Medicare Navigator Jobs (NOW HIRING)

JOB INFORMATION The Division of Aging & Independence is excited to announce two rewarding opportunities to support our mission of helping older adults, people with disabilities, and Veterans connect with essential services. Each position provides meaningful administrative and technical support, but with a distinct program focus. One MAP (Maryland Access Point) Service Navigator Non-exempt (compensatory and/or overtime eligible); full-time; 40 hours per week; Monday - Friday; 7:30 a.m

- 4:30 p.m.; full-benefits; Grant funded This position supports the Maryland Access Point (MAP) Program, which serves as a gateway to long-term care services and community resources. In this role, you will help administer MAP services and conduct Level 1 screenings to determine eligibility for long-term care supports. Supervision is received from the Director of Resource and Service Navigation

One SHIP (State Health Insurance Assistance Program) Service Navigator Non-exempt (compensatory and/or overtime eligible); full-time; 40 hours per week; Monday - Friday; 7:30 a.m. - 4:30 p.m.; full-benefits; County funded This position centers on helping residents navigate their Medicare options. In this role, you will guide individuals through Medicare eligibility, enrollment, and benefits; interpret Federal and State regulations; and support programs such as SHIP, SMP, and MIPPA

You will also identify and report potential Medicare fraud and assist with recruiting, screening, and training volunteers who support these initiatives. Supervision is received from the Director of Resource and Service Navigation. NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy.

For external hires, offers are made at the base wage rate. Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE: Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee. 11 days of Vacation leave with increase after 2 years of employment 15 days of Sick leave with unlimited annual carryover 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays) Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan).

This is part of a full range of benefits including Dental, Vision, and Flexible Spending Employee Health Center with no or low-cost primary and urgent care 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit County and Employee funded Defined Benefit Pension Plan Vesting after 5 years of service Additional service credit for eligible previous public service, military service, etc. Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program Generous Tuition Reimbursement Program Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year. For more information, visit our benefits page on the Frederick County Government job opportunities webpage.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES SPECIFIC JOB DUTIES FOR PROGRAM AREAS: State Health Insurance Assistance Program (SHIP): Provide direct customer service to help people understand their Medicare options as defined by Federal and State rules and regulations Assist with administration of the State Health Insurance and Assistance Program (SHIP), Senior Medicare Patrol Program (SMP), Medicare Improvements for Patients and Providers Act (MIPPA) Understand and be able to interpret/implement the Federal and State rules/regulations as related to Medicare eligibility, Medicare enrollment, Medicare benefits (including Medicare Parts A, B, C, and D), Medicare Supplement plans, Medicare Savings Programs, and Federal and State subsidy programs Report potential cases of Medicare fraud to the SHIP/SMP Program Coordinator and Resource & Service Navigation Department Director Assist in the recruitment, screening, and training of volunteers for SHIP and MIPPA program related volunteer opportunities that match their skills and interests Maryland Access Point Program (MAP): Assist with administration of the Maryland Access Point Program Assist with determining a person's eligibility for long term care services and supports (i.e. conduct Level 1 screen) ESSENTIAL DUTIES AND JOB RESPONSIBILITIES FOR BOTH PROGRAMS: Screen clients for government benefit programs for which they may be eligible and help them complete applications Assist with Medicare Part-D and Open Enrollment appointments and related issues as needed Provide comprehensive information/assistance to seniors, family members, Veterans, and others by phone, in person, home visits, and workshops Distribute updated resource information as appropriate; assure that all inquiries receive comprehensive, timely and accurate replies Assist with determining a person's eligibility for long term care (i.e. conduct Level 1 screen) Interview clients in person, virtually, in their homes or on the telephone to assess their needs and concerns; provide comprehensive assistance in accessing services Input data and information into various software systems; maintain accurate records of participant contacts and follow-up to determine if services were received and satisfactory/sufficient Compile and maintain a comprehensive listing of programs, services, resources and other information related to the needs and interests of persons over 60 years of age and Veterans Distribute resource information and assure that all inquiries receive comprehensive and accurate reply Educate the public, community leaders and other interested parties through public speaking and program development about resources available to the public; offer referrals to other agencies for assistance Participate in random moment time studies Collaborate with other division programs to meet needs of target population Maintain close working relationships with other local, state, federal agencies and various non-profit organizations Participate in program monitoring visits by State, Federal and local authorities Help prepare articles for publication in newsletters and the newspapers Maintain accurate records of participant contacts and follow-up to determine if services were received and satisfactory/sufficient Compile and prepare reports and statistics to meet Federal, State and County reporting requirements Identify possible funding sources and provide support to grant writing process Perform other related duties as assigned To perform this job successfully, an employee must be able to perform all essential functions satisfactorily

Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions. QUALIFICATIONS AND REQUIREMENTS The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Associate's degree in human services, social work, public administration, gerontology, or a related field Minimum of 2 years of experience in family support services, social work, or a related human services field Possession of a valid driver's license Substitutions for the above-listed required education and experience is a Bachelor's Degree in human services, social work, public administration, gerontology, or a related field.

KNOWLEDGE / SKILLS / ABILITIES: A successful incumbent operating in this role displays the following: Ability to maintain County Authorized Driver privileges Ability to obtain and maintain Community Resource Specialist-Aging/Disabilities (CRS-A/D) certification (MAP position) Ability to obtain and maintain National SHIP Counselor Certification and Medicare Open Enrollment/MedD Certification (SHIP position) Ability to effectively implement and operate a human services program Working knowledge of senior-related programs and services Ability to effectively utilize and administer the grant application process Considerable knowledge of social services and social programs available in Frederick County, especially those available to older adults and those with a disability Strong math and record-keeping skills, including the ability to accurately compile and review fiscal and statistical information and create clear, concise reports Ability to creatively solve problems and assist people with a variety of concerns on a daily basis Strong and effective spoken and written (English) communication skills, including the ability to make public presentations Ability to effectively access and use computerized systems and equipment including MS Excel and Power Point Ability to develop and maintain effective working relationships with co-workers and the general public, with special sensitivity to the needs and priorities of older individuals Discretion and good judgment in dealing with confidential and sensitive information PREFERENCE MAY BE GIVEN FOR: Current Community Resource Specialist-Aging/Disabilities (CRS-A/D) certification Current National SHIP Counselor certification Current Medicare Open Enrollment/MedD Certification Secondary language skills in Spanish, ASL, or another spoken language Experience working in an Aging and Disability Resource Center Experience in the process of Medicare Part D Open Enrollment and/or use of the Medicare.gov website PHYSICAL REQUIREMENTS / WORKING CONDITIONS: While working in this position, the employee is frequently sitting, walking, reaching, performing repetitive motions, and driving; and occasionally lifting up to 20 pounds While working in this position, the employee is constantly working indoors and occasionally outdoors ADDITIONAL INFORMATION / EXAMINATION PROCESS Failure to meet or maintain the minimum qualifications or additional requirements may result in disciplinary action up to and including termination Ability to arrange own frequent travel to meetings, work locations, and events as needed, including occasional urgent or time-sensitive situations Available for varied working hours as needed to accommodate meetings and other commitments May be scheduled to work during an emergency to support County operations This position is subject to random drug testing, excluding marijuana EXAMINATION MAY INCLUDE: An evaluation of training and qualifications One or more interviews A pre-employment drug test excluding marijuana A pre-employment fingerprint supported background investigation Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to Recruitment@FrederickCountyMD.gov