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Customer Service Navigator Jobs (NOW HIRING)

NeuroNav

Service Navigator

American Canyon, CA · Remote

$22.25 - $29.25/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

San Diego, CA · On-site +1

$21 - $27.50/hr

Company Description What You'll Do As a Service Navigator, you will be responsible for guiding ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

San Diego, CA · Remote

$21 - $27.50/hr

Company Description What You'll Do As a Service Navigator, you will be responsible for guiding ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

American Canyon, CA · On-site +1

$22.25 - $29.25/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

San Diego, CA · On-site +1

$21 - $27.50/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

Los Angeles, CA · Remote

$21.25 - $28/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

San Diego, CA · Remote

$21 - $27.50/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

Oakland, CA · On-site +1

$22.75 - $29.75/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

Pleasanton, CA · Remote

$22 - $29/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

American Canyon, CA · Remote

$22.25 - $29.25/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

American Canyon, CA · On-site +1

$22.25 - $29.25/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

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How much do customer service navigator jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for customer service navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

How does a Customer Service Navigator typically handle escalated customer issues, and what support is available from the team?

Customer Service Navigators are often the first point of contact for complex or escalated customer concerns. When handling these situations, they assess the issue, gather relevant information, and utilize resources such as knowledge bases or escalation protocols to ensure a satisfactory resolution. They work closely with supervisors, technical specialists, and other departments to address customer needs efficiently. Regular team meetings and ongoing training provide additional support, helping Navigators stay updated on best practices and solutions for challenging scenarios.

What jobs make $3,000 a month without a degree?

Customer Service Navigator roles typically do not require a degree and can pay around $3,000 or more per month, especially with experience and strong communication skills. Other jobs that may reach this income level without a degree include sales positions, administrative roles, and certain skilled trades like HVAC or plumbing, which often require certifications or apprenticeships. Income varies based on location, experience, and industry demand.

What are Customer Service Navigators?

Customer Service Navigators are professionals who help customers navigate complex processes, systems, or services within an organization. They provide guidance, answer questions, resolve issues, and ensure that customers have a positive experience from start to finish. Their role often involves coordinating between departments, clarifying information, and assisting customers in accessing the right resources. Customer Service Navigators are essential in industries like healthcare, insurance, and government services, where procedures can be complicated and confusing for clients.

What are the key skills and qualifications needed to thrive as a Customer Service Navigator, and why are they important?

To thrive as a Customer Service Navigator, you need strong communication, problem-solving, and organizational skills, often supported by a high school diploma or equivalent and prior customer service experience. Familiarity with customer relationship management (CRM) systems, call center software, and knowledge base tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These abilities are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining positive brand reputation.
More about Customer Service Navigator jobs
What states have the most Customer Service Navigator jobs? States with the most job openings for Customer Service Navigator jobs include:
What job categories do people searching Customer Service Navigator jobs look for? The top searched job categories for Customer Service Navigator jobs are:
Customer Service Navigator jobs near you
Infographic showing various Customer Service Navigator job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.
Service Navigator - State Service Center

Service Navigator - State Service Center

Goodwill of Delaware and Delaware County

Smyrna, DE

$17.25 - $22.75/hr

Full-time

Posted 15 days ago

Job description

NOW HIRING
Service Navigator
Smyrna State Service Center – Delaware Division of Social Services
Smyrna, DE • Full-Time • Monday – Friday, 8:00 AM – 5:00 PM
Do you have a genuine passion for people — a deep commitment to showing up for others, especially those facing life’s hardest moments? Are you driven by the belief that every person deserves to be treated with dignity and care? The Smyrna State Service Center is looking for a Service Navigator who brings both heart and skill to this essential role — connecting Delaware residents with the programs and community resources they need to move forward.
What You’ll Do
  • Safely transport clients to and from essential services including TANF, SNAP, Medicaid, POC Childcare Assistance, food banks, and caseworker appointments — a valid driver’s license and clean driving record are required for this role.
  • Serve as the first point of contact, greeting clients warmly and guiding them through the check-in kiosk process in State Service Center lobbies.
  • Triage and assess client needs using in-depth knowledge of the division’s programs and community resources.
  • Provide referrals to appropriate agencies and community assistance programs based on each client’s situation.
  • Oversee daily lobby operations including kiosk management, waiting room environment, and informational materials.
  • Apply trauma-informed practices and de-escalation techniques when engaging with clients in high-stress situations.
  • Maintain accurate client data entry through kiosks and digital systems; prepare reports and records for leadership.
  • Coordinate with State Service Center staff to ensure seamless, client-centered service delivery.
  • Assess needs for language access and accessibility support for all clients.
  • Administer client satisfaction surveys and identify community partners to expand available support.
What We’re Looking For
  • 3 years of experience in customer service, retail, or direct service delivery — including greeting clients, assessing needs, and managing conflict.
  • Valid driver’s license with a clean driving record (required — transporting clients is a core function of this role).
  • 3 years of experience using web-based applications and digital platforms.
  • 1 year of experience in de-escalation and conflict management in a service setting.
  • 6 months of experience using a data system for entering, updating, and reporting on client records.
  • Ability to practice trauma-informed approaches and demonstrate cultural competence.
  • Knowledge of State Service Center programs, benefits programs, and community resources.
  • Experience (lived or professional) working with underserved communities and diverse individuals.
  • Strong communication skills — both written and verbal — with the ability to provide clear guidance under pressure.
Why This Role Matters
As a Service Navigator, you are far more than a point of contact — you are often the first compassionate face a struggling family sees. Your work directly shapes whether someone walks away feeling seen and supported, or lost and discouraged. If you believe in the dignity of every person and want your daily work to reflect that belief, this role was made for you.
Location
Smyrna, DE
Organization
Delaware DSS / FSS
Requirement
Valid License + Clean Record
Schedule
Mon–Fri, 8AM–5PM
This is a long-term temporary assignment through Goodwill Staffing Services.