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Customer Service Navigator Jobs (NOW HIRING)

NeuroNav

Service Navigator

Los Angeles, CA · On-site +1

$21.25 - $28/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

CA · Remote

$20.25 - $26.50/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

Oakland, CA · Remote

$22.75 - $29.75/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

NeuroNav

Service Navigator

Pleasanton, CA · On-site +1

$22 - $29/hr

What You'll Do As a Service Navigator, you will be responsible for guiding individuals with ... In addition, you will assist customers with finding tailored support services, community supports ...

Ryzen

Customer Navigator

Palo Alto, CA · On-site

$23.50 - $32/hr

Customer Navigators are responsible for providing exceptional customer service to patients and their families while on-site and over the phone at Hospital and Clinics. They provide customers ...

AtlantiCare

Health Navigator - Access Center - EHT

NJ · On-site

$19.50 - $25.50/hr

Additionally, a minimum of 2-5 years of customer service or community/public interaction required ... The Health Navigator interacts with AtlantiCare staff, affiliate physicians, and outside consumers ...

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How much do customer service navigator jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for customer service navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

How does a Customer Service Navigator typically handle escalated customer issues, and what support is available from the team?

Customer Service Navigators are often the first point of contact for complex or escalated customer concerns. When handling these situations, they assess the issue, gather relevant information, and utilize resources such as knowledge bases or escalation protocols to ensure a satisfactory resolution. They work closely with supervisors, technical specialists, and other departments to address customer needs efficiently. Regular team meetings and ongoing training provide additional support, helping Navigators stay updated on best practices and solutions for challenging scenarios.

What jobs make $3,000 a month without a degree?

Customer Service Navigator roles typically do not require a degree and can pay around $3,000 or more per month, especially with experience and strong communication skills. Other jobs that may reach this income level without a degree include sales positions, administrative roles, and certain skilled trades like HVAC or plumbing, which often require certifications or apprenticeships. Income varies based on location, experience, and industry demand.

What are Customer Service Navigators?

Customer Service Navigators are professionals who help customers navigate complex processes, systems, or services within an organization. They provide guidance, answer questions, resolve issues, and ensure that customers have a positive experience from start to finish. Their role often involves coordinating between departments, clarifying information, and assisting customers in accessing the right resources. Customer Service Navigators are essential in industries like healthcare, insurance, and government services, where procedures can be complicated and confusing for clients.

What are the key skills and qualifications needed to thrive as a Customer Service Navigator, and why are they important?

To thrive as a Customer Service Navigator, you need strong communication, problem-solving, and organizational skills, often supported by a high school diploma or equivalent and prior customer service experience. Familiarity with customer relationship management (CRM) systems, call center software, and knowledge base tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These abilities are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining positive brand reputation.
More about Customer Service Navigator jobs
What states have the most Customer Service Navigator jobs? States with the most job openings for Customer Service Navigator jobs include:
What job categories do people searching Customer Service Navigator jobs look for? The top searched job categories for Customer Service Navigator jobs are:
Customer Service Navigator jobs near you
Infographic showing various Customer Service Navigator job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.
Service Navigator

Service Navigator

NeuroNav

Los Angeles, CA • On-site, Remote

$21.25 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Company Description
We are a startup founded out of Stanford University with the mission of improving quality of life for developmentally disabled adults. If you're familiar with the space, you know just how challenging it is for people with disabilities to find and access support in their community that fits their goals. We aim to change that by combining technology with human kindness and human capital. We're hiring changemakers in this space who are committed to helping the disabled community find a sense of belonging anywhere with any goal. Learn more about our mission of inclusion here.We are a startup founded out of Stanford University with the mission of improving quality of life for developmentally disabled adults. If you're familiar with the space, you know just how challenging it is for people with disabilities to find and access support in their community that fits their goals. We aim to change that by combining technology with human kindness and human capital. We're hiring changemakers in this space who are committed to helping the disabled community find a sense of belonging anywhere with any goal. Learn more about our mission of inclusion here.
Job Description
What You'll Do
As a Service Navigator, you will be responsible for guiding individuals with developmental disabilities, and their families, through a new California Policy called Self Determination. You will lead people through a person-centered planning process, develop person-centered plans, guide them through a budgeting process, and advocate for them with Regional Centers. In addition, you will assist customers with finding tailored support services, community supports, activities, and direct support staff.
What We're Looking For
You're a fit for this role if you are a superstar customer experience professional who is passionate about NeuroNav's clients and mission. You've spent your career or studies learning how to best help and serve others. We think the right fit is more important than direct experience. We're looking for a candidate who is non-judgmental, patient, flexible, a good listener, and a team player. This is a challenging and rewarding position and experience with individuals with developmental disabilities is a must.
Qualifications
Required
  • Experience with the Developmental Disability Community (professional experience preferred)
  • Experience managing multiple customer relationships at once
  • History of time management and delivering high-quality work under pressure
  • Ability to work collaboratively with customers and co-workers
  • Passion and excitement for NeuroNav's mission
  • Patient, non-judgmental, and genuine
  • Track record of working well with diverse, multi-functional teams
  • Excellent written and verbal communication skills
  • Experience with Microsoft Office & Google Suite
  • Bachelor's Degree or equivalent work experience
  • Must have reliable high-speed internet connection, and a private work environment to protect client confidentiality

Preferred Experience
  • Experience and/or training in one (or more) of the following areas preferred:
    • Self Determination Policy in California
    • Advocacy within the Traditional System
    • Person-Centered Thinking, Planning, and/or Practices
  • Experience developing PCPs and/or IEP/ITP/IPPs
  • Multi-lingual (Spanish preferred)
  • Master of Social Work

Additional Information
This is a full-time position
Compensation: Competitive salary plus paid time off, a stipend for health, vision, and dental insurance, 401k, life insurance, and the ability to work from home
The work schedule for this position is generally Monday through Friday 9 am to 5 pm (PST) with occasional work on evenings and weekends.
Candidates must successfully complete a background check. A Confidentiality Agreement and Intellectual Property Agreement must be signed upon offer.
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