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Ombudsman Jobs (NOW HIRING)

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University Ombuds

Chicago, IL · On-site

Completion of the International Ombudsman Association Certification or IOAC Course Foundations of Organizational Ombudsman Practice within six months of the first day of University employment. A ...

Harvard University

Ombuds I

Cambridge, MA · Hybrid

... Ombudsman Practice course. Outstanding communication and interpersonal skills including the ability to work well with individuals at all institutional levels, an ability to quickly develop a rapport ...

Harvard University

Ombuds I

Cambridge, MA · Hybrid

... Ombudsman Practice course. Outstanding communication and interpersonal skills including the ability to work well with individuals at all institutional levels, an ability to quickly develop a rapport ...

Harvard University

Ombuds I

Cambridge, MA · On-site

... Ombudsman Practice course. Outstanding communication and interpersonal skills including the ability to work well with individuals at all institutional levels, an ability to quickly develop a rapport ...

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Ombudsman information

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$37.5K

$76.2K

$125.5K

How much do ombudsman jobs pay per year?

As of Jun 20, 2026, the average yearly pay for ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What is the difference between Ombudsman vs Customer Service Representative?

AspectOmbudsmanCustomer Service Representative
Required CredentialsVaries; often relevant experience or certifications in dispute resolution or public administrationHigh school diploma or equivalent; customer service training
Work EnvironmentPublic agencies, organizations handling complaints, or regulatory bodiesCall centers, retail, or corporate offices
Employer & IndustryGovernment agencies, non-profits, large corporationsRetail, telecommunications, finance, and service industries

While both roles involve addressing concerns, an Ombudsman typically handles complex disputes within organizations or agencies, often requiring specialized knowledge and experience. Customer Service Representatives focus on assisting customers with inquiries and issues, usually in a more transactional setting. Understanding these differences helps clarify career paths and expectations in the customer relations and dispute resolution fields.

What are the key skills and qualifications needed to thrive as an Ombudsman, and why are they important?

To thrive as an Ombudsman, you need expertise in conflict resolution, investigative techniques, and a background in law, public administration, or a related field. Familiarity with case management systems, legal research databases, and relevant certifications such as Certified Organizational Ombudsman Practitioner (CO-OP) are valuable. Exceptional communication, impartiality, and active listening are crucial soft skills for building trust and resolving disputes fairly. These competencies are vital for ensuring transparency, protecting stakeholder rights, and promoting just outcomes in organizational or governmental settings.

Is being an ombudsman a good job?

Being an ombudsman is a professional role focused on resolving complaints and improving organizational practices, often requiring strong communication, problem-solving, and neutrality. The job can offer job stability and the opportunity to make a positive impact, but workload and emotional demands vary by organization. Certification and experience can enhance career prospects in this field.

What is the job description of the Ombudsman?

An Ombudsman is a public or private official who investigates and resolves complaints from individuals regarding government agencies, organizations, or institutions. They act as impartial mediators to ensure fair treatment, often conducting inquiries, recommending solutions, and promoting transparency. Strong communication, problem-solving skills, and knowledge of relevant policies are essential for this role.

How does an Ombudsman typically collaborate with other departments to resolve complaints effectively?

An Ombudsman often works closely with various departments such as human resources, legal, and management to conduct impartial investigations and facilitate fair resolutions. This collaboration may involve gathering documentation, interviewing staff, and clarifying policies to ensure all perspectives are considered. Strong communication skills and a commitment to confidentiality are essential, as the Ombudsman serves as a neutral intermediary who helps bridge gaps and promote a positive organizational culture.

What Is an Ombudsman?

An ombudsman, or ombudsperson, works for an organization, such as a school, office, government agency, or medical facility, to help mediate conflicts between parties. As an ombudsman, your duties are to listen, assess, and discuss issues that arise between employees, students, or other individuals. You may help guide parties through conflict resolution training or exercises, refer people to helpful resources, and be a facilitator whenever a formal dispute needs to be resolved in the workplace. You may also be responsible for identifying potential problem areas and making suggestions for how to improve organizational structures and policies.

What does an ombudsman actually do?

An ombudsman is a neutral official who investigates and resolves complaints from individuals about organizations or institutions. They facilitate communication, recommend solutions, and ensure fair treatment, often working independently from the organization’s management. The role requires strong communication skills and knowledge of relevant policies or regulations.

How can I become an ombudsman?

To become an ombudsman, candidates typically need a bachelor's degree in a relevant field such as law, public administration, or social sciences. Gaining experience in conflict resolution, customer service, or advocacy is also important, and some roles may require certification or specialized training in mediation or dispute resolution.

What is an Ombudsman?

An Ombudsman is an independent official appointed to investigate and address complaints made by individuals against organizations, particularly within the public sector or large institutions. Their main role is to ensure fairness, transparency, and accountability by resolving disputes and recommending improvements to policies or procedures. Ombudsmen act as neutral parties, providing confidential, impartial assistance to those who feel they have been treated unjustly. They do not have the power to enforce decisions but can make recommendations based on their findings. This role helps to promote trust in organizations and uphold the rights of individuals.
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What are popular job titles related to Ombudsman jobs? For Ombudsman jobs, the most frequently searched job titles are:
Ombudsman jobs near you
Infographic showing various Ombudsman job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.
Ombudsman Triage Coordinator

Ombudsman Triage Coordinator

Cleveland Clinic

Cleveland, OH

$18.88 - $28.80/hr

Other

Medical, Dental, Vision, Retirement

Posted 3 days ago

Cleveland Clinic rating

7.2

Company rating: 7.2 out of 10

Based on 886 frontline employees who took The Breakroom Quiz

328th of 873 rated healthcare providers

Job description

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As an Ombudsman Triage Coordinator, you willprovide support to patients and caregiversthrough coordinating intakes and the assignment of Ombudsman casesto ensure concerns are raised and addressed to reduce risk of negativeexperiences.You will be the first line of defense in the office, whether you are answering calls directly from patients or caregivers orassistingthose that walk in.This is an ideal role for someone with thick skin and excellent customer service skills.There are various promotional opportunities within the department and general camaraderie across the team, which helps to make the atmosphere one where everyone enjoys workingeach day.

A caregiver in this position worksMonday through Friday from 8:00am to 5:00pm.

A caregiver who excels in this role will:

  • Coordinate intake and assignment of Ombudsman cases and other related duties.
  • Take inbound calls or walk-in requests from patients or representatives, listen withempathyandmanagepatient expectationsregardingthe complaint handling process.
  • Prioritize based on urgency level, assign toappropriate Ombudsmanto meet urgency level and balance workload across team.
  • Document inquiries in complaint management systemaccordingdepartment SOP guidelines.
  • Support/complete low acuity/minimal complexity investigations.
  • Work with leadership, as needed, to satisfyissueand/or gain understanding.
  • Provide general administrative support toOmbudsman/Patient Experience department.
  • Be familiar with/understand CMS and CC Enterprise guidelines and regulationspertaining tocomplaintand grievanceprocess.

Minimum qualifications for the ideal future caregiver include:

  • Associate's Degreeor equivalent experience
  • Five years of administrative, customer service and/or call center experience
  • Proficient with spreadsheets, word processing and database software

Preferred qualifications for the ideal future caregiver include:

  • Complaint handling/compliance experience

Personal Protective Equipment:

  • Follows Standard precautions using personal protective equipment

Pay Range

Minimum hourly: $18.88

Maximum hourly: $28.80

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

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