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Virtual Navigator Jobs in Massachusetts (NOW HIRING)

Syneos Health

Nurse Navigator

Bridgewater, MA · On-site

$86 - $91/hr

As a Nurse Navigator your duties will include but are not limited to: answering numerous inbound ... Condict virtual training * Responds to patient inquiries and provide education or information to ...

New

Beacon Talent

Remote Psychiatrist

Worcester, MA · Remote

$150 - $200/hr

... deliver virtual psychiatric care. The work is primarily diagnostic evaluation and ongoing ... Coordinate with therapists, care navigators, and primary care where indicated * Document within our ...

Beacon Talent

Remote Psychiatrist

Littleton, MA · Remote

$150 - $200/hr

... deliver virtual psychiatric care. The work is primarily diagnostic evaluation and ongoing ... Coordinate with therapists, care navigators, and primary care where indicated * Document within our ...

Beacon Talent

Remote Psychiatrist

Boston, MA · Remote

$150 - $200/hr

... deliver virtual psychiatric care. The work is primarily diagnostic evaluation and ongoing ... Coordinate with therapists, care navigators, and primary care where indicated * Document within our ...

Southcoast Health

Patient Financial Navigator

Fairhaven, MA · On-site

$19.90 - $29.70/hr

Initiate and file all appropriate applications through the virtual gateway program, social security administration, and any other applicable agencies. Navigate patients and/or patients family through ...

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Virtual Navigator information

See Massachusetts salary details

$14

$25

$37

How much do virtual navigator jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for virtual navigator in Massachusetts is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $27.31 per hour, depending on experience, location, and employer.

What is a virtual navigator?

Virtual Navigators are professionals who assist individuals by providing guidance, support, and resources remotely, often through phone calls, video chats, or online platforms. Their primary role is to help clients navigate complex systems, such as healthcare, education, or social services, by answering questions, coordinating services, and connecting them to appropriate resources. Virtual Navigators leverage technology to offer personalized assistance and ensure clients receive the help they need, regardless of location.

How do virtual navigators collaborate with healthcare providers and patients to ensure seamless care coordination?

Virtual Navigators play a crucial role in bridging communication between patients and healthcare providers, often working remotely as part of a multidisciplinary team. They routinely coordinate appointments, provide follow-up information, and help patients understand their care plans, ensuring that no critical steps are missed. Effective Virtual Navigators use digital tools to track patient progress while keeping providers updated about any emerging needs or barriers. This collaborative approach not only streamlines the patient experience but also helps healthcare teams deliver more personalized and effective care.

What are the key skills and qualifications needed to thrive as a virtual navigator, and why are they important?

To thrive as a Virtual Navigator, you need strong problem-solving abilities, customer service experience, and familiarity with remote communication, often supported by a background in healthcare navigation or patient advocacy. Knowledge of telehealth platforms, electronic health records (EHR) systems, and secure messaging tools is typically required. Excellent communication, empathy, and organizational skills help individuals excel in assisting patients and coordinating care remotely. These skills ensure patients receive timely guidance and support, enabling effective navigation of complex healthcare systems from a distance.

What is the difference between Virtual Navigator vs Virtual Assistant?

AspectVirtual NavigatorVirtual Assistant
Required CredentialsBasic tech skills, possibly certifications in navigation or related fieldsAdministrative skills, often with office software proficiency
Work EnvironmentRemote, often in tech or customer service sectorsRemote, administrative or personal support roles
Employer & Industry UsageTech companies, travel agencies, customer supportBusinesses, entrepreneurs, executives
Common Search & ComparisonOften compared for remote support roles involving navigation or guidanceMore general administrative support roles

The main difference is that Virtual Navigators typically focus on guiding users through digital platforms or services, requiring specific tech skills, while Virtual Assistants handle administrative tasks, scheduling, and communication support. Both roles are remote and in the virtual support industry, but they serve different functions based on skills and employer needs.

What are popular job titles related to Virtual Navigator jobs in Massachusetts?

For Virtual Navigator jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Virtual Navigator jobs in Massachusetts look for?

The top searched job categories for Virtual Navigator jobs in Massachusetts are:

What cities in Massachusetts are hiring for Virtual Navigator jobs?

Cities in Massachusetts with the most Virtual Navigator job openings:

Virtual Navigator jobs near you
Infographic showing various Virtual Navigator job openings in Massachusetts as of July 2026, with employment types broken down into 2% Internship, 1% As Needed, 78% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $52,056 per year, or $25 per hour.

HOUSING NAVIGATOR

Worcester, MA • On-site

YWCA CENTRAL MASSACHUSETTS INC
Non-Profits • 201 - 500 employees
Learn more about YWCA CENTRAL MASSACHUSETTS INCexternal

$20 - $21.50/hr

Full-time

Re-posted 23 days ago

Job description

The Housing Navigator researches and identifies available affordable housing options and establishes strong relationships with potential landlords, housing authorities and management companies. In addition, the Housing Navigator assists participants with advocacy, basic needs, and support, sustaining housing. The Housing Navigator also supports the Housing Manager with statistical data, community outreach and reporting.
Hours: 35 hours per week, Monday through Friday 8:00am - 4:00pm with an hour lunch
  • Prospects and develops new landlord relationships to support individuals experiencing homelessness and promote successful housing stabilization.
  • Provides intensive home-based advocacy, including permanent housing planning, relocation support, landlord and tenant education, and guidance around available financial assistance.
  • Serves as a liaison between landlords, providers, and staff to support positive communication and successful occupancy.
  • Provides individual advocacy services to participants, including weekly one to one meetings, phone check ins, and virtual meetings.
  • Co develops participant action plans that focus on crisis stabilization, long term wellbeing, and sustainable goals.
  • Supports participants in identifying goals related to education, employment, childcare, and maintaining safe housing.
  • Assists with referrals to substance use, mental health, and medical services as needed.
  • Coordinates immediate and ongoing access to resources, including transportation, flex funding, crisis respite, supportive housing, and other services in collaboration with community partners.
  • Builds and maintains strong relationships with domestic and sexual violence service providers, community agencies, businesses, and informal supports within the regions served.
  • Answers calls, conducts intakes, and provides housing referrals and information to potential program participants.
  • Completes accurate data entry and submits required reports for grant compliance.
  • Addresses housing unit maintenance concerns by communicating with landlords and property management and advocating for necessary repairs.
  • Stays informed about community housing issues and maintains active partnerships with housing and social service agencies in Central Massachusetts.
  • Prepares and delivers community presentations on domestic violence and housing topics when requested.
  • Collaborates with other residential advocates as needed.
  • Performs additional duties as assigned by the Manager of Housing or YWCA management.

  • At least two years of experience in human or social services.
  • Bachelor's degree preferred, or an equivalent combination of education, training, and experience.
  • Familiarity with domestic violence and gender-based issues.
  • Strong organizational skills and the ability to demonstrate leadership.
  • Proficiency in Spanish preferred.
  • Computer literacy, including Word, Excel, and general internet use.
  • Experience working with individuals from diverse cultures and backgrounds.
  • Experience developing and delivering community presentations.
  • Familiarity with LGBTQ+, HIV AIDS, mental health, and substance use populations.
  • Access to a reliable vehicle for travel within service areas.
  • Ability to work independently and as part of a team.
  • Innovative thinking and a commitment to addressing poverty and barriers to housing.
  • Knowledge of social service systems in Greater Worcester and North Central Massachusetts.
  • Flexibility to adjust schedule to meet participant needs, which may include occasional evening or weekend hours.

YWCA is an affirmative action/equal employment opportunity employer.
Survivors of domestic or sexual violence, people of color, people with disabilities, people who are bilingual/bicultural, and members of the LGBTQ community are strongly encouraged to apply.

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