ZipRecruiter

Log In

1

Customer Service Navigator Jobs (NOW HIRING)

AtlantiCare

Welcome Navigator

Galloway, NJ · On-site

$20 - $26.25/hr

POSITION SUMMARY The Welcome Navigator plays a vital role in delivering exceptional customer service to patients, visitors, team members, and the broader community as they interact with the hospital ...

AtlantiCare

Welcome Navigator

Pomona, NJ · On-site

$19.75 - $25.75/hr

POSITION SUMMARY The Welcome Navigator plays a vital role in delivering exceptional customer service to patients, visitors, team members, and the broader community as they interact with the hospital ...

AtlantiCare

Welcome Navigator

Absecon, NJ

$20 - $26.25/hr

POSITION SUMMARY The Welcome Navigator plays a vital role in delivering exceptional customer service to patients, visitors, team members, and the broader community as they interact with the hospital ...

NCCF

Healthcare Services Navigator

Silver Spring, MD

$52K - $63K/yr

The Navigator will document and monitor customer utilization and satisfaction of the wide range of ... services, and to resources that remove barriers that impact ability for individuals to receive ...

LaSante Health Center

Medicaid Navigator

Brooklyn, NY

$19 - $22/hr

Medicaid Navigator LaSante Health Center is seeking a Medicaid Navigator to help patients access ... Strong communication and customer service skills. * Comfortable using computers and EHR systems.

NCCF

Healthcare Services Navigator

Silver Spring, MD

$52K - $63K/yr

The Navigator will document and monitor customer utilization and satisfaction of the wide range of ... services, and to resources that remove barriers that impact ability for individuals to receive ...

Kunes Auto

Automotive Service Advisor

Milwaukee, WI · On-site

Service Navigator : Assist customers in understanding their vehicle's servicing needs. * Problem-Solving Mechanic : Transform customer concerns into actionable work orders for our skilled technicians.

C2 GPS- Capital Area Workforce

Career Navigator

Austin, TX

$19.50 - $25.75/hr

ESSENTIAL FUNCTIONS Performs essential workforce services and functions beginning at the customer ... The Career Navigator will conduct a one-on-one session with each new customer to identify immediate ...

next page

Showing results 1-20

People also search for

All JobsCustomer Service Navigator Jobs

Customer Service Navigator information

See salary details

$13

$22

$33

How much do customer service navigator jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for customer service navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

How does a Customer Service Navigator typically handle escalated customer issues, and what support is available from the team?

Customer Service Navigators are often the first point of contact for complex or escalated customer concerns. When handling these situations, they assess the issue, gather relevant information, and utilize resources such as knowledge bases or escalation protocols to ensure a satisfactory resolution. They work closely with supervisors, technical specialists, and other departments to address customer needs efficiently. Regular team meetings and ongoing training provide additional support, helping Navigators stay updated on best practices and solutions for challenging scenarios.

What jobs make $3,000 a month without a degree?

Customer Service Navigator roles typically do not require a degree and can pay around $3,000 or more per month, especially with experience and strong communication skills. Other jobs that may reach this income level without a degree include sales positions, administrative roles, and certain skilled trades like HVAC or plumbing, which often require certifications or apprenticeships. Income varies based on location, experience, and industry demand.

What are Customer Service Navigators?

Customer Service Navigators are professionals who help customers navigate complex processes, systems, or services within an organization. They provide guidance, answer questions, resolve issues, and ensure that customers have a positive experience from start to finish. Their role often involves coordinating between departments, clarifying information, and assisting customers in accessing the right resources. Customer Service Navigators are essential in industries like healthcare, insurance, and government services, where procedures can be complicated and confusing for clients.

What are the key skills and qualifications needed to thrive as a Customer Service Navigator, and why are they important?

To thrive as a Customer Service Navigator, you need strong communication, problem-solving, and organizational skills, often supported by a high school diploma or equivalent and prior customer service experience. Familiarity with customer relationship management (CRM) systems, call center software, and knowledge base tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These abilities are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining positive brand reputation.
More about Customer Service Navigator jobs
What states have the most Customer Service Navigator jobs? States with the most job openings for Customer Service Navigator jobs include:
What job categories do people searching Customer Service Navigator jobs look for? The top searched job categories for Customer Service Navigator jobs are:
Customer Service Navigator jobs near you
Infographic showing various Customer Service Navigator job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.
Health Insurance and Services Navigator I

Health Insurance and Services Navigator I

HealthPoint

Auburn, WA • On-site

$22.50 - $32.41/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Pay Range: $22.50 - $32.41 Hourly
Shift: Onsite, Monday - Friday, 8a-5p, seeking flexibility and additional support for events in evenings and/or Saturdays (based on office/staffing needs)
Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!
HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.
Position Summary:
The Health Insurance and Services Navigator I ensures HealthPoint patients and community members have access to vital resources such as health insurance, basic food, and transportation by assessing patients needs to connect them with necessary resources.
Compensation is dependent on skills and experience.
Your contribution to the team includes:
  • Responsible for assisting clients in recertification and applications for Medicaid, Apple Health, Qualified Health Program, Family Panning, Basic Food, Medicare Savings and other state or federal assistance programs which includes identifying and screening clients for eligibility and providing education on relevant programs
  • Maintain and develop working relationships with external organizations such as WHPF, HCA, PH, DSHS and others, to actively advocate and troubleshoot for clients
  • Adhere to exchange and navigator license requirements including recertifications, updates and annual in-service days to ensure HealthPoint's ability to continue to provide navigator services to our patients and community
  • Responsible for providing consistent documentation and patient follow to complete applications processes and ensuring correct assignment of insurance which may include helping patients switch insurance or insurance assignment by completing switch forms or contacting insurance providers directly on behalf of the patient.
  • Maintain confidentiality of patient information in line with exchange and HIPAA guidelines by properly documenting patient interactions in approved programs, and meeting with clients in private spaces where patient information can be openly shared
  • Required to review, build and work reports that may require outreach to specific patient populations to ensure HealthPoint patients are receiving eligible education on available services which includes uninsured, unengaged, and aging out reports
  • Responsible for remaining current and participating in Annual Enrollment and Open Enrollment periods which includes actively sharing information with sites on performance, updates and changes along with being a point of contact for questions
  • Represent HealthPoint at community events as determined by leadership to provide insurance, Basic Food, HealthPoint and other resources to clients.
  • Attend internal and external meetings required of the role, which may include presenting material or sharing of information
  • Assist in the development and implementation of outreach activities and materials to enhance and improve customer service and client relationships through internal and external relationships.
  • Implement strategies to collect data on service and access issues as directed through mechanisms such as surveys, questionnaires, and time logs. Identify ways to improve current systems and report the information to appropriate individuals.
  • Contribute to a positive work environment centered around teamwork, collaboration, accountability. Demonstrate respectful, professional, and appropriate behavior.
  • Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence and stewardship into appropriate programs and services.
  • Other duties as assigned by supervisor.

Must have's you'll need to be successful:
  • Technical College or Associates Degree and 1-2 years of experience with Medicaid medical insurance preferred or a combination of education and experience.
  • WHPF Certified Navigator within one (1) month of being hired.
  • Ability to speak English/Spanish preferred

Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.
HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.
  • Medical, Dental, and Vision for employees and their families/dependents
  • HSA, FSA plans
  • Life Insurance, AD&D and Disability Coverage
  • Employee Assistance Program
  • Wellness Program
  • PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
  • Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
  • 8 holidays and 3 floating holidays
  • Compassion Time Away up to 40 hours
  • Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
  • Retirement Plan with Employer Match
  • Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
  • Development and Growth Opportunities

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply