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Patient Relations Advocate Jobs (NOW HIRING)

Moffitt

PT RELATIONS REP

Long Beach, CA · On-site

$16 - $21.83/hr

Serves as an accessible point of contact for patients wishing to share their observations, suggestions, compliments and concerns with a Patient Relations Advocate. Credentials and Qualifications:

Moffitt

PT RELATIONS REP

Long Beach, CA · On-site

$16 - $21.83/hr

Serves as an accessible point of contact for patients wishing to share their observations, suggestions, compliments and concerns with a Patient Relations Advocate. Credentials and Qualifications:

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How much do patient relations advocate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for patient relations advocate in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.12 per hour, depending on experience, location, and employer.

What is a patient relations advocate?

A Patient Relations Advocate is a healthcare professional who acts as an intermediary between patients and healthcare providers to ensure that patients' concerns, needs, and rights are addressed. They help resolve complaints, answer questions about policies or procedures, and work to improve the overall patient experience. Patient Relations Advocates also educate patients about their rights, assist with navigating the healthcare system, and help facilitate communication between patients, families, and medical staff. Their goal is to promote patient satisfaction and ensure high-quality care.

What are the key skills and qualifications needed to thrive as a patient relations advocate?

To thrive as a Patient Relations Advocate, you need strong interpersonal communication, conflict resolution skills, and a background in healthcare or customer service, often supported by a bachelor's degree. Familiarity with hospital information systems, electronic health records (EHRs), and complaint management software is typically required. Empathy, active listening, and problem-solving abilities help you build trust with patients and effectively address their concerns. These competencies are crucial for ensuring positive patient experiences, resolving issues efficiently, and promoting overall satisfaction in healthcare environments.

What are some common challenges faced by patient relations advocates, and how are they addressed in the workplace?

Patient Relations Advocates often encounter challenges such as resolving complex complaints, navigating sensitive patient concerns, and balancing the interests of patients and healthcare providers. To address these, advocates typically receive ongoing training in conflict resolution and effective communication. They work closely with clinical staff, administration, and legal teams to ensure patient issues are addressed promptly and empathetically. Regular team meetings and support from leadership also help advocates manage difficult cases and maintain a positive work environment.

What is the difference between Patient Relations Advocate vs Patient Advocate?

AspectPatient Relations AdvocatePatient Advocate
CredentialsTypically requires healthcare or communication-related certificationsOften requires healthcare, legal, or social work certifications
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, insurance companies, legal settings
Employer & IndustryHealthcare providers, hospitalsHealthcare organizations, legal aid, insurance
Search & Comparison IntentCustomer service, patient support rolesPatient rights, legal support, advocacy

While both roles focus on patient support, a Patient Relations Advocate primarily handles communication and resolving patient concerns within healthcare settings. A Patient Advocate often has a broader scope, including legal rights and navigating healthcare systems. Understanding these differences helps in choosing the right career path or job search focus.

More about Patient Relations Advocate jobs

What job categories do people searching Patient Relations Advocate jobs look for?

The top searched job categories for Patient Relations Advocate jobs are:

Infographic showing various Patient Relations Advocate job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 69% Full Time, 19% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,997 per year, or $20.7 per hour.

Patient Relations Representative

Northside Hospital Inc.

Canton, GA

$13 - $16.75/hr

Full-time

Re-posted 11 days ago

Northside Hospital rating

7.3

Company rating: 7.3 out of 10

Based on 450 frontline employees who took The Breakroom Quiz

305th of 898 rated healthcare providers

Job description

Overview

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

Processes complaints and concerns brought forward by patients, families and visitors.  Serves as the initial representative for the organization during the grievance process and identifies options for resolution.  Provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer's needs.  Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances.  The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations. 

Schedule: As needed basis

Qualifications

REQUIRED

 

  • High School diploma or equivalent education (GED) or post-secondary education
  • Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting
  • Ability to type a minimum of 30 words per minute

    •  PREFERRED

  • Associates, Bachelors or Master's Degree in Social Science, Business Administration, Health Administration, Education or related field
  • Demonstrated knowledge and skill with the Microsoft Office Suite application (specifically Microsoft Word, Microsoft Excel and Microsoft Teams)
  • Functional knowledge of patient registration, electronic health record and other patient information software/applications
  • Bilingual (Spanish preferred)
  • Strong interpersonal, organizational, and customer service skills
  • Excellent written and oral communication skills
  • Strong problem-solving skills and ability to work independently
    • Work Hours (EX:7AM-7PM):7-3:30, 8-4:30 9-5:30, 10-6:30 or 2:30-11pWeekend Requirements:Yes- Rotating BasisOn-Call Requirements:NoEmployment Type: OTHER

    What Northside Hospital employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Northside Hospital

    Sourced by ZipRecruiter

    * 288-bed hospital, offering a full range of services including comprehensive and interventional stroke care, preventative and corrective cardiac care, full-service orthopedic and spine treatment, an ER 24/7®, and general surgery * As one of the first hospitals in the area to achieve Atrial Fibrillation Certification (SCPC), our technologically advanced hospital allows our highly skilled physicians, nursing and caregivers to serve our growing community * Northside Hospital was the first nationally recognized Comprehensive Stroke Center in Pinellas County and nationally recognized for quality and safety by earning an 'A' rating from the Leapfrog Group

    Industry

    Hospitals

    Company size

    10,000+ Employees

    Headquarters location

    Atlanta, GA, US

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