ZipRecruiter

Log In

1

Patient Service Navigator Jobs (NOW HIRING)

Signature Health

Patient Navigator

Willoughby, OH · On-site

$18.50 - $25.25/hr

The Patient Navigator is responsible for ensuring patients have support in overcoming barriers that ... Provide a comprehensive explanation of the breadth of services provided at Signature Health ...

Signature Health Inc

Patient Navigator

Kirtland, OH

$18.50 - $25.25/hr

The Patient Navigator is responsible for ensuring patients have support in overcoming barriers that ... Provide a comprehensive explanation of the breadth of services provided at Signature Health ...

Porch Light Health

Patient Navigator

Denver, CO · On-site

$20.50 - $28/hr

While not providing clinical services, counseling, case management, or social work services, the Patient Navigator plays a critical role in supporting patient engagement, retention, and successful ...

New

HALO Precision Diagnostics

Patient Navigator

Annandale, VA · On-site

$23 - $32/hr

Patient Navigator Saving Lives with Early Detection HALO Precision Diagnostics (HALO Dx) At HALO ... Register patients and coordinate scheduling for follow-up visits and related services. * Establish ...

Cogent Biosciences

Patient Access Navigator

Waltham, MA · On-site

$21.50 - $29.50/hr

Cogent Biosciences is searching for compassionate and highly motivated Patient Access Navigators to establish the inaugural Patient Services team. The Patient Access Navigators will be responsible ...

Cogent Biosciences

Patient Access Navigator

Waltham, MA · On-site +1

$21.50 - $29.50/hr

Cogent Biosciences is searching for compassionate and highly motivated Patient Access Navigators to establish the inaugural Patient Services team. The Patient Access Navigators will be responsible ...

AIDS Healthcare Foundation

Patient Navigator

Fort Worth, TX · On-site

$19.25 - $26/hr

These services are provided outside of outpatient/ambulatory medical care, case management, or non ... The Patient Navigator assists clients with completing initial Ryan White enrollment, six-month Ryan ...

next page

Showing results 1-20

All JobsPatient Service Navigator Jobs

Patient Service Navigator information

See salary details

$13

$24

$38

How much do patient service navigator jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for patient service navigator in the United States is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.20 per hour, depending on experience, location, and employer.

What is the difference between Patient Service Navigator vs Medical Scheduler?

AspectPatient Service NavigatorMedical Scheduler
CredentialsHigh school diploma; some roles may require certification in healthcare or patient navigationHigh school diploma; often on-the-job training
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare providers, patient advocacy organizationsMedical practices, hospitals, outpatient centers
Primary RoleAssist patients with navigating healthcare services, providing support and informationSchedule patient appointments, manage calendars, coordinate provider availability

While both roles support healthcare operations, Patient Service Navigators focus on guiding patients through their healthcare journey, whereas Medical Schedulers primarily handle appointment coordination. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a Patient Service Navigator, and why are they important?

To thrive as a Patient Service Navigator, you need a background in healthcare administration or a related field, excellent organizational skills, and knowledge of patient care processes. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and insurance verification tools is typically required. Outstanding interpersonal communication, active listening, and problem-solving abilities help you build trust and effectively guide patients through the healthcare system. These skills ensure patients receive timely, coordinated care and a positive experience, which is crucial for healthcare outcomes and satisfaction.

What are some common challenges faced by Patient Service Navigators, and how can they be addressed?

Patient Service Navigators often encounter challenges such as managing a high volume of patient inquiries, coordinating care among multiple providers, and addressing patient concerns with empathy and efficiency. Navigators can address these challenges by maintaining strong organizational skills, utilizing electronic health records effectively, and staying updated on available resources for patients. Regular team meetings and ongoing training also help navigators stay prepared to handle complex patient needs and improve the overall patient experience.

What are Patient Service Navigators?

Patient Service Navigators are professionals who help patients navigate the healthcare system by providing guidance, support, and resources throughout their medical journey. They assist with scheduling appointments, understanding treatment plans, coordinating care among providers, and addressing any barriers to care such as insurance or transportation issues. Their main goal is to ensure that patients receive timely, efficient, and compassionate care, reducing confusion and stress during the healthcare process.
More about Patient Service Navigator jobs
What job categories do people searching Patient Service Navigator jobs look for? The top searched job categories for Patient Service Navigator jobs are:
Patient Service Navigator jobs near you
Infographic showing various Patient Service Navigator job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,669 per year, or $24.4 per hour.
Patient Navigator

Patient Navigator

Signature Health

Willoughby, OH • On-site

$18.50 - $25.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Job Type
Full-time
Description
At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

  • Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
  • Robust earned paid time off program (PTO)
  • Federal Loan Forgiveness Program (available on eligible roles)
  • Professional Development Support
SCOPE OF ROLE
Reporting to the Program Manager, Patient Navigation, the Patient Navigator is responsible for providing an exceptional experience for new and returning SH patients, as well as other vulnerable patient populations such as patients recently discharged from an inpatient setting. The Patient Navigator is responsible for ensuring patients have support in overcoming barriers that may prevent engagement, act as a primary point of contact, and provide thorough explanation, coordination and linkage to needed medical and behavioral health services. The Patient Navigator is expected to positively impact the patient attrition rate of these patient populations while on-going provider/clinician relationships are being developed.
HOW YOU'LL SUCCEED
  • Effectively establish positive and supportive relationships with patients by phone by providing resources, addressing dissatisfaction, advocating and resolving barriers to care.
  • Provide a comprehensive explanation of the breadth of services provided at Signature Health, including Primary Care, Behavioral Health, Dental and Pharmacy.
  • Document all patient encounters in the EHR in a timely manner while thoroughly recording billable interventions utilized.
  • Work collaboratively with patient's care teams, once established, to ensure quality integrated care.
  • Consistently meet expectations for productivity, including hours of billable services provided, number of patient outreach attempts, and a demonstrated positive impact on patient retention.
  • Ensure excellent attendance with minimal unplanned time off/call-offs.
  • Facilitate referrals as appropriate based on the patient's expressed needs and preferences, as well as is needed to overcome financial and transportation related barriers to care.
  • Ensure all patient registration items, required data and documents are consistently and accurately captured and updated as needed in the EHR.
  • Accurately schedule all of Signature Health's available services while ensuring provider/clinician schedules are effectively managed.
  • Proficient in Epic, our EHR, and other platforms necessary to complete assigned tasks.
  • Demonstrate dependability, patience, kind and professional communication, and willingness to assist colleauges.
  • Protect patient confidentiality and right to privacy by adhering to HIPAA regulations at all times.
Requirements
KNOWLEDGE & EXPERIENCE
  • High School diploma required. Associates degree in a related field preferred.
  • Two years of experience in a behavioral health environment or equivalent education required.
  • Experience working within and EHR preferred. Epic experience a plus.
  • QMHS, Peer support, advocacy or other direct patient service experience preferred.
  • Verbal and written fluency in Spanish and English a plus.
WORKING CONDITIONS
  • Work is normally performed in a typical interior/office/clinical work environment.
  • While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
  • Possible exposure to blood borne pathogens while performing job duties.
  • Requires periods of sitting, standing, telephone, and computer work.
  • Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
  • Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
  • Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
  • Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
  • Possible exposure to blood borne pathogens while performing job duties.
  • Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
  • Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.
All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.

Apply