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Patient Service Navigator Jobs (NOW HIRING)

Cogent Biosciences

Patient Access Navigator

Waltham, MA · On-site

$21.50 - $29.50/hr

Cogent Biosciences is searching for compassionate and highly motivated Patient Access Navigators to establish the inaugural Patient Services team. The Patient Access Navigators will be responsible ...

Bannerhealth

As a Patient Services Navigator you will provide personalized coordination, clarification, and ... service and recovery skills. PREFERRED QUALIFICATIONS Bachelor's degree in related field preferred.

AIDS Healthcare Foundation

Patient Navigator

Fort Worth, TX · On-site

$19.25 - $26/hr

These services are provided outside of outpatient/ambulatory medical care, case management, or non ... The Patient Navigator assists clients with completing initial Ryan White enrollment, six-month Ryan ...

AIDS Healthcare Foundation

Patient Navigator

Fort Worth, TX · On-site

$19.25 - $26/hr

These services are provided outside of outpatient/ambulatory medical care, case management, or non ... The Patient Navigator assists clients with completing initial Ryan White enrollment, six-month Ryan ...

OCH

Patient Navigator

Springfield, MO · On-site

$20/hr

... preventive services to all patients in an atmosphere of compassion, respect, and dignity, with a ... The Patient Navigator is responsible for guiding patients through the healthcare system, offering ...

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Patient Service Navigator information

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How much do patient service navigator jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for patient service navigator in the United States is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.20 per hour, depending on experience, location, and employer.

What is the difference between Patient Service Navigator vs Medical Scheduler?

AspectPatient Service NavigatorMedical Scheduler
CredentialsHigh school diploma; some roles may require certification in healthcare or patient navigationHigh school diploma; often on-the-job training
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare providers, patient advocacy organizationsMedical practices, hospitals, outpatient centers
Primary RoleAssist patients with navigating healthcare services, providing support and informationSchedule patient appointments, manage calendars, coordinate provider availability

While both roles support healthcare operations, Patient Service Navigators focus on guiding patients through their healthcare journey, whereas Medical Schedulers primarily handle appointment coordination. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a Patient Service Navigator, and why are they important?

To thrive as a Patient Service Navigator, you need a background in healthcare administration or a related field, excellent organizational skills, and knowledge of patient care processes. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and insurance verification tools is typically required. Outstanding interpersonal communication, active listening, and problem-solving abilities help you build trust and effectively guide patients through the healthcare system. These skills ensure patients receive timely, coordinated care and a positive experience, which is crucial for healthcare outcomes and satisfaction.

What are some common challenges faced by Patient Service Navigators, and how can they be addressed?

Patient Service Navigators often encounter challenges such as managing a high volume of patient inquiries, coordinating care among multiple providers, and addressing patient concerns with empathy and efficiency. Navigators can address these challenges by maintaining strong organizational skills, utilizing electronic health records effectively, and staying updated on available resources for patients. Regular team meetings and ongoing training also help navigators stay prepared to handle complex patient needs and improve the overall patient experience.

What are the responsibilities of a patient navigator?

A patient service navigator assists patients in understanding their healthcare options, coordinates appointments, and helps them access resources and support services. They communicate with medical staff, provide education about treatment plans, and ensure patients navigate the healthcare system effectively, often requiring strong communication and organizational skills.

What does a patient care navigator do?

A patient care navigator helps patients understand and access healthcare services, coordinate appointments, and manage treatment plans. They often communicate with medical staff, provide emotional support, and ensure patients follow their care instructions, improving overall healthcare experience.

What qualifications do I need to be a care navigator?

To become a Patient Service Navigator, candidates typically need a high school diploma or equivalent, along with strong communication and organizational skills. Some roles may require healthcare-related certifications or experience in customer service or medical settings.

What is the salary of a patient navigator?

The salary of a patient service navigator typically ranges from $35,000 to $55,000 per year, depending on experience, location, and healthcare setting. Some roles may offer additional benefits such as healthcare coverage and flexible schedules.

What are Patient Service Navigators?

Patient Service Navigators are professionals who help patients navigate the healthcare system by providing guidance, support, and resources throughout their medical journey. They assist with scheduling appointments, understanding treatment plans, coordinating care among providers, and addressing any barriers to care such as insurance or transportation issues. Their main goal is to ensure that patients receive timely, efficient, and compassionate care, reducing confusion and stress during the healthcare process.
More about Patient Service Navigator jobs
What job categories do people searching Patient Service Navigator jobs look for? The top searched job categories for Patient Service Navigator jobs are:
Patient Service Navigator jobs near you
Patient Access Navigator

Patient Access Navigator

Cogent Biosciences

Waltham, MA • On-site

$21.50 - $29.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Who We Are:
Cogent Biosciences is a publicly traded biotechnology company focused on developing novel precision therapies to treat a broad range of patients with unmet medical needs. Cogent's lead program, bezuclastinib, is designed to selectively and potently inhibit exon 17 mutations found within the KIT receptor tyrosine kinase, including KIT D816V. KIT D816V is responsible for driving a rare and serious condition called Systemic Mastocytosis, and exon 17 mutations are also found in patients with gastrointestinal stromal tumors (GIST), a type of cancer with strong dependence on oncogenic KIT signaling. Bezuclastinib has exhibited promising initial data across all three trials: APEX in AdvSM, SUMMIT in NonAdvSM and PEAK in GIST, including an encouraging safety profile across 600+ patients in single agent and combination dosing.
The Role: Cogent Biosciences is searching for compassionate and highly motivated Patient Access Navigators to establish the inaugural Patient Services team. The Patient Access Navigators will be responsible for delivering a high-touch, patient-centered access experience across the prescription fulfillment journey. The Patient Access Navigator will own the end-to-end patient experience within an assigned geographic region and partners closely with patients, caregivers, healthcare providers (HCPs), specialty pharmacies, internal field teams, and external patient services partners to ensure timely access to therapy and continuity of care. While primarily remote/office-based (depending on location), the Patient Access Navigator will support limited non-promotional on-site visits to HCP offices, when appropriate, to support complex access, reimbursement or care coordination needs. The successful candidate will have deep experience with insurance navigation, reimbursement problem-solving, affordability support, cross-functional collaboration (both internal and external) and operational excellence. Cogent is seeking empathetic, dedicated, operational-minded and genuinely patient-focused team members to support the anticipated launch of bezuclastinib. This is a home-office based role with a twice weekly (Monday and Wednesday) in-office presence at the Waltham Headquarters.
Responsibilities:
  • Serve as the primary point of contact and case owner for patients and caregivers navigating insurance coverage, reimbursement, and access to therapy
  • Guide patients and HCP offices through benefits verification, prior authorization, appeals, and coverage requirements
  • Proactively identify and resolve access barriers to minimize time-to-therapy and prevent treatment delays or abandonment
  • Educate patients and caregivers on insurance coverage, financial responsibility, and available affordability or assistance programs using approved resources
  • Monitor patient access milestones from referral through therapy initiation and continuation
  • Deliver a high-touch, empathetic patient experience through personalized communication, active listening, and proactive follow-up
  • Maintain long-term relationships with patients, caregivers, and HCPs throughout the treatment journey
  • Support treatment continuation by addressing access-related challenges that arise over time
  • Provide product and disease education focused on the treatment experience and access journey
  • Collaborate closely with internal field teams, market access colleagues, safety, and compliance partners to ensure a coordinated and consistent patient experience
  • Coordinate with HCP offices, specialty pharmacies, health insurance plans and external patient services vendors to resolve access, reimbursement, and logistical issues
  • Conduct non-promotional on-site visits to HCP offices, when appropriate, to support complex patient access cases, clarify reimbursement requirements, or improve operational coordination related to patient access
  • Communicate timely, clear updates to patients, caregivers, and HCPs regarding case status and next step
  • Apply program business rules, standard operating procedures, and work instructions to deliver consistent, compliant, and high-touch patient services experience
  • Document all patient interactions, access milestones, and case outcomes accurately within the Customer Relationship Management (CRM) system
  • Maintain confidentiality of patient health information and ensure compliance with all applicable laws, regulations, and company policies, including HIPAA
  • Ensure all interactions with HCP offices, including on-site engagements, are conducted in a non-promotional manner and in alignment with approved patient services scope and compliance guidance
  • Support adverse event and product complaint reporting in accordance with established procedures
  • Ability to travel up to 15% in each calendar year for customer or company meetings

Qualifications:
  • Minimum of 5 years of experience in patient services, access navigation, reimbursement support, or case management within the healthcare or pharmaceutical/biotechnology industry
  • Experience may include roles in patient access services, reimbursement support, case management, social work, or patient support programs
  • Demonstrated expertise in private payer, Medicare Part D, and Medicaid reimbursement structures and processes
  • Experience coordinating with patients, HCP offices, specialty pharmacies, health insurance plans and patient services vendors
  • Proficiency with CRM systems (e.g., Salesforce) and ability to quickly learn internal workflows and systems
  • Strong organizational skills with the ability to manage multiple patient cases and priorities simultaneously
  • Excellent written and verbal communication skills with a patient-centered, empathetic approach
  • Proficiency in Microsoft Excel, Word, and Outlook
  • Oncology and/or rare disease experience
  • Demonstrated success improving patient access outcomes, such as reducing time-to-therapy or treatment abandonment

Salary Range:
$170k - $200k USD
Target Bonus: 15%
Exact compensation will vary based on skills, experience, and location.
Our Locations
Waltham, MA: Our headquarters is located in the Greater Boston life sciences community, with an open, collaborative office environment designed to support teamwork and connection. Employees benefit from convenient on-site amenities, including free on-site parking and gym facilities in the building.
Boulder, CO: Our Boulder location is home to Cogent's discovery research organization and a key scientific hub with strong leadership based on site. Situated in the greater Denver-Boulder biopharmaceutical corridor, this office plays a central role in advancing our discovery efforts and pipeline.
Our Offer To You
At Cogent Biosciences, we offer a competitive salary, bonus, and ongoing stock awards, alongside a benefits package that sets us apart. We cover 100% of medical, dental, and vision premiums for you and your family, and help reduce out-of-pocket costs by funding up to 75% of in-network deductibles. Our benefits also include a 401(k) match with immediate vesting, generous paid time off, 12 weeks of fully paid parental leave, paid family and medical leave for all employees regardless of location, and company-paid short-term disability coverage for up to 20 weeks. Additional perks like wellness programs, tuition reimbursement, and inclusive family-forming support help you thrive at work and beyond.
We are proud to be an Equal Opportunity Employer. Our goal is to have a diverse workforce. We do not discriminate on the basis of race, age, color, religion, national origin, gender, sexual orientation, gender identity or expression, veteran status or disability, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

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