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Health Insurance Navigator Jobs in Massachusetts

Vinfen

Community Health Navigator

Allston, MA

$50K/yr

The Community Health Navigator is an active member of the Community Partner Care Team which also ... Employer-paid Short-Term Disability Insurance along with the option to purchase additional ...

Vinfen

Community Health Navigator

Somerville, MA

$21.50 - $28.25/hr

The Community Health Navigator is an active member of the Community Partner Care Team which also ... Employer-paid Short-Term Disability Insurance along with the option to purchase additional ...

Vinfen

Community Health Navigator

Allston, MA

$50K/yr

The Community Health Navigator is an active member of the Community Partner Care Team which also ... Employer-paid Short-Term Disability Insurance along with the option to purchase additional ...

Vinfen

Community Health Navigator

Somerville, MA

$21.50 - $28.25/hr

The Community Health Navigator is an active member of the Community Partner Care Team which also ... Employer-paid Short-Term Disability Insurance along with the option to purchase additional ...

Sstar

Recovery Support Navigator

Fall River, MA

$17.50 - $18.50/hr

Recovery Support Navigator Job Tracking ID: 512937-903063 Job Location: Fall River, MA Job Level ... Health insurance Life insurance Paid time off Vision insurance Flexible Spending Account ...

SSTAR

Recovery Support Navigator

Fall River, MA

$17.50 - $18.50/hr

The Recovery Support Navigator is responsible for Case Management, Network Support Facilitation ... Health insurance * Life insurance * Paid time off * Vision insurance * Flexible Spending Account

SSTAR

Recovery Support Navigator

Fall River, MA · On-site

$17.50/hr

The Recovery Support Navigator is responsible for Case Management, Network Support Facilitation ... Health insurance * Life insurance * Paid time off * Vision insurance * Flexible Spending Account

SSTAR

Recovery Support Navigator

Fall River, MA

$17.50 - $18.50/hr

The Recovery Support Navigator is responsible for Case Management, Network Support Facilitation ... Health insurance * Life insurance * Paid time off * Vision insurance * Flexible Spending Account

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All JobsHealth Insurance Navigator JobsHealth Insurance Navigator Jobs in Massachusetts

Health Insurance Navigator information

See Massachusetts salary details

$14

$25

$37

How much do health insurance navigator jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for health insurance navigator in Massachusetts is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $27.31 per hour, depending on experience, location, and employer.

What is a health insurance navigator?

A Health Insurance Navigator helps individuals and families understand their health insurance options, enroll in coverage, and navigate the complexities of health care plans. They provide free, unbiased assistance, often working with government programs like the Affordable Care Act (ACA) Marketplace. Navigators explain benefits, eligibility, and financial assistance options while ensuring compliance with regulations. They do not sell insurance but instead guide consumers in making informed decisions. Additionally, they may assist with Medicaid and CHIP applications.

What are the typical daily responsibilities of a health insurance navigator?

Health Insurance Navigators spend much of their day assisting individuals and families in understanding their health insurance options, helping them complete applications for coverage, and troubleshooting enrollment issues. They often conduct one-on-one appointments, coordinate outreach events, and collaborate with community organizations to reach underserved populations. Additionally, Navigators stay up-to-date on changing regulations and attend regular team meetings to share best practices and case updates. This role requires a balance of direct client interaction, administrative documentation, and ongoing professional development.

What are the key skills and qualifications needed to thrive as a health insurance navigator?

To thrive as a Health Insurance Navigator, you need a thorough understanding of health insurance plans, government regulations, and eligibility requirements, often supported by specialized training or certification. Familiarity with enrollment platforms, case management systems, and compliance software is typically required. Outstanding communication, problem-solving, and cultural competence are valuable soft skills that help build trust with diverse clients. These abilities are crucial for guiding individuals through complex enrollment processes and ensuring they receive appropriate coverage.

How do you become a health insurance navigator?

To become a health insurance navigator, individuals typically complete a training program approved by the Department of Health and Human Services, which covers health insurance options and regulations. They must pass a certification exam and often undergo background checks; some states may require ongoing training or recertification to maintain their status. Navigators assist consumers in understanding and enrolling in health insurance plans, often working in community-based settings or online environments.

What is the role of a health insurance navigator in healthcare?

A health insurance navigator helps individuals understand and enroll in health insurance plans, providing guidance on coverage options, eligibility, and application processes. They assist clients in navigating complex healthcare systems and often have training or certification to ensure accurate information delivery.

What are the most commonly searched types of Health Insurance Navigator jobs in Massachusetts?

The most popular types of Health Insurance Navigator jobs in Massachusetts are:

What are popular job titles related to Health Insurance Navigator jobs in Massachusetts?

For Health Insurance Navigator jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Health Insurance Navigator jobs in Massachusetts look for?

The top searched job categories for Health Insurance Navigator jobs in Massachusetts are:

Health Insurance Navigator jobs near you
Infographic showing various Health Insurance Navigator job openings in Massachusetts as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $52,056 per year, or $25 per hour.

Health Insurance Navigator

Lawrence, MA • On-site

Greater Lawrence Community Action Council
Individual, Family and Community Social Assistance • 201 - 500 employees
Learn more about Greater Lawrence Community Action Councilexternal

$19 - $20/hr

Full-time

Re-posted 19 days ago

Job description

Job Summary

The Intake/Outreach position will be assisting individuals and families to apply and recertify for health insurance. In addition, you will help the clients choose the appropriate health plans for the family. 

Essential Functions / Key Responsibilities

  • Assist with outreach and enrollment activities in a variety of settings throughout GLCAC Inc. service areas.
  • Provides outreach information for agency staff of the GLCAC, Inc. to maximize outreach activities with the staff and to avoid duplication of services.
  • Maintains computerized records of all outreach and enrollment activities.
  • Enters data into the agency’s ENGAGE database.
  • Assists clients to prepare and submit applications for new health insurance requirements. 
  • Tracks progress of clients and their applications and follow-up to maximize the number of clients that successfully obtain accurate health insurance.
  • Attends any required training sessions/meetings. 
  • Works with the Program Coordinator to submit reports required to the agency and the funding source. 
  • Works closely with other CSC Staff to continuously look for ways to improve client services as per project. 
  • Guides clients to complete applications for health insurance-related issues. 
  • Assists clients with services for participation in enrollment and referral health-related issues.
  • Provides information on federal income guidelines and qualifications and a general understanding of GLCAC, Inc. services. 
  • Maintains statistical records to reflect up-to-date information on individuals and families seeking services.
  • Provides information by answering questions and requests.
  • Update application of any additional information needed in a timely manner as necessary.
  • Provide accurate and quality customer service and information for all inquiries via phone, fax, mail, or e-mail.
  • Additional duties as requested based on program needs.
  • Flexible schedule is required to meet the needs of the program; including some evenings/weekends.

Skills and Qualifications 

  • High School degree required
  • Post-secondary training/education/work experience in human services, business, or technology desirable, and a minimum of two years of work experience in a related field.
  • Must be bilingual (English / Spanish) with great communication skills, both oral and written.
  • Proficient computer skills in Microsoft Office and familiar with maintaining a database. 
  • Must be committed to providing effective client/customer services and demonstrate self-initiative.
  • Ability to interact with a highly diversified clientele and be able to work in a high-volume office.
  • Relevant experience in the areas of outreach and enrollment and in working with clients from varying cultural/ ethnic backgrounds.
  • Must have a suitable CORI & SORI completed within the first thirty (30) days of employment.


Supervisory Responsibility:  None

Travel:  Yes; must have reliable transportation to all sites and service areas, including traveling to outreach events in greater Lawrence, Lowell, and Haverhill and providing direct services in the Lawrence, Lowell, and Haverhill office sites.

Physical Demands: This job regularly requires the employee to sit, walk and stand as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment: This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.

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