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Operations Support Analyst Jobs (NOW HIRING)

Aretum

Business Operations Support Analyst

Mclean, VA · On-site +1

$90K - $110K/yr

Job Summary Aretum is seeking a Business Operations Support Analyst to provide workforce planning, talent management, and organizational support to help maintain a highly skilled and mission-ready ...

Wsfsbank

Client Operations Support Analyst I

Newark, DE · On-site

$42K - $69K/yr

The Client Operations Analyst I is responsible for the execution and monitoring of daily Cash Distribution operational processes. This position supports critical cash logistics functions by ...

ClinDCast LLC

Operational Support Analyst

Plano, TX · On-site

$70 - $90/hr

Manage and support Adobe Admin Console operations. * Troubleshoot Adobe licensing, provisioning ... Perform log analysis and root-cause investigation. * Collaborate with IAM, Product, and Support ...

ClinDCast LLC

Operational Support Analyst

Plano, TX · On-site

Manage and support Adobe Admin Console operations. * Troubleshoot Adobe licensing, provisioning ... Perform log analysis and root-cause investigation. * Collaborate with IAM, Product, and Support ...

Media Trust

Operational Support Analyst

Mclean, VA · Remote

... Media Trusts Client Operations Group, responsible for ensuring the accurate and timely ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTs scanning ...

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Operations Support Analyst information

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How much do operations support analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for operations support analyst in the United States is $30.58, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $36.54 per hour, depending on experience, location, and employer.

What does an operations support analyst do?

An Operations Support Analyst is responsible for monitoring, maintaining, and improving the efficiency of business operations within an organization. They analyze workflow processes, resolve operational issues, and provide technical support to ensure smooth day-to-day activities. Their role often involves collaborating with different departments, preparing reports, and recommending solutions to optimize performance. Additionally, they may assist in implementing new systems or technologies to enhance productivity and support organizational goals.

What are the key skills and qualifications needed to thrive as an operations support analyst, and why are they important?

To thrive as an Operations Support Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field, often supported by a relevant degree. Familiarity with ticketing systems, data analysis tools (like Excel or SQL), and IT service management platforms (such as ServiceNow) is typically required. Excellent communication, attention to detail, and a collaborative mindset help you excel in supporting teams and resolving operational issues efficiently. These competencies are vital for ensuring smooth business operations, minimizing downtime, and delivering effective support to internal and external stakeholders.

What are some common challenges faced by operations support analysts, and how can they effectively address them?

Operations Support Analysts often encounter challenges such as managing high volumes of support requests, troubleshooting complex system issues, and balancing multiple priorities under tight deadlines. To effectively address these challenges, analysts benefit from strong organizational skills, clear communication with both technical and non-technical teams, and a proactive approach to problem-solving. Leveraging knowledge bases, documenting solutions, and continually updating technical skills also help ensure efficient and accurate support for operational processes.

What is the difference between Operations Support Analyst vs Business Analyst?

AspectOperations Support AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in business, IT, or related field; certifications like ITIL or Six Sigma are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentSupports daily operations, troubleshooting, and process improvements within IT or operations teamsAnalyzes business needs, documents requirements, and recommends solutions for organizational improvements
Employer & Industry UsageUsed across industries like finance, telecom, and IT for operational efficiencyCommon in consulting, finance, and corporate sectors for project and process analysis

The Operations Support Analyst focuses on maintaining and improving daily operational processes, often troubleshooting and supporting IT systems. In contrast, the Business Analyst concentrates on analyzing business needs and recommending solutions to enhance organizational performance. While both roles require similar educational backgrounds and certifications, their core responsibilities and work environments differ significantly.

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Operations Support Analyst jobs near you
Infographic showing various Operations Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,598 per year, or $30.6 per hour.

Business Operations Support Analyst

Aretum

Mclean, VA • On-site, Remote

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Aretum
DHS Suitability Required
Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.
Job Summary
Aretum is seeking a Business Operations Support Analyst to provide workforce planning, talent management, and organizational support to help maintain a highly skilled and mission-ready Threat Hunting workforce. This role supports the full employee lifecycle, including staffing, onboarding, training, workforce analytics, retention, and organizational planning.
Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information and must adhere to applicable safeguarding and compliance requirements.
Responsibilities
  • Support workforce planning, recruitment, staffing, onboarding, retention, and employee development initiatives.
  • Coordinate hiring activities, including position descriptions, vacancy announcements, interview processes, candidate tracking, and staffing actions.
  • Maintain workforce plans, billet inventories, organizational charts, and Table of Organization data while tracking vacancies and personnel actions.
  • Coordinate training, certifications, professional development programs, and workforce readiness activities.
  • Develop workforce reports, dashboards, and leadership briefings and analyze workforce trends to identify staffing gaps, skill needs, and talent management opportunities.

Requirements
  • BA/BS degree and 5 (+) years of relevant experience, or an equivalent combination of education and experience.
  • Experience supporting federal workforce planning, human capital management, talent management, recruitment, or organizational development activities.
  • Experience coordinating staffing actions, hiring processes, position data, personnel tracking, and workforce reporting.
  • Strong analytical and organizational skills, with the ability to identify workforce trends, staffing gaps, and resource requirements.
  • Strong communication and collaboration skills for working with branch leadership, hiring managers, Human Resources personnel, government stakeholders, and contractors.
  • Knowledge of federal human capital policies, workforce management practices, employee development, and organizational planning.

Preferred
  • Experience supporting a federal government or cybersecurity organization.
  • Experience with workforce analytics, staffing dashboards, or organizational reporting tools.
  • Familiarity with Table of Organization, billet management, succession planning, and workforce readiness activities.

Benefits
  • Salary Range: $90,000-$110,000 annually. Final compensation will be determined based on factors including education, experience, qualifications, skills, and applicable contract requirements.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

EEO Statement
Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
If you require reasonable accommodation during the hiring process due to a disability, please contact hr@aretum.com for assistance.
Equal Opportunity Employer/Veterans/Disabled

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