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Patient Service Navigator Jobs (NOW HIRING)

Mercy

Navigator - vSubstance Use Recovery Program (F/T Days)

$20.25 - $26.50/hr

... service. Navigator will perform a wide variety of duties to provide clerical, call center, data ... The Navigator also supports the daily operations of the clinic with patient registration, check-in ...

AnMed

Orthopedic Services Navigator

Anderson, SC · On-site

$17.50 - $23.75/hr

The Orthopedic Services Navigator provides guidance of unique orthopedic surgical patients through ... Collects data related to patient outcomes for Ortho Scorecard and presents to Ortho Service Dept ...

HALO Precision Diagnostics

Patient Navigator

Annandale, VA · On-site

$23 - $32/hr

Patient Navigator Saving Lives with Early Detection HALO Precision Diagnostics (HALO Dx) At HALO ... Register patients and coordinate scheduling for follow-up visits and related services. * Establish ...

Cogent Biosciences

Patient Access Navigator

Waltham, MA · On-site

$21.50 - $29.50/hr

Cogent Biosciences is searching for compassionate and highly motivated Patient Access Navigators to establish the inaugural Patient Services team. The Patient Access Navigators will be responsible ...

Cogent Biosciences

Patient Access Navigator

Waltham, MA · On-site +1

$21.50 - $29.50/hr

Cogent Biosciences is searching for compassionate and highly motivated Patient Access Navigators to establish the inaugural Patient Services team. The Patient Access Navigators will be responsible ...

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How much do patient service navigator jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for patient service navigator in the United States is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Service Navigator, and why are they important?

To thrive as a Patient Service Navigator, you need a background in healthcare administration or a related field, excellent organizational skills, and knowledge of patient care processes. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and insurance verification tools is typically required. Outstanding interpersonal communication, active listening, and problem-solving abilities help you build trust and effectively guide patients through the healthcare system. These skills ensure patients receive timely, coordinated care and a positive experience, which is crucial for healthcare outcomes and satisfaction.

What are some common challenges faced by Patient Service Navigators, and how can they be addressed?

Patient Service Navigators often encounter challenges such as managing a high volume of patient inquiries, coordinating care among multiple providers, and addressing patient concerns with empathy and efficiency. Navigators can address these challenges by maintaining strong organizational skills, utilizing electronic health records effectively, and staying updated on available resources for patients. Regular team meetings and ongoing training also help navigators stay prepared to handle complex patient needs and improve the overall patient experience.

What are Patient Service Navigators?

Patient Service Navigators are professionals who help patients navigate the healthcare system by providing guidance, support, and resources throughout their medical journey. They assist with scheduling appointments, understanding treatment plans, coordinating care among providers, and addressing any barriers to care such as insurance or transportation issues. Their main goal is to ensure that patients receive timely, efficient, and compassionate care, reducing confusion and stress during the healthcare process.

What is a patient service navigator?

A patient service navigator is a healthcare professional who assists patients in understanding their medical options, coordinating appointments, and navigating insurance and healthcare systems. They often work in hospitals or clinics, requiring strong communication skills and knowledge of healthcare procedures.

What is the difference between Patient Service Navigator vs Medical Scheduler?

AspectPatient Service NavigatorMedical Scheduler
CredentialsHigh school diploma; some roles may require certification in healthcare or patient navigationHigh school diploma; often on-the-job training
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, clinics, hospitals
Employer & Industry UsageHealthcare providers, patient advocacy organizationsMedical practices, hospitals, outpatient centers
Primary RoleAssist patients with navigating healthcare services, providing support and informationSchedule patient appointments, manage calendars, coordinate provider availability

While both roles support healthcare operations, Patient Service Navigators focus on guiding patients through their healthcare journey, whereas Medical Schedulers primarily handle appointment coordination. Understanding these differences helps in choosing the right career path or job search focus.

More about Patient Service Navigator jobs
What job categories do people searching Patient Service Navigator jobs look for? The top searched job categories for Patient Service Navigator jobs are:
Patient Service Navigator jobs near you
Patient Service Line Navigator - Vascular Surgery

Patient Service Line Navigator - Vascular Surgery

Tampa General Hospital (TGH)

Tampa, FL • On-site

$19 - $25.75/hr

Full-time

Posted 25 days ago

Tampa General Hospital rating

7.5

Company rating: 7.5 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

273rd of 991 rated hospitals

Job description

The Patient Service Line Navigator provides a single point of contact to patients and the multidisciplinary team through which care is coordinated to achieve optimal patient outcomes. This navigator helps bridge the gaps between hospital- based services, interventional procedures and outpatient-based services to ensure the provision of appropriate patient care.
Essential Functions:
  • Provides tailored education and support to patients and caregivers regarding diagnosis, treatment options, along with collaborating with physicians/APPs to help assist with patient management.
  • Provides relevant follow-up after discharge from all interventional procedures and hospital stays to ensure patient safety and satisfaction; adjusts care delivery model based on multidisciplinary staff input and scheduling clinic visit appointments.
  • Acts as a point of contact on day of intervention, assisting patients through the inpatient stay, discharge, and post discharge appointments.
  • Review, manage and process all referrals, best practice alerts and potential external new patients to ensure appropriate follow-up.
  • Assist with service line quality projects, patient educational materials, patient outcomes and serves as a liaison for outside providers and community groups.

Qualifications
  • Depending on the needs of the service-line area, must have (1) a Bachelors in Nursing (BSN) from an accredited School of Nursing (or must obtain BSN within 2 years of hire) with licensure to practice as a Registered Nurse by the State of Florida, or (2) a MSW degree from a CSWE accredited college or Social Work program or (3) a Master's degree in Health Administration or related field.
  • Three years related work experience required.
  • BLS required.
  • Vascular Surgery and/or Dialysis Care experience as an RN.

What Tampa General Hospital employees say

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About Tampa General Hospital

Sourced by ZipRecruiter

Tampa General Hospital was named the #1 hospital in Tampa Bay by U.S. News & World Report, 2020-2021, and recognized as one of America's Best Hospital's in five medical specialties: Cardiology & Heart Surgery, Diabetes & Endocrinology, Gastroenterology & GI Surgery, Nephrology, and Orthopedics. Tampa General Hospital has been designated a Magnet Hospital by the American Nurses Credentialing Center (ANCC), the highest recognition for nursing excellence, for the fourth consecutive time - an accomplishment that fewer than one percent of hospitals nationwide have earned. TGH is accredited by The Joint Commission and was awarded disease-specific certification in five medical specialties. TGH is also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). *Air transport provided by Metro Aviation, Inc.

Industry

Hospitals

Company size

5,001 - 10,000 Employees

Headquarters location

Tampa, FL, US

Year founded

1927

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