ZipRecruiter

Log In

1

Ombudsman Jobs (NOW HIRING)

Montana

Ombudsman Program Manager (37649)

Helena, MT

$55.90K - $75.80K/yr

The State Long Term Care Ombudsman program is authorized under the Older Americans Act (OAA) Title III Ombudsman and Title VII Ombudsman programs. This position will represent the interests of the ...

Staffactory

Legal - Ombudsman Specialist

Washington, DC · On-site

$28 - $31/hr

Legal - Ombudsman Specialist Location: Washington, DC 20004 Work Environment: Hybrid Schedule (3 days onsite / 2 days remote) Start/End Dates: 4/21/2026 - 4/20/2027 Experience: 5+ years Ombudsman ...

next page

Showing results 1-20

People also search for

All JobsOmbudsman Jobs

Ombudsman information

See salary details

$37.5K

$76.2K

$125.5K

How much do ombudsman jobs pay per year?

As of May 28, 2026, the average yearly pay for ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What Is an Ombudsman?

An ombudsman, or ombudsperson, works for an organization, such as a school, office, government agency, or medical facility, to help mediate conflicts between parties. As an ombudsman, your duties are to listen, assess, and discuss issues that arise between employees, students, or other individuals. You may help guide parties through conflict resolution training or exercises, refer people to helpful resources, and be a facilitator whenever a formal dispute needs to be resolved in the workplace. You may also be responsible for identifying potential problem areas and making suggestions for how to improve organizational structures and policies.

What are the key skills and qualifications needed to thrive as an Ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

How does an Ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

More about Ombudsman jobs
What cities are hiring for Ombudsman jobs? Cities with the most Ombudsman job openings:
What are the most commonly searched types of Ombudsman jobs? The most popular types of Ombudsman jobs are:
Who are the top companies hiring for Ombudsman jobs? The top employers for Ombudsman jobs are:
What states have the most Ombudsman jobs? States with the most job openings for Ombudsman jobs include:
What job categories do people searching Ombudsman jobs look for? The top searched job categories for Ombudsman jobs are:
What are popular job titles related to Ombudsman jobs? For Ombudsman jobs, the most frequently searched job titles are:
Ombudsman jobs near you
Infographic showing various Ombudsman job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $76,231 per year, or $36.6 per hour.
Long Term Care Ombudsman

Long Term Care Ombudsman

The Senior Alliance

Dearborn, MI

Full-time

Posted 20 days ago

Job description

Education: Bachelor’s degree in Social Work, Healthcare Administration, Gerontology or other Human Services field is preferred, Equivalent work experience may be substituted for degree. Legal/medical or a State of Michigan Social Work license is preferred.
Experience: Experience in problem solving and case work. Broad advocacy knowledge extremely helpful.
Requirements: Certification by the State Long Term Care Ombudsman as a Local Long Term Care Ombudsman or the qualifications and willingness to obtain such certification. Must have reliable transportation and valid drivers license. The Senior Alliance is a non-profit 501c(3) where philanthropy on behalf of the agency is a requirement of all employees. Perform job functions with ethics, honesty and integrity.
General Job Description: Visit all long-term care facilities in the service area on a regular basis. Visit long-term care facilities in response to complaints. Educate the public regarding all aspects of the long-term care system. Duties also include advocacy, community education, assisting individuals in accessing long-term care services, assisting in development of resident/family councils, and supporting activities of volunteer advocates. Participate in agency philanthropic activities.
Duties:
  • Routinely visit residents of long-term care facilities and ensure timely access to representatives of the Ombudsman program.
  • Assist long-term care facility residents in understanding their rights
  • Ensure equal Ombudsman treatment of all long-term care providers
  • Assist individuals seeking placement in long-term care facilities in accessing needed services
  • Represent interests of residents before government agencies and seek administrative, legal and other remedies to protect the health, safety, welfare and rights of residents
  • Establish and maintain relationships with public and private guardians, state and local law enforcement agencies, legal assistance programs, courts of competent jurisdiction and other organizations providing support or assistance to long-term care facility residents
  • Develop and maintain a relationship with the local Nursing Facility Closure team
  • Maintain confidentiality in accordance with state and federal policies
  • Working with Waiver providers for identifying NFTIs
  • Participate in all required training amp; support the development of resident and/or family councils
  • Assist older adults and their families in understanding, identifying, locating, evaluating, and/or obtaining long-term care services
  • Recruit, train, supervise and otherwise support activities related to volunteer advocates assigned to assist residents of identified long-term care facilities.
  • Ensure compliance with all state and federal service standards, program guidelines and reporting requirements
  • Other duties as assigned

Apply