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Customer Service Navigator Jobs (NOW HIRING)

Advocate Aurora Health

Service Navigator/Social Worker

Rome, GA · On-site

$26.55 - $39.85/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Department: 37349 Atrium Health Floyd Medical Center - Cancer Navigator Status: Full time Benefits ... Coordinates the day-to-day operations for patient care and customer service activities. * Maintains ...

Advocate Aurora Health

Service Navigator/Social Worker

Rome, GA

$26.55 - $39.85/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Department: 37349 Atrium Health Floyd Medical Center - Cancer Navigator Status: Full time Benefits ... Coordinates the day-to-day operations for patient care and customer service activities. * Maintains ...

Johnson Service Group

Be Seen First

Bilingual Customer Service Representative

South San Francisco, CA · On-site

$26.50 - $33.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Johnson Service Group (JSG) is seeing a Bilingual Customer Service Navigator in South San Francisco CA. Bi-Lingual in English and one of the following languages: Spanish, Tagalog, Chinese (Mandarin ...

New

City of New York

Customer Service Case Navigator

Manhattan, NY · On-site

$18.75 - $24.75/hr

  • Medical

  • Retirement

The Principal Administrative Associates will function as Customer Service Case Navigators in the Public Service Operations Unit. Job Duties and Responsibilities: - Provide high quality customer ...

City of New York

Customer Service Case Navigator

Manhattan, NY · On-site

$18.75 - $24.75/hr

  • Medical

  • Retirement

The Principal Administrative Associates will function as Customer Service Case Navigators in the Public Service Operations Unit. Job Duties and Responsibilities: - Provide high quality customer ...

Ryzen

Customer Navigator

Palo Alto, CA · On-site

$23.50 - $32/hr

Customer Navigators are responsible for providing exceptional customer service to patients and their families while on-site and over the phone at Hospital and Clinics. They provide customers ...

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Customer Service Navigator information

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How much do customer service navigator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer service navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What is a customer service navigator?

Customer Service Navigators are professionals who help customers navigate complex processes, systems, or services within an organization. They provide guidance, answer questions, resolve issues, and ensure that customers have a positive experience from start to finish. Their role often involves coordinating between departments, clarifying information, and assisting customers in accessing the right resources. Customer Service Navigators are essential in industries like healthcare, insurance, and government services, where procedures can be complicated and confusing for clients.

What skills and qualifications are needed to thrive as a customer service navigator?

To thrive as a Customer Service Navigator, you need strong communication, problem-solving, and organizational skills, often supported by a high school diploma or equivalent and prior customer service experience. Familiarity with customer relationship management (CRM) systems, call center software, and knowledge base tools is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These abilities are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining positive brand reputation.

How does a customer service navigator typically handle escalated customer issues, and what support is available from the team?

Customer Service Navigators are often the first point of contact for complex or escalated customer concerns. When handling these situations, they assess the issue, gather relevant information, and utilize resources such as knowledge bases or escalation protocols to ensure a satisfactory resolution. They work closely with supervisors, technical specialists, and other departments to address customer needs efficiently. Regular team meetings and ongoing training provide additional support, helping Navigators stay updated on best practices and solutions for challenging scenarios.
More about Customer Service Navigator jobs

What states have the most Customer Service Navigator jobs?

States with the most job openings for Customer Service Navigator jobs include:

What job categories do people searching Customer Service Navigator jobs look for?

The top searched job categories for Customer Service Navigator jobs are:

Customer Service Navigator jobs near you
Infographic showing various Customer Service Navigator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.

New Patient Service Navigator (NPSN)

Moffitt Cancer Center

Remote

$16.91 - $24.64/hr

Full-time

Posted 16 days ago

Moffitt Cancer Center rating

8.2

Company rating: 8.2 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

55th of 887 rated healthcare providers

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.
As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times' Top Workplaces.
Summary
The New Patient Service Navigator (NPSN) is responsible for managing the end-to-end new patient access experience, including registration, insurance verification support, scheduling, and outbound follow-up. This role ensures patients move efficiently from initial contact through appointment scheduling
while minimizing barriers to care.
The NPSN operates across inbound and outbound workflows, leveraging standardized processes, technology, and clinical support resources to improve access, increase scheduling efficiency, and enhance patient engagement.
Success Measures:
• First contact scheduling rate
• Insurance verification accuracy
• Record collection completeness
• Outreach effectiveness and follow-up success
• Quality scorecard performance
• Reduction in scheduling delays
• Patient satisfaction
Minimum Education Level:
  • High School Diploma/GED

Minimum Experience Required
  • 2 years of experience in patient access, scheduling, call center or customer service
  • May require evening/weekend coverage

Minimum Skills/Specialized Training Required
  • Communication & Customer Service
  • Attention to Detail
  • Time Management & Organization
  • Problem Solving
  • Adaptability in a fast-paced environment
  • Patient-Centered Focus
  • Ability to manage high-volume inbound and outbound call activity
  • Ability to manage multiple priorities
  • Skilled at converting patient contact into scheduled appointments
  • Skilled in overcoming barriers and patient hesitation
  • Ability to maintain detailed and accurate documentation
  • Ability to meet performance targets for productivity and conversion
  • Ability to work in a metrics-driven environment while maintaining a compassionate and professional approach to patient interactions.

Preferred Experience
  • Healthcare or oncology experience
  • Experience with:
    • Insurance verification
    • Revenue cycle workflows
    • High volume scheduling environments

Salary Range
$16.91 - $24.64
Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.
We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.
Moffitt Career Site
If you have the vision, passion, and dedication to contribute to our mission,
then we have a place for you!
1. Equal Employment Opportunity
Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.
2. Reasonable Accommodation
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at HRReceptionists@moffitt.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Read more information about your EEO rights under the law.
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