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Customer Service Navigator Jobs (NOW HIRING)

NeuroNav

Service Navigator

American Canyon, CA · Remote

$22.25 - $29.25/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

San Diego, CA · On-site +1

$21 - $27.50/hr

Company Description What You'll Do As a Service Navigator, you will be responsible for guiding ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

Pleasanton, CA · Remote

$22 - $29/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

San Diego, CA · On-site +1

$21 - $27.50/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

American Canyon, CA · On-site +1

$22.25 - $29.25/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

San Diego, CA · Remote

$21 - $27.50/hr

Company Description What You'll Do As a Service Navigator, you will be responsible for guiding ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

San Diego, CA · Remote

$21 - $27.50/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

Oakland, CA · On-site +1

$22.75 - $29.75/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

Los Angeles, CA · Remote

$21.25 - $28/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

American Canyon, CA · On-site +1

$22.25 - $29.25/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

American Canyon, CA · Remote

$22.25 - $29.25/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

CA · Remote

$20.25 - $26.50/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

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Customer Service Navigator information

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$13

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$33

How much do customer service navigator jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for customer service navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

How does a Customer Service Navigator typically handle escalated customer issues, and what support is available from the team?

Customer Service Navigators are often the first point of contact for complex or escalated customer concerns. When handling these situations, they assess the issue, gather relevant information, and utilize resources such as knowledge bases or escalation protocols to ensure a satisfactory resolution. They work closely with supervisors, technical specialists, and other departments to address customer needs efficiently. Regular team meetings and ongoing training provide additional support, helping Navigators stay updated on best practices and solutions for challenging scenarios.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, account directors, or technical support managers, with salaries exceeding $70,000 annually. These positions typically require advanced skills, experience, and sometimes industry-specific certifications, and may involve overseeing teams or handling complex client issues.

What are Customer Service Navigators?

Customer Service Navigators are professionals who help customers navigate complex processes, systems, or services within an organization. They provide guidance, answer questions, resolve issues, and ensure that customers have a positive experience from start to finish. Their role often involves coordinating between departments, clarifying information, and assisting customers in accessing the right resources. Customer Service Navigators are essential in industries like healthcare, insurance, and government services, where procedures can be complicated and confusing for clients.

What jobs pay 4000 a week without a degree?

Customer Service Navigators typically do not earn $4,000 a week without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, negotiation skills, or business acumen rather than formal education. Most jobs offering such high weekly pay require significant experience, certifications, or entrepreneurial effort.

What are the key skills and qualifications needed to thrive as a Customer Service Navigator, and why are they important?

To thrive as a Customer Service Navigator, you need strong communication, problem-solving, and organizational skills, often supported by a high school diploma or equivalent and prior customer service experience. Familiarity with customer relationship management (CRM) systems, call center software, and knowledge base tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These abilities are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining positive brand reputation.

How much does a flight navigator make?

A flight navigator, a role in aviation responsible for navigation and safety, typically earns between $70,000 and $120,000 annually depending on experience, airline, and certifications. The position requires specialized training and often involves working irregular hours and in high-pressure environments.

What is the job of a navigator?

A customer service navigator helps clients find resources, solve problems, and access services by providing guidance and support. They often work in healthcare, social services, or community organizations, using communication and problem-solving skills to assist individuals effectively.
More about Customer Service Navigator jobs
What states have the most Customer Service Navigator jobs? States with the most job openings for Customer Service Navigator jobs include:
What job categories do people searching Customer Service Navigator jobs look for? The top searched job categories for Customer Service Navigator jobs are:
Customer Service Navigator jobs near you
Infographic showing various Customer Service Navigator job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 81% In-person, 5% Hybrid, and 14% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.
Patient Service Navigator

Patient Service Navigator

Froedtert South, Inc.

Pleasant Prairie, WI • On-site

$26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Froedtert South rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

404th of 877 rated healthcare providers

Job description

Patient Service Navigator Responsibilities:

The Patient Service Navigator works in conjunction with the providers and clinic staff to take care of the clinic and patients' referral and administrative needs.

  • Manage/schedules referral appointments for patients at the time of visit for specialists, therapy and diagnostic testing.
  • Provides f/u to patients for referral appointments.
  • Answer multiple phone lines.
  • Process phone calls, mail, emails and fax requests from patients, providers, other departments/clinics, external organizations.
  • Conduct appropriate follow-up with patients via phone or mail.
  • Communicate applicable messages to clinic staff.
  • Register and schedule patients for appointments maximizing the provider's schedule.
  • Verify insurance coverage and obtain appropriate insurance referrals and authorizations.
  • Check in/outpatients.
  • Entering and updating patient data into system programs accurately.
  • Collecting, processing, and recording payments.
  • Providing accurate and complete information to the billing office.

Patient Service Navigator Requirements:

  • High School or Equivalent (GED)
  • 1 year
  • Possess a pleasant and professional attitude and appearance.
  • Demonstrate exceptional customer service behavior.
  • Display excellent face-to-face, telephone, and written communication skills.
  • Have comprehensive keyboard skills and computer knowledge.
  • Demonstrate proficiency in multi-tasking, time management, organization, attention to detail, quality, independent problem solving, and critical thinking.
  • Flexible with work schedule, reliable, and a team player.

Salary Range: $17.00 to $26.00/hr (based on experience)

  • Night and evening shift differential
  • Lead differential

Benefits:

  • Medical, dental and vision benefits available
  • 403(b) company match available
  • Tuition reimbursement
  • Employee discount program
  • Competitive PTO

What Froedtert South employees say

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