.
Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate’s mission is to make a difference. Are you ready to be the difference?
As a Patient Advocate Team Lead, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy—meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life’s most vulnerable moments. The Team Lead provides mentoring to Patient Advocates and communicates with clients to ensure effective functioning of the operation.

Essential Duties and Responsibilities
  • Manage follow up and resolution of complex cases or those requiring the appeals process
  • Act as a mentor for other Patient Advocates and assisting in the training process for new staff
  • Being a resource for Patient Advocates questions related to process, programs, payers, etc.
  • Escalate any problems or concerns to Supervisor, Regional Director and/or Director of Operations
  • Screen uninsured hospital patients in an effort to find government programs to cover medical expenses
  • Complete the appropriate applications and following through until approved
  • Detailed, accurate and timely documentation in applicable Company programs and the hospital systems on all cases worked
  • Provide exceptional customer service skills at all times
  • Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases
  • Maintain work queue of patient accounts, as assigned
  • Collaborate with hospital staff, case managers, social workers, financial counselors
  • Attend assigned meetings with the client as needed
  • Assist in preparation of any reports that will be distributed to the client
  • Provide mentorship to other advocates as assigned by Project Manager 
  • Other duties as assigned.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
  • High School Diploma or GED required
  • Some college coursework preferred
  • Case management experience preferred
  • Adaptability when dealing with constantly changing processes, computer systems and government programs
  • Experience working with state and federal programs
  • Critical thinking skills
  • Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day
  • Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
  • Exemplary communication skills, both orally and written, to a variety of individuals
  • Ability to multitask and ability to function and make appropriate decisions in a fast-paced environment
  • Remote and Hybrid positions require a home internet connection that meets the company’s upload and download speed criteria.
Benefits
ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
  • Medical, Dental amp; Vision Insurance
  • 401K (100% match for the first 3% amp; 50% match for the next 2%)
  • 15 days of PTO
  • 7 paid Holidays
  • 2 Floating holidays
  • 1 Elevate Day (floating holiday)
  • Pet Insurance
  • Employee referral bonus program
  • Teamwork: We believe in teamwork and having fun together
  • Career Growth: Gain great experience to promote to higher roles
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employment

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