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Customer Service Navigator Jobs in Tennessee (NOW HIRING)

Covenant Health

PROTON CARE NAVIGATOR

Knoxville, TN

$17.25 - $22.25/hr

Proton Care Navigator, Proton Therapy Services Full Time, 80 Hours Per Pay Period, Day Shift ... Two (2) to three (3) years of experience in a medical setting or high volume customer call center.

Covenant Health

PROTON CARE NAVIGATOR

Knoxville, TN · On-site

$17.25 - $22.25/hr

Overview Proton Care Navigator, Proton Therapy Services Full Time, 80 Hours Per Pay Period, Day ... Two (2) to three (3) years of experience in a medical setting or high volume customer call center.

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Customer Service Navigator information

What is a customer service navigator?

Customer Service Navigators are professionals who help customers navigate complex processes, systems, or services within an organization. They provide guidance, answer questions, resolve issues, and ensure that customers have a positive experience from start to finish. Their role often involves coordinating between departments, clarifying information, and assisting customers in accessing the right resources. Customer Service Navigators are essential in industries like healthcare, insurance, and government services, where procedures can be complicated and confusing for clients.

What skills and qualifications are needed to thrive as a customer service navigator?

To thrive as a Customer Service Navigator, you need strong communication, problem-solving, and organizational skills, often supported by a high school diploma or equivalent and prior customer service experience. Familiarity with customer relationship management (CRM) systems, call center software, and knowledge base tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These abilities are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining positive brand reputation.

How does a customer service navigator typically handle escalated customer issues, and what support is available from the team?

Customer Service Navigators are often the first point of contact for complex or escalated customer concerns. When handling these situations, they assess the issue, gather relevant information, and utilize resources such as knowledge bases or escalation protocols to ensure a satisfactory resolution. They work closely with supervisors, technical specialists, and other departments to address customer needs efficiently. Regular team meetings and ongoing training provide additional support, helping Navigators stay updated on best practices and solutions for challenging scenarios.

What are popular job titles related to Customer Service Navigator jobs in Tennessee?

For Customer Service Navigator jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Service Navigator jobs in Tennessee look for?

The top searched job categories for Customer Service Navigator jobs in Tennessee are:

Customer Service Navigator jobs near you
Infographic showing various Customer Service Navigator job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Service Navigator (Part-Time/PRN)

YWCA Knoxville and the Tennessee Valley

Knoxville, TN • On-site

$15 - $18/hr

Part-time, Per diem

Re-posted 26 days ago

Job description

YWCA Knoxville & the Tennessee Valley
Position Title: Service Navigator (Part-Time/PRN)
Supervisor: Office and Guest Services Coordinator
Job Type: Part-Time, Non-Exempt
Location: 420 W Clinch Avenue, Knoxville, TN 37902
Overview
YWCA Knoxville & the Tennessee Valley is on a mission to eliminate racism and empower women across East Tennessee. Every day, we put this mission into action through life-saving and life-changing programs that support women, children and families in six counties. Rooted in the values of peace, justice, freedom, and dignity. We work to strengthen communities and create opportunities for all. We are a dynamic, mission-driven organization that values collaboration, professionalism, and service. Join a dedicated team making a meaningful impact in our community.
The Front Desk Service Navigator is responsible for maintaining a safe, well-managed environment while serving as a key point of contact for residents and community members during off-hours. As the primary point of contact, this position provides guidance, supports front desk and building operations, and helps connect individuals to appropriate resources. This role combines customer service, coordination, and independent decision-making, and is well-suited for someone who is dependable, exercises sound judgment, and takes pride in creating a positive and professional environment for others.
Duties and Responsibilities
Front Desk & Public Engagement
  • Welcome residents, visitors, and community members, creating a positive first impression
  • Serve as a steady, approachable presence during weekend, evening and overnight hours
  • Maintain a clean, organized, and professional front desk and lobby environment
  • Serve as initial point of contact for individuals seeking YWCA support and services, connecting them to appropriate resources or ensuring follow-up by program staff

Residential Support (Keys of Hope Program)
  • Support residents with building access, including verifying credentials
  • Respond to resident questions or needs and coordinate follow-up with program staff as appropriate
  • Help ensure shared spaces, including the kitchen, are closed appropriately each day and that quiet hours are maintained
  • Respect resident privacy and approach all interactions with professionalism, empathy, and respect

Safety & Building Monitoring
  • Maintain awareness of building activity through observation and security systems
  • Support adherence to visitor policies and building procedures
  • Respond appropriately to time-sensitive situations by following established protocols and notifying appropriate staff or services as needed
  • Document shift activity, observations, and any notable incidents in reporting systems

Administrative & Team Coordination
  • Complete administrative tasks including maintaining visitor logs, shift reports, and key documentation
  • Communicate updates, concerns, and follow-up items clearly to the Office & Guest Services Coordinator and appropriate staff
  • Participate in staff meetings and trainings as required
  • Ensure smooth handoff between shifts through accurate and timely documentation
  • Communicate professionally with residents, visitors, and team members
  • Assist with light office and operational tasks during shift hours as needed
  • Contribute to a respectful, collaborative, and mission-driven team environment

Qualifications
  • Demonstrate a commitment to the YWCA mission and values
  • High school diploma or equivalent required; associate degree or relevant experience preferred
  • Experience in front desk, customer service, security, or residential support roles preferred
  • Ability to work independently and reliably during weekends, evening, and overnight hours
  • Strong communication and interpersonal skills, with the ability to navigate a variety of situations professionally
  • Ability to remain composed and responsive in time-sensitive or high-pressure situations
  • Basic proficiency with phones, computers, and standard office software
  • Commitment to maintaining privacy and treating all individuals with respect

Schedule & Reporting
  • Part-time/PRN role requiring availability on weekends (Saturday - Sunday) and holidays, with additional on-call shifts that may occur during weekdays as needed.
  • Reports directly to the Office & Guest Services Coordinator

Compensation
Pay Range: $15 - $18 hourly
YWCA Knoxville & the Tennessee Valley is an equal opportunity employer and a proud United Way community partner. We are committed to building a diverse team and fostering an inclusive environment where all employees can thrive. We strongly encourage women, veterans, and individuals from historically underrepresented communities to apply.

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