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Patient Relations Advocate Jobs (NOW HIRING)

CVS Health

Analyst, Patient Relations

New Haven, CT · On-site

$21.10 - $44.99/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...

CVS Health

Analyst,Patient Relations

New Britain, CT · On-site

$21.10 - $44.99/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team ...

Marin Community Clinics

Coordinator of Patient Relations

Novato, CA · On-site

$27.19 - $31/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reporting to the Manager of Patient Relations, the Coordinator serves as a key advocate for patients and families promoting service excellence, patient rights, and continuous quality improvement ...

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Patient Relations Advocate information

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How much do patient relations advocate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient relations advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What is a patient relations advocate?

A Patient Relations Advocate is a healthcare professional who acts as an intermediary between patients and healthcare providers to ensure that patients' concerns, needs, and rights are addressed. They help resolve complaints, answer questions about policies or procedures, and work to improve the overall patient experience. Patient Relations Advocates also educate patients about their rights, assist with navigating the healthcare system, and help facilitate communication between patients, families, and medical staff. Their goal is to promote patient satisfaction and ensure high-quality care.

What are the key skills and qualifications needed to thrive as a patient relations advocate?

To thrive as a Patient Relations Advocate, you need strong interpersonal communication, conflict resolution skills, and a background in healthcare or customer service, often supported by a bachelor's degree. Familiarity with hospital information systems, electronic health records (EHRs), and complaint management software is typically required. Empathy, active listening, and problem-solving abilities help you build trust with patients and effectively address their concerns. These competencies are crucial for ensuring positive patient experiences, resolving issues efficiently, and promoting overall satisfaction in healthcare environments.

What are some common challenges faced by patient relations advocates, and how are they addressed in the workplace?

Patient Relations Advocates often encounter challenges such as resolving complex complaints, navigating sensitive patient concerns, and balancing the interests of patients and healthcare providers. To address these, advocates typically receive ongoing training in conflict resolution and effective communication. They work closely with clinical staff, administration, and legal teams to ensure patient issues are addressed promptly and empathetically. Regular team meetings and support from leadership also help advocates manage difficult cases and maintain a positive work environment.

What is the difference between Patient Relations Advocate vs Patient Advocate?

AspectPatient Relations AdvocatePatient Advocate
CredentialsTypically requires healthcare or communication-related certificationsOften requires healthcare, legal, or social work certifications
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, insurance companies, legal settings
Employer & IndustryHealthcare providers, hospitalsHealthcare organizations, legal aid, insurance
Search & Comparison IntentCustomer service, patient support rolesPatient rights, legal support, advocacy

While both roles focus on patient support, a Patient Relations Advocate primarily handles communication and resolving patient concerns within healthcare settings. A Patient Advocate often has a broader scope, including legal rights and navigating healthcare systems. Understanding these differences helps in choosing the right career path or job search focus.

More about Patient Relations Advocate jobs

What job categories do people searching Patient Relations Advocate jobs look for?

The top searched job categories for Patient Relations Advocate jobs are:

Infographic showing various Patient Relations Advocate job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 68% Full Time, 19% Part Time, and 9% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,997 per year, or $20.7 per hour.

Patient Relations Assistant

US Department of Veterans Affairs

Orlando, FL • On-site

Other

This job post has expired today. Applications are no longer accepted.

U.S. Department Of Veterans Affairs rating

8.1

Company rating: 8.1 out of 10

Based on 672 frontline employees who took The Breakroom Quiz

50th of 294 rated public sector bodies

Job description

Patient Relations Assistant

The Patient Relations Assistant (PRA) plays a key role in supporting the Veterans Experience Office. The Patient Relations Assistant will report to the Supervisory Patient Relations Assistant, Veterans Experience, with daily work assignments often coordinated by the Lead Patient Relations Assistant. The PRA provides basic information to patients and visitors, leads facility tours, assists patients and family members to appointments, as well as engages with current patients through rounding. PRA outpatient rounding consists of visiting waiting areas to engage with patients and identify any service recovery needs, liaise with appropriate services for resolution or escalate need if greater support is required. Duties consist of but are not limited to the following:

  • Provide basic information to Veterans and visitors in person and via telephone. This includes directions, forms, and operating hours.
  • Provide facility tours for key stakeholders. These tasks will involve frequent walking throughout the campus as well as pushing wheelchairs and assisting with other mobility equipment (walkers, etc.).
  • Assess patient needs by rounding in waiting areas, hallways and community spaces and asking patients and visitors how things are going and what can be done to make their experience more positive.
  • PRA will work in collaboration with Service Level Advocates in each area to resolve patient concerns quickly.
  • Review daily inpatient census reports to identify newly admitted patients and meet with patients to provide a welcome to the Orlando VA Healthcare System, and an overview of services offered.
  • Identify any concerns or gaps in care and notify the appropriate parties for immediate resolution.
  • Provide telephone coverage in a back-up capacity in the Veteran Experience Office during staff absences.
  • Serve as a key member of the Veteran Experience Office assisting with resources.
  • Review comments from V-Signals surveys daily and ensure actionable items are directed to the appropriate service.
  • PRA will participate in the identification and implementation of Veteran Experience improvement projects.
  • Incumbent deals with patient complaints and grievances on a regular and recurring basis, the chosen course of action may require the use of many alternatives.
  • The incumbent has personal contact with patients and visitors, staff, and stakeholders. These contacts and the preparation of responses written require a high level of oral and written communication skills.
  • Functions as a liaison between patients and staff of the OVAHCS also providing Veterans, their family members, visitors, and caregivers with an experience that fulfills the mission of the organization.
  • Will have frequent personal contact with patients, visitors, family members, contractors, stakeholders, volunteers, and VA facility staff.
  • Provides the customer with consistent information according to established policies and procedures. Handles all pertinent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.

Work Schedule: Sunday - Saturday, 0730-4:30PM

Locations: Orlando, Lake Baldwin, and Daytona Florida

Telework: Not Authorized

Virtual: This is not a virtual position.

Position Description/PD#: Patient Relations Assistant/ PD07508A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Authorized

Permanent Change of Station (PCS): Not Authorized

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