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Customer Service Navigator Jobs (NOW HIRING)

Froedtert Health

Patient Service Navigator

Pleasant Prairie, WI · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Patient Service Navigator works in conjunction with the providers and clinic staff to take care ... Demonstrate exceptional customer service behavior. * Display excellent face-to-face, telephone, and ...

NeuroNav

Service Navigator

American Canyon, CA · Remote

$22.25 - $29.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

San Diego, CA · On-site +1

$21 - $27.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Company Description What You'll Do As a Service Navigator, you will be responsible for guiding ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

Oakland, CA · On-site +1

$22.75 - $29.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

San Diego, CA · Remote

$21 - $27.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Company Description What You'll Do As a Service Navigator, you will be responsible for guiding ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

San Diego, CA · Remote

$21 - $27.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

Los Angeles, CA · Remote

$21.25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

American Canyon, CA · On-site +1

$22.25 - $29.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

San Diego, CA · On-site +1

$21 - $27.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

American Canyon, CA · Remote

$22.25 - $29.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

American Canyon, CA · On-site +1

$22.25 - $29.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

Pleasanton, CA · Remote

$22 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

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All JobsCustomer Service Navigator Jobs

Customer Service Navigator information

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$13

$22

$33

How much do customer service navigator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What is a customer service navigator?

Customer Service Navigators are professionals who help customers navigate complex processes, systems, or services within an organization. They provide guidance, answer questions, resolve issues, and ensure that customers have a positive experience from start to finish. Their role often involves coordinating between departments, clarifying information, and assisting customers in accessing the right resources. Customer Service Navigators are essential in industries like healthcare, insurance, and government services, where procedures can be complicated and confusing for clients.

What skills and qualifications are needed to thrive as a customer service navigator?

To thrive as a Customer Service Navigator, you need strong communication, problem-solving, and organizational skills, often supported by a high school diploma or equivalent and prior customer service experience. Familiarity with customer relationship management (CRM) systems, call center software, and knowledge base tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These abilities are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining positive brand reputation.

How does a customer service navigator typically handle escalated customer issues, and what support is available from the team?

Customer Service Navigators are often the first point of contact for complex or escalated customer concerns. When handling these situations, they assess the issue, gather relevant information, and utilize resources such as knowledge bases or escalation protocols to ensure a satisfactory resolution. They work closely with supervisors, technical specialists, and other departments to address customer needs efficiently. Regular team meetings and ongoing training provide additional support, helping Navigators stay updated on best practices and solutions for challenging scenarios.
More about Customer Service Navigator jobs

What states have the most Customer Service Navigator jobs?

States with the most job openings for Customer Service Navigator jobs include:

What job categories do people searching Customer Service Navigator jobs look for?

The top searched job categories for Customer Service Navigator jobs are:

Customer Service Navigator jobs near you
Infographic showing various Customer Service Navigator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.

Patient Service Navigator

Froedtert Health

Pleasant Prairie, WI • On-site

$26/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Patient Service NavigatorResponsibilities:
The Patient Service Navigator works in conjunction with the providers and clinic staff to take care of the clinic and patients' referral and administrative needs.
  • Manage/schedules referral appointments for patients at the time of visit for specialists, therapy and diagnostic testing.
  • Provides f/u to patients for referral appointments.
  • Answer multiple phone lines.
  • Process phone calls, mail, emails and fax requests from patients, providers, other departments/clinics, external organizations.
  • Conduct appropriate follow-up with patients via phone or mail.
  • Communicate applicable messages to clinic staff.
  • Register and schedule patients for appointments maximizing the provider's schedule.
  • Verify insurance coverage and obtain appropriate insurance referrals and authorizations.
  • Check in/outpatients.
  • Entering and updating patient data into system programs accurately.
  • Collecting, processing, and recording payments.
  • Providing accurate and complete information to the billing office.
Patient Service Navigator Requirements:
  • High School or Equivalent (GED)
  • 1 year
  • Possess a pleasant and professional attitude and appearance.
  • Demonstrate exceptional customer service behavior.
  • Display excellent face-to-face, telephone, and written communication skills.
  • Have comprehensive keyboard skills and computer knowledge.
  • Demonstrate proficiency in multi-tasking, time management, organization, attention to detail, quality, independent problem solving, and critical thinking.
  • Flexible with work schedule, reliable, and a team player.
Salary Range: $17.00 to $26.00/hr (based on experience)
  • Night and evening shift differential
  • Lead differential
Benefits:
  • Medical, dental and vision benefits available
  • 403(b) company match available
  • Tuition reimbursement
  • Employee discount program
  • Competitive PTO
Froedtert logo

About Froedtert

Sourced by ZipRecruiter

Froedtert is a world-class healthcare organization based in Milwaukee, WI, United States. The company operates within the healthcare and wellness industry, providing a broad spectrum of medical services to the residents of southeastern Wisconsin and beyond. Froedtert was founded in 1980 and is an academic health network, which ripples an integrated affiliation with the Medical College of Wisconsin. The company prides itself on its cutting-edge treatments, sophisticated technology, and groundbreaking research. Froedtert’s mission is to advance health in the communities they serve, with a profound commitment towards patient care, education, research and community outreach.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Milwaukee, WI, US

Year founded

1980

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